Toast POS Reviews

Pros

One stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.

Cons

Takes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.

Alternatives Considered

NCR Aloha and Time Tracker

Reasons for Switching to Toast POS

More robust and offered more scale as we grow to keep everything on one platform.

Pros

The inventory feature on Toast has revolutionized the way we track our products. Being able to enter recipes, add invoices, track waste, etc. - and do it all in one place - is awesome. And the fact that it is all so easy and user friendly is just a bonus!

Cons

We receive a sales report from Toast each morning, which is great. It would be nice if in this email there were a few specific reports that were pushed to you, as opposed to having to click "full report" and pick and choose what you'd like to view on the website. For example: weekly sales summary, hourly sales, payroll detail, etc.

Pros

User Interface is absolutely gorgeous
So much more intuitive than other systems (seems like it was designed by me)
Very fast transaction and screen speed
easy to add things to menu/change prices
Works very well so any sized restaurant
makes splitting checks way easier that most POS systems

Cons

Receipt printer that we got from Toast could have been a little nicer. Was very light and moves around a lot.

Pros

Toast is amazing it not only can handle on the fly menu changes, but can also work as your punch clock. Runs very smoothly on android os.

Cons

I can't complain. Toast handles all your daily reports and makes them easy to send to others, archive or what ever your case maybe.

Alternatives Considered

Maitre'D

Reasons for Switching to Toast POS

It was a a lower price.

Pros

Very easy to use and make on the fly changes

Cons

The constant Nickel & Dimming! I have multiple restaurants and its so frustrating that each one has different pricing. I have had toast for over 5 years now and it constantly has changed so much so fast that the customer service line employees have no idea how to get things done. If you power on and off and it does not work you will have to wait for someone to call you back that has higher credentials.

Also I have had their special router go out 2x now (funny just a week after warranty both times) and my restaurant could no longer use the POS and they could care less. Its been 1 week and still no replacement. Such a shame their customer service is so bad and it just feels like a money grab at times.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Toast POS

AT the time it was the only POS that could continue to accept CC when the internet went down. Now that many offers this, we are currently looking at other alternative companies.

Pros

Easy to use, user friendly for new employees

Cons

The handheld options are a little expensive

Pros

Easy to teach and edit POS that is specific to the restaurant industry.

Cons

I would have liked to seen it have an employee schedule system integrated into the POS. Not just a simple time clock.

Pros

Easy to use and very simple and clear layout for each screen. And it is very easy to modify new changes. And the website is reliable to give most current updates in sale and labor and other statistics.

Cons

I wish that an apple app will be available soon to make it easier for management staffs to check on immediate statistic. Also the customer service takes forever to reach every time we call. And the customer service representatives respond in emails , most of the time they don't really know what the real answers they are providing but some generic email templates. And they will ask you to call them if you have any questions. So yes, you are back to square one.

Pros

What we like the most about the software is the constant upgrade, how easy it is to use, the back office is fantastic!! We had Micros before we switched to Toast and it's like we came out of the dark age and into the modern world!

Cons

Honestly not much we don't like.....maybe that SOMETIMES it lags. We don't experience that too often but it does happen from time to time.

Pros

The software is great when it works. But it isn’t dependable.

Cons

The customer service is terrible. Our POS stopped working and the tech support is terrible. Our restaurant was done, and so the customer service escalated it. It took a while to get a call back, and overall, it took a week to get it fixed. For some reason, they needed us to buy a whole new POS computer.

This company is terrible to work with and we’ll be switching to Square in the future.

Pros

Toast is our third & last POS & we love it. Software is easy to learn, does everything they say it will & it provides more data points than you'll want, so you can see what you do want to see. Super easy to add menu items & photos. When you call support you get a real, english-speaking person who knows how to deal with your issue. Communication from Toast is high quality & consistent.

Cons

The credit card processing fee is a bit high but it is NOT costing us more than before; I had just hoped to save a few dollars in this area.

Pros

The inventory management feature is probably the best feature to me.

Cons

It is difficult to add a food item to the menu. You can’t close the system down for the night with an open tab.

Pros

Toast is a great point of sale. It's easy to use interface mixed with helpful team make using this point of sale a breeze.

Cons

The only con I have is that it is on an android tablet and not on a apple tablet. Would be great to have a iPhone app as well.

Pros

Plenty integrations and keep adding more. It is not windows based, so it is less troubleshooting. The hardware is cheaper compare to windows platform. Easy to manage and user friendly interface. Work without the cloud.

Cons

Getting more expensive. Subscription based. No payment processor flexibility. You can't but the hardware outside Toast.
It may not work for big enterprise with plenty POS.

Pros

What I like most about this software is that it is user friendly, flexible and it offers a professional vision.

Cons

There are down times when glitches arise in the day to day usage, however, these are quickly resolved.

Pros

The hardware and quick editing make this an efficient method for restaurant server and mod use. The screens are easy to edit as well.

Cons

The customer support is TERRIBLE. We were even given wrong information from the trainer before we started using the software. We are often on hold for extended periods with no response and the majority of our help tickets go unanswered. All of our credit card machines have malfunctioned in the three months that we have had the program. The tablets are also not spill proof and have glass screens making it incredibly restaurant unfriendly. The reporting is thorough but has consistent flaws and bugs. Editing checks in difficult and many basic management tools require multiple steps.

Pros

Very user friendly. Easy to fix any issues. Fits perfectly into our system.

Cons

Not really anything that is giving us issues

Pros

Not much, the POS does track customer info well but it is a long process to ring in orders and we can not mix cashing out at the register at lunch and the table at dinner. I told them this was important and the issue is just being ignored by toast. They promised food pictures could be loaded to tablets to display for customers, it cant do that. Our register after installing didnt balance out at the end of day, for 3 mo tbs thier answer was someone was stealing. I fired my manager and the drawer still wasnt balancing. They sent out a trainer and found out our system was set up on multiple wifis. This was three months of repeated check numbers on the same shift and several other operational problems. Toast only cares about collecting thier cash. I would recommend looking at other POS systems.

Cons

1. Ringing in orders can be lengthy
2. We cant cash out at the register for lunch and table sideat dinner
3. You cant print from POS directly
4. You cant take pictures of food or drinks to show guests.

Pros

Easy to use user friendly very easy to learn the system

Cons

Nothing really it’s s transistion from a different system but any time you change there’s a transition

Pros

Able to change anything on the system from anywhere. The learning curve is extremely short and the system is extremely quick.

Cons

Not able to have a true training mode for servers. By that I mean, everything that is rung in goes into the day's totals, instead of being in a training folder.

Pros

This is one of the better POS systems out there. They offer a high quality interface that is well designed and easy to use. Also very easy to teach how to use.

Cons

Sometimes it can freeze up or run a bit slow, I have found that this is the only issue that occurs occasionally.

Pros

Toast is a POS that allows for easy set up, on the fly flexibility, and excellent data analysis. Its modern platform and easily tailored interface allow you to arrange data in a way that suits your business needs. The key is properly setting up the platform from the get go to be able to track data in the way that is consistent and provides for business analysis. The tool is intuitive and easy to learn if you've used other legacy players.

Cons

Toast is not as customizable as some other larger POS players. You also risk some challenges if the wifi goes down. Further, it can be too easy to change/manipulate at times, which may allow for other users to set things up in a way that doesn't work for the organization.

Pros

Facilitates the work flow and makes it easier for departments to communicate.

Cons

Closing of the tables and end of month accounting is a bit complicated.

Pros

its versatility and amount of tech features are out of this world.

Cons

we didn't find out about it sooner!