El Dorado Utility Billing Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
Learn More

User Reviews Overview

About El Dorado Utility Billing

El Dorado designed for mid to small utility providers billing between 300-3000 meters. Our all-inclusive solution offers a cloud-based customer and bill payment portal giving billers full control over the entire billing process....

Learn more

Feature ratings

Value for Money
4.3
Features
4.1
Ease of Use
4.2
Customer Support
4.5

Browse El Dorado Utility Billing Reviews

80 of 80 reviews
Sort by:
John
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/07/2022

It's the only way to go!

I have saved a very large sum of money with the auto pay and online billing. Creative's partners charge the transaction fee on credit cards to the customer. In the past we paid for all transaction fees costing thousands.

Pros

Software is easy to use, affordable, and always growing to become usable in ways not thought of such as customer alert system.

Cons

I do not have a negative word to say. This is a great product. Well Rounded.

Response from Creative Technologies

Thanks for the great feedback John. The team worked really hard on the new customer portal, and it's gotten excellent reviews.

Replied 25/07/2022
Renee
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 06/10/2020

El Dorado Review

This software has been incredibly useful and we continually work with our customer support team to discover new ways to use it.

Pros

The reporting features make this software very useful and applicable for a utility company.

Cons

The function of adding or removing fee and charges can be a very confusing task within the software. Perhaps these functions could be made easier to use.

Response from Creative Technologies

Renee - Thank you for the high ranking and great feedback on our report. We appreciate the feedback on changing billing rates, this process comes usually comes in under a lot of scrutiny from water boards and the Public Utilities Commission. If you ever need assistance with rate changes just reach out and we would be happy to assist you with the changes.

Replied 07/10/2020
Michele
  • Industry: Government Administration
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
5

3
Reviewed on 05/10/2020

Mixed Feelings

It is an okay program but has much room for improvement

Pros

I like the format of the statements. Running statndard reports and creating statements is relatively easy.

Cons

Unable to customize reports. Can't easily reprint copy of last billing. Randomly kicked out of program for no reason.

Response from Creative Technologies

Hi Michele - We appreciate the feedback. We have been working with Tom your PC tech to get you upgraded from Win 7 to Win10 as many of the items you mention where due to the older Win 7 OS and the older version of El Dorado you where running. We are working with Tom to make sure everything is compatible and now working properly. We will reach out to schedule a time to show you El Dorado version 10 loaded with new features. I am confident you will be impressed.

Replied 07/10/2020

Top El Dorado Utility Billing Alternatives

QuickBooks Enterprise

QuickBooks Desktop

Utility & Telecom Suite

0
REBECCA
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 09/03/2018

BEEN USING PROGRAM FOR 17 YRS.

Pros

CUSTOMER REPS! TWO OF THEM WERE THE NICEST PEOPLE AND ALWAYS READY TO HELP. THE REPORTING OPTIONS ARE GOOD.

Cons

1-WOULD LIKE DROP DOWNS TO SCROLL FOR ALL LISTS. 2-AN "UNDO" OPTION WHEN MAKING CHANGES TO AN ACCOUNT. 3-TO BE ABLE TO SORT CUSTOMIZED REPORT FIELDS IN THE ORDER I DESIRE. 4-IN CREATE STATEMENTS, HAVE THE BILL, DUE, LATE DATES SAVED BUT WHERE THE MONTH WILL CHANGE. IT ALWAYS REVERTS WHEN YOU LEAVE THE SCREEN. 5-SAVE VARIANCE ALERT %. 6- NOT TO HAVE A PASSWORD TO LOGIN. 7- LAST BUT NOT LEAST: OPTION TO MAKE SCREEN WIDER WITHOUT SCROLLING OR NARROWING EACH COLUMN TO FIT THE ACCOUNT HISTORY PAGE FOR VIEWING.

Tim
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 20/03/2017

Billing software review

Our experience in transitioning to your billing software has been good. The one thing that would really make it better is to be able to have more flexibility in generating custom reports. We tend to open the database with MS Access to generate custom reports.

