User Reviews Overview
About Primo Dialler
Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection,...
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- Used Daily for 2+ years
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Review Source
I am very much satisfied with the service and find their support team ridiculously great!
Increased contact rate, efficiency, productivity and fast return of investment
Pros
The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
A tech novice's dream
Pros
The simplicity to get started was most impressive. I was up and running within the first day.
Cons
I was unable to customise the wallboard (or haven't figured out how yet).
I think it would be useful to be able to see how many leads are left in the dialler (and hopper) without having to navigate to the campaign tab each time especially If someone is just monitoring the wallboard and does not have access to the admin functions to reload etc.
Alternatives Considered
Genesys Cloud CXReasons for Switching to Primo Dialler
The initial contact with [SENSITIVE CONTENT HIDDEN]. Had he not made personal contact with me to discuss my situation I likely would have gone with ConnexOne.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Support Staff Unhelpful and Too Time Consuming
Pros
The Pros of this software wasn't experienced.
Cons
Upon setting up and account - I couldn't login after being able to login successfully no longer than a week ago.
So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong.
Several emails back and forth to find my account because "I did not exist"
Which to my surprise was crazy, because I was using the software not only a few days ago..
Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin"
So I received an email address to contact.
I emailed and got a reply that this rep was going to be 'out of office for another two weeks'
So I emailed to original rep and stating the above
Then was told to 'call this number on whatsapp'
It was right here I decided to give up.
Primo Dialler your support chain is broken, fix it for the sake of future users.
I'll be going elsewhere
Top Primo Dialler Alternatives
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Very easy to use and very cost efficient. A new industry leader
Very positive. 24 hour support always available and there to help and assist whenever I need.
Pros
Its very easy to use and is really cost efficient compared to other systems out there
Cons
There were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms
Alternatives Considered
Connex For QuickBooksReasons for Switching to Primo Dialler
Because it was less expensive and after my trial I can see that it delivers the exact same as the alternative products.- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Primo Dialler
My experience so far has been excellent. As mentioned above any time I have had an issue or a feature missing that i needed, they have picked up my call quickly and either got it resolved while I was on that call or they have called me back within 10 minutes with a resolution to whatever I have asked.
This is my first business and first time looking for a dialler system, so everything was confusing to me at first and the amount of choice was overwhelming. Primo gave me a very simple breakdown of costs and different options for me to choose from that suited my needs and just made the process very easy.
We are a small company but have been given an A class service that has exceeded my expectations. I am delighted with my choice and I don't feel I will ever need to look elsewhere in the future.
Thank you Primo and staff.
Pros
It has everything that I need and is easy to learn. My advisors were able to pick up how to use the system for everything they need within 1 hour. The detailed guides provided for other features are excellent as well and have been very useful for me learning and remembering how to use other features on the admin side.
The wallboards are clear for me to see what is going on.
I can listen into calls live very easily and finding past calls in very easy too.
Cons
Some features that I needed were not setup at the start, this may have been due to some of my instructions or lack of, when i was discussing my company's needs on the initial setup call.
All issues i had were resolved within 10 minutes of me calling the incredibly helpful and friendly Customer Support team.

- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Excellent Dialler
Pros
Great dialler system works how i want it too, works very really have a problem if i do have a problem the support team at Primo Dialler are next level fix any of my problem within a few mins.
Cons
No cons at all the company is great and good price compared to other dialler systems i looked at.

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Primo is superior to any other dialing software I have used
Since using Primo, my overall company productivity has increased.
Pros
Tech support is brilliant and always available. Easy to use, and great value.
Cons
I can't really think of anything that I don't like about Primo. It is superior to any other dialing software I have used.

- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Dialler Review
Pros
Primo dailler are best in class , Very humble .helpful , quick, effective.. Wish you all the success...
Cons
As far as their services are concern nothing which i can think off.

- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Best Dialler System
Pros
Easy to use and the support team is really reliable and offers support immediately
Cons
have not had any issues yet with Primo, the support team are always ready to assist

