User Reviews Overview

About Yelp Guest Manager

Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution — by bringing together Yelp Waitlist, Reservations, Kiosk, Takeout,...

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Feature ratings

Value for Money
4.4
Features
4.5
Ease of Use
4.6
Customer Support
4.3

Browse Yelp Guest Manager Reviews

337 of 337 reviews
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Harsh
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/07/2021

Great website to check restaurant's review and book

As I mention to my friends, looking for a restaurant, go check them on Yelp and you can easily decide whether to go or not.

Pros

It has most reviews about any restaurant. It becomes "one place to book a restaurant" website where you can order, pay, check review, view photos, get the directions and even message the restaurant. What else do you need when you are hungry and don't have to browse different websites.

Cons

Sometimes I feel disappointed when Yelp doesn't allow to place order as they don't have tie-up with the website.

Patrick
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/01/2020

Easiest Restaurant Reservation Software

Overall, I think this is one of the best online reservation softwares available.

Pros

I absolutely love Yelp Reservations because it allows you to read reviews about a restaurant before making a reservation.

Cons

The one thing that I don't like is that sometimes you can get a reservation for a specific time by calling the restaurant directly even though it may not be listed on this software as available.

Omar
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
4
Customer Support
1

2
Reviewed on 17/08/2018

Do not use it for advertisement, it is great as free service only

Great as free service, and the worst platform for the worth of dollar for advertisment.

Pros

As a user Yelp is good and helpful, even though we have some reviews which are not reliable.

Cons

I did got an offer to do paid advertisment using the Yelp business platform. It was my worst experience ever. The sales person gave me very good statistics about my business and other business for the paid ads. They pushed me to sign a contract with them for 6 months with a minimum amount ( i cant remember exactly). When i started, i found that the avarage click payment is much higher than expected. Then when I requested to cancel the contract, they requested me to pay a penelty fees. This shocked me, and I found my self that I have to continue with them. I did continue but I was totally unhappay and I told them this is cheating. After 6 months of paid ads, I didnt recieve any valuable leads from yelp. I told them I dont want to deal with your company any more. And after that I am recieving sales calls once or twice every week!!! I told them I dont want to deal with you, and the calls are still going till today, more than two years.

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Ramin
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 24/04/2019

Easy to use, does what it needs to do- on the site anyway, may as well use it.

It's an easy tool. I would even advise Yelp to extend it towards gyms and healthclubs something similar to a classpass model where people can just sign up for a class through Yelp.

Pros

It's simple and since we're on Yelp trying to determine where to go, what to eat it's a great tool to just take care of the reservation while we're on the page instead of going to opentable.com. There's not a lot more to rave about, it just does what it needs to do!

Cons

I cannot think of anything I would dislike. I've used it a handful of times and so far the restaurants seem to have a handle on it. I would actually use this more often if restaurants utilized the services more but I would imagine it costs money to do so.

John
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 09/04/2019

As good a way as any to make a dinner reservation - dare I say a better way?!

Yelp Reservations is an awesome and needed innovation. I have used it with success many times, and I'll continue to use it :)

Pros

You can make reservations on the same app that you use to find new restaurants, or to find restaurants in an unfamiliar place, meaning you don't have to go find that restaurant's website to book, find hours, etc, or open another app like Open Table or Tock!

Cuts out extra steps, makes things easier, super valuable for the traveller, the recent transplant, or the simply hangry!

Cons

Yep does a lot, but it does SO much that sometimes the feature you want/need is difficult to find. Busy interface, plus the fact the the restaurants don't necessarily check or correct the content of their Yelp page means sometimes things don't work out like you expected. But Yelp does a good job of being accurate most of the time!

Pat
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 11/01/2023

Useful and Efficient

It is easy to use and provides good actionable information.

Pros

The ability see what people are thinking about our services in a timely manner.

Cons

Nothing. It serves our purpose for information.

Henry
  • Industry: Computer Hardware
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/12/2022

Great product!

Great product for online ordering and management.

Pros

Great for organizing orders and managing the online.

Cons

Nothing because it stands out against all the other software out there.

Elio
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 25/11/2018

Yelp Reservations. A new useful feature for yelp.

My overall experience has been positive, I use to make personal and business meal reservations.

Pros

Yelp Reservations allows me to make online restaurants reservations in an easy way without spend to much time looking. Also, Yelp also offers good advice in terms of places nearby to eat, categorized by type of food, cost and rating.

Cons

Several restaurants are not yet affiliated to this systems, so the feature is not available for all or them. Also Yelp reservations could improve if the menu of the restaurants are available in their site.

ANDREW
  • Industry: Broadcast Media
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 20/04/2020

Great for reservations.

I wish I knew before I could reserve our table on the app instead of having to call in each time. It was definitely a time saver and lessened our worries about getting to the restaurant on time and getting seated.

