User Reviews Overview

About Sortly

Sortly Pro is a cloud-based inventory management solution that caters to small and midsize businesses across various industries. Key features include activity tracking, location tracking, inventory management, barcoding and audit...

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Feature ratings

Value for Money
4.1
Features
4.0
Ease of Use
4.4
Customer Support
4.1

Browse Sortly Reviews

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Verified Reviewer
  • Industry: Consumer Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/01/2019

Totally loving this for our company.

We are able to keep track of all of our inventory & what items are sent out to what locations as well as keep track of what is coming and going within each exact room. We are so happy that we can import from spreadsheet the information on other locations so that we can keep track on them as stock arrives without granting access to those workers to our inventory software.

Pros

Customize-able in almost every aspect. Totally tailored to us.

Cons

Originally it was not available on Android, but now that it is, we have it on the cell phone too. :)

Jason
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 25/01/2019

Sortly in the Laboratory Environment

This was exactly the application that I needed when I started our Laboratory inventory system. It is easy for my staff to look up if we have any chemicals on site, and the ability to add custom fields and tags allows us to keep a list of all of our Hazardous materials and link the SDS(new MSDS) forms to the chemicals, as OSHA and other agencies require.

Pros

To be honest, it is 'dumb' software. It has a very basic structure that allowed us to fill in and sort things as we needed to without fighting against any templates or pre-designed structure that got in our way.
It is super easy to integrate the iOS/Android app as a barcode scanner, something that other inventory management software charges *thousands* of dollars for, as well as expensive hardware to use. Most of your employees already have cell phones, or can be issued ones for work easily.

Cons

It is not quite as intuitive of an interface as the design would lead you to expect. A few good video/YouTube tutorials would be helpful.
The team is still developing features as clients give them input, so things can change quickly. App does not always push to update versions and old versions can be out of synch with the database.
Uses Avery labels when I would prefer a zebra printer for printing labels.

Trent
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

3
Reviewed on 22/11/2022

Dishonest company with horrible customer service

If you want to work with a dishonest and shady company…. Look no further than Sortly, they check both those boxes.

Pros

The software it’s self is good! Functional and easy to use.

Cons

After 1 year of using the software Sortly removed key features without notifying us, then required us to pay 4 times what we were paying prior to regain access to those features. I live in the customer support/service world, and the 2 days of emailing back and forth (because they will not provide a phone number to call) was the absolute worst customer service I have ever experienced.

Top Sortly Alternatives

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Asset Performer

0
Benjamin
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 04/02/2019

Perfect for Camera Equipment

Sortly pro has been great. I was in the process of designing my own custom app for tracking my equipment, but am glad I didn't go too far down that road before I discovered Sortly.

Pros

What I love about this software is how flexible it is... if pressed for time I can quickly snap some pictures of what I need to inventory, and come back later to fill in the details. Also, the custom fields really help me fit it into my own systems. Also, the more you use the software, the less time consuming it becomes because the information tends to be already input... now I mostly am just moving things around.

Cons

A lot of what I do is basically "Checking in" and "Checking out" equipment... making sure what SortlyPro says is in the case is actually still there... there's no simple solution for that... but I've worked out my own way of doing it.

I also wish the "History" option worked better for what I do... would be nice to be able to easily see where a piece of equipment has been... but the current format for History is basically a very complicated list.

Robert
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
4

5
Reviewed on 06/06/2018

The App was easy to use and helpful at first, but in the end it did not do everything needed.

I was able to get a pretty solid list of inventory and was able to manage it manually for a few weeks.

Pros

I liked that I was able to take pictures and scan the product into any folder. I liked that i was able to create as many folders as I needed.
I really liked the style and functionality of the app. It just didnt accomplish everything that my bosses needed.

Cons

I was not able to search through my items by quantity, I would like to know what I am out of so that I can restock what I do not have.

It would be nice to be able to communicate with the other users on the account. I pay for Users, and it would be nice to be able to message them about specific items arriving, through the same app. Maybe a notification system of some sort.

I also wish that it were easier to move items back and forth from folder to folder. It is not as user friendly as it should be when it comes to searching for the folder to move the item into. Specifically on the mobile app because when searching for the destination folder you have to click on just the arrows on the right hand side of the parent folder. Maybe implement a quick touch and a hold down action.

It would also be nice to be able to receive boxes and deliveries and be able to sort them into specific folders automatically, based on what is scanned. So predetermined folders.

melanie
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 05/06/2018

Easy to use and set up. Good value overall.

Pros

The app is easy to use and requires a minimal training period for users. It is aesthetically pleasing while being functional. Set up was quick, easy, and can be implemented same day.