- Used Daily for 6-12 months
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Review Source
Excellent. The guys are awesome!
Pros
Easy to use and very efficient. The customer service was also very good and reliable. I loved that I didn't need to have extensive technical skills to operate it.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Tremendous support
Great I must say I have never seen such quick and effective support response in my VoIP industry group.
Pros
We just purchased DIDs atm but the support is top on the line
Cons
Using our proprietary designed setup atm.
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Honest and upfront pricing with a great updated vicidial interface!
From my inquiry on a Sunday afternoon, to our free trial with great support, to our implementation to go live, these guys have been on top of our inquiries, more than willing to help. Our account manager checks in often to see how we are and I believe he sincerely cares. I've already referred them to two other companies, and will continue to do so. Their pricing is great and upfront. No tricks, just treats :)
Pros
The simplicity of the interface and pricing is more than fair for the quality.
Cons
-Some integrations are a little time consuming, but it's to be expected.
-Support has to order your DID's and ACCID's, which takes 24 hours to be applied to your account. (Overall, that's not a huge issue if you plan ahead.)
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Perfect
Excellent Dialer Solutions
Excellent 24/7 Skype/Web Support
Redundant Voice over IP Services
Market Competitive Rates
Flexible Solutions to meet YOUR Needs
Pros
It is a cost-effective, stable, efficient and well-supported product I have come across so far, It saves you time and money and all extra effort to manage an in-house solution and you can focus on your Sales.
Cons
Nothing so far all seems fine and have not encountered any issues.
- Industry: Outsourcing/Offshoring
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
The team and the dialler is exceptionally Innovative and efficient
It is cost effective and help us as acompany to get more calls tractions.
Pros
It is very easy to understand everything about the interface even as a first time user and the response of the Primoteam regarding any help you might need are out of this world.
Finally, you can get your own customized the way you really want it with few additional payments to no charges.
Cons
Nothing.Everything about the dialler are magnificiently effective.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Efficient, affordable and reliable system
I was previously using another dialer system and had many issues with reporting and viewing so I planned on change, other dialer systems had too long time frames to set up after my VOIP went down and this was going to cause a drop in production.
I got on a call with the support team from primo and I was shocked with the Response, they had me set up in 11 Hours! With a new VOIP provider and new CLI! EXCELLENT SERVICE!!! Would recommend primo to everyone.
Pros
Navigation is very simple, self explanatory.
Quick and easy to adapt to.
Reporting is phenomenal, full detail and excellent breakdown.
Real-time dashboard feature keeps you updated all the time.
Remote support is so quick and helpful.
Set up was amazingly quick.
Cons
No cons, recommend primo to everyone, no hassle and quick setup
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Brilliant software for all your call center needs
Absolutely brilliant to be fair from start to finish, the support team are there when you need them and who ever you get through to is as helpful as the last person you spoke to. The system is very good as well and does what its suppose to. Big shout out to AJ has been very patient and very helpful when i needed him.
Keep up the good work team Primo!!!
Pros
Very easy to use, My first time using a software like this on the admin side and I only had to call support on some very technical issues eg new head set on my home computer, I called support and got through to AJ and he made sure I was set up and stayed on phone to help with other niggly bits.
Cons
Theres no sms facility ?? Can we get this ??
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Awesome Dialer
overall its very good dialer
Pros
Software and recording feature are very good
Cons
its slightly difficult to setup softphone on desktop
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great product and service
Excellent !
Pros
The product itself is perfect, but the support service is impressive which definitely makes it the best solution.
Cons
There isn't any negative issues with the solution as they make it work and fit the requirements.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Excellent Dialer System!
The Primo Dialler team is excellent. We had so many connectivity issues with our previous dialer, and with Primo Dialler, the issues are now non-existent. We have an all-inclusive plan, with unlimited minutes, and any support ticket is resolved and closed within a matter of hours. Primo Dialler is definitely on the top of their game. 10/10 - will stay with them as long as we have a need for a dialer!
Pros
The ease of use, the fabulous support team available to me 24/7, and the PRICE!
Cons
Still a lot of features that I do not know how to use. Love love love all the options though. :)
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
it's good, very easy to use. i recomend it
I have good experience.
Pros
it's good predictive dialler , previous dialler have I face that dialler answering machine issues and high minutes consume but in this dialler no answering machine issues and minutes consume. dialler and voip both are good ,
Cons
it's user friendly . anyone mange this software easily.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great Support and Customer Service!!!
[SENSITIVE CONTENT HIDDEN] have been really helpful from a customer service perspective, especially with the prompt delivery of the service.
[SENSITIVE CONTENT HIDDEN] swiftly set up the service along with our custom requests in an attentive manner!
Highly recommended.
Pros
Simple and easy to set up, serves its purpose.
Cons
No faults spotted, working like a charm.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
"Very impressed"
My overall experience has been a 10 out of 10. Superb!
Pros
The manual dial speed and hopper is very good and works really well overall. The way the contact details are displayed for everyone to view is very convenient for us.
Cons
No cons. Everything is brilliant and works great! 10/10!
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great Solution & Top-Notch Service
I have nothing but rave reviews for the Primo team. The platform is simple & easy to use for operators with all the power you'd expect for admins.
Their support is spot-on with timely response both via email and live chat.
Take the time to check out their solution before you make a final decision on contact center software.
Pros
Clean UI
Cons
None.
- Used Daily for 1-5 months
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Review Source
Excellent Services!!! they are one of the best voip providers in UK.
Pros
User friendly Portal, connectivity is without any error in line and overall they charge much low for VOIP services.
Cons
There is nothing to write bad about them but yes portal can be bit more user friendly .
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Review Source
Dialler Software System & Phone System
I have been very happy with the service received from the Primo Dialler Team, they not only have managed to save us money, but also they system has enabled my recruitment consultants to work more effective, and increase the level of sales.
Due to the high volume of incoming calls we had issues with calls being dropped and missed with the new system in place this has now improved our system. I would recommend this organisation to other businesses and friends as the overall service has been beneficial for our Recruitment Business. Thank You