User Reviews Overview
About Acumatica Cloud ERP
Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Through leading-edge technology, best-in-class business functionality, and customer-friendly...
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- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
A good Cloud ERP solution
Pros
When we think about ERP, as a cloud ERP solution, this one is great. Because of being cloud based, it's very powerful to integrate and it also gives the flexibility to work on the go, even with a mobile device and internet.
Cons
Cloud based comes with both, dependency on server makes it difficult when server is having an issue. Also because of that, costing increases.
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Acumatica Cloud ERP
In search of a cheaper solution with modern features.Switched From
Tableau- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
2022 Review
Pros
This product allows us to keep track of information that we need at a relatively inexpensive price
Cons
The time and expense module is not a smooth system to use. The setup of our employees and contractors is difficult and we have to use a different numbering system when it moves over to AP. The approval set up is clunky. The approval of invoices is good and is fairly intuitive for our employees.
Reasons for Choosing Acumatica Cloud ERP
Open Systems was a DOS based system that was very difficult to set up. The reporting was clunky and since I had used DOS, I was able to set the reports up but I could not pass it along to any other employee.Switched From
Open SystemsReasons for Switching to Acumatica Cloud ERP
Price.- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Most expensive cheap ERP
Pay a little more get way better results..we spent a fortune on customizations for basic features of other programs.
Pros
After we spent almost same money as we paid for this program, we realize we could have purchased something better.
Money we spent for customizations for things we assumed should be standard is crazy high and still not functioning..we have 50+ users and inventory is a mess, purchasing is a mess,..
Cons
What you purchase out of box is not a functioning basic program..dont fall into price on the box..at the end you will spend same money as other expensive programs and result will be better and you will be less irritated.
Alternatives Considered
SAP ConcurReasons for Switching to Acumatica Cloud ERP
not paying per user was the only reason..Response from Acumatica
updated 4/26/22-Thanks for continuing to work with Acumatica and your Partner team to make the most of your Acumatica solution investment. We continue to make improvements that customers ask for to enhance the user experience and provide best-in-class functionality. We appreciate your feedback and are thankful to have you as a valued Acumatica customer. - Kim @Acumatica.
***
Thank you so much for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - [email protected]
Top Acumatica Cloud ERP Alternatives
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Good software for the price
Good software. Like most ERPs, it's very basic out of the box and you will definitely go through a painful implementation process, needing to rely on a team of good developers (it's critical to have one for this software as it's not easily customizable as Salesforce, for example). Accounting is not basic, so you will have most functions that Quick Books have(it's just more rigid and it's harder to correct things because it's an ERP and all transactions are intertwined with Operations and Sales portions of the software).
Pros
Accounting is pretty developed, it's a full ERP, and as long as you "feed" the right information from your CRM/ Field units, everything works great together. You can sort and filter most list views which is very helpful if you are trying to find discrepancies.Basic reporting is available. The system is pretty reliable and rarely goes down.
Cons
Data storage is very old school, you have to upload files one by one and click to open them one by one to see what's there. No preview is available. Each file opens in a different window/tab, so it's pretty hard to look through a bunch of photos from field techs, for example. This software can be glitchy when it comes to upgrades and updates. The more you customize, the harder it gets. Hard to customize reports and forms on your own (if you aren't a developer).Lots of extra fields everywhere and removing/hiding them is very tedious
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Acumatica Review
Overall excellent, highly recommended.
