User Reviews Overview

About GoFrugal

Gofrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either...

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Feature ratings

Value for Money
4.3
Features
4.4
Ease of Use
4.4
Customer Support
3.9

Browse GoFrugal Reviews

197 of 197 reviews
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Chhatradev
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/03/2021

User Friendly Software

Pros

User friendly. Cloud-based. Suitable for any size of Retail Business.

Cons

while viewing the report you must define specific data otherwise it will take a long time to generate.

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied 28/04/2021
ajay
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/09/2020

Smart Baniye

Pros

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Cons

Offer Management Feature is not upto the mark.

sunil singh
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
1
Ease of Use
2
Customer Support
1

2
Reviewed on 29/03/2023

selfies support team

i am person who do not know more about the software and bill printer and barcode printer and i am sure there are many like me and support team is good its makes the wing on our business but if support team is not good the investment on that is waist

Pros

1.quick connective with support team 2.many time they give quick solution

Cons

1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available

Top GoFrugal Alternatives

Vikas
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2022

Best software for retail

User friendly , fast working and easy learn and best to train any one

Pros

Billing easy to do , inventory management is very good and User friendly

Cons

Gosecure due to multi data- base so I am unable to use

Kartik
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/10/2020

My Review

Superb!

Pros

It is a very simple software to operate. Very user friendly.

Cons

Customer support over chat can be challenging at times

Vijay
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 26/07/2023

Worst software in india for retails, worst in customer service, Gofrugal is a cheater company

very bad experience with gofrugal software

Pros

nothing is good in gofrugal, i suggest to all customer never purchase gofrugal software in any condition.

Cons

customer service is very bad and all employees are cheater once they take amount from customers after they are not responded to customer in any condition

Umang
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/04/2021

Value for money.

Pros

Ease of use,

Godelight team was very helpful in implementing gofrugal.

They are good as gofrugal partner.

They are up to date with the software knowledge and changes made by gofrugal on daily basis.

Cons

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

Alternatives Considered

MARG ERP 9+

Reasons for Choosing GoFrugal

For new possibilities

Reasons for Switching to GoFrugal

Assurance by the partner godelight about the product was satisfactory.

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied 28/04/2021
Muhamed
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2023

My Experience with Gofrugal

Gofrugal is everything the future needs to evolve especially in business. These people are so fast, they are so focused on supporting u right from the start to completion. Sriram gave me an immediate call, Suba was very and is supportive all the way she seems in command and in service at the same time.. , just like a business mother , and when it came to installations and technical related needs ,there's this guy called [sensitive content hidden].. he entered my machine like a ninja turtle and did almost everything that i didn't understand according to my demands , he works as he shows u how to and the whole process became so easier than I expected. Gofrugal makes u feel at home though u at work. When I found it, I found everything I ever needed in a software. I can't forget to mention at a point when I felt I had disturbed these people to the maximum but they never minded and they kept calm, not bothered at all and together with me till now. Gofrugal is so vast and I have realised that with it, am gonna move mountains and open doors for me and doors for different businesses. This is a tool compatible with almost every kind of business , just name it. I therefore testify that whatever I've written here is absolute truth and no bias.

Pros

Its fast, meets almost all business needs. Its flexible. The Gofrugal team is very supportive. My team which i work with [sensitive content hidden] are doing a very great job

Cons

What can I say? Can i say something that does not exist?

Amal
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 03/04/2021

Based on short experience of 6 months

Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.

Pros

Purchase entry, billing and integration with several sales channels.

Cons

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied 28/04/2021
Neelakandan J R
  • Industry: Textiles
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 23/05/2023

useful software for inventry

This software billing purpose ok.

Pros

Billing and for the sales purposes the billing is useful.

Cons

Inventory having some concern and the offer was not fully completed.

Jacob
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
4

4
Reviewed on 24/03/2021

Mixed Feeling

Overall experience with Gofrugal has been satisfactory.

Pros

Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available

Cons

The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.

Response from GOFRUGAL Technologies

Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.

