User Reviews Overview
About GoFrugal
Gofrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either...
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- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
User Friendly Software
Pros
User friendly. Cloud-based. Suitable for any size of Retail Business.
Cons
while viewing the report you must define specific data otherwise it will take a long time to generate.
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Smart Baniye
Pros
Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.
Cons
Offer Management Feature is not upto the mark.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
selfies support team
i am person who do not know more about the software and bill printer and barcode printer and i am sure there are many like me and support team is good its makes the wing on our business but if support team is not good the investment on that is waist
Pros
1.quick connective with support team 2.many time they give quick solution
Cons
1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available
Top GoFrugal Alternatives
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best software for retail
User friendly , fast working and easy learn and best to train any one
Pros
Billing easy to do , inventory management is very good and User friendly
Cons
Gosecure due to multi data- base so I am unable to use
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
My Review
Superb!
Pros
It is a very simple software to operate. Very user friendly.
Cons
Customer support over chat can be challenging at times
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Worst software in india for retails, worst in customer service, Gofrugal is a cheater company
very bad experience with gofrugal software
Pros
nothing is good in gofrugal, i suggest to all customer never purchase gofrugal software in any condition.
Cons
customer service is very bad and all employees are cheater once they take amount from customers after they are not responded to customer in any condition
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Value for money.
Pros
Ease of use,
Godelight team was very helpful in implementing gofrugal.
They are good as gofrugal partner.
They are up to date with the software knowledge and changes made by gofrugal on daily basis.
Cons
There are few requirements not available at moment but those can be customised and feature request can be raised for that.
Alternatives Considered
MARG ERP 9+Reasons for Choosing GoFrugal
For new possibilitiesReasons for Switching to GoFrugal
Assurance by the partner godelight about the product was satisfactory.Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
My Experience with Gofrugal
Gofrugal is everything the future needs to evolve especially in business. These people are so fast, they are so focused on supporting u right from the start to completion. Sriram gave me an immediate call, Suba was very and is supportive all the way she seems in command and in service at the same time.. , just like a business mother , and when it came to installations and technical related needs ,there's this guy called [sensitive content hidden].. he entered my machine like a ninja turtle and did almost everything that i didn't understand according to my demands , he works as he shows u how to and the whole process became so easier than I expected. Gofrugal makes u feel at home though u at work. When I found it, I found everything I ever needed in a software. I can't forget to mention at a point when I felt I had disturbed these people to the maximum but they never minded and they kept calm, not bothered at all and together with me till now. Gofrugal is so vast and I have realised that with it, am gonna move mountains and open doors for me and doors for different businesses. This is a tool compatible with almost every kind of business , just name it. I therefore testify that whatever I've written here is absolute truth and no bias.
Pros
Its fast, meets almost all business needs. Its flexible. The Gofrugal team is very supportive. My team which i work with [sensitive content hidden] are doing a very great job
Cons
What can I say? Can i say something that does not exist?

- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Based on short experience of 6 months
Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.
Pros
Purchase entry, billing and integration with several sales channels.
Cons
Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Textiles
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
useful software for inventry
This software billing purpose ok.
Pros
Billing and for the sales purposes the billing is useful.
Cons
Inventory having some concern and the offer was not fully completed.
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Mixed Feeling
Overall experience with Gofrugal has been satisfactory.
Pros
Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available
Cons
The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.
Response from GOFRUGAL Technologies
Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ON LINE CHAT PROBLEM
VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US.
ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE
Pros
NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.
Cons
NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT
Response from GOFRUGAL Technologies
We feel sad by through your feedback. We will get in touch with you to understand more in detail on how to improve our ratings
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Support During Covid19
Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.
Pros
Easy Updation and Operations of this software is one of the best.
Cons
Very Few but as per staff support each and every problem seems to be minimalist.
Reasons for Switching to GoFrugal
Best in terms of money & support.- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
4stares
it good and friendly software
Pros
Sale and purchase and non moving items
Cons
Unmatched software new development in the software
Alternatives Considered
Origo- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
POS SOFTWARE WITH BETTER POWERS TO SURVIVE
VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.
Pros
EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI
Cons
POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.
Response from GOFRUGAL Technologies
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Feedback
I am happy with the investment made on GOFRUGAL Software
Pros
Ease of doing transactions and Customer support is extremely good!
Cons
Nothing in Particular . Over all experience is good and encouraging
Alternatives Considered
PetpoojaReasons for Choosing GoFrugal
Due to very poor customer supportReasons for Switching to GoFrugal
Better customer support and ease of working- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Best software without support
Developed best software but unfortunately without proper support system.
Pros
Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,
Cons
Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it.
Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.
Response from GOFRUGAL Technologies
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
A complete data management package.
Pros
Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.
Cons
No cons find yet. (within an experience of 2 years.)
Response from GOFRUGAL Technologies
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The front runner
Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised they will rectify in next patch update.
Pros
Easy to use, understanding the application and 15 years of addiction
Cons
No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.
Response from GOFRUGAL Technologies
Dear Mr Sureshkumar, We'd just like to thank you for taking the time to write this review. Our team will reach you and get the details of the customer, who are interested in Phone Support.
- Industry: Supermarkets
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Gofrugal features are very easy to use and can using instantly without training
We are really very happy with the service and the features
Pros
Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.
Cons
Nothing major as we are serviced with all the required features
- Industry: Import & Export
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Good software, but lacks customization & prompt solving of issues
Good. But can be far better.
Pros
It has good reports, integration with business functions.
Cons
It lacks integration with online business, online websites
Reasons for Switching to GoFrugal
Ease of use, stock updation, Gst reportsResponse from GOFRUGAL Technologies
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Managing Director
I have been using this software since 2014 to date, but and its proven to be the best software in the world
Pros
Usability and functions , good customer support,
currency compatibility in every country
Cons
The software is easy to learn and use, has good customer support and security features
Response from GOFRUGAL Technologies
Thanks, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Gofrugal Best software
Very Nice software, Live chat support helps and after sells is also good
Pros
User friendly , easy to use , fast processing
Cons
using from a long Time But do not found any thing that is least usefully
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Pos
Fantastic solutions
Pros
Very good. Software billing is easy. Secure and rubbust solutions
Cons
Day closing option not much matured.
Modern digitalisation missing
Response from GOFRUGAL Technologies
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on the best possible solution
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent Product
Pros
Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals
Cons
The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.