Pros
Essentially unlimited number of open concurrent sessions, works equally well around the world
Cons
Issues that require the Acumatica Dev team's assistance can be slow to resolve
Reasons for Choosing Acumatica Cloud ERP
Needed a scalable web based ERP tool to support growth in the business.Switched From
QuickBooks Desktop ProReasons for Switching to Acumatica Cloud ERP
Better fit, value, and ease of use.- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
The right ERP for growth
Excellent - Great customer support services from Acumatica staff,
Tech Future Proof
Pros
Scalability - you can start small and grow your business with Acumatica which provides a quicker ROI,
Cons
Cost - especially when comparing with entry level products;
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Acumatica review
Pros
Automation and integration amongst various modules
Cons
the payroll module when I tried to get on with it it seem to be complicated
Alternatives Considered
Dynamics 365Reasons for Switching to Acumatica Cloud ERP
Future proof- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Acumatica Review - From the perspective of a consultant who used to work in supply chain
Pros
Acumatica has unmatched customizability to fit any and all organizations' workflows. From my experience, end users pick up on how to get the most out of Acumatica customizations fairly quickly.
Cons
Though Acumatica has great courses that helps people get through the learning curve as soon as possible, I do wish that there were more videos for visual learners. Some courses only has learning guides and not videos.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
This application is great for people with or without an accounting background.
Pros
We're in the transportation industry and have employees located across the country. Acumatica is a cloud-based business management tool that we can use anywhere and anytime. It's helped us connect all parts of our business, from picking up cargo to delivering it, and allows our staff to enter data in real time for analysis. This way, we can track the performance of each sales team member based on our predefined parameters.
Cons
I have no complaints about the application and I highly recommend it as it's important to us.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Flexible and Growth Oriented
We've been extremely pleased with the system after our first full year. Having a government auditor (DCAA) review the system and gain approval was nerve wracking, but they were very impressed with the system. The flexibility for a growing organization that struggles with blockages has really allowed us to focus on our growth initiatives instead of worrying about our system.
Pros
The flexibility the system provides allows our team to work in different aspects of the business while addressing our individual needs and having data connected. Being able to search is a very big pro for us. While we have some customizations for our DCAA compliance, the majority of the system is native and comes down to configuration, which was a requirement for our ERP selection.
Cons
Some of the controls can be improved as once something has been submitted/approved, it can be hard to fix upon reviews (ex. Journal Transactions can't be adjusted once released, so you have to reverse the entire entry and start again). There are a lot of tables that are named similarly, so building inquiries or trying to find the correct table and field can be challenging.
Reasons for Choosing Acumatica Cloud ERP
It was time for a true ERP that could be used as a backbone for growth in the organization.Switched From
QuickBooks Desktop ProReasons for Switching to Acumatica Cloud ERP
The pricing structure, flexibility, ease of user interface, integration capabilities, and overall robustness of core functionality.- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A Modern ERP Software to Facilitate Running Business YOUR Way
As a developer, the learning curve was a little tough. As an end user, the free training material made it pretty easy to get up to speed on each functional area. Once we found a configuration that worked for us and got some experience and connections in the community, we have been able to create new screens and features that we could only dream of on our legacy system.
Pros
What can't be configured can be customized to add new functionality or just adjust core functionality. This allows us to mold the ERP software around our business in contrast to so many other software solutions.
Cons
I really want a slice of inventory by valuation type. We use a suffix on our locations to get to where we need to be, but I'd like to be able to specify a single location for new, repair, broken, and any other classification we may want to make for a part and identify that the specific inventory is new, repair, broken, etc. From that, I should be able to pull a simple dashboard of how much inventory I have on hand that is new, repair, broken, etc. without having to use separate warehouses or locations.
Response from Acumatica
Thanks for the thoughtful review of Acumatica. It sounds like you are a perfect candidate for Acumatica Amplifiers - or as we like to say, "Acumatica Amps"our Customer Heroes program. Learn more at:
https://acumati.ca/2Teo1I2
- Industry: Construction
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Review Source
Great Cloud ERP System with an open source
Pros
Access data anytime from any device anywhere around the world via an internet connection with a consistent real-time visibility. All users can access and input data into a centralized data store which puts consistent updated information at everyone’s fingertips instantly.
the flexibility: Easily scale resources up or down as needed without making a major investment decision. Cloud ERP software will remain current with automatic updates as part of your Cloud ERP service contract making it easier to take advantage of new capabilities.