Pros

We are not limited on the number of accounts we can create. Our previous billing software was limited with stepped pricing if we needed more account numbers.

Cons

Custom reports within El Dorado are not as flexible as we need them to be.

Response from Creative Technologies

Tim appreciate the feedback, we are always looking at ways to make the product better one of the items is on our list for our next release due out this year is to enhance the custom report features so stay tuned more innovation coming down the road...

Replied 20/03/2017
Kristi
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
1
Ease of Use
3
Customer Support
4

3
Reviewed on 21/03/2017

Utility Billing Software Review

Overall it is easy to use. The frustrating part is the reports don't memorize and the input for the reports are tedious to re-enter. It should run more like Quickbooks. The search features are horrible to work with. It never "finds" the name or address you are looking for. It glitches and at times does not send the email statements at all. You click all the right boxes and the emails don't send. I am frustrated on many levels on a daily basis. Thank you for asking for input. Quick Reports should be available in an instant. Nothing is more frustrating than having a customer wait for minutes for a report to be generated while they stand at your counter. I have almost memorized every account number in my system in order to "find" an account quickly.

Cons

"Find" feature is frustrating. Quick Reports are frustrating.

Amy
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 14/02/2019

Great upgrade from previous versions

It's made running reports much easier. There are so many ways to track individual customers.

Pros

The overall layout - all my customer accounts are right there in front of me, and I know exactly how to find them all.

Cons

You have to "exit" from each customers account, and the "exit" button is on the far right of the menu, so you sometimes have to scroll just to be able to exit back to the main menu.

Response from Creative Technologies

Amy, Thanks for your feedback we have recently added new function to scroll across accounts without exiting to the main customer grid which I am sure you will like. Give us a call and we can discuss the new features.

Replied 11/03/2019
Sherri
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/08/2021

EasyReader Help

It has been great and when I get into a glitch, the customer support and technical support staff are amazing.

Pros

It is very user-friendly. I like that it is easy to navigate. Technical support is always able to help.

Cons

There are some reports I would like to run but are not sure how. I would like to see an El Dorado Class that runs through the beginner - Advanced uses. I really think that would be very helpful.

Response from Creative Technologies

Thanks for the great feedback Sherri, we can certainly arrange at training call with you to go over some advanced features and reporting.

Replied 22/08/2021
Cassandra
  • Industry: Government Administration
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2020

Easy to use, great support

The overall experience has been great. They were wonderful with implementation and our database import. The support team is quick to get back to you and very helpful.

Pros

Flexibility, ease of use, customizability, integration with Invoice Cloud

Cons

I would like to be able to do more with the late notices feature.

Response from Creative Technologies

Cassandra - Thank you for the 10 out of 10 ranking. We so appreciate your business, it's been a pleasure to work with you over the years.

Replied 07/10/2020
Linda
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/10/2020

Water Billing

The few problems I have encountered have been easily solved over the phone and did not take all day to accomplish. We even went from manually reading meters to radio read meters. The process to use this new function was easy and I felt that the company totally had me back with support.

Pros

This software is easy to use and understand. Reporting is easy to achieve.

Cons

I don't have a problem with any area of this software.

Response from Creative Technologies

Linda thank you do much for the 10 out of 10 review. The team always enjoys working with you.

Replied 12/10/2020
Daniel
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 06/10/2020

Review

Great. Takes a lot of stress off knowing El Dorado is watching out for our utility billing.

Pros

Great to use for its functionality for billing purposes. Gets the job done with ease on our the leadership team.

Cons

Cost can be considered a little high and sometimes tricky to move around the site. Hard to use for new users.

Response from Creative Technologies

Hello Daniel - We appreciate the review and feedback and high ranking on our overall quality, customer support and ease of use. If your ever in need of training or have questions on the functionality please reach out - we have a fulltime helpdesk available to assist with any questions that you may have.

