User Reviews Overview
About Bitrix24
Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and...
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- Industry: Internet
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Reliable CRM platform
We have a great experience deploying Bitrix24 as our main platform to organizing and managing our customer related service. We also use the task management tools provided as our alternative task management platform and to manage my basic daily task.
Pros
Bitrix24 has almost everything that a "Customer Relationship Management" needs and it is very easy to implement this platform to work flawlessly with our current system. It has a very good tool for contact management that we use to manage our employees profile, customer ticket and contact details.
Cons
There are some report details that are left out in the report generated that are very important for us to have a clearer analytics and insight. They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.

- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Project management managed well with Bitrix24
Working with Bitrix24 has very many benefit, almost everything that i need is available in this software and i don't need to integrated it with other service or survey to make it a complete software. Storing document and files can be done easily within the software without having to use other cloud storage software.
Pros
Bitrix24 really has help me and my colleague managing task and project that we are running and collaborate. Communication the most important feature for collaborating project, and this software has provide us to have video calls and chat platform build-in inside the software. It helps us to connect easily with each others.
Cons
Work-time tracking is one of least tools that we don't ever use to measure our working time. As long as the work is done according to the time frame that has been decided, how long we are working online everyday is irrelevant. They better add milestone tracking rather than work-time tracking in my opinion.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Online Time Clock: Bitrix24
Real-time file sharing.Team collaboration.Task and project management.
Pros
It combines CRM, file sharing, time tracking, task and project management tools in one central repository.
Cons
I have used Bitrix24 for quite long now and I pike how the vendor technical team respond rapidly to our queries whenever we have issues.
Top Bitrix24 Alternatives
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good Product but Poor Service - Definitely not located in USA
I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.
Pros
User Interface.
Easy navigation
Less Learning Curve
Cons
They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.
Reasons for Choosing Bitrix24
Just a better interface, but zoho support makes it all worth to be using zoho.Switched From
Zoho CRMReasons for Switching to Bitrix24
Just better user interface- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Why we use Bitrix24
Will not be ale to run my business without it
Pros
Bitrix24 runs our entire operation. From contact management to tasks and communication, all in one system
Cons
Sometimes some bugs do appear, but is manageable

- Industry: Research
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Hoped it would be the CRM for us, but it's too heavy and pricing is nitpicky
We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors.
Pros
Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.
Cons
Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.
Reasons for Choosing Bitrix24
Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.Switched From
SugarCRMReasons for Switching to Bitrix24
Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Functional and collaborative communication tool
It improves work flow by enabling secure, remote online communication. This solution uses professional-grade tools to satisfy all needs, from collecting team opinions to monitoring financial operations and trade.
Pros
Tasks, projects, and pipelines are Bitrix24's best features. It helps manage project roles. Functions can also classify members. It defines workflow management, project organization, and scheduling skills.
Cons
It is thorough and straightforward to integrate into business, so far. It's simple and customizable to your company's needs.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
a great way to communicate within a large nationwide company
Pros
I like that this is a one stop shop for me and my co-workers. I work for a company that is all across the US, we have multiple clinics in various locations. This is a great way to streamline all of our documents, protocols, guidelines, and is a great way for us to keep in contact with each other.
Cons
I think that at times there are almost too many options for folders that it can be difficult to find what you are looking for.
- Industry: Fund-Raising
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Managing Time
This product gives adequate time to complete the tasks and projects
Pros
Project projecting information request is quickly responded to and what the upon by the certified partner
Cons
I use the software to plan and create the road map for the projects and also organize the tasks
- Industry: Market Research
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Review Bitrix24
it is a very useful tool for any business who wants faster and effective way of reaching and communicating with its employees.
Pros
Bitrix24 helped my company stay organized in its conversations with existing & potential clients.
Cons
It's mobile app functionality is quite limited. Bitrix offers a lot of features. It would be nice to have those features laid out in an easier layout.
- Industry: Computer Software
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
I love Bitrix!
It has been 2 years and as of now, i have not thought to look for any other platform. if ever anything pops up, i consult my service provider, and every time we see that it can be done or added to my existing package.
i will give it 5 starts for making my life easier.
Pros
More than 38 modules in one single place make this wonderful. I like that we use it for operations and analysis. The ability to customize even makes it more user accepted.
Cons
Took me time to think, however, yes it does need little help when it comes to reports.
