User Reviews Overview

About Dialpad

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three...

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Feature ratings

Value for Money
4.2
Features
4.2
Ease of Use
4.4
Customer Support
4.1

Browse Dialpad Reviews

508 of 508 reviews
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Steven
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 19/11/2018

End-all for hosted phone / fax

Overall, it's the most progressive VOIP option with the most current and cutting edge features. It's also less expensive than the competition. I won't switch to another provider for the forseeable future.

Pros

Dialpad is one of the newest VOIP providers and feels that way- their design and feature set always seem to be a couple steps ahead of their competition. They pushed the softphone-forward model from launch, making deskphones a less preferred option. They integrate messaging fairly well into the app, and include all their features at one pricing tier instead of nickel and diming for upgrades.

The app is upgraded at least weekly with tweaks or new features.

Cons

The interface still needs a little work; it's hard to tell when new text messages come in and there's no way to filter/sort/search in an efficient manner. Same goes for voicemails. The internal contact directory is helpful but not able to be "managed" in terms of combining dupes or bulk editing.

Verified Reviewer
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 13/05/2020

Effective and helpful VOIP system with some quirks

I am pleased but want more reliability.

Pros

This VOIP platform continues to grow better and offer more features and allows me to access my calls and clients on my cell phone and computer.

Cons

It was having issues on older Android phone and would switch to my personal voicemail. Also I was given 2 numbers and can't seem to control which one I send texts to customers always.

Alternatives Considered

RingCentral MVP

Reasons for Choosing Dialpad

I wasn't getting support and features I desired plus too many down times in 2016.

Switched From

RingCentral MVP

Reasons for Switching to Dialpad

I wanted more reliable features when switching from laptop to cell phone.
Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
N/A
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 02/10/2023

All time WORST customer experience

Literally my worst customer experience ever, third world countries without internet respond faster.

Pros

they are awful people do not recommend.

Cons

I would never write out things like this unless pushed to absolute limits. Dialpads structure for customer support is fraudulent. I spent over 2 months trying to cancel a membership, painfully slow responses, continually took unauthorised payments off my credit card and now gaslighting me when I asked for a refund saying they can't process payments after 3 days. They're dogs.

Top Dialpad Alternatives

RingCentral Contact Center

Joshua
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 20/09/2023

Not what was expected - was sold the dream

I personally do not recommend.

Pros

Cost compared to the market was good as they cut a good deal.

Cons

The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to Dialpad being overwhelmed with new customers.

Alternatives Considered

Aircall

Reasons for Choosing Dialpad

We required more functionality.

Switched From

ZoomInfo SalesOS

Reasons for Switching to Dialpad

Price
Mai
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/12/2020

State of the ART Phone System!

It provided us with the ability to text and send pictures from any of our users. It is also nice to know that when we experience power outages, we can still use the mobile app to make and receive phone calls.

Pros

I like the call recording features where it records incoming and outgoing alot. It also has the ability for you to be able to see who, what, and when user that communicated with the callers. The communication for the mobile app matches with what is on the desktop and brower app. So if any of our team ever calls in sick, we can still see who spoke to the caller last.

Cons

I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.

Alternatives Considered

RingCentral MVP

Reasons for Choosing Dialpad

These different programs and systems were limited in there features and functionalities. Very basic.

Reasons for Switching to Dialpad

The user interface was easy to use. The pricing was within our budget. The live chat feature for support makes it easy to ask for help.
Robert
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1

2
Reviewed on 21/04/2023

Not as Advertised- Hidden Fees, No Ability to Cancel, Incorrect Pricing Information on Website

DialPad is a scam. There are numerous hidden fees that are charged to your credit card without any warning, and there are other sections of their website that have posted fees which are not disclosed in their "All Features" pricing page. You cannot cancel without speaking to a representative, and conveniently, they don't have any reps available. The trial period is not a "free trial period". There are no refunds whatsoever. If you port your number to them, you must pay in advance and any payments are non-refundable. The voice transcription is very poor at detecting words. The transcripts were gibberish most of the time. The desktop app does not allow you to hang up your call. The feature to send voicemail transcripts to a different email does not work. It just sends everything to your admin account email, even after marking other emails as primary. They did not port over text messaging from my previous provider, only voice calls. Dialpad is the worst internet phone company I have seen. They look good on their website, but their actual product and service are terrible.

Pros

The product worked for incoming and outbound phone calls. I was able to customize my caller ID for outbound calls which is difficult to control with web-based telephone services in Canada.