Replied 07/10/2020
LIZZETTE
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 04/08/2016

TOWN OF FOUNTAIN HILL

WHEN I TOOK OVER THIS JOB I HAD NO EXPERIENCE AND NO ONE TO TEACH ME. THE TECH STEVE WAS SO PATIENCE AND HELPFUL WALKING ME THROUGH AND EXPLAINING TO THIS POOR BRAIN CAUSE I WAS TOTALLY KINDERGARTEN LEVEL. I TOTAL LOVE STEVE TO BAD HE'S IN CALIF. OR SOMEWHERE BESIDE HERE. BIG THANKS TO THE PROGRAM FOR THE EASE OF THE SYSTEM

Pros

ALL LISTED AND DIRECTIONS SO EASY TO FOLLOW

Cons

NOTHING

Response from Creative Technologies

Thanks for the kind words on Steve's support Lizzette. We appreciate your business !

Replied 04/08/2016
Jason
  • Industry: Government Administration
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
2
Ease of Use
3
Customer Support
5

3
Reviewed on 15/03/2017

Village of South Range

We wish it had 3 charges we could have usage multipliers on, there are only 2. We are currently running Version 9.3.12 are there any updates that could be installed? I believe it has been almost a year since any updates which is very possible. Any progress in getting this software to import/export to Pontem Fund Accounting Software? Would it be possible to have reports print service addresses for customers on more reports?

Response from Creative Technologies

Jason thanks for the review - Yes, we do have a newer version and are releasing a new version that has more features to integrate with Fund accounting. Someone from our support team will contact you.

Replied 15/03/2017
Caroline
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 08/03/2018

The utility billing software is uncomplicated and fairly easy to teach to other users.

I am not sure of any specific benefits I receive using this software but I find it user friendly.

Pros

The software is easy to use and customer support is on the West coast, which is helpful for our needs.

Cons

Latest upgrade made current meter read confusing ad after making customer support aware of this issue, no resolution has been given.

Scott
  • Industry: Government Administration
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 16/07/2019

standard review

Pros

Lots of options for creating reports even though they are not always easy to filter.

Cons

When generating a reprinted bill, you have to put in 5 separate dates every time. We have not been able to figure out a way around this even with help from our IT support.

Diana
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 28/03/2018

used it for several years. it works well for our water district. They are always making...

Pros

The reports are great and customized if needed. They can be exported into Excel. Just about anything my board wants to know I can usually deliver.

Cons

Having to switch to different screens so much. But that may be my problem. I'm not very patient!

Kellie
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
4
Customer Support
5

4
Reviewed on 16/05/2012

Great product with even better support!

Highly recommend this product to anyone who does utility billing. The product is great, but the support is first class. We love everyone on the team at Creative and all they have to offer. Michele has been wonderful to work with. We can't say enough great things about her customer service and willingness to meet our EVERY need! Thank you!

Pros

Customer support is unbeatable. Implementation and training is 5 star! All of our issues are addressed immediately. Our product feedback is always welcomed and often addressed with the next version. We love all of the features of the billing software and would highly recommend the product and the company to others.

Cons

There are some minor issues with the ease of use and some items that don't meet our needs, but we have some odd and somewhat complex billing scenarios. Most of these issues are under review and are being addressed.

Response from Creative Technologies

Kellie, it has been a pleasure working with you and the staff at High Gabriel Water Treatment.

You challenged our team several times to improve product functionality and simplify the billing processes, I am glad we have been able rise to occasion to meet your needs. It's customers like High Gabriel and our partnership with Invoice Cloud that helps us deliver a quality product and be a better company.

Thanks for all your support.

Leslie Jantzen - President

Replied 16/05/2012
Debra
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/08/2016

Review from Franklin Township Municipal Authority

Over the phone tech support was wonderful. Operator entered our program and I watched while they adjusted items that needed adjusted. Software worked perfectly after adjustments were made.

Pros

Easy to use

Cons

Nothing

Response from Creative Technologies

Debra, Thank you for the excellent feedback on our customer support we appreciate your business.