Reasons for Switching to Bitrix24
It had more features than we required at the moment, however, we know that in future we would be requiring it. So, having a product that is scalable is wonderful and it helped us quickly make the decision.- Industry: Computer Hardware
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Bitrix24 the best Tools for team management
Bitrix24 facilitates team management
Pros
Bitrix24 is an easy to use software, it allows you to manage the history of contacts or prospects and stored. The communication is unified so everything is managed in one platform such as project and sales management. I recommend it to medium sized companies or those just starting out. Frankly, it has everything you need to get off to a good start.
Cons
It's a good software, but to tell the truth, customer support is limited.
Another thing is that the mobile version doesn't include all the features, especially when you're traveling. The server is also slow sometimes.
Alternatives Considered
BasecampReasons for Choosing Bitrix24
Bitrix24 is available as a free version and offers a free trial.Switched From
TeamWaveReasons for Switching to Bitrix24
Bitrix24 is available as a free version and offers a free trial.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
A Secret Jewel
Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur.
I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations...
As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore
You can try it for free and send me a comment about it.
Pros
1.-) Super customizable, multi pipelines, streamlined CRM
2.-) Great team management and employee time sheets system
3.-) Unified communications
4.-) the ability to attach phone numbers to it (and make and receive calls)
5.-) Multichannel contact widget for your website, directly connected to the CRM
6.-) Automation and visual workflow designer
7.-) website builder included (awesome for landing and squeeze pages)
8.-) Taks, Schedule and project management
9.-) Great community support
Cons
- The free version attaches a Bitrix24 reference at the bottom of every email.
- A couple of functions are not polished or clear enough (at least for me).
- Don't have an accounting feature.
- Industry: Staffing & Recruiting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Bitrix24 - Team Lacks Sensitivity on Custom Reports - Highly Irresponsible Team
Bitrix24 has strong potential but sad to express, they are not a serious organization with its product development module is of still old age. Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab. Humble request please understand and Learn the basics of sales, what is important aspects to measure in every organization in sales is employee performance and lead management efficiency,
The customer service you keep on banging your head but their support is like if they want they will give else you keep on reminding
Hope you understand and trust your customer's hard-earned money, understand their problems, help them grow with the right kind of solutions, rather than just with your patient reply, "SORRY we don't have this feature right now, new development request has been created."
Pros
When you are working on a sales CRM, the team's performance report is of utmost importance. I have been doing follow-ups for the last month and the reply is that as of now there is no such report in their system.
We are using it for our service industry. Just a disaster system, 2 years the money is sheer loss of money and more than that loss of trust and respect towards this brand who is least serious in considering the basics of employee daily/weekly/monthly performance report.
Cons
You check for any basic report you will not get. Their system cannot give reports based on your custom fields and thus the entire system fails to adhere to basic sales processes.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
Bitrix24 lacks sheer understanding of the basics of the sales process
Before any sales deal happens there are various stages towards that success first it begins with lead validation, if the lead is not validated then it's a sheer waste of time, effort, and energy.
So after lead validation, the mail is sent after that follow-up begins then its success or failure
Everyday sales team have to work on this process but sad to say No reporting structure at all
-Employees Lead Management (the chart is showing but not working in CRM ANALYTICS)
-Custom field tab reporting not there at all
-If you want to see entire sales employee's daily activities Bitrix24 does not has it at all
like how many leads validated, email sent, call made, task scheduling
-Employees time spent on Bitrix24 is not there on the std module, these are bare min basic features
-If you have dismissed an employee from an organization or any employee has left, you cannot remove that person from Bitrix24
-They don't have birthday greeting features for leads, it is only possible when they have done deals this is just a weird example.
-Your email bounce back no reports
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
All-in-one platform, organize daily work and improve collaboration.
Bitrix24 made a difference me unravel issues related to separate whereas working with a few accomplices and colleagues from other cities or nations, I can effectively share and track any assignment related to our company. We utilize Bitrix24 at work for everything, it is our entry to communicate, send records, video calls, chats, it too has numerous highlights and devices for successful CRM, such as the Gantt chart to screen assignments and their advance. We utilize it over all divisions to make strides execution and collaboration. Bitrix24 is making a difference us oversee our lead era pipeline and makes a difference us analyze and venture income from distinctive trade channels, it too makes a difference computerize certain forms inside lead era.
