User Reviews Overview
About Trainual
Trainual is a cloud-based learning management system. The solution serves various industry verticals and allows organizations to automate training and onboarding process. It helps in organizing training modules in a centralized...
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- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Amazing Service
It's been effective in keeping all info gathered in one location and making it easily accessible & easy to train new people.
Pros
I love how easy it is to use and stay organized and help others get trained.
Cons
I wish there was a search bar that when a keyword was input, it would show exactly where in the modules that keyword shows up in a list. That would be super helpful in updating old information once it's not relevant rather than having to go through all modules to see where information may be outdated.
Alternatives Considered
BasecampReasons for Switching to Trainual
We also use Basecamp, but are hoping to ease out of it eventually.- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Best process documentation software
Having the option to embed video, external websites, and quizzes to test comprehension is fantastic. Because of team restructuring and turnover throughout the years, it has been helpful to have a centralized repository of training materials like Trainual.
Pros
That was the best option at the time, and it still is today, because it allows us to centrally store documentation for all applicable procedures and regulations. It's simple to direct a team member to the relevant section of the Trainual whenever they have a query regarding a procedure or policy.
Cons
This is more of a suggestion for how to arrange things than a critique of Trainual itself. In my opinion, it's best to have a single Admin in charge of all of the data. We had things more in order before we added more teams to our account, but now they're all over the place.
Response from Trainual
Wow - thanks, Laura! This is such a thoughtful and treasured review. So many amazing things to unpack here, but really love seeing that Trainual remained the best choice for process documentation as time passed. Building a product you trust is important to us. And it's great knowing that trust has been built on ease of use, simplicity, centralization and managing your team's content consumption effectively! Thanks again.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Trainual Review
Trainual has been quite frustrating and difficult to use overall. Many members of the firm have spent countless hours working on setting up our page, but have run into issues daily trying to accomplish our goals. Upon launch day, we had so many issues trying to get this out to our members.
One example is that the user screen is totally different from the administrators screen; it was extremely difficult to teach someone how to use new software when the page looks totally different from what had been working on. I reached out and got on a call and then figured out this was not even possible unless everyone had editor's rights under "Contributor." This has made using this program very challenging and kind of a waste of our time. The customer service has responded quickly to my messages, but a lot of the issues we've had were not able to be fixed. A couple of them were glitches with the system or were added to a list to be worked on in the future.
Pros
This software is a great idea and has several successful functions. It allows businesses to save time by having a program that is able to store several videos and passages that explain how to complete certain tasks or use different applications. It allows businesses to update information as new things arise or update, which is extremely effective for a business as times change frequently.
Cons
Formatting is difficult to use. For example, users are not able to edit their own typefaces or sizes of text, which is necessary when trying to organize things effectively. Also, when copy and pasting text, the format totally changes and does not resemble what was copied. This adds several minutes onto accomplishing a task, as you have to go back in and change the formatting several times in order to get it to look the way that you want.
Functions are difficult to use. For example, we have been using the embedding feature through Vimeo. This took several hours to try to get all of the videos embedded because the page kept crashing and would not load the videos. The videos were about 30 seconds to 2 minutes long, so not long at all. I had to log out and in several times to get some of the videos to load properly. This took several hours of time which was extremely frustrating and inconvenient. This is an essential feature for our business as we are teaching employees how to complete different tasks or use certain applications.
The customer service chat function is difficult to use. I appreciative the quick response from agents I have spoken to from Trainual, but it is often times difficult to type out issues in a chat. I think it would be much more effective to have a Customer Service number in which users can call and be able to talk and explain their issues.
Reasons for Switching to Trainual
Trainual seemed to have better formatting and functions at the time than other competitions we had looked into. It also seemed to be efficient and effective for sharing and teaching others how to use it's functions.Top Trainual Alternatives
- Industry: Commercial Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great App to Train
Trainual is user friendly, this makes it very easy to input all the information needed for the company to train new employees.
Pros
Being able to create a step by step process for Company positions to train new employees.
Cons
There is nothing that I dislike about it.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
A Must for a smaller organization
Being able to store all of our material within one place is what is great about Trainual. Using SharePoint is good but it has to be done in file formats and that I dont want. Its very easy for files to be lost or you forget the name. This one allows a couple of admins and the rest view users only. If I wanted to I can track where my people are in the training process with the assessment trackers.
