User Reviews Overview

About Primo Dialler

Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection,...

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Feature ratings

Value for Money
4.8
Features
4.7
Ease of Use
4.8
Customer Support
4.9

Browse Primo Dialler Reviews

108 of 108 reviews
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Emil
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/10/2017

I am very much satisfied with the service and find their support team ridiculously great!

Increased contact rate, efficiency, productivity and fast return of investment

Pros

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

Devesh
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 04/05/2021

A tech novice's dream

Pros

The simplicity to get started was most impressive. I was up and running within the first day.

Cons

I was unable to customise the wallboard (or haven't figured out how yet).

I think it would be useful to be able to see how many leads are left in the dialler (and hopper) without having to navigate to the campaign tab each time especially If someone is just monitoring the wallboard and does not have access to the admin functions to reload etc.

Alternatives Considered

Genesys Cloud CX

Reasons for Switching to Primo Dialler

The initial contact with [SENSITIVE CONTENT HIDDEN]. Had he not made personal contact with me to discuss my situation I likely would have gone with ConnexOne.
Revel
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
1

2
Reviewed on 09/08/2021

Support Staff Unhelpful and Too Time Consuming

Pros

The Pros of this software wasn't experienced.

Cons

Upon setting up and account - I couldn't login after being able to login successfully no longer than a week ago.

So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong.

Several emails back and forth to find my account because "I did not exist"

Which to my surprise was crazy, because I was using the software not only a few days ago..

Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin"

So I received an email address to contact.

I emailed and got a reply that this rep was going to be 'out of office for another two weeks'

So I emailed to original rep and stating the above

Then was told to 'call this number on whatsapp'

It was right here I decided to give up.

Primo Dialler your support chain is broken, fix it for the sake of future users.

I'll be going elsewhere

Top Primo Dialler Alternatives

Jermaine
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/10/2020

Very easy to use and very cost efficient. A new industry leader

Very positive. 24 hour support always available and there to help and assist whenever I need.

Pros

Its very easy to use and is really cost efficient compared to other systems out there

Cons

There were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms

Alternatives Considered

Connex

Reasons for Switching to Primo Dialler

Because it was less expensive and after my trial I can see that it delivers the exact same as the alternative products.
Peter
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/09/2022

Great company

Great

Pros

Our set up was easy and smooth. Not a single issue. Expected teething issue but had none. Support service is sublime.

Cons

I liked everything. There was nothing I disliked

Alternatives Considered

6Connex Software
Luke
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/03/2021

Excellent Dialler

Pros

Great dialler system works how i want it too, works very really have a problem if i do have a problem the support team at Primo Dialler are next level fix any of my problem within a few mins.

Cons

No cons at all the company is great and good price compared to other dialler systems i looked at.

Aditya
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/09/2019

Dialler Review

Pros

Primo dailler are best in class , Very humble .helpful , quick, effective.. Wish you all the success...

Cons

As far as their services are concern nothing which i can think off.

Daryl
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/09/2019

Best Dialler System

Pros

Easy to use and the support team is really reliable and offers support immediately

Cons

have not had any issues yet with Primo, the support team are always ready to assist

Fawzie
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/09/2022

Must have

Pros

It is an automatic calls and can get reports and analysist

Cons

It cant remove the calls already received in the same date

Amanda
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/11/2017

Excellent. The guys are awesome!

Pros

Easy to use and very efficient. The customer service was also very good and reliable. I loved that I didn't need to have extensive technical skills to operate it.

Amane Pierre
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/09/2020

A Diamond in the rough

The customer relations Manager [SENSITIVE CONTENT HIDDEN] as well the development team has been there steep by step and gone above and beyond with assisting in our needs to customize. I would say to all those looking for a call center product to get on board with PrimoDialler .

Pros

The call quality and connect rate drastically improved from our current vendor. The customer support and development team have provided non-stop top quality for our customization needs. The pricing for products has provided 75% savings compared to our current vendor. Easy to use and our agents love this new and emerging product in the world of telecommunications.

Cons

There is nothing I can say that i didn't like.

Shane
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/09/2020

Excellent Service - Friendly Staff

Pros

Setup was a breeze, after the initial discussions, we were able to have our system configured and running in no time. Customer Service was Excellent, the staff were quick to address any concerns and answer all questions and render support. No downtime has been experience yet! Love it!

Cons

No cons at this moment. I really cannot think of anything to say.

