LS Retail Reviews

Pros

Rich features and functionality, stable because it's an add-on on top of Dynamics NAV/365 BC that strong in the accounting.
Configurable with needed of good knowledge of the system.

Cons

The support team is not really helpful. Quite expensive product.

Pros

It is adaptive, flexible architecture. Easy to develop customisations and deployment. simplicity of Pos Features. Integrated application to Inventory and Finance. Discounts , Promotions, Loyalty module. Multiple templates in demo data.

Cons

POS Configuration such as panels & design is quite complicated for users to grasp. Also it is not easy for customers to absorb.
Replenishment setups needs lots of visualisation, setups take time, data maintenance is complicated. Lack of tools such as label printing configurator, OPOS Receipt configurator.
Promotions have performance issues for large retailers. Product maintenance is time consuming. Mass update of products is unavailable. Special orders are quite complicated and need to be simplified. Loyalty needs more profiling . Vouchers and Gift cards needs more details, using web services is not consistent due to traffic in Transaction server work table bottleneck.
Staff management need to simplified for users usage. LS Hospitality KDS has lots of issues still not addressed for years.
Licensing is expensive compare to other competitive products in the market which is most important and losing against the competitive products with lots of easy maintenance features.

Pros

the stability and the functionality. I tried another software, I think the Ls retail is one of the best for retail industry. easy to use, learn, troubleshooting, implement. Really you will have all the features you want it on the retail field.

Cons

the performance issue and the upgrade. it will be a huge difference if you find an easy way to make the upgrade and to find some way to enhance the improvement as well. also I think you must find an easy way to shrink the database, because as you know the retail business have a huge transaction and information.

Pros

It has a lot to offer out-of-the box and on top of that it is really easy to customize for that demanding customer. The help that is available from LS (academy, consultancy, help-desk) was a bit unknown to me, but since we got in contact it is that "+1" for me.

Cons

It can be a bit overwhelming for first-time users, but also for junior consultants. But at the same time it is easy to learn.

Pros

LS Retail has many functions and options. It could be customized almost without limitations. Good integration with Microsoft Dynamics.

Cons

Difficult to set up different prices in the different store locations. Missing filters for added or removing group of items for an offer.

Pros

Highly scalable
Customizable
Based on Dynamics NAV
Based on SQL Database
Fast item lookup
Customizable layout
Lots of features

Cons

Poor documentation (both functional and technical)
Limited training availability
Poor error handling and debugging on POS
Complicate setup

Pros

Easy to use and customize with many features for retail industry such as InStore management, offers and POS.

Cons

Its difficult to understand each and every functionality provided and always needs expert support due to lack of help documents for LS.

Pros

Pos billing system where most of customisation are made. Integration of different types of payment modes

Cons

Older versions of ls nav has many problems while integration but no issue faced till now in new version

Pros

the loyalty program is of the best loyalty program I've seen also the retail item setup is very good and the attributes is really good for reporting

Cons

hospitality need a bit more work the report in hospitality is weak and you need to work on more functions in hospitality like i need to be able to delete after send and after print with different permission

Pros

Unified commerce solutions in a single software system
High customizable for the Client requirements

Cons

It is not natively omni channel. We have to integrate it with some other software/tool in order to create an omni channel Customer experience.

Pros

Usability and after training, easy to change functions and interface at checkout.

Cons

In some situations, functionality does not work as needed and thus requires code changes.

Pros

Integrated into ERP, A lot of functionalities covers all anyone needs in retail, customizable POS.

Cons

Somehow complicated to set up, takes a lot of time and work. I guess that is the price you have to pay for all the functionalities.

Pros

KDS and Hospitality are great features from LS. In addition to this mobility has been a great positioning element as well. Ease of use, great simpler interface. Number of success stories makes it easy to position the product in market.

Cons

Replication can be improved. More reports introduction certainly could help. Licensing if can include features like KDS in standard license itself that would have been great. LS should invest more on marketing especially in Asia-Pacific.

Pros

Ease of use for customer
References across all retail formats
Excellent product development strategy

Cons

Expensive for small retailers with single stores

Pros

rich functionality .integrated with nav . many improvements and update filling the Microsoft dynamics roadmap

Cons

ecommerce integration solutions not clear . omnichanel need many update . need many training to grow with solution

Pros

We use the replication an the POS very much. The replication is easy too Setup.

Cons

When you use replication you get a invalid Cache and sometimes you don't see the latest data in NAV

Pros

It provides almost all the functionalities a retail company will require. Different clients like web client, tablet client, mobile client for different form factors.

Cons

The product is not easy to use. It's hard to find documentation and help when there's an issue needs to solve.

Pros

the user interface is easy to use even for less experienced users
also it can be adapted to the individuell needs fairly easily

Cons

the cost in comparison to LS One is too high as the navision implementation can also be done in LS One

Pros

Many of the functionalities are driven by setup. Its just plug and play.
LS DD Powerful tool for the data replication.
It is a complete package for retail.
Customizations to suit desired needs are 1% maximum since all functionalites are out of the box

Cons

There are no much concerns about this software. The one and only difficulty is training. It is hard to find the Training and the Trainer.

Pros

Wide-spread Configuration capability is a huge plus point selecting this as the main Retail Solution for a Retail operations-driven Business or an Enterprise. LS Retail has the capability to deploy as a vertical software solution for Microsoft Dynamics NAV/Business Central which makes the solution proposals more competent and viable. In terms of UI/UX, the user-friendliness is an achieved goal metrics here at LS Retail.

Cons

Although the capacity to configure the system is given at a performable level as a Deployer I am keen for good development capabilities to be carried out, overlayed or extended. At the moment the pricing structure is not that viable for South Asian Market from implementation and proposal development experience.

Pros

Integrated solution, ease of use, world-class product, great functionality

Cons

Some tardiness in the technical response

Pros

One of the best things about LS Retail is that it has been built on the most efficient SMB ERP Software(Navision). Its Data model is the best in the industry.
LS Retail brings out the best features to enrich your Retail Business. You Can Customize the Product as per your Business needs and it helps to see the growth of the firm transparently.

Cons

We experienced some latency in data replication and that was not been resolved for quite some time. we spent a couple of days to figure what was the issue. still, that can be easily overseen.

Alternatives Considered

Pros

1. It overall Look and Highly customizable Features.
2. Integration with almost any dotnet or API based soluition.
3. Mobile POS Solution are even more comfy.
4. Mobile App for each and every module(Retail,Warehouse,Inventory Management,LS Pay etc)
5. INtegration on ALL possible NAV updates of Microsoft Dynamics NAV startion from 3.0 to 14.xx till date.

Cons

1. Issues in Coalation and Arabic Languages.
2. Costly due to created on NAV base.
3. Should have a different billing solution except LS NAV for Small level shops.
4. ect

Pros

implementation phase is very good & simple for any beginner.POS is very clear concept for anyone & the most important thing that I like very much is troubleshooting.

Cons

I like any software if it's user friendly,and the all qualities are available that I need already there.Troubleshooting is very conceptual and easy to use that I like mostly.

Pros

Usefulness and flexibility of the Scheduler and Data Director, along with the multitude configurable options for POS.

Cons

Complex inter-related setups that would be difficult for non-technical users to do themselves without any prior knowledge or understanding of the whole system. For example, InStore Management and Repelnishment.