Pros
It is simple to utilize and explore, it is an amazing collaboration instrument that permits you to bunch all your ventures, records, assignments, contacts and messages, I am astounded with the speed and accuracy of the AI (manufactured insights) chatbot that permits you to make errands , reminders and notes with fair some clicks. As a group pioneer, this program has made a difference me organize my group way better and made a difference us get our assignments done speedier. Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records and archives are sent and transferred rapidly and video calls are perfectly capable of being heard and see exceptionally clear. The truth that it is within the cloud makes everything effortlessly open and our computer does not get over-burden with data.
Cons
In some cases the program can feel a bit overwhelming, maybe it could be a computer issue or a terrible configuration when installing the computer program, in spite of the fact that it could be a fairly total program, it seem utilize a few other integrative so that everything is within the same program . The client interface is the worst, it is simple to utilize but after you have experience in comparable computer program since it really isn't as natural as I would like. No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the analytics isn't simple to utilize and design.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
overal a good CRM at good price per user.
overall is a good trusted CRM that does the de job for an affordable price, and a lot of functions, and has scalability. you may understand that support is a bit limited for advanced stuff.
Pros
It s is a good CRM option, the price is based on plans which include a number of users and functions (but others may charge per users and pers functions) for less than 5 persons can be pricy, for 100 users is very very affordable, also a free staring option. It is big enough to have a lot of forums and supportThe support is accessible but limited Yt has a lot of functions, a lot you won´t worry about missing a function on scalability.
Cons
-They may change the prices and plans at any time (and it goes up) it happened to me twice all ready, an email saying our prices will increase in one month, and nothing to do. about 20% each time.-Support may be very limited, it may end by saying please contact a local partner for that.
Reasons for Switching to Bitrix24
price, functions, and scalability.- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Review of Bitrix24
The Problems we are settling is our Project the board and correspondence issues. Yet, with everything taken into account Bitrix is taking care of its work for our organization
Pros
What I like when utilizing Bitrix is that there are various types of how to deal with a venture. The client the executives is likewise a major in addition to us in our organization as we are partitioned into independent divisions that has every one of its own workgroups. For each errand you can designate, track, have cutoff times and fuse it to your functioning arrangement when you time in to their underlying working day include.
Client Dashboard
Having your own profile and can transfer records unto your drive is an immense assistance to us as we would require a distributed storage and across the board to keep our work streaming.
Group Collaborations
Additionally, the capacity to have a visit in a CRM which has call/video empowered truly assisted our group with working and convey better as we are generally working distantly. You can utilize the searchbar when utilizing the visit which I think helps when you failed to remember a few things when to conversing with a colleague.
Cons
What I don't care for is the point at which I am remarking to an assignment you can't utilize your standard tab keys to embed a few spaces. I realize it's a matter of inclination yet when you are utilizing the projectile alternatives of their rich content manager you can't utilize internal slugs see reference model [SENSITIVE CONTENT HIDDEN] which is discover irritating as we use it regularly. What we do is we make a different google docs that way we can indent into the list items.

- Used Daily for 6-12 months
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Review Source
Everything your team needs to get things done on one page, which can be a bit of a problem
Pros
Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind.
The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course.
Cons
Even though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there.

- Industry: Publishing
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Bitrix24 is a very complete tool
Bitrix24 is amazing to manage the tracking and delegation of tasks, this allows us to easily talk with all the members of our teams, we also use it a lot to use calendars and reminders effectively to accomplish the work, thanks to this collaboration software and the teamwork has improved, our internal communication has also experienced a remarkable improvement, we plan to continue using this tool for a long time.
Pros
This software has excellent customization features, such as graphics, that help provide accounting information to all customers, I also like the user interface and custom background options and especially the video theme, with this tool I keep the community more linked through sequences of activities, group conversations between departments and other commercial networks, calendars and work groups, in addition to all this, Bitrix24 is an excellent tool for managing projects and sales, as they provide communication between all active members in the Company projects, therefore, allow each member to be aware of what is happening.
Cons
I think that the only negative aspect I have found for this software is its technical support, it takes a long time to respond, and when they do they are not clear in their answers, the times they need your help they have not been able to solve my problem.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Bitrix24 is very good
Pros
We are in need of good project management software, and Bitrix24 is the best solution for our company as it can be use to managing project across department and all the department can have their own group that can be separated from each other. Bitrix24 also has a common place for communication that everyone on the company can interact with each other.