Cons

The pricing on their website is misleading. There were numerous hidden fees and my phones would not function for my business until I paid these unexpected costs. When I canceled within the 14-day trial period, they refused to refund my annual fee. Their website pricing information shows an option to "see all features" and that page even has fine print at the bottom. However, they don't tell you that in addition to that fine print, there is A SEPARATE SECTION of pricing information that shows other hidden fees that they charge to your account. I paid a $60+ regulatory fee. This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased "credits". Despite not indicating this cost in their "All Features" page, I learned that you need to pay .02 cents for each minute of incoming calls for 1-800 numbers. I had to buy credits in order to get my business back online, and was actually charged .03 cents per minute afterwards. I immediately ported my number back to my former provider. In total, I spent 11 days with DialPad, which was supposedly within their 14-day trial period. What they don't tell you is that there are no refunds, even if you cancel during the "trial". When I tried to cancel, their internal chat system would not connect me to an agent, saying that no one was available to cancel my account. I had no issues getting a sales rep though. This product is a scam.

Alternatives Considered

Talkroute

Reasons for Choosing Dialpad

I thought I would get better service. I returned after 11 days.

Switched From

Talkroute
Joseph
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 24/07/2020

Very easy to use!

Pros

The cross-platform compatibility and ease of use. If I've missed a call and/or have a voice mail from my wired connection I can review and listen from any mobile device using the Dialpad app. Also the voice-to-text feature is convenient for those times that you don't have the option to listen to a voice mail.

Cons

I am happy with this product. If I could change only one thing it would be the voice-to-text feature regarding voice mail messages. The accuracy could be improved some, but this feature on most voice-to-text services are about the same for accuracy.

Ian
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
5
Customer Support
3

5
Reviewed on 30/07/2020

Great interface but could improve integrations

It is a great tool for handling calls and texts, but the lack of integrations may end up becoming a dealbreaker as we consolidate and streamline our tools if we can find something that will better integrate with Front.

Pros

The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.

Cons

Number one biggest issue is that text messages cannot integrate into Front to be handled there. Better Front integration for that specifically and in general would be a game changer for us. Would be great if names would update in Dialpad for the contact center from the Hubspot integration as well. Finally, it also often defaults to personal contacts over contact center contacts, which can make team collaboration more difficult.

Alternatives Considered

RingCentral Contact Center

Reasons for Choosing Dialpad

Grasshopper's features were not up to large team collaboration.

Switched From

Grasshopper

Reasons for Switching to Dialpad

The startup discount was a big factor for us.
Bryan
  • Industry: Facilities Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/07/2020

Onboarding/Migrating

Onboarding was smooth. We transitioned from Mitel with 60 lines. Because the porting was so smooth, I was thanked for how well it went. We are so thankful to be out of Mitel services and into one system.

Pros

Mobile/Desk/Web-app allows me to switch between device seamlessly without the caller knowing.
The call transcriptions and recording is great to review calls. I really like the Google integration as well.

Cons

I would like the API to provide call transcripts with Zapier. This will allow me to create a webhook I can then pass to my CRM to create a case if needed.

Sometimes my mobile app on Android when my screen is locked and the device rings through Dialpad the app hides. I have to unlock the phone and by then the caller hangs up.

Alternatives Considered

RingCentral MVP and Zoom Meetings

Reasons for Choosing Dialpad

We had too many moving parts and needed vendor support.

Reasons for Switching to Dialpad

Integration and features.
Erin
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/12/2020

Easy Transition. Great Ongoing

Consolidation of products- we don't need a separate conference call plan or a separate text platform.

Pros

With a sudden switch to remote offices we needed a system with direct lines, ability to transfer calls, video conferencing and FERRPA compliant texting. DialPad had everything we needed. Customer service was there at every turn to help us set up and even import or address book. We have had no issues with the calls, VM or video conference.

Cons

When you are receiving a call you must press 1 to prove you are not a VM. It increases the time the caller waits.

Alternatives Considered

RingCentral MVP, Zoom Meetings and GoTo Connect

Reasons for Switching to Dialpad

DialPad had good reviews online. We did a trial period and liked the features. Customer Service was outstanding
Milan
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 01/03/2019

Dialpad Review

Overall, the experience with Dialpad is quite positive. We came from another in house VOIP solution, and knowing that you always have someone ready to help you , gives you peace of mind. It does what its supposed to do, and the majority of the time it does it well!