Replied 24/08/2016
REBECCA
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/08/2016

USEFUL CHANGES

HAVE BEEN USING PROGRAM FOR PAST 15 YEARS...............................................................................................................................................................................

Response from Creative Technologies

Thanks Rebecca we appreciate the 15 yr loyalty to us and the El Dorado program.

Replied 10/08/2016
Jill
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 27/03/2019

Great Upgrade from old software

This software was a great upgrade to the outdated billing software we had. The help section is awesome as well as the programmer who is very responsive and knowledgable and willing to go above and beyond to help you.

Pros

Ease of use
Functionality
Customer Service and Help Section
Constantly improving

Cons

Reports not as user friendly as I would like and the turn around time on getting the kinks out of a report.
During conversion would recommend more training.

Lexie
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 17/02/2020

Review

Pros

Very easy to get around and to do statements

Cons

We get an error in the billing history and it kicks us out of the system

Response from Creative Technologies

Hi Lexie - Thanks for your comments and review of El Dorado. Our records indicate your running a version of our software that's over 7 years old and we have lots of enhancements and new web based features for you to consider. Our support team will be reaching out to discuss your options and look at providing a solution for enhancing your billing history data.

Replied 18/02/2020
Dillon
  • Industry: Government Administration
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
2
Ease of Use
3
Customer Support
5

4
Reviewed on 12/03/2018

We use this software to manage our water and sewer billing

An easy way to manage and bill all water and sewer accounts in the village

Pros

The functionality of the many different kinds of reports that can be generated is nice. I also like that accounts can be looked up using many different search terms.

Cons

For our purposes, we need a third fee type, but that is not available. This forces us to assess both fees using one of the two hard-coded categories and then split them out into two accounts later by hand. Also, the lack of ability to easily select individual accounts to print out bills seems like an oversight. When people come to pay and forget their bills, I have to add a special handling code to their account to print their bill out individually and then remove the special handling code afterwards. It just seems like the ability to select accounts to print out bills and the ability to assess as many separate fees as needed would be built into the software.

Diane
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2010

Water Company Billing

Highly recommend this software product

Pros

Our company provides billing services for a small water company. They asked us to do research for a new software to replace their Quickbooks billing system. The sales rep and tech support at Creative Technologies bent over backwards to provide us with a demo and all of the information that we requested.
We have found the El Dorado software to be very user friendly and the support is excellent. We had Creative Technologies import the history data for several years back for all of the accounts. This has been of great use to the Water Company.

Cons

We have no complaints

Response from Creative Technologies

Thanks Diane - It's always a pleasure to work with you and your company.

Creative Technologies General Manager

Replied 09/12/2010
Cheryl
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
5
Customer Support
5

5
Reviewed on 19/02/2016

El Dorado Utility Software is very versatile!

I use El Dorado Utility Software for a variety of client's and databases with unique billing and reporting requirements for each. It has the capability to be set up customized for each of the different entities. The staff at Creative Technologies are instrumental in converting databases based on unique requirements and are extremely proficient in determining the essential components needed to convert existing databases into the El Dorado format. El Dorado is extremely easy to use for billing and for providing customer service in terms of trouble shooting problems, creating service orders and taking payments. The staff at Creative Technologies are extremely responsive and a pleasure to work with!

Response from Creative Technologies

Thank you Cheryl we always enjoy working with you and your team.

Replied 19/02/2016
Stephen
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
5
Customer Support
5

5
Reviewed on 24/07/2009

Great Afordable Utility Billing Solution

10 out of 10

Pros

We recently installed the El Dorado Utility billing solution and found the installation to be very easy and straight forward. The product is feature rich and exceeds our requirements.
The software provides a simple interface and the reports are excellent.

Cons

Would like to see integration with Yardi which I understand is being worked on.

Response from Creative Technologies

We at Creative Technologies value the feedback from our customers. We helped Westside automate their utility billing saving them time, money and improving customer satisfaction.

Replied 14/01/2010
80 reviews