CallHippo Reviews

Pros

-The customer support team is excellent. They are very responsive and help me resolve my problems.
-The prices are afordable: comparable or better than others Virtual Phone Services.
-Provides great services for international calling ! Makes international calls alot more easy and less expensive.
-It is easy to use.
-It has a simple UI which greatly facilitates the domain of the service.

Cons

I had some problems trying to register even with a business email I could not create a new account and
the first time I used the service it crushed 2 times and keep logging me out of my account.
But i called the support team and they helped me resolve the problem.

Pros

I dont have mobile service at my location, so this allows me to have an australian mobile number and use it over starlink internet service.

Cons

the app is a bit clunky and the web app is too. cant make calls if i include the 0 in prefix in a number. eg +6104020 must be +614020

Pros

Customer Support team is very helpful in sorting out the issue. [sensitive content hidden] did everything that needs to be done to make it work. Thanks, [sensitive content hidden]

Cons

Balance is getting deducted from account even if the call is not forwarded to my mobile network.

Pros

when using this software it easily help the user to track its call esp the number of call, the last call, and the voicemessage that client is sending. Easy access

Cons

When it occurs that you can't dial the number you which to talk to.

Pros

Easy to use and the support team is very usefull if they don´t have a feature they built it for you and that is just great

Cons

Reporting could be easier to download, as well the desing is bad, as the UX, as well they should integrate de dialer on the dashboard and avoid having 2 taps open to monitor and work

Alternatives Considered

Twilio

Reasons for Choosing CallHippo

Price and expecting more features

Switched From

Toky

Reasons for Switching to CallHippo

Price and expecting more features

Pros

It had a user friendly interface that attracted us originally.

Cons

We mostly had voice issues. The voice was too low. Upon internal testing, everything seemed fine.

Alternatives Considered

Vonage Business Communications

Reasons for Switching to CallHippo

CallHippo had a cheaper subscription package that fit our bill.

Pros

I like the tool because it is easy to use, it allows me to be connected to my telephone exchange from the country or place that I am, which allows me to speak with my clients easily, safely and clearly.

Very good connection, audio quality and customer service

Cons

The technical support I feel that sometimes they do not know well what they are doing, they take a little time to give answers to the tickets and the transfer of calls stinks!

Pros

CRM, Customer suport , Service of CS. Like [sensitive content hidden] they all are Perfect people who helped me alot

Cons

Not user friendly, Expensive, There should be no charge for atleast inbound or you guys can give fix minutes

Pros

It is very easy to use. thank you and your support agent is very helpful.

Cons

None so far. thank you so much for call hippo

Pros

1. Helps small businesses access VoIP and phone system online super fast. 2. Provides effective analytics for strategic marketing.

Cons

Should allow access to VoIP service from all goes across the web at an equitable cost.

Pros

What I appreciate most about Call Hippo, hmm... It would be the virtual numbers, it is the main reason I signed up for this in the first place, so I started on the bronze plan however within a few days I upgraded to platinum as it offers so much more benefits like soft-phone integration, unlimited calling minutes plus a free virtual number.

Cons

What I didn't appreciate about the software is using the call Hippo dialing soft-phone, I mean yes it is simple to use and effective in terms of its functionality however I don't quite like the look of it, it looks boring, I really would recommend that the look could be a little more interesting.

Alternatives Considered

RingCentral MVP, Vonage Business Communications and Xero

Reasons for Switching to CallHippo

Well I noticed that it was more affordable to get a virtual number from CallHippo however that was not the case because I had to get on a plan which costed me more than I expected but by then it was too late to back out, luckily I spoke with [SENSITIVE CONTENT HIDDEN] and they recommenced that I upgrade my plan to get more benefits because I was also looking for afford calling per second billing and once I found out what the Platninum plan had to offer I was more than happy to choose it!

Pros

Being able to send/receive text messages on my desktop.

Cons

The software is too expensive for what they offer, it doesn’t include fax service. The call quality was not good.

Alternatives Considered

RingCentral MVP

Reasons for Switching to CallHippo

I didn’t realize Ring Central offered a service with requiring a land line to be used. Considering that fact, Call Hippo seemed to have what I needed.

Pros

The product is very easy to use - only took a few minutes to set everything up and I continue to find helpful features...the dashboard is similar to that of a full CRM and has quite a few stats and features for tracking call volume, etc.
The product has a great integration feature and once my dialer was fully integrated with HubSpot, it had a great effect on my overall productivity and cut down quite a bit on my time spent between calls...no need to go back and forth to the dialpad!