Scott
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/02/2020

Best of the best

Primo is half the cost I was spending with other company’s and the customer service is unmatched

Pros

The customer service aspect is unmatched , these guys are able to assist me anytime I have an issue

Cons

Haven’t found anything yet however a more robust crm would be useful

Alternatives Considered

RingCentral MVP

Reasons for Switching to Primo Dialler

I seen the platform before I tried
Waqas
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 02/10/2020

One Of Best Dialer

Amazing Experience . Enjoyed being on this dialler. Would recommend any one to switch it over if you are looking a complete dialer solution with reasonable prices

Pros

Very Easy to use and Very helping customer support staff

Cons

Reporting feature could have been betterr

AKANMU
  • Industry: Outsourcing/Offshoring
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/07/2020

The team and the dialler is exceptionally Innovative and efficient

It is cost effective and help us as acompany to get more calls tractions.

Pros

It is very easy to understand everything about the interface even as a first time user and the response of the Primoteam regarding any help you might need are out of this world.
Finally, you can get your own customized the way you really want it with few additional payments to no charges.

Cons

Nothing.Everything about the dialler are magnificiently effective.

Wasim
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2019

Protects life

My sales have gone up the connect rate isn’t a lot better

Pros

Simple and easy to work with the best dialler I have used and my sales have gone up the team try their best to make sure everything goes well the support team are brilliant thanks again guys

Cons

Waiting 24 hrs for number to change on the system but not a lot you can do

Mohammad
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/10/2020

Great Product!

Pros

This is a great producy, very easy to implement and use.

Cons

To be 100% honest I cannot fault this product at all.

sandra
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 28/10/2020

good attention

good customer service attention, nice and clear wallboard and functionality, if issues where fix and never happen again will be great

Pros

customer service pay attention to resolve any issues ocurred

Cons

some issues happen more than once, although they are solved every time gets to happen again

Shilleah
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/02/2019

Excellent Dialer System!

The Primo Dialler team is excellent. We had so many connectivity issues with our previous dialer, and with Primo Dialler, the issues are now non-existent. We have an all-inclusive plan, with unlimited minutes, and any support ticket is resolved and closed within a matter of hours. Primo Dialler is definitely on the top of their game. 10/10 - will stay with them as long as we have a need for a dialer!

Pros

The ease of use, the fabulous support team available to me 24/7, and the PRICE!

Cons

Still a lot of features that I do not know how to use. Love love love all the options though. :)

bablu
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/10/2020

it's good, very easy to use. i recomend it

I have good experience.

Pros

it's good predictive dialler , previous dialler have I face that dialler answering machine issues and high minutes consume but in this dialler no answering machine issues and minutes consume. dialler and voip both are good ,

Cons

it's user friendly . anyone mange this software easily.

Liezel
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/08/2016

A FRIENDLY DIALER

I've been using many types and kinds of software, and PrimoDialler is new to me, at first I'm quite awkward because I dont know how to use, but in just an hour I can utilized it, just the basic of course. And the information especially in reporting, I can easily access it.

Pros

I like everything on this software. Especially uploading the leads and editing the leads content, it's so friendly.

Cons

i cant say anything, i like it. Really!!

Inzamam
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 03/10/2018

"Very impressed"

My overall experience has been a 10 out of 10. Superb!

Pros

The manual dial speed and hopper is very good and works really well overall. The way the contact details are displayed for everyone to view is very convenient for us.

Cons

No cons. Everything is brilliant and works great! 10/10!

Jay
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2016

Great Solution & Top-Notch Service

I have nothing but rave reviews for the Primo team. The platform is simple & easy to use for operators with all the power you'd expect for admins.

Their support is spot-on with timely response both via email and live chat.

Take the time to check out their solution before you make a final decision on contact center software.

Pros

Clean UI

Cons

None.

Kumar
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 05/06/2017

Excellent Services!!! they are one of the best voip providers in UK.

Pros

User friendly Portal, connectivity is without any error in line and overall they charge much low for VOIP services.

Cons

There is nothing to write bad about them but yes portal can be bit more user friendly .

K
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
5
Customer Support
5

5
Reviewed on 18/02/2016

Dialler Software System & Phone System

I have been very happy with the service received from the Primo Dialler Team, they not only have managed to save us money, but also they system has enabled my recruitment consultants to work more effective, and increase the level of sales.
Due to the high volume of incoming calls we had issues with calls being dropped and missed with the new system in place this has now improved our system. I would recommend this organisation to other businesses and friends as the overall service has been beneficial for our Recruitment Business. Thank You

108 reviews