Pros

One of the best features Dialpad has to offer is the ability to integrate with other services. Single sign on makes accessing Dialpad a breeze, and with GSuite requires one less password for myself, and all of our users. We all have so many passwords that we need some form of software to maintain them all! Interaction with other users through Gsuite, Salesforce, and many others also show up in the main interface allowing users to quickly go back to files, or conversations they recently had with other users. Unified communications is big in today's world and Dialpad handles it quite well. There is a decent variety of equipment that you can use with Dialpad, but it also allows us to completely remove the desk phone which is a nice touch, especially considering the types of work envoironments we have where users can chose where they would like to work. Last but not least, and at the core of its functionality the basic phone system. While allowing users to transfer calls amongst people, you are also able to transfer between devices, which means that, when your 1-2 meeting runs long, you can move your call to a mobile device if you need to get going. Overall the system is quite robust, and provides all the functionality one could ask for!

Cons

Its hard to list many cons, as we have only ever experienced a few, but here they are. Not all bluetooth, or wireless headsets play well with Dialpad. We have had to switch the headsets that a handful of our users depend on. That being said, once you have found one that works well, there are no problems. One other problem that we have encoutered is dropped calls, or unresponsive application. Most of the time, a simple restart of the application, or computer will resolve these issues, but they are still issues. Last but not least, the frequent updates. While it is good to continuously provide important updates, it feels like there is one every week, and not all users are comfortable with making these changes.

Verified Reviewer
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 18/01/2018

Cloud-Based Office Phones Increase Productivity

Pros

I admit I was somewhat hesitant for our office to move from a traditional phone system to a cloud-based one. After using Dialpad for nearly a year, I honestly can't remember why I had hesitations in the first place! This system makes my work communication simple and efficient. I'm in and out of the office all the time, so it's been great to be able to answer work calls wherever I am. Our staff uses the messaging function to interact with each other on team projects. I love the fact that you can easily look over your call history list and edit call information to the name of the caller -- I don't have the need to scribble phone messages on paper anymore because it's all conveniently on the app! In addition to receiving voicemails on your phone, you can get emails including them too, so if you need to pass the message on to a co-worker, it's just a simple email forward away. Another awesome feature is the call data. You can track how many people are calling your organization during a specific time period, what percentage of those calls are getting answered, and who in your organization is making the most calls, along with much more data. These metrics can be used in a variety of ways to make your staff more efficient and engaged.

The interface is easy-to-use and understand. Once you have the app on your device and configured appropriately, it's nearly problem-free. It makes me more accessible to our clients and helps keep our team on the same page -- what's not to love?

Cons

The number one issue you will need to get used to using this product is the slight delay that happens from when you speak your words to when they are actually heard. This results in a lot of accidental talking over your caller, but once you use the product for a while, you will get the hang of it.

You can set up the app to use wifi or your calling plan. If you use your calling plan (which you must when you are away from a wireless router), you can get calls with bad connection or even drop a call. If you do have an issue during your call, you have the ability to give the call a one to five star ranking. If you rank the call low, you can add details about the problem, and then support will take a look and try to address the problem if possible. So there are issues, but I think the benefits definitely outweigh the negatives.

Tracy
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/12/2022

Dialpad is a must have for virtual workers

We have been using dialpad for 3+ years. We like the service. Its reliable and implementation is always a quick process. I like that we can monitor our team in real time and record calls when needed. We dont have many issues with the service but when we do, they try to help fix the problem. They may not always be successful with issues but do try to accommodate customer service requests.

Pros

We use dialpad for our marketing team. They are all virtual and need a reliable service.

Cons

The customer service can be iffy. They are able to solve simple issues but are harder to deal with on issues that need escalation.

Alternatives Considered

RingCentral MVP

Reasons for Choosing Dialpad

Service issues

Reasons for Switching to Dialpad

Cost and reliability
Marlon
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 18/04/2022

Perfect for Business Startups

8/10 overall, some issues with connections and common bugs on both desktop & android app. BUT!! I have tried Dialpad main alternatives RingCentral, Nextiva, GrassHopper and several other; Dialpad it's a must have if you don't want to use your every day mobile phone, if you are looking for privacy and a good resting, this is a must have; none other company offers SMS via VoIP, they said they do, but none have solve my problem. I have paid thousands of dollars just to come again to Dialpad.

Pros

Free SMS, all systems compatibility, most call center won't notice you are calling from a VoIP, if you live outside the US & Canada, there's no better software to handle your business.