Pros
I love the fact that I have full control over everything within Trainual. Being able to add, remove, edit anything within Trainual is something all companies should want. We shouldnt have to ask for permission to add stuff to our training guides. I can start a guide and leave it until I am ready to publish. I can go back and forth without anyone seeing it or my work getting lost until I am submit it for publishing. It has banners, allows inserts of docs, videos, YouTube, and other apps. I can even record what I am doing on my computer with the Chrome extension. That is an awesome future. The cost is also good and you can store tons of information within it. The templates are also a huge help.
Cons
Personally after 1 year, I dont have a lot of negative stuff to say about Trainual. Anytime ive needed help, its been pretty easy. Maybe a suggestion/recommendation future would be cool. Something that can give you some tips or advice on how to make your current training guide better. More of a want then a con though.
Alternatives Considered
Microsoft SharePointReasons for Switching to Trainual
Pricing, control, and overall format of Trainual. Its an actual training platform and not a file sharing one. Super easy to use and the price was right for a smaller company.- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
The answer to what I was looking for
Overall it has been great. It is easy to use and figure out and it is helping me go deep in systemizing my business.
Pros
We have high turnover and being able to make initial training part of the hiring process have helped us weed out applicants who are not serious. It also provides a great way to get people to complete training before being eligible for raises and promotions. I like how I can track the progress of my team, and quiz them to ensure comprehension, as well as the different media I can implement to help drive home certain points.
Cons
The pricing model that does not include all of the features unless you pay the premium right off the bat. It takes a long time to get all of the systems into Trainual, and I am not able to release it right away to my team so I didnt want to pay the premium if they were not going to be able to access the features right away. I will probably upgrade to the premium later on and revamp my lessons, but I am a bit conflicted about having my team go through re-training at that point just to see some flashy new features that I would have liked to implement at the beginning.
Reasons for Choosing Trainual
Because of the ability to track and quiz applicants and team members and make a more user friendly portal for them.Switched From
Google DriveReasons for Switching to Trainual
It seemed to be the best fit for our company and it was recommended by moving companies in another market that use it.Response from Trainual
Hi Wade! Thank you so much for leaving a review. We're so happy to hear that Trainual has helped to make your training process more efficient and you've been able to systemize your business with it! And thanks for your feedback on our different plans. The good news is that if you do upgrade, you won't have to make your team go through their training again (unless you'd like them to). Everyone's completion percentage will remain the same when you upgrade. If you do have additonal questions about upgrading or anything else, always feel free to reach out and we'll be glad to help!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Easy to create policies and accountability
Overall this has been a overwhelmingly positive experience. I love the ease of creating content, using templates, and adding videos and impages.
Pros
-its super easy to use
-there are great templates to help get you started
-integrated video/image functionality
-support is responsive
Cons
I would like to be able to direct a signed acknowledgement (such as a Employee Handbook ack) to a specific employee. Acknowledgements currently go to the "reports to" or, if no direct report listed, the Billing Admin. I need acknowledgement emails/attachments to be able to tbe directed to an HE employee.I reached out to Trainual Support, and while they were responsive, stated this was not possible
Response from Trainual
Thank you for your fantastic review! We're thrilled you're loving Trainual's user-friendly features and templates. Your feedback on acknowledgments is gold – we'll definitely look into that. Keep the great ideas coming. We're pumped to keep making your experience even better in the second half of the year!
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Just what our company needed!
Overall, Trainual is something that every company needs, big or small. It's important to have a process where you can train your employees and then test them to see if they understood what they just learned. Trainual helps you do that with ease and helps your whole team get up to speed at the same time.
Pros
Trainual allows you to easily create a way for your employees to learn of a new subject and then they can take a test to get tested on their knowledge of the subject after going through the training materials. For our large company, it allowed us to get our employees certified, so that we felt confident that they knew the new information on the new product we were rolling out.
Cons
There are no cons that I have been able to find.
Alternatives Considered
TrainEasyReasons for Switching to Trainual
Trainual had everything we needed and we will never go back to another training program again!Response from Trainual
Thanks for the review -- Happy we were able to help get your team up to speed!
- Industry: Printing
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Ease of Use and Editing found in Trainual
Very good experience! I love the word correct and ease of search for a topic. The best yet is the ability to change the context of a document without having to rewrite the entire thing. It's like Trainual is a living, breathing document!
Pros
The ability to edit in real time and without having to rewrite the whole context of the document.
Cons
Having to ask permission to edit and view documents that are relevant to my job.
Response from Trainual
Hey Barb! I love this "It's like Trainual is a living, breathing document!" This is precisely what we're after. Not only for documents to be living and breathing but for Trainual to answer questions as if it were a co-worker. So thanks for seeing what we're doing and championing our mission. P.S. Highly suggest pitching your need for Admin permissions if you are regularly editing content and hitting these permission barriers. Thanks again for an awesome review. Appreciate you!
