TravelBank Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
Learn More

User Reviews Overview

About TravelBank

TravelBank is a cloud-based expense reporting solution for corporate travel. It helps small and midsize businesses to manage flights, accommodations and other travel expenses, and also provides automated expense reports and...

Learn more

Feature ratings

Value for Money
4.7
Features
4.6
Ease of Use
4.7
Customer Support
4.7

Browse TravelBank Reviews

238 of 238 reviews
Sort by:
Niara
Niara
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 06/03/2018

Quick but sometimes confusing

Pros

Its an easy way to get reimbursed. I know that once I submit a charge, it will seamlessly be taken care of on the back end

Cons

Sometimes the expense report vs individual charges gets confusing. I'll create a charge but cannot figure out how to put it in an expense report to submit it or how to submit it without using a whole report (I don't have many expenses so I am often only submitting one charge)

Response from U.S. Bank

Thanks for the review Niara!

You can submit expenses directly from the main "Expenses" screen by tapping "Submit" in the top-right on mobile, or clicking the 3-dot menu in the top-right on desktop; this will directly generate a report named "General Expenses" and submit it to your manager, and works great if you just have a few expenses each month.

To assign expenses to a report, all you have to do is create a new report first from the "Reports" section of the menu. You can then create expenses directly from the new report you've just created. Also, each time you create a new expense from the main "Expenses" screen you can choose to assign it to any open Report.

Hope that helps and let us know any time you have further questions or feedback!

Replied 09/03/2018
Terry
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/05/2024

Educators who travel

I really enjoy most attributes of the system. It’s probably the best travel/procurement option that I’ve experienced in my 24 years.

Pros

I really enjoyed the functionality for booking your flights, consistent notifications of changes to travel plans, and the support provided by our side official.

Cons

The approval for Perdiem, and other cost, could be complicated within our system. There is a variance of Waze you can select which category to meet your needs. That can become confusing for someone just utilizing the system. Also, on the home screen, when selecting which category to utilize, Please make the reimbursement items horizontal rather than vertical. This way, you won’t miss scrolling down for your additional options.

Ann
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 29/10/2024

Great all in one tool for expense and travel management

Pros

Travelbank has helped us signficantly to streamline our T&E platform and travel platform all in one. It makes searching for flights and modifying flights also super easy. The customer service support is always available and quick to respond for assistance if any modifications are required.

Cons

Nothing in particular but I do wish that the reporting features could be more robust.

Top TravelBank Alternatives

Steve
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
3

1
Reviewed on 22/02/2019

Why TravelBank sucks

Pros

The chat feature is okay. Representatives will respond fairly quickly.

Cons

When booking my flight to Bahrain, the following happened:
1. They only booked 4 of the 6 legs I requested, leaving my final destination as Kuwait City rather than Bahrain
2. They didn't add my frequent flyer number to the reservation as I had requested
3. My preferred airlines disappeared from the list the day I went to make my reservation. After waiting several hours, one of the airlines returned literally minutes before I was heading out of the office on a vacation.
4. My selected itinerary was originally in budget, but after entering my details and clicking the confirm button, the price magically jumped $200 and required my manager to approve.
5. Seat selection was not available on all legs, and the ones I selected were ignored when the system made my reservation.

Response from U.S. Bank

Steve, we¿re so sorry about this difficult experience, as it¿s certainly not up to our standards. Your Customer Success Manager will work with you directly on making this up to you, and also rest assured that everything we¿ve learned from this situation will go towards improving the future experience for you and all of our other users. Please don¿t hesitate to reach out any time for any further feedback or questions!

Replied 27/02/2019
Laurie
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/10/2024

TravelBank Exceeds Expectations

Exceeded my expectation. Change is never easy for a business, but this was well worth the weight in the amount of time and energy has improved greatly.

Pros

The ease of implementation and the month end process made my job so much simpler with hours shaved off my month end reconciliation process.

