User Reviews Overview
About My Clients Plus
My Clients Plus is a cloud-based medical platform. It is used by mental and behavioral health providers for medical practice management. My Clients Plus’ key features comprise therapy billing, client portal, to-do list, therapy...
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- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Top notch customer service
I love the customer service. Best I have EVER had...always helpful, always friendly. NEVER not been satisfied!!
Pros
Ease of learning the capabilities.
Cons
all the clicks back and forth through programs...seems like for each task, there should be a step by step process that you are moved through. I find I am clicking back and forth a lot.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
There are so many benefits to using this product and the customer support is outstanding!
Ease of filing claims and knowing they are being filed per industry standards. Ease of tracking information for each client as well as payments made by clients. The back up and support available by well informed representatives of MCP
Pros
The ease entering new client information through the process of entering sessions and filing electronically is a seamless process. I started using this system since 2007 and MCP is always on top of industry standards and continuously improving features with no price increase.
I refuse to pay a biller when I can electronically file primary and secondary claims for all the insurance companies all in one place. Isn't that amazing !!
You can easily see whether your claims have processed correctly so that you can correct any
errors you have made. I no longer file paper claims and the electronic filing process serves as
proof of a claim being submitted so I am assured that the insurance companies will acknowledge and pay. An added feature which I love is the ability to use charge card payments with each session by using the pay now option . I can't believe how much this system makes my life so much easier to track all aspects of my business....love it !
Cons
Like any system, it takes learning how to use it but I have found that when I needed help to learn the system, the staff was so helpful, answering questions within a very short time. The most cumbersome part of the process is entering eob's but even that has become faster. I do not feel a need to enter and use all the accounting aspects of the system and that works ok for me.
- Used Daily for 2+ years
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Review Source
Overall, a decent program.
Pros
There is a bit of a learning curve at first, but this software is relatively easy to use once it is set up.
Cons
After being a committed customer for some years they locked me when my credit card was denied due to fraud. I communicated this to them and told them I'd have a new card shortly, but that didn't stop them. I needed to access patient data but was blocked. I feel this is insensitive and even unethical.
Response from Therapy Brands
Rubin, we're sorry for the misunderstanding. When a payment is declined for any reason, the system automatically sends an email explaining what happened and then prompts the user for a new payment method when they next log in.
The first time you contacted us via email, we did not understand that you were asking us to move your billing date another week or so because that is when you expected to receive a new business card. By the time we figured it out, you had already entered a new payment method and were using your account.
Top My Clients Plus Alternatives
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Terrific Support, Very Good Deal
The support staff is wonderful. The support staff is amazing. Like with most complex software, there is a learning curve at the beginning. These people will continue to talk you through smaller problems and make training appointments with you for more complex issues that are a little hard to wrap around at first (such as secondary insurances).
Pros
This software is easy to use (once trained), saves a ton of time not having to enter insurance payment information manually, and it comes a a much more reasonable price than other therapist billing and electronic record software. I love being able to charge client's for their co-pays, co-insurances, and deductibles as soon as I get the electronic claims in. Because this happens very quickly, I save a lot of money not having to bill clients, not chasing after them two months or more after their session date, etc. I get indicators if something has gone wrong with the billing and I can easily fix it and re-submit.
Cons
I did run into one rare incident in which I was not able to bill Regence as the secondary insurance when Humana was the primary. I could run the secondary through Availity, but I looked into that and it seemed so cumbersome as to not be worth the small secondary payment.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
10 Year User
Great overall experience. Many time saving features without an overabundance of mouse clicks to get things done. Fair price for the product. The product is always expanding and improving. I have, and will continue to, recommend it to other therapists.
Pros
It's very easy to use, and fits into my work flow well. Doing billing and writing notes is not why I got into this field, but My Clients Plus makes those tasks about as hassle free as possible.
MC+ has always had outstanding and very responsive customer service. I only have to contact them a couple times per year, but they are always fast and thorough with their responses.
Cons
It would be nice to be able to customize the list of interventions and the section with the list of treatment foci rather than having to find a template with the closest fit. It would also be nice if the items not checked in the list of interventions would not show up on the final note.
Jituzu works well, but my clients have difficulty remembering the name, which seems to make them less likely to use the client portal, especially infrequent users.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
My Clients Plus for speech pathology
Pros
We have used MCP for ten years and have been very happy with the program. MCP is very user friendly and has fantastic customer support, always available for any and all questions. With updates and new features being added through the years, MCP provides exceptional quality of medical billing and patient account management. They also offer many add on programs (ie Jituzu) which interfaces to further streamline all aspects of medical practice.
Cons
Some forms or processes are not able to be edited after created, rather they need to be deleted and completely recreated. For example, if a session is billed incorrectly it cannot be edited. The session needs to be completely deleted and a new session created/billed. It can be tedious if numerous sessions are needing to be edited. MCP also does not have an app version which would be remarkably game changing if it did! Understandably it would be difficult to maintain HIPAA compliance in such a program, but would be a wonderful addition if it could be accomplished.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Easy to use, help available if/ when you need it.
