Benchmark Email Reviews

Pros

Benchmark was a great launching pad for my organization's email campaigns. Eventually we switched to Mailchimp because it allowed us more options for special offers and was easier to integrate with other systems. However, Benchmark got the job done initially and was easy to then export our contacts when moving to a new system.

Cons

Benchmark does not offer as much as mailchimp for tracking, growth, and integration. It is a more basic email campaign management software, but does the basics very well.

Pros

Easy to Use
Clean layout
Ease of customizing templates
Training other team members on how to use is easy

Cons

Customer service is not that great - Most are not American so language is hard to understand
Too many glitches when working in templates
Have to send several TEST emails to make sure the functions are correct
The same email delivered to different members of my team show up differently or have different links
A lot of bugs in the back that need to be addressed
No Spell check function anymore
The image editor is not that great
uploading lists can be a pain sometimes you have to do them multiple times in order for them to get uploaded

Pros

I've experienced great support and sending my first email was fairly easy. Drag & Drop feature is a good selling point.

Cons

The editor is slow and I set the line spacing but it seems to choose what it wants.

Pros

Automation pro is among the best things to happen to email marketing. Setting up "if/then' sequences does wonders for my campaigns

Cons

Nothing at all that I can think of.

Pros

I love that benchmark has several different templates to choose from so that you don't have to start from scratch as a new user. Benchmark also makes it so easy to schedule mass emails and they really do hit your inbox when it says it will.

Cons

I do wish there were a few more creative options on the editor to really make those emails pop.

Pros

Benchmark email software is very easy to use, it's affordable.

Cons

There is not anything I can think of that I like least.

Pros

What I like most about benchmark is how easy it is to create and run a campaign, it guides you step by step and allows you to better organize the list of subscribers to email newsletters, it can be used for free with certain limitations as to to the number of emails and subscribers to handle. The templates available are modern and attractive even the free ones.

Cons

I could not integrate it correctly to program the newsletters of an ecommerce developed with the magento software, although benchmark offers that possibility my version of magento is not the latest version so it did not work well.

Pros

It has multiple email templates that allow for creativity while also allowing us to send to multiple segments, multiple email lists and also import our own personal designs.

Cons

Difficulty navigating the site, open rates and automated emails

Pros

Great WYSIWYG email editor and great customer support team. At first some of the UX is confusing, but once you get the hang of it, it's easy. The customer support team has a live chat, and they'll help you immediately with anything you have. Reporting is pretty good too, and you can see results in either tables or graphs.

Cons

In rare cases, test emails and email blasts are delayed in sending out. This can be a problem when A/B testing emails. Other than that, no real problems.

Pros

Easy to create new emails and send them out

Cons

Still learning the software and getting familiar

Pros

Integration with Benchmark CRM
Creative and visual interface is user friendly

Cons

Lots of email go straight through to Junk
Reasonable value for money, however more affordable services out there

Pros

It is simple and easy to use and navigate.

Cons

Nothing that I could think of at this time.

Pros

What I liked most was the ability to create flyers' I also likes the custmer service people through chat box
they were the best

Cons

I didnt like talking to the rep; She seemed every time that she just wanted to git rid of me; Benchmark showed that I had 400 un opened emails; I called many of these customers ( the 400 unopened) They did not even receive an email; ( scary) I then called bench mark and told them this; They responded that is because the un opened emails are in your customer's spam file , Once again I started calling customers and told them to check their spam and of course they did ( the benchmark emails were not in their spam either) Benchamark from what i can see is a very poor service; They tell you u have un opened emails and this is not true. (The emails not being sent) The rep is not helpful at all' I am going to have to cancel my credit card because something is not right with this company' Constant contact is much easier and effective
i am sincerely sorry to have to make this review/ I t is not my style' Something is wrong with this company

Pros

The templates and tools are very user friendly. Able to make a professional looking newsletter in a short amount of time. Easy learning curve to create great email blasts and content. Lots of support from Benchmark reaching out to make sure I was engaged.

Cons

I am happy with it so far. I will be learning more about the capabilities as I continue to use Benchmark's services.

Pros

Quick and easy method to sending mass emails and I like the up to date analytics with open rates and bounce backs as well.

Cons

Cost was a little more than I could budget at this time; we are a start up division and unfortunately we have to scrutinize all expenses.

Pros

needed an email medium to keep members updated at a fair price

Cons

upgraded from free trial to paid and still limited me to 50 emails after I broke our 12 year old list into three sections

Pros

Easy to use layout design.
Very aggressive service.

Cons

Too many mails were returned. Currently looking for a solution.

Pros

Ease of use. Nice design, Makes it easy to track performance

Cons

I have sent the first email yesterday. Out of 409 people, only 75 have viewed the mail so far. No one registered online yet.

One concern is that emails go to promotion or to junk.

Another, is that marketing for your software is misleading. Is started with the free plan thinking that I can upload up to 2400 contacts and email them. The free plan did not work properly, I was allowed to email 250 persons a month, and I wasnt allowed to upload the contact list because your check found out that I have more than 5% invalid emails ( I believe this is a policy to force upgrading to pro, which we were going to do after testing the performance of benchmark).

Alternatives Considered

Mailchimp

Reasons for Switching to Benchmark Email

My friends at my other job use benchmark so I would be able to ask them questions. Also it was stated that we are allowed to send 2400 email on Free Plan, I was surprised yesterday that I am only allowed 250 a month. And I had issues uploading the contact list which required that I purchase the pro vrsion.

Pros

Very easy to use. A lot of grids. You can make an email insert images, documents in few minutes.

Cons

More grids and a liitle program to format images will be fine

Pros

Ease of use ... pro-active helpdesk
This has been reason that we have been using the platform for so many years

Cons

There has been a serious deterioration in the quality of the platform. Delivery rates have dropped upto by about 90-95% of what it used to be. Frivolous checks have been introduced that even your helpdesk is helpless to explain. Currently the platform as good as useless for us and already we have started working parallel to other platforms where are getting similar results that we used to get using Benchmark.

All our emails through your platform is directed only to our clients or prospective clients who have signed with us to receive communication from us.