More Responsive Service and Support: Cloud vendors provide more detailed information to Cloud ERP users at every service level and are more motivated to provide the best customer support.
Faster Time-to-Solution Value: When using public cloud models, businesses don’t have to buy and deploy infrastructure which allows them to be up and running with their Cloud ERP system much more quickly.
Minimized Financial Risks: Reduce upfront capital spending on technology infrastructure and the option of subscription software licensing thus further minimizing financial output and risk.
Economies of Skill: Vendors deploy, manage and run Cloud ERP solutions so businesses don’t have to, therefore allowing them to focus more on employee success, optimal business growth and bottom line profit initiatives.
Easy adoption and the user frendly, the seamless integration between the erp and microsoft office 365 and the workflows.
easy to customize without needed to have deep technical knolwledge to do the customization, the cost effectiveness of the ERP allowing us to increase the profitability, in addition the fact that maintennance of the database is easier, and the inclusion of CRM with the ERP accessing a unique database. Integration with PowerBi, and Financial reporting.
The software price is not based on the number of users. and the posibility to grow with the software. easy consolidation between companies with differents multi-currencies and multi-languages. Worldwide access.
Cons
there is just not much i can say about dislike, due to any issues that i have with the system, the system was able to complete all the process without customization.
- Industry: Consumer Electronics
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Herman's Review
I love the software, so much possibilities that we still have to make use of and I am looking forward to improve our originations automation and efficiencies across all departments.
Pros
The fact that this is all in the cloud makes it easy to use anywhere. You can use current processes and build on it and Acumatica also gives you background of what should be done easier, faster and automated.
Cons
One thing I am looking would like to into personally as I saw this with other users in our origination as well as a frustration. The start date to enquiries always defaults to start on the current month you are using the enquiry for. As mention I saw the issue and have it myself and will still have to look into fixing this but I am sure there is a way to fix this and believe it is not fixed and could be changed.
Response from Acumatica
Hi Herman- Hello. We are interested in learning more about how you're using Acumatica Cloud ERP. Is it OK if someone from product/customer success is in touch on your issue? - Kim
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
The best platforms that enable you to adapt your resources to suit the needs of your project
Acumatica allowed us to save a lot of time and a lot of procedures and protocols, through which we were able to have a strong database linked to the cloud, which enables us to perform our jobs with accuracy and high quality, and the reports it provides us with are reliable results, and enable you to own the truth about the actual situation of the project.
Pros
Acumatica makes coordinating daily tasks and project resource planning so easy that we can control them to ensure they are completed to the required standards. It is easy to use for all team members at all levels, it can be adapted to meet all needs as well, and enables them to collaborate with each other to complete jobs quickly and accurately. I like that it integrates with most of the applications we use, which gives us enough flexibility when importing and exporting data to and from it. I love the capabilities that it provides, which gives you the best reports, especially those related to financial data or progress rates, which are comprehensive and have an attractive appearance, in addition to that they are easy to understand, and the sorting and filtering tools provided by Acumatica, enable you to filter and find the information you need easily.
Cons
There is nothing to hate about Acumatica, it just takes some training and then you will find that completing your missions with it will be very easy.
Response from Acumatica
This sounds like a tremendous story Ahmad! I'd love to learn more. Check out our customer heroes program as you sound like a perfect candidate. https://acumati.ca/2Teo1I2
- Industry: Market Research
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Acumatica Review - (includes Project Accounting module)
Being able to analyze all project costs (including labor) has been a huge eye opener for management.
Pros
Project accounting module - labor & costs can be applied to each project and compared to initial budget to see what went right and what went wrong
Cons
Dashboarding functionality - I am not a programmer - I don't understand the generic queries required to program the dashboards and have to pay our consultants to create them etc. I don't have the problem with spending the time doing it but my mind does not work that way. Very inefficient when I need to play around to get what I want then explain to some one else how I want it.