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Best Decision we have made this year!
Using Trainual we are able to organize the content with have and share it consistently with our associates
at all properties.
Pros
Trainual is simple, user-friendly and fits our business needs perfectly. We are in the process of switching over from training our teams inconsistently to organizing and standardizing our processes with Trainual and we couldn't be more pleased with the product and service.
Cons
We need more "getting started" support - starting with a blank platform is a bit overwhelming.
Reasons for Switching to Trainual
Ease of use; quick, personalized customer service; beautiful platform design; app designed specifically for training associatesResponse from Trainual
Thanks for the review, Maggie! Our L&D Lead will be happy to help you with onboarding. Just email [email protected] with any questions.?
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Efficient and Engage Training Option
Trainual allows me to easily create and manage training materials, track employee progress, and ensure that everyone is up-to-date on the latest company policies and procedures. One of the standout features of Trainual is its user-friendly interface, which makes it easy for even non-technical team members to create and update training content.Another key benefit of Trainual is its ability to streamline the training process, reducing the amount of time and resources required to get new hires up to speed. With Trainual, our comprehensive training programs cover everything from onboarding to ongoing professional development, while tracking employee progress and completion.
Pros
Trainual allowed our company to finally have ONE place to store training collateral. The user interface is friendly and functional, with features that appeal to all learners. I love the option to embed video, something we could never do with stand-alone PDFs. I also value the search that allows me to find every training piece with keywords. When we complete quarterly/yearly audits this allows me to easily locate all items that need to be updated.Lastly, I love being able to parcel training out and not overwhelm new hires with all content at once. Our training modules allow me to give them only access to that day's material, which is topic specific. This allows me to create a learning journey for them at the pace they need.
Cons
The testing process. I like the idea of testing employees, but being allowed to retake a test immediately after not passing leads the employee right back to the quiz, where they then try to guess the answer based on elimination. I would like to see the option when we build tests to link it back to the step in the process that is where the answer resides. Then when the user misses that question they are routed back there to actually re-read the content for the answer.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Efficient Onboarding Solution
Our experience with utilizing Trainual for our onboarding has been positive overall. It has proven to be an efficient solution for streamlining our onboarding processes. The software's current capabilities have met our needs and facilitated a smoother transition for new hires.However, we acknowledge that there is untapped potential in the software that we have yet to explore fully. We recognize the importance of investing time to enter additional information and familiarize ourselves with the software's additional features. Once we allocate the necessary time for these tasks, we believe the software will enhance our onboarding processes even further.Overall, we highly recommend Trainual for its effectiveness, and we are eager to continue unlocking its full potential.
Pros
One of the aspects we appreciate the most is the ability to provide consistent information to our new hires in a highly efficient manner. It allows them to progress through the onboarding process at their own pace. The inclusion of quizzes within the program has significantly enhanced the learning experience. It not only reinforces their understanding but also provides a way to assess their knowledge retention. We are looking forward to the access they will have to our standard operating procedures, once we have them added to the program. This will serve as a valuable resource, enabling them to refer back to important guidelines and processes as needed.
Cons
We would appreciate the capability for increases e-signatures without incurring additional expenses. It would be beneficial to have a solution that allows us to handle a higher volume of signatures without any added costs. Alternatively, if there was a more effective way to sign off on all policies within the program that would eliminate the need for additional e-signatures. This would simplify and streamline the process and would further enhance our onboarding experience.
Response from Trainual
Wow, Tammie! This feedback is great. It's awesome to hear how Trainual is improving your onboarding processes and enhancing the learning experience. We look forward to hearing more as your experience unfolds. Would love to have you in our Trainual Insiders community. You can find us on Slack or Facebook. Thanks so much for taking the time to share this review.
P.S. Passed along your e-sign feedback to the product team!
- Industry: Investment Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great product
Great product very happy
Pros
Love that we are able to contain all important training materials both internal and client-specific procedures in one easy to use platform
Cons
The search function could be improved. Like if I searched for a specific procedure for a hypothetical client named "Red" the search function will more than likely return values for other procedures that have the word "red" somewhere in the procedure. The first results should be based on of trainual name not what is contained within the body/text of each trainual. Causes lots of issues for us as our company name is Longs Peak. The word "peak" is commonly used in the investment industry both as a way to describe the market and also is used in a lot of different firm names.
Response from Trainual
Hi Ethan! Thank you so much for leaving us a review :) We think you're also pretty great, and we're excited to hear that Trainual has been super easy for you to use!
