3CX Reviews

Pros

3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones.
We love 3CX and use this pbx since many years.

Cons

There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.

Pros

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Cons

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Alternatives Considered

VICIdial

Reasons for Choosing 3CX

Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.

Switched From

Dialfire

Reasons for Switching to 3CX

VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.

Pros

It is handy to have my business line call and record calls while using my cell phone. I prefer to not give my cell phone number out to customers so by calling from the app on my phone, customers do not know that I am not at my desk.

Cons

The app for my desktop changed a few years back and is now huge. It is not very convenient to leave up on the desktop anymore as it covers a large majority of my icons. When the change happened, we also were not able to use our busy light feature anymore.

Pros

I use 3cx at work to make and receive phone calls. The audio quality is good and the program is easy to set and configure.
In the "mini pop-up" dashboard you can have a look at the other users and their status, make internal calls and forward the external calls.
You can set your status from available to e.g. away or DND just with a click.
I use 3CX mainly with headphones, setting the audio is quick and the call quality is good (obviously your line should be fast and stable enough). The program is automatically launched during windows startup and stays minimized in the task bar.

Cons

Nothing to report, it works fine, the interface is simple and clear and I like the way was made.

Pros

full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!

Cons

some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.

Alternatives Considered

Voys, RingEX and Zoom Workplace

Reasons for Choosing 3CX

to many bugs and price

Switched From

Skype

Reasons for Switching to 3CX

for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetings

Pros

• It is free.
• Assists in the company's internal communication.
• It is always updated with improvements.
• Ease of receiving and transferring calls.
• Ease of configuration and installation by the end user.

Cons

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Pros

3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it.

As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.

Cons

Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay.
The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.

Alternatives Considered

Cisco Jabber

Reasons for Switching to 3CX

As I understand it, it was about the features available and overall value of the product we were getting - the user interface were also big reasons.

Pros

With 3CX you'll have a very functional IPPBX at a very reasonable price.
The admin panel is very easy to use and very powerfull.
The call Queues, the ring groups, the digital recepcionist are functionalities very well implemented.

Cons

The softphone is not at the same quality level as the switchboard, they must improve it if they want to keep their current clients.
The users must do some micro configuration level to improve the sound.

Pros

The price is relatively inexpensive above a certain number of licenses. As we use it to replace the mobile lines and to be able to call customers, we considered making the change.

Cons

Technical support is quite bad and is necessary to deploy updates. It is necessary to configure a VPN with a very complicated configuration in order to have access to the management server.

Pros

The software is easily maneuvered, the calls are made once dialled out and the software gets updated frequently. The calls are recorded and recording produce in approximately and hour after completed. You can easily tap in and monitor a call that an agent is on as well as it provides a chat feature.

Cons

What i liked least about this feature is that there was an issue when you log break there is no way of monitoring how long you were logged for. Unless it's done by the master controller 3cx.

Pros

Scalability and flexibility: 3CX is designed to scale alongside businesses as they grow. It supports a wide range of hardware and software endpoints, allowing organizations to choose the devices and platforms that best suit their needs. Additionally, 3CX can accommodate remote workers and distributed teams, enabling seamless communication regardless of location.

Cons

Support limitations: While 3CX offers customer support options, some users have reported challenges with response times or difficulty in reaching the appropriate support channels. The quality and availability of support may vary depending on the specific support plan or subscription level chosen.

Pros

I like that 3CX works for start up and mid to large size companies. The price is reasonable. Integrations with Hubspot and other SMS apps are available.

Cons

There's no Caller ID feature, and no native SMS function.

Pros

3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository.

Cons

I do not face any drawback when using this program and I use it on a daily basis.

Pros

Safe environment for internal and external communications and sharing. Integrations with calendar applications for effective conflict-free scheduling.

Cons

This is perfect tool for all communication requirements,no dislike at all.

Pros

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Cons

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

Pros

The software is very affordable compared to other products we looked into and provides an array of options - almost anything we'd need.

Cons

It doesn't integrate well between soft phone, desk phone, and app on the cell phone. Voice mail or missed calls have to be addressed individually, on each device. Also, if I refuse an incoming call on my cell phone app, I would expect that refusal to apply to the soft phone and desk phone as well, but all continue to ring.

Pros

The 3cx software makes remote changes a breeze. The ability to allow end users access to a phone over their computer without a physical phone saves cost of a phyisical phone. Users have reported that it is easy to use both making and receiving calls and have noticed no quality loss from our old phone system. It is infinitly easier to administer than our old system and i would not go back under any circumstances, even at the cost of my employment.

Cons

The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in places were physical phones are installed.

Pros

The quality of the recorded calls is amazing and it makes them very useful for training purposes . 3CX gives you a lot of freedom to organize the call list in a way that works for you . The admin panel is centralized ,which makes it easy for managers to properly oversee everything.

Cons

Configuring it when you are starting out takes a lot of time . Status changes ( from online to away and vice versa ) take a while to sync up and this could lead to missed call .

Pros

Infinite extensions and best mobile app. It is very easy to manage, CRM connectivity, Google and Microsoft integration, and more can be created with the 3CX Call flow Design app

Cons

It becomes slow if there's more people on the network using it at the same time, it disconnects and you end up thinking it's the person on the other side of the line who dropped your call but no, it actually disconnected on your side.

Pros

The interface is easy to you. It's useful to have a chat function too. Option of an app which is good when you're on the move

Cons

Relatively basic software, I'm not aware of many additional features. The interface, although easy to use, is quite basic looking. It could look slightly more modern.

Pros

It can record your calls, transfer the call and you can search for the numbers available on your system as well.

Cons

It has issues that are resolvable, sometimes it doesn't work even if you have a good internet connection or the voice breaks a lot sometimes.

Pros

During the first lock down when everyone was forced to work from work, we had 3CX Apps and making calls from home as if we are in the office. The App comes with the Instant Chat platform and Video Conference. It is cheaper to make phone calls from this system.

Cons

The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a meeting.

Pros

3CX Self Hosts a PBX and thats the best Part. No need of a Seperate Server. Everything is under 3CX and all the internal features of a PBX are very easy to use and manage. Morever its free for small communication systems

Cons

SBCs - Session Border Controller are one thing that sometimes causes an Issues.

Pros

The User Interface allows for a highly configurable phone setup that can be customized to your needs.

Cons

A major issue with 3CX is its reporting interface. Every report must be queued up and emailed for display. If running an analysis of phone data, you have to put in the parameters of the request, assign an email to send the report to, wait for the email to come in, and then follow the link to view the results. If you're trying to do a comparative report for any time range - and/or involving multiple phone queues, you have to repeat those steps numerous times. Compared to an interface that displays results inside the web portal, 3CX's process is extremely inefficient.

Pros

3CX is a software that helps entreprises to handle commercial activities. It's a super attractive collaborative space

Cons

Nothing negative with this software. its work perfectly

Alternatives Considered

Aircall

Switched From

Aircall