Cons

The only two features which require improvement are: 1. The voicemail setup requires me to create a recording using separate software, and then upload it to CH
2. It would be nice to be able to minimize the dialpad in order to hover over pages and see phone numbers which I am manually keying in without having to switch back and forth between the page i am reading and the dialpad 'page'...

Pros

That we always someone to reach out to, in case of a query! need to follow those long procedures to get to the customer service dept. Someone new like me, might have questions and queries in the initial phase! And I highly appreciate CallHippo customer service!

Cons

I would say you should come up with options where one can sign up, without having a GSuit account or with email IDs like Gmail.com, yahoo.com! As I believe an entrepreneur, or a freelancer, might not have access or availability of official email Id! Hence they are left with no choice than not to use your service!!

Pros

It's easy to use. This is my first time using software with advanced functionality. I was nervous, but the learning curve was not as steep as I thought it would be. I am slowly onboarding my team. One was able to get started right away with no experience using this platform

Cons

This has nothing to do with the software itself but I wish there were readily available training videos that I can provide my team.

Alternatives Considered

Vonage Business Communications

Reasons for Choosing CallHippo

I needed a robust system for my sales and client support team.

Reasons for Switching to CallHippo

It came highly recommended and the Call Recording function was included in my package.

Pros

Signing up and paying was super easy. That's about it - Everything else was horrible. Other VoIPs are so much more competent.

Cons

Phone number didn't work for most of the first month even though I did all the paperwork and even got a "good to go!" from customer service on the very first day. I requested cancellation and then was auto-charged for the second month anyway. Horrible customer service. Expect a ton of back and forth with incompetent, lying idiots.

Alternatives Considered

Dialpad

Reasons for Switching to CallHippo

I shouldn't have. Dialpad was 100% better. Should've noticed the red flags from these reviews!

Pros

Easy of deployment and average cost compared to others

Cons

After more than a year of using them and dealing with sporadic technical issues, finance let me know callhippo had made some significant charges to our credit cards used for monthly payments. We called them to see why. This is what they told us and I have them in email too as we pressed more: "We had made a mistake in your pricing a year ago and this is what we have to charge you now to make up for it!" Essentially that is their way of increasing the price on you. And then also had gone ahead and moved us from monthly plan to an annual plan without our permisson. I have an email from their sales team when we bought that our prices was x dollars and it would "never" change. When we asked them to reconcile these, the palyed games for 3 months and did not respond to repeated requests to give us an answer or refund. The support has been nothing short of scam! I am incredibly disappointed how they treat their long-term customers. Stay away from this product unless you are fine working with charalttans.

Pros

It is super easy to navigate, no need to have deep training for newly onboarded employees. Good customer support, kudos to [SENSITIVE CONTENT] for always assisting us in terms of support.

Cons

None so far, they already resolved my raised issue before about the compatibility of browsers.

Pros

Integration with Hubspot, Reports, Overall the service from [SENSITIVE CONTENT] is very good. [SENSITIVE CONTENT] the account manager for us is very cooperative and is available whenever we call him. I would like to give him 5/5 rating for his support.

Cons

Call drops, Call Quality Issue, connectivity issue.

Pros

Being able to have different departments online at the same time. Also, the pricing is really good for what you get.

Cons

I just hope that internal transfers was part of the regular plan, seems something so basic for the service.

Alternatives Considered

Google Voice

Reasons for Switching to CallHippo

Price

Pros

My industry now requires calls to be recorded and retained for 10 years, so I had to find a program that would work but was also affordable. This seems like it will work very well for me, now and hopefully, in the future.

Cons

There are a lot of features that I do not use and I find it a little overwhelming when I open the page, but I'm still learning the system. I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better, especially pertaining to Call System, which I did not need. I almost purchased the wrong plan and only discovered it by accident because I asked a question.

Alternatives Considered

Intulse

Reasons for Switching to CallHippo

Price

Pros

None particularly. The app was a good idea but riddled with issues.

Cons

Lousy, lousy. LOUSY customer service. Over a day with a non-working phone number and no support. What a joke....

Pros

Nothing. these guys are cowboys and wont be sustainable if they dont look after their customers.

Cons

These guys call offering upgrades and increase in prices all the time but when you have a billing issue you can never get in touch with any one.

Pros

I like how easy it is to setup. Hassle free activation, simple to add additional lines, employees etc. Has all the features anyone could want.

Cons

It is now a little expensive for me after covid the AUD dropped so conversions now make it more expensive than local companies unfortunately.

Pros

The software is great but really its the service that makes the difference. We rely a lot of software but equally important is the service from real people in real time.

Cons

Nothing to think of at this time but thanks for asking