And thank you so much for sharing your feedback about the search functionality. We're currently working on improvements to how results are pulled via search within Trainual, so stay tuned on some exciting updates!
If you ever have any other feedback or need anything from us, always feel free to reach out. We appreciate you a ton and we're so excited to continue to work with you!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Excellent method of keeping any sized team up to date!
Very positive, rarely an issue from your apps or programs and the one time I did have trouble it was resolved promptly.
Pros
Most useful is the simplicity and ability in sending specific trainings to specific members. If someone is struggling in one area we simply reset their training and go back over it with them. We are looking forward to teams so we can begin doing this by group as well!
Cons
Really need to be able to categorize members into multilayered teams for ease and precision in what is being sent to train on.
Response from Trainual
Thanks a bunch for your awesome feedback, Ehren!
We're happy to hear that you find Trainual's simplicity and the ability to send specific trainings to individual members most useful.
And we totally understand your need for categorizing members into multilayered teams, and we're excited to let you know that team grouping enhancements are coming soon!
It's fantastic to know that our shared values of safety, care, and fun align with yours.
We appreciate your kind words and for including us as part of the Camel Express CW team!
- Industry: Executive Office
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Extremely happy with the product and support
Extremely positive and continues to be a great journey!
Pros
The support behind it is superb - [sensitive content hidden] is an email away and answers questions and provides back-office support whenever requested.
Cons
The product is very much tailored for small businesses, so it can be challenging to scale its use across organizations with multiple operators (such as franchisees).
Response from Trainual
Hey Timothy! ���� We're so glad to hear you love Trainual. Excited to share your comments with the Support Team. Thank you for bringing us along on your growth journey and for sharing your review. ����
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Trainual = Scalability
Overall it has done what we have needed.
It will allow us to be more systematic and provide resources for our employees.
Pros
Simple to use once you integrate LOOM. Once everyone starts using it the ease is even easier.
Cons
It would be great to be able to track overall training flow or steps with training candidates with both in-person and online training all on the TRAINUAL platform.
Reasons for Switching to Trainual
Ease of use and mobile app capabilities.Response from Trainual
Hi Duane! Thank you so much for this awesome review of Trainual :) We're stoked to hear that you really like the Loom integration and that it's helped your business scale up.
And thank you for the feedback about tracking overall training flow within Trainual. I'll pass this on to our Product Team as we are always looking for ways to improve.
In the meantime, let us know if you ever have any other feedback, and we'll be happy to hear it! Thanks so much again, and we're excited to continue to work with you!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Priceless Tool for Streamlining and Growth
Extremely positive. The tool flat out works. It's something that you get out what you put in. My recommendation for anyone looking into it is to have a strong plan and a devoted 'Trainual Champion' devoted to the buildout and implantation of the platform.
Pros
Trainual is far and away the best value for any platform we have used. It's hard to determine what's more impactful, the cost savings or the added revenue generated from staying organized and properly training our people. I strongly recommend this tool to anyone wanting to scale their business in a healthy and sustainable way.
Cons
The cons I experience are items the Trainual team is working on developing. Not many negatives to this technology.
Response from Trainual
Hello Sean! Thank you so much for taking the time to leave such a thorough review of your Trainual experience. We truly appreciate the kind words and are thrilled to hear that our software has been impactful to your business, from savings to training efficiency. We're always here if you have additional feedback or questions!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Positive Experience
Overall my experience with Trainual has been positive and made policy and procedure writing a little easier and even fun!
Pros
Trainual has been great for getting us organized and having all our policies in one location. Assigning subjects and ease of use for employees has been really helpful.
Cons
I would like a signature page option for the agreements and handbook acknowledgement receipts.
Response from Trainual
Hi Kathryn! Thank you for the thoughtful review of your Trainual experience. We definitely understand your need for a signature option, and we'll be sure to let our Product Team know. We appreciate your continued support! Let us know if you have additional feedback or questions for us!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
So far so good!
Our team has given us really good feedback about Trainual, and it makes a great first impression on new team members.
Pros
It's simple, pretty, and functional. No real complaints.
Cons
There are some nitpicky features and functions that I wish were available or that don't work quite the way I'd want them to. The search functionality gets on my nerves sometimes as it seems to load exactly the search result I'm looking for immediately but then a second later SEVERAL results load and the one I actually want (that's most relevant) jumps further down the list. If you are a speedy clicker and try to click it before the rest of the search results load (like me), it will take you to something completely different as the rest of the results will load right as you click. I do like that it *has* search functionality and when we have had to make wide-sweeping changes it is really nice to be able to hit the enter key and see not just results in whatever category you're in but in every aspect of your company. We have used other comparable software in the past and have never had true search functionality like this before.
