User Reviews Overview
About Primo Dialler
Primo Dialler is a cloud-based call center solution that offers a predictive dialer, integrated voice response (IVR) and reporting functionalities. The solution caters to industry segments such as insurance, debt collection,...
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- Used Daily for 2+ years
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Review Source
I am very much satisfied with the service and find their support team ridiculously great!
Increased contact rate, efficiency, productivity and fast return of investment
Pros
The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
A tech novice's dream
Pros
The simplicity to get started was most impressive. I was up and running within the first day.
Cons
I was unable to customise the wallboard (or haven't figured out how yet).
I think it would be useful to be able to see how many leads are left in the dialler (and hopper) without having to navigate to the campaign tab each time especially If someone is just monitoring the wallboard and does not have access to the admin functions to reload etc.
Alternatives Considered
Genesys Cloud CXReasons for Switching to Primo Dialler
The initial contact with [SENSITIVE CONTENT HIDDEN]. Had he not made personal contact with me to discuss my situation I likely would have gone with ConnexOne.- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Support Staff Unhelpful and Too Time Consuming
Pros
The Pros of this software wasn't experienced.
Cons
Upon setting up and account - I couldn't login after being able to login successfully no longer than a week ago.
So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong.
Several emails back and forth to find my account because "I did not exist"
Which to my surprise was crazy, because I was using the software not only a few days ago..
Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin"
So I received an email address to contact.
I emailed and got a reply that this rep was going to be 'out of office for another two weeks'
So I emailed to original rep and stating the above
Then was told to 'call this number on whatsapp'
It was right here I decided to give up.
Primo Dialler your support chain is broken, fix it for the sake of future users.
I'll be going elsewhere
Top Primo Dialler Alternatives
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Very easy to use and very cost efficient. A new industry leader
Very positive. 24 hour support always available and there to help and assist whenever I need.
Pros
Its very easy to use and is really cost efficient compared to other systems out there
Cons
There were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms
Alternatives Considered
ConnexReasons for Switching to Primo Dialler
Because it was less expensive and after my trial I can see that it delivers the exact same as the alternative products.- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great company
Great
Pros
Our set up was easy and smooth. Not a single issue. Expected teething issue but had none. Support service is sublime.
Cons
I liked everything. There was nothing I disliked
Alternatives Considered
6Connex Software
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Excellent Dialler
Pros
Great dialler system works how i want it too, works very really have a problem if i do have a problem the support team at Primo Dialler are next level fix any of my problem within a few mins.
Cons
No cons at all the company is great and good price compared to other dialler systems i looked at.

- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Dialler Review
Pros
Primo dailler are best in class , Very humble .helpful , quick, effective.. Wish you all the success...
Cons
As far as their services are concern nothing which i can think off.

- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Best Dialler System
Pros
Easy to use and the support team is really reliable and offers support immediately
Cons
have not had any issues yet with Primo, the support team are always ready to assist
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Must have
Pros
It is an automatic calls and can get reports and analysist
Cons
It cant remove the calls already received in the same date