Cons

The order of the transactions are opposite of the transactions on the bankcard statement. It would be great to see those transactions fall in order from oldest to newest versus newest to oldest.

April
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/05/2024

April's Travelbank Review

Pros

Ease of use. ease of downloading reports & uploading receipts. Ease of implementation to start & I love that each expense is taken out of my bank individually.

Cons

Would like all admins to see pending expense reports & not limit them to the managers or approvers.

Danny
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/11/2020

Expense Report Generator

I emailed a question and had a response within a few hours.

Pros

First, The ability to quickly take a photo of the receipt and later fill in the details when I have time. Second the ability to sync my credit card to the software, and third, I don't travel often but I do like the ability to be able to do all purchase and planning via this software.

Cons

I've been using the software for a week and only added a few entries, so far I've had a seamless experience, As of now I haven't found any cons

Response from U.S. Bank

Hi Danny, we're glad you're having a great experience thus far, and enjoying our receipt capture, credit card sync, and customer support! If you run into any questions down the road, don't hesitate to reach out to us for help.

Replied 19/11/2020
Laurie
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/01/2024

GREAT EXPENSE TRACKING AND EASY TO USE!

Absolutely love this and the ease of its use AND customer support is very helpful, knowledgeable, friendly and fast!!

Pros

The simple process. Ease of use. Customer support is top notch and fast!! User friendly site and app, not only to use but to find what you need and just how it doesn't look complex to use.

Cons

Having to wait for transactions to pair to be sure your uploaded receipt uploads. Sometimes it freezes up, but comes back fairly quickly.

Rami
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/01/2024

Travel Bank Expense Management

Pros

easy to use and self-explanatory. The support team usually responds quickly. the ability to submit multiple expenses under one reports makes everything more organized.

Cons

If integration fails, we don't receive a notification.

Adam
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 29/10/2024

Plant Manager

Overall, TravelBank is relatively intuitive and easy to use. It allows users to assign expenses to appropriate accounts and upload digital receipts to reduce paperwork.

Pros

Quick and easy integration to QuickBooks Online. It allows credit card holders to allocate expenses to appropriate accounts.

Cons

Each QB account has to be manually added. It would be great if they could all be setup in bulk.

Kandi
  • Industry: Marketing & Advertising
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 17/04/2019

Travel Made Easier at Clearlink

As a large company, with locations in different states, and managers traveling to meet with clients, Clearlink was looking for a way to reduce travel spend, but overall have a seamless and streamlined user experience for booking travel.

After demoing multiple platforms, Clearlink found TravelBank to be the ideal fit for our growing organization. Not only did TravelBank work heavily with us to refine our existing travel policy, their team is readily available for any questions that arise.

Pros

The TravelBank platform is extremely user friendly and intuitive. Their goal is to have you book a flight from start to finish in under a few minutes, and the process is simple and streamlined to take the headache out of booking travel. Aesthetically, the software is clean, well organized and visually pleasing. Adding users is simple with mass uploads, and deactivating employees is just as easy.

Cons

While not necessarily a con, TravelBank is continuing to develop new enhancements to their system, which means continued changes for our employees. That said, they’re positive changes! There are many items on the roadmap for this year, like rental cars, and as a company that has a high annual travel spend, we can already see we will rely heavily on the upcoming features. As a newer travel platform in an industry that hasn’t seen much change or innovation to travel, we’re excited to see the enhancements that are being made by TravelBank.
As we continue to grow in headcount, the reporting capabilities could be increased to support our needs and provide deeper visibility into employee travel. Being able to integrate with an HRIS to remove the manual process of adding/deactivating users would be a nice addition.

Michael
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/01/2023

Working with an expense tracker.

The best thing about using TravelBank is the personal interaction with Customer service. They are always available, courteous, and quick to help resolve any issue I may have.

Pros

The program is easy to learn and use. It's logical and does not contain extraneous information.

Cons

I would like to see an easier interface to track my own expenses. Also a Log-out button on all pages.