Cons

It's missing some core functionality that would be helpful:
- Ability to choose which info is displayed first when pulling up a searched item. From our use, we need to see quantity and customer cost first, we don't need to see the QR code, it leads to unnecessary scrolling on the users part to access the info needed.
- Permission based views of fields per item. Such as the ability to hide fields, such as dealer cost from non-admin users.
-Permission based editing of fields.
- Ability to reprint QR labels that have been created
- Custom fields are great, but they are limited to text fields. A drop box feature would be great.
- Search field suing the web / computer doesn't work as well as the apps.
- Low inventory alerts are needed.
- a live support number would be highly helpful for any business.

Gregory
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 08/06/2018

very easy and intuitive at the same time.

Pros

this software is easy and quick when dealing with inventory. I like how everything is set up and ease of finding my folders and subfolders. I also like how you can use the excel import to also add the items.

Cons

wat I lease like is if I use a desk top/laptop, adjusting inventory is a little bit different than if I were to use my smart phone. using a laptop I can not adjust the qty of items I want to move it moves all of them; compared to the smart phone it gives me the opportunity to enter my amount that I want to move. also I wish there was a way to adjust the inventory with the excel import. it makes it a lot easier when dealing with large amounts inventory. I wish the excel import would allow to merge the items together instead of making a whole new item. it would be nice if the excel import could also minus the inventory.

Brandon
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 06/06/2018

it works well, syncing can be an issue at times but overall good product

Pros

easy to use. simple scan codes for inventory tracking. Can use it across all my devices, iphone, iPad, and Mac to always be up to date.

Cons

syncing can sometimes be an issue. obviously with an inventory tracker a difference of even one can make a difference. it has got better, especially after going to the pro version.

Kevin
  • Industry: Chemicals
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 18/01/2019

Easy to use for basic inventory needs

Overall Sortly has solved some of our problems with inventory management but to implement it on a wider scale it would be impossible to use as is.

Pros

Ease of use, simple to add and delete inventory.

Cons

Not being able to sort part numbers within the app. I wish there was a text only option to scan through inventory items easily without having screen real estate taken up by product pictures.

The general layout of information, part number, lot number, etc should be editable. Especially the order in which it appears on the app.

Labeling needs some help. Being able to set a specific QR code per item and reprint that specific one would be a really nice feature for inventory management.

Being able to use a standard label printer to make labels vs using a sheet and standard printer. Or make your own thermal printer to use Sortly branded labels with the app!

Verified Reviewer
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 21/01/2019

Great system that has really helped our business

We have a wide inventory with multiple uses. Sortly has helped us consolidate information in one convenient location and given us the opportunity to see all aspects of our inventory under one 'roof.' The check-in/check-out process is quick and easy for anyone on our team and even though we don't use some of the tools that it offers, as our business grows it is nice to know that we have a system that can accommodate our diverse needs.

Pros

The software is user friendly, offers a lot of practical functions, and offers the exact needs for our business. Using it has kept us more organized, more efficient, and has saved us time and money.

Cons

The one feature that I would like to see added is the ability to move items in bulk based on a custom number, not the entire inventory.

Carolina
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
4
Customer Support
N/A

3
Reviewed on 16/02/2022

Does what it needs to but isnt the best

Pros

Sortly was pretty user friendly and helped us with organizing our inventory. It allowed for pictures and barcodes which was useful for similar products.

Cons

The barcode scanner was only available on the phone which we did not want our employees using during work hours.

Erika
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
4

3
Reviewed on 05/06/2018

Initially difficult as it wouldn't update between devices. great now after update.

Assists in tracking who takes what. Assists in proper inventory management.

Pros

photos. ability to move from one location to another. bar code scanning. multiple users and updating. ability to administer online.

Cons

glitches between devices. lack of flexibility for folks not completely familiar with software. Need to be able to make a purchase order with items removed for billing purposes and assign customer name. Be cool to have a PO button and you click and drag what you want to that PO instead of a folder within a folder for each customer. Then email the PO or have it saved in a PO folder. A quick restock feature would be good too.

Sam
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 08/06/2018

After 20+ years of using an outdated inventory system it was a relief to find the Sortly App.

Pros

Everything is set up and easy to use, the interface is straight forward and I was able to get straight to work within minutes. If you have a small business and are ready to get out of old ways of inventory I highly suggest Sortly.

Cons

The hashtag search feature can be a hold up sometimes when doing so many numbers with same tag. I wish there was a way to add a hashtag across an entire album instead of inputting the menu with every number. Also I noticed as inventory builds I have to refresh screen more often as some numbers would become unavailable unless I refresh the screen..

