User Reviews Overview

About LS Retail

LS Central is a flexible and highly scalable POS and ERP software solution based on Microsoft Dynamics technology. This unified business management system is suitable for a variety of retail stores including apparel, groceries,...

Learn more

Feature ratings

Value for Money
4
Features
4.5
Ease of Use
4
Customer Support
3.5

Browse LS Retail Reviews

123 of 123 reviews
Sort by:
Mohammad rizki M.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
2

4
Reviewed on 08/08/2019

Good Product with Valuable Price

LS Retail is company that provide a solutions focusing in retail and hospitality. I am using one of their product, LS NAV. The product was very rich features and functionality, its suite to any business process that i am facing for all client. Whenever, the client has a specific requirement, the system can be customized with some effort. Rich features always means high complexity. And, the product is quite expensive for small retail business. But, overall the system is fine.

Pros

Rich features and functionality, stable because it's an add-on on top of Dynamics NAV/365 BC that strong in the accounting.
Configurable with needed of good knowledge of the system.

Cons

The support team is not really helpful. Quite expensive product.

Jaganath R.
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
2

4
Reviewed on 30/03/2018

Its a good Application, flexible, leverages NAV capabilities. East to use , easy to deploy.

Pros

It is adaptive, flexible architecture. Easy to develop customisations and deployment. simplicity of Pos Features. Integrated application to Inventory and Finance. Discounts , Promotions, Loyalty module. Multiple templates in demo data.

Cons

POS Configuration such as panels & design is quite complicated for users to grasp. Also it is not easy for customers to absorb.
Replenishment setups needs lots of visualisation, setups take time, data maintenance is complicated. Lack of tools such as label printing configurator, OPOS Receipt configurator.
Promotions have performance issues for large retailers. Product maintenance is time consuming. Mass update of products is unavailable. Special orders are quite complicated and need to be simplified. Loyalty needs more profiling . Vouchers and Gift cards needs more details, using web services is not consistent due to traffic in Transaction server work table bottleneck.
Staff management need to simplified for users usage. LS Hospitality KDS has lots of issues still not addressed for years.
Licensing is expensive compare to other competitive products in the market which is most important and losing against the competitive products with lots of easy maintenance features.

Said M.
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
2

4
Reviewed on 31/03/2018

You will have all the features you want it on the retail field.

Pros

the stability and the functionality. I tried another software, I think the Ls retail is one of the best for retail industry. easy to use, learn, troubleshooting, implement. Really you will have all the features you want it on the retail field.

Cons

the performance issue and the upgrade. it will be a huge difference if you find an easy way to make the upgrade and to find some way to enhance the improvement as well. also I think you must find an easy way to shrink the database, because as you know the retail business have a huge transaction and information.

Top LS Retail Alternatives

Barry K.
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 03/04/2018

Implementing LS-NAV always went smooth. The latest developments are a real addition to LS-NAV.

The ease of use makes the difference!

Pros

It has a lot to offer out-of-the box and on top of that it is really easy to customize for that demanding customer. The help that is available from LS (academy, consultancy, help-desk) was a bit unknown to me, but since we got in contact it is that "+1" for me.

Cons

It can be a bit overwhelming for first-time users, but also for junior consultants. But at the same time it is easy to learn.

Verified Reviewer
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 23/07/2019

Good software for POS terminals

Pros

LS Retail has many functions and options. It could be customized almost without limitations. Good integration with Microsoft Dynamics.

Cons

Difficult to set up different prices in the different store locations. Missing filters for added or removing group of items for an offer.

Jose manuel B.
  • Industry: Accounting
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 27/03/2018

Complete solution for the retail market

High user base acceptance

Pros

Highly scalable
Customizable
Based on Dynamics NAV
Based on SQL Database
Fast item lookup
Customizable layout
Lots of features

Cons

Poor documentation (both functional and technical)
Limited training availability
Poor error handling and debugging on POS
Complicate setup

Girish S.
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 08/04/2018

LS retail provides lots of functionalities for the businesses. As a developer its easy to...