Addison
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/01/2023

Mileage report

Pros

I like how it is easily sent to supervisors without having to send myself

Cons

I dont like how addresses within the same company are not automatically given

Rodline
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/07/2019

Pure Genius and Ease!

my overall experience is great so far! I have a great rep.

Pros

I like that the software is very easy to use.

Cons

I don't believe i have the option to create a different expense besides General Expense.

Alternatives Considered

Expensify

Reasons for Switching to TravelBank

travelbank is free per use
Lisa
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 12/01/2023

Easy & Intuitive!

Pros

Expense reports are not anyone's favorite task and this tool makes it easy, fast, get in - submit - get out!

Cons

Hotel Pricing seems to better through award programs.

Jenifer
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/01/2023

Certified Medical Assistant

Great at tracking all expenses and reports needed to make sure everything was done correctly before allowing it to submit. It's almost mistake proof for entry which benefits the employees getting correct information, so they get reimbursed quickly.

Pros

Guides you through everything very easily for submitting . Everything you need is easily accessed and one page

Cons

I thought it was easy access and very user friendly. Don't know really what I would change.? Maybe in the comments for reason for reimbursement have a few selections to choose from instead of typing them in to make it less time for explanation.

Jennifer
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/01/2023

Home Health Travel

I enter my personal mileage once every other week or longer.

Pros

Its easy to use and understand. I like that it lets you know right away if I put something in wrong.

Cons

Nothing, it is easy to use. The only thing I dont like is actually needing to use it. I enter my personal mileage but our work mileage is entered into Epic so this seems pointless to enter the personal mileage.

Jesus
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/02/2019

Easy to use

Pros

Easy to use Prices seemed pretty much the same on airlines direct website I would negotiate with airline directly on offering discounts.

Cons

Prices seemed pretty much the same on airlines direct website I would negotiate with airline directly on offering discounts.

Russell
  • Industry: Defense & Space
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/01/2023

From a former DTS user.

Overall my review is based as a user. My company dictates use and I'm happy for it. The system seems to be solid as it allows my company to make fast, accurate decisions thus leading to quick reimbursements.

Pros

Most impactful is the ease to navigate and enter information. Timely and accurate entries lead to solid decision making and thus, fast reimbursements. This is a terrific system to use and so much better than others I have used in the past.

Cons

I can't think of one to enter here so will try to leave blank.

Patricia
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/01/2023

Standard Good review

Happy to get money in my bank account.

Pros

It's easy to use and calculate. I like the software a lot.

Cons

There is nothing wrong with the software that I dislike.

Carrie
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/01/2023

Love this program!

Pros

Very easy to use and understand. Clear and concise.

Cons

There are no cons. I like this software .

DJ
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 09/04/2021

Great change

Pros

Coming from Concur, TravelBank's mobile app saves me and my team hours per month in expense reports due to easy of use and intuitiveness.

Cons

Great to open and use. Hard to find or understand advanced capabilities. I feel like I'm likely not getting all that I could out of the app.

Verified Reviewer
  • Industry: Publishing
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/11/2020

fast and easy

Pros

no complicated entry numbers, easily available through the app.

Cons

all good, just need to have the log in handy

Liz
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/01/2023

Travel Bank

Pros

I use TravelBank application several times a week to submit mileage for my position. It is very user friendly and efficienty.

Cons

None that I have noted at this time - everything works great

Keziah
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
2

2
Reviewed on 20/01/2023

I use for the points but not thrilled otherwise

Overall, it's nice to have employee profiles saved for repeat bookings, and I'll do it for the CC points, but I can't say I find anything else impressive.

Pros

I use TravelBank because we get Brex rewards for booking using their software.

Cons

I find it really frustrating to search for flights because you have to restart the whole process if you want to look at a different departure date or airline etc; and often times I try to book for other employees and if I don't have their information preloaded the fare will not be eligible by the time I press "book" and I have to restart the whole thing again. I also hate not being able to use TravelBank agents for most modifications, I might as well book directly with the airline.

238 reviews