User Reviews Overview

About ZooM

ZooM is a mobile sales force automation platform that helps retail, distribution, manufacturing, wellness and other businesses manage on-site agents, invoices, orders, deals or promotions and more. The sale route management...

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Feature ratings

Value for Money
4.4
Features
4.4
Ease of Use
4.4
Customer Support
4.3

Browse ZooM Reviews

60 of 60 reviews
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Gurvinder
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/11/2022

"Best platform for all buisnesses"

Pros

Best tool for tracking. It has no complicated process easy to use. This tool help to connect with my clients. So many things can be done with this tool when compare to others.

Cons

I don't found any problem in this tool. I'm using this very long time and satisfied with this.

Rushabh
  • Industry: Business Supplies & Equipment
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 25/02/2022

Excellent automation platform for small to large businesses

Pros

ZooM is one of the best software to automate our daily sales business.
ZooM software helps retailers , distributors, manufacturers to manage their on site customers, account details , orders.
This software also help to plan future activities and goals to grow our business by creating reports and surveys and analysis, tracking system.

Cons

ZooM is not that much compatible for iOS or Mac.
Although, I am still using this software so I like this software, at start this software's dashboard is bit confusing but after understanding all the features now I can use this software confidently.

Barry
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
N/A

2
Reviewed on 03/11/2020

Very young CRM/POS software

We only ran ZooM through a POC for less than a year for a customer. In the end it wasn't something we could recommend to our customers.

Pros

It's very simple and basic interface doesn't take much time to learn.

Cons

ZooM is not iOS or Mac compatible. This means if you buy ZooM you do not have the option run it on iOS in the near future. I'm not sure if this is on their roadmap.

Top ZooM Alternatives

Felix
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 07/07/2023

Mobile CRM Lead

Best CRM integration channel possessing all required modules to optimize cloud sales and marketing as well as CRM distribution.

Pros

Ease of deployment and usability. CRM lead integration and distribution. Sales analytics, reporting and tracking. It has an exclusive UI and GUI designed for Ecommerce management and marketing.

Cons

Since we implemented Zoom, it has been our best platform for reliable sales and marketing Strategies and reporting.

Gerald
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 24/07/2023

Fast sales tracking tool

It has helped us to reach and engage more customers from wide range of confirmed network. It has linked the company with potential clients and stable markets.

Pros

It provides data analytics of the sales programs from our websites. Sales agents can easily track orders and fulfill customer demands on time. It is simple to use and customize

Cons

I have not experienced difficulties while working with ZooM.

Maurice
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/12/2022

''Ease sales automation platform.''

Through this platform we easily automate our sales hence good governance of the organisation expenditure.

Pros

The platform is quite simple to set up and use. The user interface is so easy and straightforward. The platform has helped us to manipulate tasks for the organisation. One can track progress of the entire team easily.

Cons

The platform is not fully packed with features which would help in making tasks more effective. More features would be helpful.

Brendan
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/01/2022

Great software, super user friendly

Pros

Very user friendly. Easy to use. Easy to train other team members on its features. Highly recommend.

Cons

I don't like how expensive it is. I don't think the value justifies the price. And I'm not a cheapo.

Muhammad
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 21/07/2022

Zoom - A good value for money

Overall, it gives good value for money, especially if the size of organization which is looking for cost friendly tool.

Pros

In my view, outlook is great, eye catching and create interest to use it. Overall it help to track progress of team and provide platform for communication

Cons

In term of negative, I think there are a lot of room for new features such as creating target or budget in system which act as reminder to the team to meet. In term of implementation, it took a while as it is not easier with Mac operating system.

naveen
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/06/2021

Zoom review

Overall ride is good. It continually fantastic to comprehend and tune your your income pressure and automate at the equal time with ZooM.

Pros

You can effortlessly tune what precisely is occurring in the field. You can effortlessly song all of your income crew and it additionally minimizes the coordination time between subject and the backend team. The second an motion is carried out by using a income executive, it is accompanied by means of an electronic mail and an SMS. Any motion carried out via a area government and robotically shared with MIS and gorgeous motion is taken primarily based on your flowchart.

Cons

The solely issue abut ZooM is that it has solely electronic mail support.
The solely issue abut ZooM is that it has solely electronic mail support.

John
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 16/01/2023

Easy tool for sales force automation

Pros

The platform is quite simple to set up and use. The user interface is easy and straightforward. Makes extra sales projects and goals easy to track. Also, inexpensive compared to competition.

Cons

Lacking some features that more expensive software has, but this is still a much better value overall

Priyanka
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/03/2022

Uses of Zoom

Zoom is the best software to automate our daily sales in business. It helps in job tracking as well as optimization. This software helps to send the task status with the necessary feedback. It is very user-friendly and can be used in invoicing, billing, and documents. It also helps to monitor attendance.

Pros

1) It can track sales and automate at the same time with zoom.
2) The service of this application is amazing like the customer signature feature is great.
3) It's easy to set up inventory and invoices and meetings.
4) It helps businesses by creating, analyzing, and tracking reports and surveys.

Cons

1) It does not work on iOS or Mac.
2) It is expensive.
3) User interface is not that intuitive.