- Used Daily for 6-12 months
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Review Source
Excellent. The guys are awesome!
Pros
Easy to use and very efficient. The customer service was also very good and reliable. I loved that I didn't need to have extensive technical skills to operate it.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
A Diamond in the rough
The customer relations Manager [SENSITIVE CONTENT HIDDEN] as well the development team has been there steep by step and gone above and beyond with assisting in our needs to customize. I would say to all those looking for a call center product to get on board with PrimoDialler .
Pros
The call quality and connect rate drastically improved from our current vendor. The customer support and development team have provided non-stop top quality for our customization needs. The pricing for products has provided 75% savings compared to our current vendor. Easy to use and our agents love this new and emerging product in the world of telecommunications.
Cons
There is nothing I can say that i didn't like.
- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Excellent Service - Friendly Staff
Pros
Setup was a breeze, after the initial discussions, we were able to have our system configured and running in no time. Customer Service was Excellent, the staff were quick to address any concerns and answer all questions and render support. No downtime has been experience yet! Love it!
Cons
No cons at this moment. I really cannot think of anything to say.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Best of the best
Primo is half the cost I was spending with other company’s and the customer service is unmatched
Pros
The customer service aspect is unmatched , these guys are able to assist me anytime I have an issue
Cons
Haven’t found anything yet however a more robust crm would be useful
Alternatives Considered
RingCentral MVPReasons for Switching to Primo Dialler
I seen the platform before I tried- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
One Of Best Dialer
Amazing Experience . Enjoyed being on this dialler. Would recommend any one to switch it over if you are looking a complete dialer solution with reasonable prices
Pros
Very Easy to use and Very helping customer support staff
Cons
Reporting feature could have been betterr
- Industry: Outsourcing/Offshoring
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
The team and the dialler is exceptionally Innovative and efficient
It is cost effective and help us as acompany to get more calls tractions.
Pros
It is very easy to understand everything about the interface even as a first time user and the response of the Primoteam regarding any help you might need are out of this world.
Finally, you can get your own customized the way you really want it with few additional payments to no charges.
Cons
Nothing.Everything about the dialler are magnificiently effective.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Protects life
My sales have gone up the connect rate isn’t a lot better
Pros
Simple and easy to work with the best dialler I have used and my sales have gone up the team try their best to make sure everything goes well the support team are brilliant thanks again guys
Cons
Waiting 24 hrs for number to change on the system but not a lot you can do
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great Product!
Pros
This is a great producy, very easy to implement and use.
Cons
To be 100% honest I cannot fault this product at all.
- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
good attention
good customer service attention, nice and clear wallboard and functionality, if issues where fix and never happen again will be great
Pros
customer service pay attention to resolve any issues ocurred
Cons
some issues happen more than once, although they are solved every time gets to happen again
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Excellent Dialer System!
The Primo Dialler team is excellent. We had so many connectivity issues with our previous dialer, and with Primo Dialler, the issues are now non-existent. We have an all-inclusive plan, with unlimited minutes, and any support ticket is resolved and closed within a matter of hours. Primo Dialler is definitely on the top of their game. 10/10 - will stay with them as long as we have a need for a dialer!
Pros
The ease of use, the fabulous support team available to me 24/7, and the PRICE!
Cons
Still a lot of features that I do not know how to use. Love love love all the options though. :)
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
it's good, very easy to use. i recomend it
I have good experience.
Pros
it's good predictive dialler , previous dialler have I face that dialler answering machine issues and high minutes consume but in this dialler no answering machine issues and minutes consume. dialler and voip both are good ,
Cons
it's user friendly . anyone mange this software easily.
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
A FRIENDLY DIALER
I've been using many types and kinds of software, and PrimoDialler is new to me, at first I'm quite awkward because I dont know how to use, but in just an hour I can utilized it, just the basic of course. And the information especially in reporting, I can easily access it.
Pros
I like everything on this software. Especially uploading the leads and editing the leads content, it's so friendly.
Cons
i cant say anything, i like it. Really!!
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
"Very impressed"
My overall experience has been a 10 out of 10. Superb!
Pros
The manual dial speed and hopper is very good and works really well overall. The way the contact details are displayed for everyone to view is very convenient for us.
Cons
No cons. Everything is brilliant and works great! 10/10!
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great Solution & Top-Notch Service
I have nothing but rave reviews for the Primo team. The platform is simple & easy to use for operators with all the power you'd expect for admins.
Their support is spot-on with timely response both via email and live chat.
Take the time to check out their solution before you make a final decision on contact center software.
Pros
Clean UI
Cons
None.
- Used Daily for 1-5 months
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Review Source
Excellent Services!!! they are one of the best voip providers in UK.
Pros
User friendly Portal, connectivity is without any error in line and overall they charge much low for VOIP services.
Cons
There is nothing to write bad about them but yes portal can be bit more user friendly .
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Review Source
Dialler Software System & Phone System
I have been very happy with the service received from the Primo Dialler Team, they not only have managed to save us money, but also they system has enabled my recruitment consultants to work more effective, and increase the level of sales.
Due to the high volume of incoming calls we had issues with calls being dropped and missed with the new system in place this has now improved our system. I would recommend this organisation to other businesses and friends as the overall service has been beneficial for our Recruitment Business. Thank You