Replied 28/04/2021
RAJASISH
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
1

3
Reviewed on 18/03/2021

ON LINE CHAT PROBLEM

VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US.

ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE

Pros

NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.

Cons

NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT

Response from GOFRUGAL Technologies

We feel sad by through your feedback. We will get in touch with you to understand more in detail on how to improve our ratings

Replied 28/04/2021
Bharat
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/05/2021

Support During Covid19

Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.

Pros

Easy Updation and Operations of this software is one of the best.

Cons

Very Few but as per staff support each and every problem seems to be minimalist.

Alternatives Considered

JustBilling, Stripe, MARG ERP 9+ and Zoho Invoice

Reasons for Switching to GoFrugal

Best in terms of money & support.
Swaroop
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 17/05/2022

4stares

it good and friendly software

Pros

Sale and purchase and non moving items

Cons

Unmatched software new development in the software

Alternatives Considered

Origo
ONKAR
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 13/04/2021

POS SOFTWARE WITH BETTER POWERS TO SURVIVE

VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.

Pros

EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI

Cons

POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.

Response from GOFRUGAL Technologies

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Replied 28/04/2021
Ravindran
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/10/2020

Feedback

I am happy with the investment made on GOFRUGAL Software

Pros

Ease of doing transactions and Customer support is extremely good!

Cons

Nothing in Particular . Over all experience is good and encouraging

Alternatives Considered

Petpooja

Reasons for Choosing GoFrugal

Due to very poor customer support

Reasons for Switching to GoFrugal

Better customer support and ease of working
Sunil
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
2

5
Reviewed on 15/03/2021

Best software without support

Developed best software but unfortunately without proper support system.

Pros

Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,

Cons

Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it.
Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.

Response from GOFRUGAL Technologies

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Replied 28/04/2021
Vikramjit
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/03/2021

A complete data management package.

Pros

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

Cons

No cons find yet. (within an experience of 2 years.)

Response from GOFRUGAL Technologies

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Replied 28/04/2021
Sureshkumar
  • Industry: Pharmaceuticals
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/03/2021

The front runner

Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised they will rectify in next patch update.

Pros

Easy to use, understanding the application and 15 years of addiction

Cons

No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.

Response from GOFRUGAL Technologies

Dear Mr Sureshkumar, We'd just like to thank you for taking the time to write this review. Our team will reach you and get the details of the customer, who are interested in Phone Support.

Replied 12/04/2021
Mohammed
  • Industry: Supermarkets
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/09/2022

Gofrugal features are very easy to use and can using instantly without training

We are really very happy with the service and the features

Pros

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Cons

Nothing major as we are serviced with all the required features

Nitesh
  • Industry: Import & Export
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
2

3
Reviewed on 13/04/2021

Good software, but lacks customization & prompt solving of issues

Good. But can be far better.

Pros

It has good reports, integration with business functions.

Cons

It lacks integration with online business, online websites

Alternatives Considered

TallyPrime and MARG ERP 9+

Reasons for Switching to GoFrugal

Ease of use, stock updation, Gst reports

Response from GOFRUGAL Technologies

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Replied 20/04/2021
Sekandi
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/03/2021

Managing Director

I have been using this software since 2014 to date, but and its proven to be the best software in the world

Pros

Usability and functions , good customer support,
currency compatibility in every country

Cons

The software is easy to learn and use, has good customer support and security features

Response from GOFRUGAL Technologies

Thanks, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Replied 28/04/2021
Gagan
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2022

Gofrugal Best software

Very Nice software, Live chat support helps and after sells is also good

Pros

User friendly , easy to use , fast processing

Cons

using from a long Time But do not found any thing that is least usefully

Ganesh M Auti
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 13/04/2021

Pos

Fantastic solutions

Pros

Very good. Software billing is easy. Secure and rubbust solutions

Cons

Day closing option not much matured.
Modern digitalisation missing

Response from GOFRUGAL Technologies

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on the best possible solution

Replied 28/04/2021
Eni
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/03/2021

Excellent Product

Pros

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

Cons

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied 28/04/2021
197 reviews