Pros

Easy to use and customize with many features for retail industry such as InStore management, offers and POS.

Cons

Its difficult to understand each and every functionality provided and always needs expert support due to lack of help documents for LS.

Verified Reviewer
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 11/04/2018

Well experienced and provides good solutions on problems

Pros

Pos billing system where most of customisation are made. Integration of different types of payment modes

Cons

Older versions of ls nav has many problems while integration but no issue faced till now in new version

Mohamed M.
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 29/08/2018

LS Review

Pros

the loyalty program is of the best loyalty program I've seen also the retail item setup is very good and the attributes is really good for reporting

Cons

hospitality need a bit more work the report in hospitality is weak and you need to work on more functions in hospitality like i need to be able to delete after send and after print with different permission

Stefano M.
  • Industry: Computer Software
  • Company size: 5,001-10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 31/03/2018

I'm a consultant and I work with LS Nav every day.

Pros

Unified commerce solutions in a single software system
High customizable for the Client requirements

Cons

It is not natively omni channel. We have to integrate it with some other software/tool in order to create an omni channel Customer experience.

Jari H.
  • Industry: Retail
  • Company size: 501-1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 08/08/2019

Everything on offer

Providing additional sales and inventory functions for checkout. Program structure solutions provide a good way to implement them.

Pros

Usability and after training, easy to change functions and interface at checkout.

Cons

In some situations, functionality does not work as needed and thus requires code changes.

Simon K.
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

5
Reviewed on 27/03/2018

Implementation, localization, support, 15 years experience.

Pros

Integrated into ERP, A lot of functionalities covers all anyone needs in retail, customizable POS.

Cons

Somehow complicated to set up, takes a lot of time and work. I guess that is the price you have to pay for all the functionalities.

Verified Reviewer
  • Company size: 501-1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/03/2018

It has been pleasure to work with LS Retail

Pros

KDS and Hospitality are great features from LS. In addition to this mobility has been a great positioning element as well. Ease of use, great simpler interface. Number of success stories makes it easy to position the product in market.

Cons

Replication can be improved. More reports introduction certainly could help. Licensing if can include features like KDS in standard license itself that would have been great. LS should invest more on marketing especially in Asia-Pacific.

Yasser A.
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/07/2019

Excellent retail pos

Pros

Ease of use for customer
References across all retail formats
Excellent product development strategy

Cons

Expensive for small retailers with single stores

Zied eddine A.
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
3

3
Reviewed on 27/03/2018

average

Pros

rich functionality .integrated with nav . many improvements and update filling the Microsoft dynamics roadmap

Cons

ecommerce integration solutions not clear . omnichanel need many update . need many training to grow with solution

Patrick G.
  • Industry: Information Technology & Services
  • Company size: 501-1,000 Employees
  • Used for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
2
Customer Support
3

5
Reviewed on 25/07/2019

Good Replication, bad Cache behaviour

Pros

We use the replication an the POS very much. The replication is easy too Setup.

Cons

When you use replication you get a invalid Cache and sometimes you don't see the latest data in NAV

Verified Reviewer
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used for 1+ year
  • Review Source
Value for Money
2
Features
5
Ease of Use
2
Customer Support
4

3
Reviewed on 27/03/2018

The products are complicated, not easy to use, but with rich functionality

The functionalities it provides are really good. And there're more functionalities added for small businesses.

Pros

It provides almost all the functionalities a retail company will require. Different clients like web client, tablet client, mobile client for different form factors.

Cons

The product is not easy to use. It's hard to find documentation and help when there's an issue needs to solve.

Stefan B.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
1

3
Reviewed on 16/04/2018

we help customers implement their new POS System after selecting the best product for their...

Pros

the user interface is easy to use even for less experienced users
also it can be adapted to the individuell needs fairly easily

Cons

the cost in comparison to LS One is too high as the navision implementation can also be done in LS One

Srinivas C.
  • Industry: Oil & Energy
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 28/03/2018

Ls NAV is very good application for retail mgt. Most of the features & functions are out of...