Cons

It takes some time to connect, you may need to try several attempts to connect a call or even restart the app.

Alternatives Considered

Nextiva

Reasons for Choosing Dialpad

SMS over the Internet

Switched From

Grasshopper, RingCentral MVP and Nextiva

Reasons for Switching to Dialpad

SMS over the Internet
Yoann
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
1
Ease of Use
2
Customer Support
1

2
Reviewed on 23/12/2019

False advertising, beware.

Pros

Their promises. They advertise that their software works.

Cons

They say they do google contact syncing, but it only works for direct lines. If you are a team, this won't work for people that call your main number. You will only see the regular caller id for that number.

The WIFI to Carrier switching doesn't work well, and you can't disable it.

Support is very soso. There is no centralized place to see open tickets, so you are bombarded with emails, because they are really intaking specialists that ask you to do all the work, and then send you unrelated articles, after about 20 exchanges and 2 weeks.

Alternatives Considered

JustCall

Reasons for Choosing Dialpad

Because of the promises dialpad had.

Switched From

RingCentral MVP

Reasons for Switching to Dialpad

more enterprise driven.
Nina
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
N/A

4
Reviewed on 20/07/2021

Great option for VOIP, sometimes unreliable.

Overall good experience. Sometimes unreliable. Ended up switching to google voice due to the cheaper price and the reliability issues we had.

Pros

Easy to use with a desk phone and cellphone. Call routing easy to change and update. Many features for call routing during business hours and non business hours. Liked that I could set a different voicemail for different times of the day and for vacation or out of office time.

Cons

Sometimes unreliable where it would ring on the desktop only and not the desk phone, and vice versa. Sometimes calls did not go to my cellphone and it would come in as a voicemail. Happened about 10% of the time so it was often enough to be an issue.

Alternatives Considered

RingCentral MVP

Reasons for Switching to Dialpad

Price and features.
Darien
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
4

4
Reviewed on 13/08/2020

Quality VOIP system with learning curve

Overall, Dialpad has been an excellent VOIP solution that has allowed my organizations mobile workforce to continue connecting with our team and volunteers without being shackled to a desk phone. During the COVID-19 lockdowns, this furthermore allowed us to easily transition from working in the office to working from home, without disrupting our overall workflow.

Pros

Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone. The product is easy to manage and configure, with good call quality (given you have decent internet) and even a cell-fallback feature provided you don't.

Cons

Dialpad's backend configuration is a little messy, making it difficult for people not heavily invested in learning the platform to configure basic settings (for instance, the call routing setting is hidden in a menu labelled "Business Hours"). For someone who did not help setup the platform and has little experience with managing VOIP offerings, it can be quite daunting figuring out the settings and understanding what many of the terms mean. Dialpad also has a few noticeable bugs; including a complete inability to handle longer MMS messages. It receives pictures and videos just fine, but should someone send you a longer text it starts breaking the texts into smaller chunks, and delivers the different chunks in a random order - making it nearly impossible to read through the original message.

Jeff
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 28/06/2022

New Dialpad Sell Pro / Salesforce User

Overall good so far but it’s early. Call quality and downtime will be my priority in reviewing next years annual contract.

Pros

The sales process was straight forward. If your a firm, like most, and want to look under the hood for development projects they are flexible. Provided us with the permissions to set up a sandbox in sales for and give it a go.

Cons

The support ended after the contract was signed. Company needs to bridge sales and support to continue to grow with mid-enterprise clients. Hard time reaching my guy after we signed, prior to that we talked a few times a day.

That said, I reached customer service for a request and they solved my issue immediately. A+

Alternatives Considered

RingCentral Video

Reasons for Choosing Dialpad

Call center and IVR functionality.

Switched From

Avaya Cloud Office

Reasons for Switching to Dialpad

Advanced features.
Richard
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/01/2021

Dialpad is a great office assistant

Being able to answer each call live has helped serve our customers better. Many of our customers appreciate being able to reach someone each time they call.

Overall, Dialpad has helped us with our professional image and given us peace of mind that we do not have to worry about the app not working.

Pros

Dialpad helps us to always be in a position to live answer every call. The way we can have calls be routed to multiple people is a huge asset. If one of us is busy someone else in the office can answer the call. Another item we enjoy about the app is there are multiple features that will allow you to customize the app to your needs.

