User Reviews Overview
About Lightspeed POS
Crafted specifically for the hospitality industry and perfect for cafes, restaurants, bars, and any other hospitality business imaginable. Lightspeed Kounta POS is the point of sale that is easy to use, simple to manage and...
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- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
POS
Overall a great product that we continue to use at our cafe.
Pros
When I was tasked with setting up a Point of Sale system in 48 hours I thought it was impossible but when I found Kounta it was easy to set up and integrate into our credit card machine in a matter of hours.
Cons
The most challenging thing that I found was I could not email the monthly receipts to my accounting team and would need to give them the main control to the platform if I wanted them to be able to access that directly.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Lightspeed is an excellent partner to us
Lightspeed is a true partner with us at Campus Towers. With their programs we have a reliable easy to use program. We are very satisfied with the service provided.
Pros
Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding.
Cons
Actually we are very satisfied with the services that we are receiving from Lightspeed.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Not The Same Company They Used To Be
The first two years we used Lightspeed was awesome. Year three the software was failing weekly.
We went two weeks without the inventory purchase order system, because Lightspeed told us it was a probelm on our end. The deny they had problems. We went a long time without being able to process payments because a clitch in their system. I personally beleive they were growing too fast. It was clear that they accepted that they would loose customers through out the process.
Pros
When we started with Lightspeed it was awesome. There was a time I couldn't say enough about how much we liked Lightspeed.
Cons
As they grew and added features and modules the program always had serious deabilitating gliches.
Their customers support went from A+ to F in three years.
Top Lightspeed POS Alternatives
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Highly adaptable and intuitive POS
Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with.
The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use.
Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!
Pros
Ease of alteration and basic use for staff
Cons
The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Industry standard POS software with learning curve
Mostly positive. There is a leaning curve. Gets the job done and is industry standard for bicycles.
Pros
This software is the industry standard in the bike industry. Most common item are in their database and it does everything that it needs to do. There is a learning curve and it is not clear, to me, if cloud backup is available for records. I have read about integration with quick books but have yet to explore this feature.
Cons
Searchable help, including FAQ, while using would be helpful. Item names appear partially when searching until you click on them. This makes it hard to differentiate between 2 similar items.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Disgracefull
Overall experience is disgracefully! There call center is in a third world country with poor phone lines and roosters crowing in the background! They only answer during the day, not when needed after hours.
Pros
Its hard to offer what is good when things are so bad! This system is designed by computer people who believe all their customers are as computer knowledgeable as they are. When they dont answer their phones its hard to give anything positive!
Cons
The Customer Service is Diabolical! I lost sales due to big glitch in the system! No one answers the phone, even at 6.30pm. They only deal with you through text!! This takes 10 times longer than is required. They are quick to take your money but offer pathetic after sales service!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
LightSpeed Success
LightSpeed support is superior to all other product support I am getting both from a business standpoint as well as personal. Their response is quick and understandable.
Pros
Easy to use backed up by professional support. Conversion and training was excellent.
Cons
Consignment reporting requires a couple extra steps from my previous product.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
It is the only cloud based pos for hospitality I think we could use and run our business
It allows us to easily manage customer transaction and to report on total sales and products in a really efficient way. We've grown in our understanding of our business enormously just reusing kounta
Pros
The sales transaction from start to checkout is great. The printing of customer orders in multiple locations plus the kitchen. Modifier are also the best in the market.
Cons
Scales and scanner integration for use with a retail store. Scales can't be and scanner with Windows is clunky
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great Customer support
Immediate customer support is a huge plus
Pros
Ideal for hospitality..providing hospitality POS solutions that were once considerably more expensive. Understands the Australian market. Great customer support. Was having a problem at 7:30 am on a Saturday morning and got an immediate response from a real human. Big ticks for that!
Easy to update and maintain.
Cons
a little bit steep for a new business. But overall a great piece of software..the retail capacity is limited but works well for a cafe with a few retail items.
- Used Daily for 1-5 months
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Review Source
AWESOME CLOUD BASED APPLICATION FOR THE INEXPERIENCED
Pros
This is a very easy POS to use, all cloud based so access at any time is a cinch! for a newby in hospitality without any experience setting up a point of sale its been a relatively simple task. The access to support staff is very good however expended communication hours would be a benefit for the busy people who work on this stuff at night time.
Cons
Haven't come across any yet! if there is one thing so for it's integrating add on's, seems to be a little confusing! but i'm sure that is largely due to my inexperience.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Lightspeed for Bicycle Retail
If there was another option that exceeded the value, I would recommend a change for something that is more intuitive, more user friendly, and offered more complete support.
Pros
The POS functions are fairly easy to use and the reporting is simple. Also, customer info and scheduling are also fairly easy to use and navigate.
Cons
It is very difficult to train a new person on the software. Inventory management is very difficult and tedious and most all functions related to inventory management including ordering are a nightmare to manage.
- Used Daily for 2+ years
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Review Source
Great product
Pros
Easy to use
Easy layout to navigate
Colour coafing
Can add photos of products
Lots of addon options
Cons
Cost for multiple registers
No learning platform for new staff
Addons can be costly
Account customer function could be better
- Used Daily for 1+ year
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Review Source
This is my first experience with a could based system. Very happy so far.
Pros
Cost effective , easy to train new staff, easy integration with our accounting system.
We are looking to now add rosters and stocktake to streamline our business.