Easy to implement
Easy to manage
Easy to configure
Easy to Monitor
Easy to evaluate

Pros

Many of the functionalities are driven by setup. Its just plug and play.
LS DD Powerful tool for the data replication.
It is a complete package for retail.
Customizations to suit desired needs are 1% maximum since all functionalites are out of the box

Cons

There are no much concerns about this software. The one and only difficulty is training. It is hard to find the Training and the Trainer.

Dilanka H.
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 25/07/2019

All-in one Retail Solution for a plug and play action

Retail Business in Sri Lanka is not well-managed when it comes to Resource Planning and Finance Management. Sri Lankan IT Industry is highly competitive in introducing a modernly made Retail Management Software Solution to make things go ahead in Retail sales industry with efficiency and good standard, and herewith LS Retail and its business logic designs as an Implementation person I did see bigger advantages to follow a well-developed framework. LS Retail was a Thumbs up from both the Implementer and the End-Customer.

Pros

Wide-spread Configuration capability is a huge plus point selecting this as the main Retail Solution for a Retail operations-driven Business or an Enterprise. LS Retail has the capability to deploy as a vertical software solution for Microsoft Dynamics NAV/Business Central which makes the solution proposals more competent and viable. In terms of UI/UX, the user-friendliness is an achieved goal metrics here at LS Retail.

Cons

Although the capacity to configure the system is given at a performable level as a Deployer I am keen for good development capabilities to be carried out, overlayed or extended. At the moment the pricing structure is not that viable for South Asian Market from implementation and proposal development experience.

Fernando M.
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 24/07/2019

Great business value

Customer service, replenishment, retail operations, accounting, inventory, store management

Pros

Integrated solution, ease of use, world-class product, great functionality

Cons

Some tardiness in the technical response

Harish kumar R.
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 07/08/2019

Best ERP for Retail Industry.

Pros

One of the best things about LS Retail is that it has been built on the most efficient SMB ERP Software(Navision). Its Data model is the best in the industry.
LS Retail brings out the best features to enrich your Retail Business. You Can Customize the Product as per your Business needs and it helps to see the growth of the firm transparently.

Cons

We experienced some latency in data replication and that was not been resolved for quite some time. we spent a couple of days to figure what was the issue. still, that can be easily overseen.

Alternatives Considered

Retail Pro
Verified Reviewer
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
2

4
Reviewed on 12/08/2019

LS Retail The Middle Market Retail POS Solution

Pros

1. It overall Look and Highly customizable Features.
2. Integration with almost any dotnet or API based soluition.
3. Mobile POS Solution are even more comfy.
4. Mobile App for each and every module(Retail,Warehouse,Inventory Management,LS Pay etc)
5. INtegration on ALL possible NAV updates of Microsoft Dynamics NAV startion from 3.0 to 14.xx till date.

Cons

1. Issues in Coalation and Arabic Languages.
2. Costly due to created on NAV base.
3. Should have a different billing solution except LS NAV for Small level shops.
4. ect

Verified Reviewer
  • Industry: Investment Management
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 28/03/2018

It's best for retail business just because of solution components and simpleness of POS.

I learned about this,working on it and getting so many things just because of this software.I improved my skills and getting hike upon this :)

Pros

implementation phase is very good & simple for any beginner.POS is very clear concept for anyone & the most important thing that I like very much is troubleshooting.

Cons

I like any software if it's user friendly,and the all qualities are available that I need already there.Troubleshooting is very conceptual and easy to use that I like mostly.

Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

5
Reviewed on 28/03/2018

The journey has been a roller coaster experience so far, with ups and downs for each s/w...

Great deal of retail industry know-how and ideas for solving some problems or meeting customer requirements and expectations.

Pros

Usefulness and flexibility of the Scheduler and Data Director, along with the multitude configurable options for POS.

Cons

Complex inter-related setups that would be difficult for non-technical users to do themselves without any prior knowledge or understanding of the whole system. For example, InStore Management and Repelnishment.

123 reviews