Meredith
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 27/01/2019

Great tool

Pros

As a speech therapist, I love that I can tag each item with a skill or concept. This is incredibly useful for when I am planning for my next session. I simply type in the skill/concept I want to target in the search tool and all the activities, toys, and games that are tagged with that skill pop up. Very easy and quick for planning.

Cons

Perhaps if there was a way to have the most tags or the most recent tags pop up when you are adding a new item would eliminate the time it takes to add new tags.

Nicholas
  • Industry: Photography
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/01/2019

Softly ftw

Pros

We were able to quickly inventory our whole studio

Cons

I wish there were more label formats. We had to make our own smaller labels.

Vincent
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
4

3
Reviewed on 28/01/2019

Good start, with some feature improvements will be great

Better than excel, please improve to change quantity settings gloabally to stop email.
And how many per box as well,
One product across multiple sites would be a useful feature.

Pros

Better than an excel sheet, has helped the process of organizing

Cons

Need to have a list of items need to order
Need notification pop up for low stock
Need to have more standard forms for quantanty and cost.
How many per box, price per box, or per unit, shipping cost, link or compayn info tomreorder

Eric
  • Industry: Motion Pictures & Film
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/01/2019

Has changed our way of organizing photo/video gear

Overall Sortly is incredible and I would highly recommend anyone on the fence about to get it. It's worth every penny.

Pros

Right away I love the ease of use. Sortly Pro makes it effortless to organize your inventory. The app isn't confusing like other inventory apps. I also love the ability to export/print PDFs.

Cons

I hope there's a better check-in/check-out system for gear.

Verified Reviewer
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/06/2018

Works great for simple inventory tracking.

100% tracking of our inventory with barcode scanning from cell phone and cost/price separation.

Pros

I like that this supports multi device use, barcode scanning from cell phone and price/cost separation.

Cons

sometimes inventory can give a false number or not fully updated information about a product on a different device than scanned and input from.

Alex
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 05/06/2018

It does the job, still need to fine tune some features but not bad.

Pros

I like that there is a web and mobile app version of it. It's great to be able to take a photo of the item and then add it to the site.

Cons

i wish the photos can be rotated and moved around in the interface. The Add Items and add folders are not as intuitive as i like. sometimes they get mixed up when clicking

Justin
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
2

3
Reviewed on 02/08/2021

Keep Track of Construction Inventory

Pros

Sortly makes it easy to track inventory so you know what is on hand at all times.

Cons

Printing the labels for the inventory could be more intuitive, there is a way to print multiple labels on one sheet but it is somewhat difficult to discover.

Verified Reviewer
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 21/01/2019

Love Sortly

Pros

The ease of use of this software is the best part. With features that make it easy to see what inventory you have where, it is the best platform that I have found for my small business.

Cons

I have no complaints thus far - everything has been great.

Angel
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
1

4
Reviewed on 21/01/2019

Sortly Review

Pros

The most interesting thing about the app is the remainders when some product is running low.

Cons

I would like to delete the alerts once I use the list already. I have sent an email and I just got a generic answer.

Harrison
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 27/05/2019

Excellent QR Code Creator

Sortly Pro easily helps me generate and print QR labels for business sorting needs.

Pros

I love this software because it easily allows me to create dozens of QR labels and print them off. It is easy to create different categories and generate unique QR codes for each one.

Cons

One downside to using this software is that it took me a couple of hours to learn how to use all of its features. However, the website features videos which help explain the site.

Verified Reviewer
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/08/2018

Easy and Helpful Inventory Tracker

Pros

Sortly Pro allowed our team to keep track of our inventory. Inventory updating is possible and easy. Barcoding is a feature that was mostly needed by our team for our supplies and Sortly Pro provided that feature. Sortly Pro allows our team to create reports and analytics regarding our products which is a great feature as well.

Cons

Needs more updates with its current features, but everything other than that works great.

Kelsey
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 25/01/2019

Adoption is key.

increasing visibility of sample inventory to outside sales team. we've not fully implemented yet, so we're still waiting to see what kind of difference it makes.

Pros

It's digital and trackable. We have multiple outside sales people who need access to sample inventory and may or may not be in the office to view what is on hand, so it allows them to see what as been checked out and who has the sample currently. Our previous system consisted of a paper sign out list that people didn't really use.

Cons

each user has to have individual accounts. it's taking a long time to get all of our inventory loaded into the app. Internally, we're working on adoption of new technology, and getting people to use it consistently, but that's not based on the app

82 reviews