Bitrix24 Reviews

Pros

I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. It is a very important to do this step, so we can track our task precisely and preventing us from skipping task on project. The project template is easily customizable to cater for the project needs.

Cons

The developer should really taking consideration user experience and opinion on the software tools placement. Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.

Pros

As a company wide platform, Bitrix24 has been implemented. For us, this project management software has been the most comprehensive and powerful one we've ever used. Bitrix also provides simple integrations that can be implemented immediately.

Cons

The product's UI leaves much to be desired. While the learning curve is shorter than that of other software, it is still noticeable when first using the program.

Pros

I like that this is a one stop shop for me and my co-workers. I work for a company that is all across the US, we have multiple clinics in various locations. This is a great way to streamline all of our documents, protocols, guidelines, and is a great way for us to keep in contact with each other.

Cons

I think that at times there are almost too many options for folders that it can be difficult to find what you are looking for.

Pros

At 1st glance it looks great, like their platform can do anything your businesses needed but it is false adervisting.

Cons

They do not actually manage their own business or customers, Instead, they pass you off to shady channel partners from all over the wold who lie and cheat to take your money. When you complain, they say (we have a no refund policy)

Pros

It combines CRM, file sharing, time tracking, task and project management tools in one central repository.

Cons

I have used Bitrix24 for quite long now and I pike how the vendor technical team respond rapidly to our queries whenever we have issues.

Pros

It has a lot of features if offers for free/trial, it allows addins for functionality and covers many aspects of a company operation.

Cons

Most of the functions are not clearly organized in use cases or user journeys leading to an end-result for each functionality.

Alternatives Considered

Insightly

Reasons for Choosing Bitrix24

The Zoho CRM was too fragmented and functions spread between too many sub-applications

Switched From

Zoho CRM

Reasons for Switching to Bitrix24

More features, availability of addons to expand functionality and better pricing

Pros

Project projecting information request is quickly responded to and what the upon by the certified partner

Cons

I use the software to plan and create the road map for the projects and also organize the tasks

Pros

Bitrix24 is a unified workspace which creates, edit and share document and files in single place hence document and files are shared in the real time.

Cons

Other hand I love Bitrix24 because it has online clock which aids in tasks management hence no dislike because my goals with this software are achieved.

Pros

The differents options, tools, functions ando more that you have on bitrix24 is amazing, this software have all in one and you can personalize it in the way as you want to, this software it's absolutely amazing, i really love the differents ways that you have to use it, it's an amazing product and software.

Cons

It's very difficult to implement, on 10-11 months wey couldn't use in maximum this software, we coudn't use whole the tools and options that this software provide us.

Pros

Its functionalities are good, I use it without any problem and it saves a lot of time in managing my tasks. I also like their customer service which always has a solution.

Cons

It's good software but we're always trying to improve it.

Pros

First of all, what is Bitrix24? It is a multi-operations software that enables multi-tasking, from: Creating business sites, automating sales, and project management with rich communication features. That’s why it is called the “All-In-One”. The things that I like about this software lie in its essential tabs on the dashboard:
- The Activity Stream from which we can see the employees of a given project with whom we can interact through chats (both video or text) or comments; there’s a comment section actually for the different projects. While writing, we can share files and use emojis;
- The Employees tab presents the organizational chart with the names of all the employees. And, we can organize it as we want by adding new members or removing some, creating different Departments, and sharing the roles. This makes team management very efficient;
- The Tasks and projects tab that permits us to create tasks and manage the different teams working on them. What is even cooler with this tab is that Bitrix24 gives us an Analytics kind-of-feature that shows in real-time the performances of the different projects, the timing from the beginning to the ending planned, the ongoing tasks, the completed ones, and the total;
- The CRM which stands for Customer Relationship Management. What is adorable with the CRM of Bitrix24 is that we have a whole tab dedicated called CRM, and it is actually very intuitive to use: We can add our clients’ names, their contacts, and some notes about them.

Cons

2 things that are less-likable:
- The custom support is sometimes hard to reach. They take a long time to reply to our emails. This can make us feel lonely facing some bugs we would like to report and get the help we need;
- The price is too high for small businesses. Bitrix24 charges USD61 /month (from time to time we can have sales dropping the price) for an entry-level; while softwares like Zoho charges only USD12/month.

Pros

User Interface.
Easy navigation
Less Learning Curve

Cons

They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.

Alternatives Considered

HubSpot Marketing Hub and Keap

Reasons for Choosing Bitrix24

Just a better interface, but zoho support makes it all worth to be using zoho.

Switched From

Zoho CRM

Reasons for Switching to Bitrix24

Just better user interface

Pros

Bitrix24 is chock full of features. It offers just about every feature I could ask for. And within those features there is a ton of functionality that makes it a really flexible project management system that is able to handle one's needs fully.