Cons
Service can be effected when the system goes offline. This can also effect cash up as when the system is offline you are unable to process accounts.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great POS system for all to use
As our venue is a social enterprise employing people with a disability and or mental health issue, we require a user-friendly POS that can assist with Literacy and numeracy while being an overall easy to use system.
Kounta is perfect for what we required.
Thanks Kounta
Pros
visual aid
Cons
freezing at times
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Review Source
Its ok but don't waste your money
Kounta is slow and clunky which is common for a web based app. It has a wide range of features but the app is far from the price of $100/MO price tag. Other services like Square and Vend are a lot better and are value for money not like Kounta.
Customer service is good with the integration of the live chat but it doesn't feel like and app it feels like a link to their website. Please make the app better and make the process of adding modifiers A LOT easier as trust me it is not fun.
People who work in the cafes find Kounta a jumbled mess when it comes to getting through their shifts.
Overall Kounta is an ok POS system and has a wide range of ad ons but its let down by a poor design and clunkiness due to it being web based. I would not recommend it to any friends starting business.
Pros
Good Customer Service
Gets the job done
Cons
Web Based
Poor Design
High Monthly Costs
Slow Software
Basically a Website
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Good POS for smaller business
Pros
Cloud based with handheld hardware options
Cons
NOt able to expand out into any CRM functions
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great software for small businesses
Reliable, easy to set up software. Kounta has helped my small business grow through freeing up my time thanks to an easy to use point of sale and inventory system.
Pros
Everything I need to about how my sales are performing is all set up for me, giving me better understanding of my business and how to keep it performing well in the future.
- Used Daily for 6-12 months
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Review Source
Exactly what we were hoping for
Pros
Gives fantastic feedback on sales by hour and type even at the lowest payment level. Very easy to use
Cons
The expense. It is great feedback, but perhaps a little expensive, since POS software can be used free, it is the data crunching that seems expensive
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Perfect POS
We have been using Kounta in our cafe for over 6 months and it is fantastic. Easy to edit, easy to use and cost effective. New staff tend to pick it up and are using it without much support within a few days.
The access to information is really good and the reporting tools are spot on.
Highly recommended!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Very Easy to Use and Set up
Pros
Software is super easy and user friendly. We were able to organise the set up all in house saving us money!
Cons
sometimes there are little glitches - but a quick email to support can sort these out
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
greatly misled
a very disappointing and expensive experience. They have even now told me that they know Kounta is not really suitable for retails but more for hospitality. They had visited our store and discussed our needs....now they tell us they have another new programme we can buy from them. Consumer Affairs is my next stop
Pros
I have absolutely nothing good to say about Kounta, its programme or its service. Trying to talk them they just become argumentative. So I have given up.
Cons
very complex and clunky. scanning feature complex and doesn't work a lot of the time. too many steps to complete simple entry of products - downloading and uploading spreadsheets every time takes a lot of time and often causes errors when uploaded. after several months and many thousands of $ in wages trying to get it running and loaded and we are at the point of giving up. A very expensive exercise. While the system had so many problems, the sellers wanted to charge us for any training or fixing problems.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
great/easy/mostly simple
quick easy service, with less room for staff mistakes, easy tracking reports & streamline service.
Pros
easy to set up, basic steps guides to help you along.
Adding photos of products is a great tool to help the staff learn where items are in the till.
Cons
Having to wait for a call back - sometimes we need to troubleshoot/fix our problems straight away. booking a call is sometimes for us inconvenient.
Cash out with inter grated eftpos is too complicated and does not simplify it for my staff.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Kounta Review Grazers Yorkshire Ltd
Having used Kounta for 4 months it is proving it's worth. Running the system on Jiffy Vans it allows me to be able to take card payments linked to an izettle card reader. It is easy to update, has a great range of back office information which can help with menu planning, logistics, cash reconciliation and more. Customers love the set up and are amazed when they see such a system on the vans. With regular updates and good customer support Kounta is now an important tool in my business.
Pros
Form, Function and ease of use
Cons
Can sometimes reload during transaction but it is very quick.
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Review Source
Kounta- great service, great team- a young company going places
Kounta has continually supported us from the initial set up in our retail stores to the continual development of the back office. Kounta has tailored its offering to suit our business needs and continues to take on board our feedback and our requests for newer developments. We have seen Kounta grow from a simple interface to a more well rounded solution. We find their support to be good. As our needs grow we hope that Kounta can continue to move with us.
The POS interface has continually developed since its inception, this aspect has been excellent. There are elements of the back office that we would like more development in so we can use Kounta as a one stop shop. For a business that is starting out Kounta is a viable option. For a bigger business with more reporting tools and statistical needs Kounta would be satisfactory.
- Industry: Restaurants
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Review Source
Nice concept but still beta quality
Pros
The best thing about Kounta is that it is relatively easy to use. This comes at a great expense however since despite the pretty and fancy interface the features a busy restaurant need (like a robust method of splitting checks), solid timeclock integration, and solid EFTPOS integration are grossly lacking. The entire software has a very 'beta like' feel to it!
Cons
Poor EFTPOS integration, buggy and slow once many orders are entered, very weak timeclock integration, very poor check splitting feature. With as many buggy issues you would think that their customer support would be interested in helping but they simply tell you that they are looking into the issues and to post to their discussion forums (because a busy restaurant owner dealing with a buggy POS has time for that!)