I've been using it for 5 years. I find this software interface to be intuitive, efficient, and easy to use. At the same time that it's easy to use, it doesn't sacrifice on quality. I don't use all the features that are available, such as running analytics and the Jituzu calendar, which costs extra. But I am very satisfied with the way it keeps progress notes and does billing. The customer service is stellar. On the rare occasion that I have a question, I get a real person on the phone with almost no wait at all. Each representative has been helpful, knowledgeable, and friendly.
Pros
I think the 1) Ease of use and the 2) Friendliness / helpfulness of the Customer Service Rep's are my two favorite things about this software. I spend about 20 minutes a week doing my billing and its pleasant and easy process.
Cons
I did't love the design of the Jituzu calendar, but it's not a big deal because you don't have to choose that option if you don't want it. If there were a different way that it could automatically import to my calendar and send reminders to clients, that would be great. But it's not a deal breaker for me.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
I'm a happy user
I've used MCP for many years, and was first introduced to is when I moved from a practice with a (cumbersome) billing system into my own practice. I've also shared it with several others who have started their own practices. In addition, I've used it for demonstration purposes with masters level students enrolled in a business for therapists class.
The customer service folks are knowledgeable, as well as friendly and professional. I also appreciate how quickly they respond.
Pros
I like the combination of ease of use and richness of the site. It is very user-friendly and intuitive - even someone who hasn't had a lot of experience can get started pretty quickly.
Cons
I don't like that two users (even with different log in names) can't be on at the same time; the newly signing on person boots the other user off.
Response from Therapy Brands
Thank you for your review and feedback. We would love to work with you on the multiple user issue that you mention. Each user can and should have their own username and can log into an account at the same time. If you are experiencing an issue with this, we would love to get that resolved with you.
- Used Daily for 2+ years
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Review Source
Been using this service for almost 10 years. The program is great and customer service is...
Efficiency and additional records of my billing transactions.
Pros
I don't usually write reviews for most products, but their customer service is so helpful and friendly, every time I call, they should offer a clinic to other businesses, and especially to insurance companies, how to treat customers. I am a psychologist who sees between 8-10 patients per day, and it takes me less than a minute to submit my claims at the end of each day.
Cons
It's hard for me to get used to the newer format so I hope they still keep the old one as an option.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Simply the best!
Colleagues will ask me how much time I spend on billing and my answer is "close to zero". The only time involved was getting it set up originally, but now I enter my note after the session and it's on it's way to billing in no time. I'm also getting paid much faster than in the past. I simply cannot say enough good things about this program!
Pros
I had tried at least 3 other software programs prior to trying My Clients Plus, and this one is head and shoulders above all the rest. I think the combination of ease of use (user friendliness) and the excellent customer support are the two things that stand out the most.
Cons
There is nothing that I dislike about this program!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great product Great people!
Excellent. I use the different options for formatting my case /clinical notes; for billing; for Jituzu for clients charge accounts. I use as much as a solo provider needs.
Pros
I like how user friendly it is, wonderful format, tons of options and as a mental health provider-not at IT person- I can use most of the functions w/o much support but when I do need support, the MCP team of customer support people are outstanding. I think I've used MCP for about 10 years now and I will use nothing else. Loving it from Vermont!
Cons
Can't think of anything yet. I think the Jituzu format and use took me longer than anything else on the MCP site and product.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
MCP for a small psychology practice
I am currently in the process of relocating my office. Not having masses of paper files to move is a relief.
Pros
I purchased MCP in 2013 when many newer software products were not available. I spoke with colleagues and they were primarily using MCP and were pleased. I have appreciated the customer service when I couldn't figure something out on my own. Generally, the product is intuitive, flexible and reliable. After eight years with MCP I am still satisfied.
Cons
I find the month-end statement process a bit duplicative and tedious.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great Software
This has helped me manage my notes, assessments and billing. I especially live the customer service, they have always been pleasant and take the time to make sure you understand everything and you are satisfied.
Pros
I absolutely love the software. I was initially resistant to shift from doing everything individually to streamlining everything. I am so glad I made the choice to. I have been using this high quality affordable system to assist me with managing my billing, scheduling, client reminders and video conferencing.
Cons
Some of the various billing options, just don't understand them all.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Therapy Billing Support, LLC LOVES My Clients Plus!
Solves all billing problems!!
Pros
I am a biller...and the MCP software is the BEST software for billing!!!! I have worked in loads of softwares over the years, and will ONLY work in MCP now. The billing is efficient and clear...easy to reprocess those hard to process claims...easy to track client balances and track ALL claims to ALL insurance companies. WE LOVE MY CLIENTS PLUS!!! The software is easy to learn, and you will get paid for all of your work! Love it!!
Cons
I cannot think of anything that I do not like!!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
MCP Is Wonderful!
Pros
It is very user friendly and when it is not, they have a WONDERFUL customer support team that walks you through your issue and gets things done. I love that you can copy and paste your previous note so it saves some time on your documentation. I also love that you can bill electronically through the system- easy, simply, amazing!