Response from Trainual
Thanks so much for the great feedback, Sarah! I will be sure to pass this along to our product team.
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Excellent platform for creating training content.
The onboarding experience was very insightful. However, other members of our organization seem to struggle with understanding how to best utilize the system. The organization relies on me auditing the content they have created to ensure it is complete, accurate, and follows the proper structure. We will have to do a lot of internal training before we are using the system at its full capacity.
Pros
My favorite feature of Trainual is the ability to create Loom videos and embed them into the training content. This is far more effective than simply writing out a policy of SOP.
Cons
The structure of Collection > Subject > Topic > Step can be confusing for team members who weren't part of the Trainual onboarding process. This structure also doesn't work well for certain policies and SOPs.
- Industry: Plastics
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Good Product
I like it and we use it to keep documented records for all of our trainings.
Pros
Easily Searchable and easy to build new pages.
Cons
its not a trainual issue, sometimes if you dont organize things on the front end it gets hard to handle later on.
Response from Trainual
Thanks for your review, Brett! We're pumped to hear that you find Trainual easily searchable and user-friendly when building new content. We totally get what you mean about organization being key upfront. We're glad our tool helps you keep well-documented records for your trainings. Keep up the great work and thanks again!
- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Crucial to taking your business to the next level
Improves my training process, it makes a huge difference. Employees have a very good idea on what to do before they even start their first day on the job
Pros
its great for documenting SOP's so that new staff have a step by step process on how to complete a task. No more micromanaging each new recruit, this will save you thousands of dollars in wages. Trainees are a liability and not productive until they're trained up correctly. Trainual will get them there much faster.
Cons
Sometimes completing our core values test can glitch. New employees can lose everything they've written and have to start again.
Response from Trainual
Hey Michael! Saving you thousands of dollars is a pretty rad testimony, my friend. So glad Trainual allows you to level up your new hire experience. And I've shared the test bug with product as well. Thank you for your review!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Makes on-boarding new team members easy for small business
Bring a small business, each team member wears many hats. Our business is also, thankfully, BOOMING so the need to add team members and keep up with a fast paced business is really difficult.
Once all of our policies and procedures were on Trainual, and it did not take long to format and upload, an on-boarding process that would take me away a work day for me (the Director of Operations) was as easy as having the new hire in my office with an iPad learning while I worked.
Also, sending out memos to team members and tracking them down to sign was eliminated because of the easy to edit and upload software. Our SOP has never been so up-to-date!
Pros
I really enjoy how this software has made updating standard operating procedures so simple. Whenever something is edited it sends a notification out to the team and I just need to give them a due date, this way I know that all information is available to everyone.
Cons
I wish I did not have to pay for the premium membership to do screen recording. Our business pays for Zoom so we just do screen recording through there, but uploading videos are also a process as you need to pay for a account or upload to YouTube to manage videos.
Response from Trainual
Hi Taylor! Thank you so much for leaving such great words about Trainual. We are very excited to hear that we have helped make SOPs more accessible, and that training is becoming more efficient. If you have any other feedback or questions, please don't hesitate to reach out!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Very happy long time customer
Trainual helps us to on board and train our new agents affect effectively and efficiently. Because of the software we are able to do this very easily. I’ve lost count of how many man hours this software has saved us
Pros
I like the Learning paths and the ease of use of the system overall.
Cons
None that come to mind that I like least.
Response from Trainual
Hi Kevin! Thank you so much for leaving this awesome review and for being a long time customer of ours! We're super stoked to hear that you've been happy with Trainual over our time together, and we think you're pretty rad, too :)
Looking forward to continuing to work with you, and thank you for being a part of our awesome community!
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Great wholesome product for business playbook
Overall it's a great platform for our business. It's a top quality product and that comes at a price. For us it's a little expensive but only probably because we're not using it to it's full capacity.
Pros
Integrating the product into our business was seamless, it's very user friendly and they are continually making improvements to the product. Also their customer service team are super friendly, quick and very helpful.
Cons
It is a little slow to navigate around (we were told this prior to implementing as we are based in Aus and their servers are US based). It also could do with some improvements to accessing menus and documents quicker without having to click through so many sections.
Response from Trainual
Thanks for your awesome review, Tamara!
We're thrilled to hear that integrating our product into your business was seamless and that you find it super user-friendly. We agree that our Customer Support team rocks, and they'll be stoked to hear you think so too!
We appreciate your feedback on navigation and will definitely take it into consideration for future enhancements.
Thanks again for your support and for being part of our journey.