Pros

It was great for planning ahead and making reservations at a sushi restaurant my wife and I enjoy. They even have a policy that you need to check in on yelp on an ipad in the restaurant so it's nice to save time doing it beforehand.

Cons

I don't have any major complaints at the moment.

Kitan
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 15/08/2018

Convenient

Pros

This application was convenient and easy to use, way easier than having to call the restaurant and be on hold for however long especially on a busy day. It saves a lot of time. It's also great because of its connection with the main yelp application, so if you were looking for somewhere to eat, you could find that on yelp and make an easy reservation on this application

Cons

Some featues function differently between the pc and ipad software

Tami
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

4
Reviewed on 22/06/2021

Yelp For Restaurants

I work parttime for a catering company on weekends as a general organizational/admin type assistance, and managing our yelp page is part of the gig. This last year has been hard so having an online presence where customers can share how much they've enjoyed our service has been crucial in keeping the business afloat. I really appreciate how yelp pivoted at the beginning of 2020 to show that we offer take out / curbside pickup options and has a way to send inquiries directly to our inbox, along with all of our other contact info.

Pros

I like how easy this software makes it for small, locale businesses to promote themselves to their customer base. You have everything all at a glance, your contact info, hours of operation, details regarding the type of servicing we provide. When Covid hit, the interface was updated to reflect that we offer delivery, take & curbside pickup to the very top of the page (impossible to miss) which has been so crucial to keep business afloat in these weird times when you have to think of out of the box ways to keep customers engaged. I also love that customers are able to post images of their meals! As a catering company we often create brand new menus for each event so having a huge photo assortment of what we can do is amazing!

Cons

One of the biggest features of Yelp for Restaurants is customers leave feedback on their experience. Typically people will write reviews if they had an amazing experience or if they had a terrible one. I iwsh there was an option to filter out reviews for things like "I called them and they didn't answer their phone - 2 stars" because that's not reflective of the service itself, and we don't have a way to determine if they called outside of business hours. Luckily you have the ability to respond back to commenters.

Shari
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/06/2021

YELP HELPS! Dine with Confidence!

Overall, my experience with Yelp for Restaurants has been satisfactory!

Pros

What I like/love most about Yelp is its ability for customers to view good AND bad reviews of restaurants, along with pictures to get a better vibe of the venue and its food. You’re able to see the menu, prices, and find out insiders from reviews that you probably would not have found out anywhere else online (ie. coat check price, forced gratuity, extra cost for entering, etc.) I always always alwaaaays use Yelp before I visit a restaurant so that I am dining with confidence; no worries about the food, atmosphere and surprise costs! Also, sometimes restaurants have deals through Yelp too!

Cons

There is nothing that I like least about Yelp’s software! If I had to just throw in something for the cons section, it could be to maybe REQUIRE restaurants to specify any hidden costs, entry costs, price changes and forced gratuity that customers usually only discover from reading reviews! Also, for the restaurant to upload a high-quality picture of their menu and force them to update it every 6 months, as their menus are always changing and it’s disappointing for customers to expect a menu item to be there when they arrive, only to realize the menu changed.

Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 23/03/2018

Perfect for our 200+ seat restaurant

Pros

I liked that Yelp Reservations made it easy to mark/manage/update a very large restaurant floor plan in realtime. In addition, people could make online reservations easily without fuss, and there were lots of options to customize reservation making and restaurant pacing.

Cons

I did not like that the functionality was slightly different between the main laptop used and the iPads. Some buttons functioned differently, some with less of the same options.

Verified Reviewer
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 12/09/2019

Super cool option to save you time

This is overall such a great resource for the average consumer! A must try for you during your next free time!

Pros

Yelp has always been a great resource for me to figure out more about the places around me and especially in regards to food options. Now this yelp reservations is an awesome tool for you to get ahead of the game and plan out your day and evening effectively to save you time and maximize your fun! Use it quick and easily with the app!

Cons

The app did have a few glitches at first, but recently it has really been on par. It’s honestly at about the same level as other options out there, but I think more people using it and putting out reviews could really help point them in the right direction.

Megan
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2018

Easy to use

Pros

Really like that the mobile app will go anywhere and can also track your location in order to get your opinion on the different places that you go.

Cons

I really dont have any cons at this point. Just that new places should get on here asap so they can start getting great reviews and connecting with customers

Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 13/03/2018

want it. get it. go.

Pros

simplicity. reliance on the crowd for ongoing validation and assessment. transaction support and integration

Cons

sometimes clunky. 'search' and 'results' are, too often, disconnected. multiple features and functionalities don't always work in synch

Verified Reviewer
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 04/12/2018

Love this Yelp feature!

Overall I really enjoy using Yelp Reservations, and find myself reaching for it all the time.

Pros

I like the ease of use with this software the most. It makes the process of making reservations incredibly streamlined, and allows for a ton of flexibility with scheduling/re-scheduling.