Cons
If you put in a payment and it was wrong you have to delete out the whole session and start over, not a huge deal, but it would be nice to be able to edit as things happen.
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Review Source
Not Enough Stars!
This site does not offer enough stars to rate how I feel about MCP. My wife is an LCSW who has been in private practice for over 18 years. She is an excellent therapist, but when it comes to the business end of things uh ... not so good. About 13 years ago, I offered to do her billing for her. She was using another billing program that was complicated and had horrendous customer service. You actually had to pay extra for the privilege of spending 20-60 minutes on hold to speak to someone who was poorly trained. About 9 years ago, I finally got smart, did some research and found MCP. What a difference! the program is extremely well designed and intuitive and easy to use. As far as customer service, I have never dealt with a company who provided this level of quick competent and friendly service. Also, over the years they have been very proactive about adapting the program to accommodate the many changes with respect to billing that have occurred due to evolving technology To a large extent, because I felt so comfortable with the program, two years ago, I decided to start my own small (me) billing service specifically geared to billing for mental health practitioners in solo and small group practice. And no, I am not giving this rave review to try to drum up business. I was so successful, I have stopped advertising and am not accepting any new clients. If you are a solo practitioner or small group owner, this is THE program for you. With any program you choose, you have to be willing to put the time in to learn the program and set up your practice in the program. But, MCP will make that task as easy as possible and they will be there if you need help. And, it won't cost you an arm and a leg (less than one session per month).
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best Customer Support Ever and Most Reasonably Priced!
My Clients Plus is perfect for any therapy business. They have the best customer support I have ever experienced anywhere. The software is so easy to use and they respond to emails and phone calls very quickly. I asked them to add numerous templates for my practice and the turn around time was very fast. They are far more reasonably priced than any billing software out there. I highly recommend My Clients Plus to any therapy business.
Pros
Easy to Use
Best Customer Support Anywhere!
Most Reasonably Priced
Everything I need to run a small therapy business!
Cons
nothing!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
No more insurance hassles!
I use MCP for billing and note keeping. When I was audited by BCBS I used my notes from MCP and received my highest score ever.
Pros
I am able to bill insurance immediately after seeing a client and I get paid within 1-2 weeks. MyClientsPlus’ software is user friendly and their customer service is patient and responsive.
Cons
Although it costs a little more than some other billing software, I believe it is worth it for the convenience.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Customer Service is the BEST!!!
Pros
The customer service is AWESOME! I have been using My Clients Plus for over five years and I recommend it highly! It is so wonderful to call and be able to speak to a HUMAN, who knows what they are doing and actually cares! This is a very rare thing.
Cons
I honestly do not have anything negative to say about this Company. I think they are first rate!
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
My Clients Plus Review
I am able to bill, easily look up clients and their balances owed.
Pros
As a one person therapist operating a private practice, this software has been invaluable in providing a concise database of all clients, statements, diagnosis and treatment.
Cons
I do not use half the features so I would prefer a reduced price based on the number of features used. Overall, great product at reasonable price.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Please add simple improvements
Please ‘freeze’s column headers so when one scrolls down a page, they can still see the column header.
Please make it easier to correct errors. For example when an insurance company initially denies a claim but later pays it. Also - payments from secondary payers have to be entered manually - not automatically like with primary payers.
Pros
Easy to use; cost is readonable.
Thats sll
Cons
Unfriendly in terms of correcting errors.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent product and customer service, good bang for the buck
Pros
Easy to use, can use apply payments directly to account, customer service is beyond excellent-anytime I email them with a question-I get a response within 24 hours, but usually the same day! For the cost, it is excellent! The notes are easy to use too!
Cons
I have no complaints! Everything is great and the staff are very helpful!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Excellent Product and service
Before using My Clients Plus we were spending a lot of time on the phone with insurance companies trying to straighten out issues. We have cut that time more than in half and the mistakes are human error not the product. The staff are understanding to our issues and help us correct any problems we may have. Their knowledge is fantastic and a boom for our small company.
Pros
The ease of the software for our agency was a great selling point but early one the service provided by the staff was tremendous. They were with us every step of the way and helped us in the setup and continued use.
Cons
Haven't found anything yet. Any problems we may have had are mainly human error and the staff helps correct and explain them to us.
- Industry: Individual & Family Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Happy User of 2 years +
Overall, I plan to continue to use this product with no end in sight.
Customer service is excellent! Immediate responses with precise answers.
Pros
Ease of use. Does everything I need it to. Great add on options, but basic product is enough as well.
Cons
Difficulty editing already submitted claims when Insurance changes payment, etc.
- Used Daily for 2+ years
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Review Source
Clean, New Features, User Friendly, Reasonably Priced
Pros
Sending and processing claims is very easy. Note taking is easy to do as well and it has many different templates to choose from. Printing and sending invoices and using it for reports is also easy to do. Can also offer clients to use their credit cards with this software.