Reasons for Choosing Acumatica Cloud ERP
MAS 500 was becoming obsolete and limiting.Reasons for Switching to Acumatica Cloud ERP
Acumatica Cloud did everything we needed it to do. It was much more user friendly and more cost effective.Response from Acumatica
Hello - A big thank you for sharing your feedback on Acumatica with a review on Capterra! The feedback is very valuable as we work to enhance the solution. Thanks!-Kim
- Industry: Import & Export
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A sophisticated system to grow by.
Overall Acumatica has provided BMT with a state of the art ERP/information system which has allowed us to execute flawlessly all information by division, measure our activity, forecast profitability, and maintain all necessary information to run our business. It was Nexvue's support and expertise that made Acumatica the system we have today, and we could not have done it with out them.
Pros
In certain aspects the software allowed for enormous flexibility. Item classes and Financial Sub-\Accounts.
Open Architecture for creating modifications. We created a fairly large number of modifications, written and implemented by Nexvue, that turned Acumatica from a really good system to an exceptional one.
Cons
Out of the box, importing, Transportation and Logistics were weak. We created a Voyage Maintenance
module. Freight in and Freight out System enhancements.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Quality Software
Very Happy. They are responsive and pretty easy to work with
Pros
The ability to find the information we need when we need it
Cons
The only things I would like to see changed / added are reports. I do not like the way that the reports need to be built. I know that Acumatica is adding reports and I am happy to wait until they are done.
Response from Acumatica
Thanks, Bruce, for leaving your review on Capterra. We really appreciate you taking the time to share feedback! You are correct, the team is always working to add more out of the box reporting and role dashboards so stay tuned there! Happy to be working with you as a great Retail customer! - Kim, Acumatica
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
An integrated tool to put all tasks and resources under constant monitoring
Because we now have a strong database linked to the cloud, we can carry out our tasks with precision and quality. Our reports are reliable, especially regarding the organization's financial operations and projects, and thus we know the true status of the project, saving us time and allowing us more flexibility.
Pros
Acumatica is a great ERP and project management solution that allows us to track orders and information in the field, as well as add partners and suppliers and provide them with access to specific tools to track their orders and update their data and completion percentages of their activities. Acumatica enhances team collaboration, so one colleague enters data while another colleague gets access to project details that help them complete their task. I love how Acumatica allows us to export data for use in another system and also for audits. Acumatica has enabled us to improve field interaction, simplify operations, and make quick decisions without lengthy meetings. Acumatica enables progress tracking and bottlenecks along the project lifecycle, as well as cross-departmental collaboration to discuss, answer general inquiries, collect data, and automate processes, allowing employees to focus on problem-solving and follow-up tasks more efficiently.
Cons
Acumatica is simple to use and takes little training for the employees to become comfortable with the tools. I also saw data import and export issues.
Response from Acumatica
Thanks for such an incredible review Waleed! We'd love to have you consider joining our Customer Heroes program. Check it out: https://acumati.ca/2Teo1I2
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great ERP but missing a webstore B2B component
Excellent
Pros
Ease of use. Ability to create own inquiries and pivot tables
Cons
The existing integration with BigCommerce does not work! For B2B it requires a 3rd party add-on (Bundle B2B), the sychronisation is flakey and the integration lacks basic functionality such as customer price lists.
Alternatives Considered
Dynamics 365Reasons for Choosing Acumatica Cloud ERP
Cost to upgrade.Reasons for Switching to Acumatica Cloud ERP
Overall for us a better solutionResponse from Acumatica
Thank you so much for sharing your honest feedback on Acumatica with the review on Gartner Digital Markets/Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. I will definitely pass on the feedback below as to the commerce integration. Let me know if it's alright to have someone from our product team get in touch with you to learn more about your experience. Thanks for considering, Kim [email protected]

- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Acumatica, the incredible ERP system
I enjoy being a part of the Acumatica community, and I find their ability to automate processes through business events, import scenarios, and workflows using low- or no-code to be particularly impressive.