Cons

The main downside for us is occasionally our internet will be spotty and render the application unusable. That being said the "Failover" feature will route calls to my cell phone in that kind of event.

Verified Reviewer
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/08/2020

Modern Office Phone

Pros

Dialpad Talk provides a solution known as "Voice Intelligence," which provides AI-powered transcripts and call summaries that highlight action items and points of emphasis. The live sentiment analysis allows me to remind myself of the strengths and weaknesses in our previous calls with a quick glance.

Cons

The software can be a bit confusing to learn when first using it, but you get used to it.

Alternatives Considered

Grasshopper
Tommy
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
2
Ease of Use
2
Customer Support
N/A

3
Reviewed on 08/03/2019

Dialpad: Extra Effort Required

My company is using Dialpad to save on costs.

Pros

It does work; I can make and receive phone calls.

Cons

I found the desktop computer interface difficult to use. I just couldn't get used to all the steps involved with answering the phone in the time before it went to voicemail. My co-worker has the optional desk phone, which I think would be a better solution for me. I don't use the phone often in my work (3-4 calls per week), so it's not necessary for me to have the earpiece on all day. This means that when the phone starts to ring, I have to find the earpiece, turn it on, put it in my ear, then take the cursor off whatever I'm currently doing on the computer, find the icon on the computer screen and click on it to answer the call. If I happen to be in the middle of editing a cell in an Excel spreadsheet, this clicking away leads to making errors or not being able to figure out where I was or what I was doing. I'm sure younger folks are used to such interruptions, but I find it annoying to not be able to just pick up the phone and talk.

Similarly, it takes two buttons pressed to make a call, and I can't be sure that the phone number I'm calling is correct, since the number on the Dialpad display is some random number that has nothing to do with the call I am trying to make. It also incurs a bit of delay when connecting which is just long enough to be annoying. Another thing is that the person I'm calling doesn't know it's me, since the phone number that they see is not even from the same island I am on.

Calls to Guam do not go through on Dialpad.

Verified Reviewer
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 20/11/2018

Flashy, Expensive, Reliable

Because me and my colleagues often work on the road or from home, it is essential that clients have a single number to reach us no matter where we are. Dialpad offers that, but only as a single point of contact for the organization (although I could pay a bunch more and have extensions or separate numbers, as mentioned above). The reliability is great, ease of use is ok, functionality for the price is low.

Pros

The interface is sleek, albeit a bit difficult to navigate. Once you know where to look for the functionality you need, it's great. The other thing I'd mention is uptime/reliability--I've never encountered a problem in that regard.

Cons

The thing that I would LOVE to see from Dialpad is the ability to have at least some extensions (for departments or individuals) without paying for them. Other providers, e.g. Grasshopper, offer this functionality as standard, and it is super useful. Even if Dialpad charged a couple dollars per month per extension, that would be fine. But as of now that functionality is not offered at a reasonable price.

Ante
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/04/2022

Great Product and easy to use

Very good, recently discovered the ability to screenshare and present to people we call, which is helpful in our industry.

Pros

East of use and the interface is excellent and pretty intuitive overall. Works well with pulling customer data in from salesforce lead management system.

Cons

Sometimes the system hangs and doesn't complete outgoing calls and the call is abandoned, this gets fixed with a computer restart, honestly might not be a software issue.

Noime
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 01/10/2022

It is not perfect but it is a great tool for doing long distance telephone call

I use it every day and it works well sometimes and when that happens, I am able to make a sale. I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written conversation which is nice when you are dealing with sales and agreement

Pros

You can contact clients regardless of where they are even if they do not have an internet connection since it acts as a telephone call and not an internet call

Cons

The connection sometimes is very bad and there is so much latency and issues when I use wireless headphones. My wireless headphone works well on my other software. Also, there are some phone numbers that you are not able to send a message to which could be helpful since dial pad can send text messages.

Don
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/08/2018

The VOIP app that I recommend for any digital or remote business.

I am able to manage my business phone line from my cell phone and laptop without having to purchase any new divices or phone lines.

Pros

Integrates with my GSuite account so login is easy. The app works perfectly with making and receiving texts and calls. The app also transcribes and records calls and voicemails which helps out a lot. Has all the features that you would look for in this kind of app like different departments, voicemail setup, hold music and a desktop app for making calls from you computer. Call quality is top notch as well.

Cons

Hard to think of a con for this one other than maybe the price being just a few dollars higher than it could be. But no real complaint there as the value far exceeds it for most growing businesses.

508 reviews