Cons

One issue would be the lack of solutions for when reservations at a restaurant are booked at a certain time. Showing alternative locations nearby with the same time slots would be a nice addition to this software. Perhaps notifications for if a certain time slot were to open up would be nice, too.

One other issue is the lack of consistent use of this software by restaurants. If Yelp could work on expanding this feature to more restaurants, it would be even better!

Josh
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
5
Customer Support
1

3
Reviewed on 24/11/2018

Great for users, not business owners

For users it's great, however, their business end needs work. We ended up discontinuing ad service with them, but you can never remove your listing unless your business is closed.

Pros

Yelp reservations is great as a user. You can make reservations for local restaurants with just a click of a button. You are able to search different restaurants in the area depending on what you are in mood for, it's great

Cons

As a business owner, Yelp is a nightmare. Many times the reservations did not populate on my end. I've had many times where people made reservations but I never got the notification from yelp. Also, they try to sell you advertisements, which is great, however, the stats the sales people give you does not hold true at all. Yes, I got 100 clicks from my ad, but only 1 of those was someone from the town where my restaurant is. The other 99 were very far away, some being on the other side of the country.

Ariadne
  • Industry: Government Administration
  • Company size: Self Employed
  • Used for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 07/07/2020

Streamlined reservation service

It's an ok app. It's pretty much intuitive and customers don't struggle to make a reservations.

Pros

Yelp has been an app that offers relatively honest testimonials contributed by independent users. As a customer, Yelp Reservations is a relief that you don't have to go to another platform just to make a reservation after you look up the business's yelp page for people' honest reviews. I have recommended other restaurant owners to use this for more customers.

Cons

I don't know if there's much thing I don't like about this thing yet. I have not personally have had an unpleasant experience using the app. If I am to talk anything, people on yelp are placing their business based on the faith they have in the posted yelp reviews. So as long as this additional reservations service is able to continue providing faith, It shall be fine.

Jacob
  • Industry: Marketing & Advertising
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 24/03/2019

Yelp Reservations - becoming more useful but mediocre vs. OpenTable

Overall, Yelp Reservations has been a good experience for me, but I expect it will and can get much better in the future as they work to get more restaurants integrated with their reservations product.

Pros

As a foodie living in a city full of great restaurants, I am a big fan of Yelp and by extension Yelp Reservations. It's really helpful to be able to make reservations easily in the app, especially considering that I am often already using Yelp to find restaurants and read reviews. Super convenient and smart update for the platform.

Cons

Yelp Reservations, while convenient, is not nearly as widely adopted as OpenTable. This means that I still need to make reservations the old fashioned way via phone or I have to switch to OpenTable in a lot of cases. Hopefully Yelp will bridge the gaps as they continue to grow as a company and build their presence in the reservations area of their service.

Verified Reviewer
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 12/12/2018

Helpful app for reservations

I do like Yelp reservations but for the cost I think that the app interface should be much better.

Pros

I like the simplicity of this app and that I am able to customize the tables to mimic what my restaurant floor looks like - makes reservations easier to manage

Cons

I do not like the interface of this for mobile devices. I use two iPads to manage reservations and they will not sync with each other. One will show a table Is available and the other app will not update and show the same.

Dana
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

5
Reviewed on 25/04/2019

great way to tie into reviews and reservations

Pros

Yelp is one of the most visited sites so it naturally helps restaurants. We like using their reservation system as it helps attract new customer base. Typically those who use it for reservations will also use it for a follow up compliment or review.

Cons

Having the back end/office side more user friendly for expanding reservation base. Updates via app so we can constantly look and change our books.

rayza
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 06/03/2020

very good for those who are traveling to other countries and states

i found my favorite place thanks to the app and i am satisfied with the suggestions that are close to my region.

Pros

The interesting thing is that you can get in touch with the place you want to go and find out what is best for you so you dont waste your time going to a place that is not pleasant

Cons

what is missing is to update the app more because it has many indications that there are no more.

Verified Reviewer
  • Industry: Internet
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
2

2
Reviewed on 27/07/2018

Not very impressed with Yelp

I really don't get very many benefits from this software. It hinders my work more than it helps. I wouldn't suggest it.

Pros

The website is easy to get to. I like the color red. The name of Yelp is interesting. Other than that, it's difficult to say anything else good.

Cons

The reviews are fake. The algorithms are irritating. The constant calls from Yelp salespeople are extremely annoying. I don't like Yelp Reservations and/or Yelp overall.

Michael
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 08/04/2020

Easy to use way to make a reservation at a restaurant

Used this to check in to my favorite restaurant(s), and put myself on the waiting list. It was quick and easy.

Pros

It's integrated with Yelp, so I can check in and/or write reviews, too. It was super simple to use, and worked just fine. It notified me when my table was ready.

Cons

Nothing, really. It did what it was supposed to, and worked great. Honestly, there wasn't anything to complain about, and it was problem-free.

337 reviews