Pros
When it comes to business software, Acumatica is without peer. The system is fantastic, and because it exists in the cloud, it can be accessed from any device at any time. It's easy to use, and you can tweak it to meet your specific requirements.
Cons
This module for fixed assets is insufficient. Converting a transaction to an asset is cumbersome and inconsistent with posting in the right time periods. As a customer, I hope the screens associated with my service contract get updated in the near future.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good ERP for Small Business
Acumatica has helped our company improve our operations and handle significant growth. We moved from basic Quickbooks functionality to full inventory and manufacturing control. The improved transaction controls have reduced the amount of errors done in normal business processes. We've also been able to engage employees at all levels into our system.
Pros
Ease of use, comprehensive list of features, Report writing and General Inquiry functionality,
Cons
The worst part of Acumatica is how it handles Email. System email accounts, while not a horrible idea, just don't work well. The worst part of that is how the outgoing emails use the system accounts. Outside contacts end up saving these email addresses instead of the "real" user email. Then when they email us using those email addresses the emails go nowhere. All emails should be sent using the user's real email address, and preferably their email client such as Outlook.
Third party VAR modules are harder to coordinate.
Upgrades are too frequent and expensive if you do not have your own development staff.
Customization requires development capabilities. Should be more user-level customization tools similar to Report Writer and GI screen.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
review
to be frank i am disappointed but we feel we are stuck with the product
instead of saving time and personnel we need more time to do the functions
Pros
functionality,
accessibility
option of users CRM -but we could not implement
Cons
product is not easy to use
spending extra times on unnecessary steps-printing document require multiple steps
search function not logical
report are not easy to generate
very rigid to make changes if needed
Response from Acumatica
Thank you so much, Gad, for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - [email protected]
- Used Daily for 2+ years
-
Review Source
Best of Breed Cloud ERP System
Ease of use, great dashboards, powerful technology, easy to integrate, and easy access to data.
Pros
Acumatica is a very scaleable solution. I love the fact that our business can grow and we can scale this product with our business. GAAP Accounting hasn't changed in ages, so what Acumatica brings to the table is new technology and robust functionality. I love the fact that all of our users can have access to the system with custom user roles. The network of connected applications continues to grow, making it easy to integrate with Amazon, Concur, and Docusign (among many others). Lastly, the unlimited user licensing is incredible. This allows our company to grow without paying a penalty for the growth.
Cons
There is very little about this product that I don't like. Acumatica only sells through a channel of partners. This is great if you find a competent, high-performing partner. If not, you may not take full advantage of everything this product has to offer. Make sure that you vet the partner you do business with just as much as the feature functionality.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Acumatica Cloud ERP - Review
Very positive. We outgrew Quickbooks Desktop and this was the perfect solution for us.
Pros
Cloud Based. Very powerful. Very configurable.
Cons
Not intuitive to create reports or inquiries.
Reasons for Choosing Acumatica Cloud ERP
We outgrew QuickbooksSwitched From
QuickBooks Desktop Enterprise- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Okay ERP system if you cannot use Oracle, Netsuite, SAP on Demand
I don't like the reliance on VARs to do all the implementation and support. Most VARs are small so they have at best 1-2 staff who really know the application. Seems better for Acumatica to have a central, core group of specialists at Acumatica who can handle technically challenging implemenations and support issues. My VAR struggles on an issue, ends up having to check w other VARs and resources which ends up costing me more time and money.
Pros
we are in cannabis industry, so only options we have at mid tier are Acumatica and Microsoft.
Cons
I'm thinking of moving over to Microsoft. They seem to put more resources into development, support and the ecosystem.
Response from Acumatica
Hi Mike - We appreciate the feedback on Acumatica. Would it be OK if someone from our product/customer success team gets in touch with you to go over the concerns? We really strive to provide the best support and product that we can so your input would really help to that effect. Thanks for considering, Kim Plank - [email protected]