Cons

The interface is really cluttered. The reason for this is mainly because the software is so full of features – those features have to be placed somewhere. For some users it's probably totally fine, but for my use case it didn't work since the needs of my team are quite simple. We just didn't need all those features. So you could say... just don't use the features. And that could be the case, but the problem is that when onboarding a team and asking them to use it for a few simple tasks it causes information overload for them. It takes them too long to find things and they don't really want to use it. I also received complaints from a user who didn't like the timer clock staring at them the whole time they were using the tool. It puts too much emphasis on being productive and feels like it's too much.

Pros

Bitrix24 is an easy to use software, it allows you to manage the history of contacts or prospects and stored. The communication is unified so everything is managed in one platform such as project and sales management. I recommend it to medium sized companies or those just starting out. Frankly, it has everything you need to get off to a good start.

Cons

It's a good software, but to tell the truth, customer support is limited.
Another thing is that the mobile version doesn't include all the features, especially when you're traveling. The server is also slow sometimes.

Alternatives Considered

Basecamp

Reasons for Choosing Bitrix24

Bitrix24 is available as a free version and offers a free trial.

Switched From

TeamWave

Reasons for Switching to Bitrix24

Bitrix24 is available as a free version and offers a free trial.

Pros

- Easy to use CRM for any needs- Audio Calls and Chats- Very easy to collaborate with shared tasks, files - Live feeds of events, you will be fully aware of all events in your company- In-depth marketing ananyltics with tracking sources of your leads

Cons

- It's not easy to integrate with HTML static websites, you will require development. The easiest way to add leads is to use webhooks- There is a lack of customization in reports, you can't create fully custom reports

Alternatives Considered

Kommo

Reasons for Switching to Bitrix24

Bitrix has free version, so you can try and use it for free for solving simple tasks. Price is very reasonable.

Pros

Using Bitrix24 may provide the following benefits among others:It includes a variety of tools that can support teams in maintaining organization and good communication.Because it is offered in both cloud-based and on-premises versions, teams can select the one that best suits their needs.It offers a free plan with many of the tool's essential capabilities, which can be a smart choice for individuals or small teams that are just getting started.It interacts with a wide range of other programs and services, including CRM, email marketing, and document management programs, which can assist teams in streamlining their work processes.

Cons

The following are some potential downsides of utilizing Bitrix24:Like any new tool, it could require some getting used to. Users may need some time to become used to the features and learn how to use them efficiently.Some teams may not find it to have all the capabilities they want in a project management and collaboration solution. It might not have as many cutting-edge features, for instance, as some other tools on the market.Every team or use case might not be a good fit for it. It's critical to consider whether the features and cost fit the demands of your team.The free plan has several restrictions and might not be appropriate for larger teams or teams with more complex requirements.

Pros

Theoretical this platform has much to offer but if one tries to use it one notice many issues.

Cons

There are so many cons to this product I don't even know where to begin.The biggest thing is that the cost keeps increasing for the product and they don't even update the product with basic functions which are missing for years now. With every update they add things one doesn't need and the whole things gets more convoluted. Options are not to be found in a single section, they are spread all over the whole platform. Many pages exist to change options but there is no way to find them.Updates won't apply correctly leaving an outdated structure with deactivated features behind. What really gets me angry is, that there is no way to delete an account fully. One can just deactivate an account/user and they are still on your bitrix instance. You cant even delete your OWN account! Support wouldn't even help, they say that this feature is not included.They should be careful because its against GDPR to not delete user data including the account on request.The question arises on why they don't want you to delete your account. Its clearly not a technical issue.I had enough of this company. They have so much potential but they waste it all. They don't even care that i'm upset that I cant delete my/ employees accounts which left our non-profit. These accounts where created by me using our own email and domian.

Pros

It s is a good CRM option, the price is based on plans which include a number of users and functions (but others may charge per users and pers functions) for less than 5 persons can be pricy, for 100 users is very very affordable, also a free staring option. It is big enough to have a lot of forums and supportThe support is accessible but limited Yt has a lot of functions, a lot you won´t worry about missing a function on scalability.

Cons

-They may change the prices and plans at any time (and it goes up) it happened to me twice all ready, an email saying our prices will increase in one month, and nothing to do. about 20% each time.-Support may be very limited, it may end by saying please contact a local partner for that.

Alternatives Considered

HubSpot Marketing Hub, Salesforce Marketing Cloud and Dynamics 365

Reasons for Switching to Bitrix24

price, functions, and scalability.

Pros

The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel. Storing, managing and sharing for file resources is very organized and they has a very good security for the storage.

Cons

We had faced several challenges while operating this software, one of it is its require a very stable internet connection to load-up all required resources. Another one is, the email tools in mobile device keep crashing when i'm trying to edit the layout.