Verified Reviewer
  • Industry: Civil Engineering
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

5
Reviewed on 15/03/2021

Customer Relations Management

It is a seamless integrated solution that manages interactions between customers, business partners and employees to help companies grow and succeed.

Pros

Includes sales force automation, customer service and support applications, marketing automation, business partner management, business intelligence, application development, Internet of Things (IoT), integration and cloud services.

Cons

The system crashes for a very short time and comes back quickly. At that time, there is a return from the backup. In this case, everything you did in the last 5 minutes may be lost.

Alexandra
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/06/2020

Love this product!

Overall, Zoom has been an amazing product and I would recommend it to everyone I know.

Pros

I with out any doubt love zoom and what it has to offer. I have used it not only in my professional field but also in my personal life.

Cons

I am still learning how to navigate through the product and have no negative things to say at this time.

Verified Reviewer
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
3
Customer Support
N/A

4
Reviewed on 21/01/2022

ZooM as invaluable partner to your day to day sales activities

Pros

Very good all in one suite of automation to boost your sales. Better price in respect to its big competitors.

Cons

I found this software a bit more difficult to operate compared to the other popular software for sales automation.

Caitlin
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

4
Reviewed on 17/02/2022

The best option but not perfect

Pros

It's easy to use and everyone is familiar with it.

Cons

There are bugs that are not always addressed by the company in a timely manner and show up as "your internet connection is unstable" even when other programs are running fine.

Prashanth
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
N/A

4
Reviewed on 18/05/2022

Fully customizable, feature rich

Pros

Helps retrieve real time demand generation data, sales, goods and helps with time optimization. Plenty of performance metrics, API support and a Mobile app

Cons

No mobile app for IOS, UI could use some steamlining

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 03/06/2021

Best of its category

The experience is good, but not great. It hasn’t been updated in a while, it definitely looks outdated

Pros

The product is the best of its category, mostly because of lack of competition, nevertheless it is the most complete solution

Cons

There are a lot of security concerns specially in terms of information flows

If you don’t have issues with that, go ahead. But it’s probably a deal breaker for bigger enterprises

Christian
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/07/2021

Once you go ZooM you can’t go back.

Experience was wonderful with zoom! Customer service was amazing and made it really easy if we had any questions.

Pros

At first I was skeptical as to how it was different from other software that we had used. After I used it, I understood exactly what it was needed. The dependability is unmatched.

Cons

The setup was quite easy, but I could see how it could be a hassle to some people at times. Super easy to use once it’s all setup though.

Verified Reviewer
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 18/04/2022

SFA app for sales team on the run

Pros

The app is very easy to understand and use. Our sales team does not take a long training time but can use it nicely.

Cons

The design of the app can be 'cooler' and now the look is quite plain. But it doesn't affect the usability though.

Raahul
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 07/03/2021

One of the best Sales Force Automation solutions

Overall experience is good. It always nice to know and track your your sales force and automate at the same time with ZooM.

Pros

You can easily track what exactly is happening in the field. You can easily track all of your sales team and it also minimizes the coordination time between field and the backend team. The moment an action is performed by a sales executive, it is followed by an email and an SMS. Any action performed by a field executive and automatically shared with MIS and appropriate action is taken based on your flowchart.

Cons

The only thing abut ZooM is that it has only email support.

Gwendolyn
  • Industry: Mental Health Care
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/05/2022

Frequent user of ZooM

I will continue to choose and utilize ZooM weekly.

Pros

I love the Padlet and the creativity to set up according to my needs for the meeting or training I am conducting. I love creating breakout rooms and popping in on each room to check in and answer questions.

Cons

I do not have any concerns with ZooM at this time.

German Liber
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

3
Reviewed on 16/10/2021

It's good for starting!

Overall, it's a really good experience, it has some things to tweak, but I would recommend this app to anyone who wants a good sales force automation.

Pros

I tried this sales force software because someone recommended to me. As a graphic designer I sell a lot of t-shirts, stickers and other printed goods. I used it for less than a year, but the interface is very clean and easy to understand. It wasn't hard to set up the inventory or the invoices, which is great because you always want to share a duplicate with the client, all the data is right there! Customer signature feature is great.

Cons

Sometimes the system fails for a while. Not compatible for macOS.

Jodene
  • Industry: Higher Education
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 06/05/2022

Zoom Review

Pros

The share your screen feature makes it easy to follow along in meetings and classrooms. The video and audio qualities are exceptional. The record feature is especially useful when you need to write minutes for a meeting.

Cons

I have not found any issues since I have started using this software.

Mark
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 13/07/2022

Sales Tracking

Overall my experience with the software was good and I would recommend it to colleagues in the future.

Pros

How the features make it easy to transform leads into clients
Lead Tracking
Managing Customers

Cons

I would rather have live support for Customer Service, not just email.

Verified Reviewer
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 26/05/2022

ZooM: Best app to boost your business

Sales data can be handled very seamlessly. Integration between customer, sales executive and company helps to boost business relations and promotes overall growth.

Pros

It includes variety of features like account management, sales force automation, sales mapping, sales tracking etc. All this innovative features helps perfectly to boost sales. All customer & sales related data can be managed within single platform so as to avoid any complications.

Cons

Not compatibility with iOS platform is main con of this app. App takes time to load and sometimes even crashes which needs to be look after for better user experience.

60 reviews