Cons
Asana should start reconsidering to revamp the dashboard interface, it is to cluttered with all the feature and tools. I thing it will good if the tools for other than for project management should be moved from the main dashboard for easy organization of the software.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Bitrix24 review
Pros
The free edition does an excellent job of allowing you to have a sense of whether Bitrix24 will be of value to you or whether it will not. The user interface is attractive and straightforward to use. The program is very responsive to changes in the calendar, making it a fantastic tool to keep track of your daily routine.
Cons
Compared to using the Bitrix24 application that can be accessed from the web browser, the desktop client has far less functionality. Overall, adding email templates and exporting items to be emailed is available, but it kind of confusing and i don't use it too often.

- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Great product
Pros
I really love that Bitrix24 task & project management tools is easy to organize, and connecting and communicating with my team & colleague using the communication platform is really smooth. The mobile application let me to track & monitor all the work activities easily.
Cons
The first time trying this software wasn't too pleasant, as too many feature and tool on the menu, which make it like a giant mess. After a while using it, i slowly learn how each of the feature usage and now i can't work efficiently without the feature and tools anymore.
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Streamline Your Business Operations
Pros
I was searching for a complete tool as a small business owner to effectively organize my activities and manage my crew. I discovered Bitrix24 after experimenting with a number of possibilities, and it has completely transformed my company.The user interface is simple to use and intuitive, making it simple to onboard my team and rapidly get them up to speed. Keeping everyone on the same page and allowing for remote work have both benefited greatly from the collaboration features. I adore being able to set tasks, assign them to team members, and monitor their advancement all in one location.The capacity to modify workflows and automation is one of Bitrix24's best features, in my opinion. This has allowed me to concentrate and saved me many hours.Overall, Bitrix24 has been a helpful tool for my little business and has exceeded my expectations. Any small business owner wishing to increase teamwork and operational efficiency should definitely consider it.
Cons
Although the product is excellent, there isn't much in the way of customer assistance.

- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
A comprehensive CRM for managing interactions
Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members. When we deployed Bitrix24 at work, we are able to collaborate with project teams more efficiently and get informed about the ongoing tasks in real-time. We are able to create a workgroup, assign multiple tasks to the project members, track their progress using visualization tool likes graphs and Gantt charts. Also, we are able to track leads and manage sales funnel in the CRM.
Pros
The working interface in Bitrix24 is smooth and overall navigation into the app is a charm. On the left, of your app screen can find your workspace, from where you can create tasks. Also, the CRM section can be accessed from the side navigation bar which includes Leads, Invoices, Reports, Events, Contacts, and so on. I can import my leads(CSV file) into the application or just manually type it into the application. The application is simply great when it comes to managing leads and dealing with the product sales cycle.
Cons
The only downside with Bitrix24 is the way the notifications pops out, It's really annoying when a bunch of notifications appears, and the major concern is to deal with important notifications out of the bulks.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Not happy with my experience with Bitrix
The Cons section has limited characters for writing, but I could continue with more and more. As a whole we lost hundreds of hours for contacting them to fix bugs. Their customer service is good, but the product is generally unfinished.
Pros
The logic behind the product, the automations
Cons
The CRM system is so full of bugs and nasty little details they havent even thought about.
Their webmail is the worst ever thing I have seen. I would rate it as a total garbage. The worst is that we are losing money every day because of it. Receiving empty messages, no function to view EML files, they claim the IMAP only uses our own external settings, but strangely emails go through their system and get filtered out. We have never ever had issues with messages bouncing back and being rejected. Our hosting provider logged into the CRM, analyzed it, tested it numerous times, and the problem is there. Roundcube - no problem, Gmail - no problem, Bitrix24 - tons of rejected messages.
Reports section. There is no option for inclusion of emails and phone of the contracts attached to the deal!!!!! Which makes the section useless for us. But u cannot also include those fields in the list view in the Deals.
Their Products section is also unfinished. How does it integrate with calendar? No such thing. Is there an option for having automatic decrease of the available products according to the Deals. Nope
Permissions. Very limited functionality. Can u imagine that an employee can view the Subscription settings? Or access the CRM analytics
Email marketing. No emojis functionality. How one can market anything without emojis nowadays?
No integrations with Google Drive. No integrations with popular ecommerce solutions (except for Codecanyon plugins)