Alternatives Considered

Microsoft Teams

Switched From

Microsoft Project

Pros

The optimal network layout and the premise of integrated social media feeds are two of Bitrix's significant strengths. If the software's price had not swayed us, I might well have anticipated our being able to adapt it to our needs. My favorite part of the site was the notion of using it to manage chores and boost efficiency amongst some of the staff.

Cons

They let us utilize the built-in VoIP capability, but not the latest version. I do not understand why this would be the case. Last year, I used my VoIP device to connect with my friends and family. But then they want payment for the feature.

Pros

We like working with this program very much, it gives us great opportunities, we are able to arrange the sequence of fields in the program as we see fit.
We service and fill in a lot of calls daily
All information on supply and demand in the program.
Customer questions are multifaceted and the program allows you to create fields for all questions.
The best result is the sale, when we sell our product and fill in the relevant fields, the completed information is sent to the relevant department և the rest of the work is organized there.
We are very satisfied with this program, before buying the program we were thinking a lot about buying it or not, we have not used this program in any of our other companies before, we are very satisfied with it, it is very good for our industry.
The customer base is fully maintained and we can work with them in the future, make other offers, even in the form of letters. It contains a whole system not only for the call information center but also for the marketing work.

Cons

There is no part of the program that you do not like.

Pros

Project Management One of the things I enjoy about Bitrix is that there are so many different ways to manage a project. Our organization is organized into several departments, each with its own workgroups, thus user management is also a huge bonus for us. When you use their built-in working day tool, you may delegate, track, have deadlines, and fit each activity into your working plan.
Dashboard for Users
We would need a cloud storage and all-in-one to keep our work flowing, thus having your own profile and being able to upload things to your drive is a tremendous assistance.

Cons

I respectfully request that you look into this. I've been battling with the reporting aspect for about two months.
Bitrix24 is great for CRM and business development, but when it comes to sales CRM with 50+ personnel, the employee performance report is critical for every company, big or small.
There are several processes and actions that lead to success or a deal before sales, and those phases include Lead Management such as Lead Validation, Email Sent, and Telephonic Calls Made. All of these are stages of lead management and engagement, and only success comes after that.

Pros

1. Price. The free version offers a fantastic feature set for up to 12 users. Better yet, when you finally outgrow the 12 seats, the pricing model is the cheapest I've seen with this level of all around features. How can you beat an unlimited employees option with 100gb of storage for only $99 per month? It blows away the competition when it comes to the pricing model. 2. The feature set is very deep. One of my problems with tools like Asana is that it is absolutely fantastic when it comes to project management for small groups, but lacks Gannt charts, CRM functionality, etc. Don't get me wrong, Asana is a great tool, but a limited one to a specific use case scenario. 3. The developers of Bitrix have added additional functionality via Zapier. Zapier is similar to IFTTT, only it a paid program to connect 3rd party apps. 4. One-time cost option for on-premise organizations that need to satisfy specific regulatory or security requirements. Can add additional users to the platform for a one-time cost.

Cons

1. Not as "snappy" fast as Asana and other super streamlined AJAX apps. Page loads and menus are heavier sometimes in functionality, but at a sacrifice of speed. It isn't terrible, but compared to the instant loading of other competitors, it is noticeable. 2. More work needs to be put in on the tutorials, FAQ's and general knowledge base. The system itself is actually more mature than the documentation describing how to use it. You will spend a bit of time learning how to find your way around. Hopefully they'll flesh this out as time goes on. 3. The user interface isn't as "slick" compared to some other options. To me, it just seems a bit busy. There are lots of powerful features within Bitrix, but things need a bit of cleaning up and "gloss" to make it really beautiful.

Pros

I really love that Bitrix24 task & project management tools is easy to organize, and connecting and communicating with my team & colleague using the communication platform is really smooth. The mobile application let me to track & monitor all the work activities easily.

Cons

The first time trying this software wasn't too pleasant, as too many feature and tool on the menu, which make it like a giant mess. After a while using it, i slowly learn how each of the feature usage and now i can't work efficiently without the feature and tools anymore.

Pros

I was searching for a complete tool as a small business owner to effectively organize my activities and manage my crew. I discovered Bitrix24 after experimenting with a number of possibilities, and it has completely transformed my company.The user interface is simple to use and intuitive, making it simple to onboard my team and rapidly get them up to speed. Keeping everyone on the same page and allowing for remote work have both benefited greatly from the collaboration features. I adore being able to set tasks, assign them to team members, and monitor their advancement all in one location.The capacity to modify workflows and automation is one of Bitrix24's best features, in my opinion. This has allowed me to concentrate and saved me many hours.Overall, Bitrix24 has been a helpful tool for my little business and has exceeded my expectations. Any small business owner wishing to increase teamwork and operational efficiency should definitely consider it.

Cons

Although the product is excellent, there isn't much in the way of customer assistance.