iCIMS Talent Cloud Reviews

Pros

Talent acquisition & management is one basic resource and the most powerful resource in the
success of organizations and having a powerful tool assistant has become the strength behind the
success of this most important aspect. Many solutions have evolved to resolve this task and there is no
perfect system available for all situations and conditions. However these solutions keep on improving to
find solutions for emerging subjects and situations and comparatively iCIMS Talent Platform has been
able to emerge as a successful ‘provider of solutions’ in this endeavor. The difference with iCIMS is that
they are ‘responsive’; understands with care the customer requirements/ issues and are enthusiastically
attentive to provide solutions while improving the system with the help of the user customers to create
more business opportunities as an exciting solution provider.
Almost all metrics required for ‘talent management’ is found within the system and the combination of
various portals helps in reaching a wider constituency in ‘talent acquisitions’. The system is intuitively
designed in filtration and selection of the most suitable talents. The multi platform capabilities are a
strong plus for candidates.

Cons

in my user experience no major issues have emerged.

Pros

ICIMS is always one step ahead of current recruiting trends! Always enhancing existing products to further engage new candidates. Continuing to roll out new products to simplify the experience for recruiters and hiring managers.

Cons

Lots of clicks to get from job search to career portal.

Alternatives Considered

Oracle Taleo Cloud

Reasons for Choosing iCIMS Talent Cloud

Loooking for something with a spectacular candidate experience.

Switched From

Oracle PeopleSoft

Reasons for Switching to iCIMS Talent Cloud

Better option for TA and hiring manager workflow.

Pros

The search functionality and report building were great, but require a lot of training in order to use properly.

Cons

Customer support is completely unhelpful in providing answers or fixing bugs. Many cases take 3 weeks minimum to resolve with the more extreme ones taking 6 months. Help desk support just pushes you to the knowledge base center instead of giving real answers to configuration issues. Even when you have taken all the knowledge base steps.

The ATS interview scheduling tool is unreliable when syncing with the team’s calendars

The feedback form tool rarely operates effectively for our hiring managers to fill out.

The Microsoft Teams integration is not as advertised. Does not consistently notify in a timely manner for interviews, job approvals and offers. Often after the fact.

The CRM tool with iCIMS was released to us with constant logging out errors, the search fields are incorrectly mapped to bins/status we don’t use in the ATS and our implementation contact went gone completely dark.

Data migration did not fully work to allow for resume uploads to attach to candidate profiles like promised.

Multiple contracted integrations were never set up due to unresponsiveness. Resulting in needing to find workarounds to keep our hiring moving.

The CRM, ATS, and Text engagement are really three systems that loosely sync with each other instead of one like was pitched. All separate products with separate log-ins. The system will routinely log you out after just a few minutes of inactivity.

Pros

ICIMS provide a wide range to features to it's users from customized dashboard to tracking the applicant data hassle free. ICIMS is a great software which can be used to create a database of own and access it anytime the organization wants. It has a great privacy policy in place as well for data privacy.

Cons

It needs a high speed internet to operate. In low network area it is difficult to operate with ICIMS.

Pros

I love how I have everything in one system. I can post jobs, complete I-9's, and reach out to candidates all in one place.

Cons

I liked everything. Awesome product and system

Pros

iCIMS is extremely customizable, down to view permissions at the field-level. I also appreciated that it offered the ability to view the system as a specific user to test said customizations. In a time where our business was growing and we did not have an established HRIS, it afforded us the ability to store data both recruiting and HR-related.

Cons

Since the product is enterprise, you are going to pay out the nose for it. After conducting several detailed demos for competitors, I found that in all cases newer products offered a fresher user experience as a fraction of the cost. That is what ultimately led me to transition to JazzHR. I was disappointed to see that in over 2 years of serving as the administrator, that there were zero improvements to the look and feel of the product on either the recruiter or candidate side. The lack of innovation partnered with pricing made it easy to part ways.

Pros

One thing that I really like about icims is that it is user-friendly. We are able to track applicants easily. Also, it is very easy to change their status moving from one place to another. Also, It helps in end to end recruitment cycle starting from initial screening to first day of the candidate.

Cons

One thing that I don't like about this software is resume search and not compatible with Boolean strings. It is not user-friendly if you have to search for any candidate. You have to give the exact spelling then only you can find a person.

Pros

On my daily job search I come across this app for so many different companies, as quite a few utilize this for job application process. It's easy to use and understand, and I can very easily see why it's so often used.

Cons

So many companies use this so it's easy to say I have a billion different logins for a billion companies. It probably goes against security but an applicant should have a way to use one login and mange their way through different companies.

Pros

It’s very helpful to be able to search candidates in a specific way and iCIMS does a good job facilitating that

Cons

Some features are outdated however I have seen favorable updates recently

Pros

ICIMS is a very simple tool to use and we can access all the features with relevant ease with a few simple steps.

Cons

Using ICIMS when multiple tabs are opened at the same time the ICIMS responds very slow.

Pros

- expand our reach to wider groups of candidate: iCIMS has partnered with Google job and other free job aggregators, that job posting function helps us to reach more candidates, we do see a significant growth of quality candidate profiles for our job openings. It is very cost effective and it saves so much time on populating our jobs on different portals.
- navigate with ease within the platform: it is very easy to pull out different applications and review the resume and cover letter. I like the tabs which are very clear and categorise information in good order
- Very good customer support team: Whenever I call the iCIMS customer support team, there is always someone on the phone and solves the problem for us. The customer ambassadors are professional, friendly and knowledgeable.

Cons

Overall, I would say there is no big issue in my user experience when iCIMS. Just two minor things,
- When I move the candidate to the next bins in the recruitment workflow, I couldn't find an update button. If I reload the page, it will show up the main dashboard and I have to go back to the particular job profile again.
- The cover letter button does show as the same tab of resume, I have to go back to the candidate details tab and find out the cover letter. It will be great if I can see the resume and cover letter on the same tab.
Besides, we think that the hiring manager app may need more modification as right now the app doesn't equip with all the functions from a web version.

Pros

iCIMS provides us with the ability to manage the thousands of applicants we recevied each year for over 500 locations around the country. Our account teams can independently manage the applicants for their open positions, but we have full visibility to all activity and can choose to be as active in the process as necessary on a per-job level.

Cons

The majority of our employees are "front line" employees who are working at or close to minimum wage. We need a 1-click solution, and have not been able to do that using iCIMS. More than 70% of our applicants come across Indeed, and we have a real need for a 1-click solution, but that has not been negotiated between the two companies. By the time an applicant is asked create a password, provide information that is already on a resume (phone, address, email) and then start answering job questions, they abandon it. If they could simply click once from Indeed and send it directly to the specific job advertised, it would increase our application rates exponentially. Note this is true only for our front line positions, but again, they make up more than 90% of our job postings.

Pros

I love that everything is electronic! It makes new hire paperwork so seamless- and the applicants love it also!

Cons

The reporting features are hard to use and configure. Once you figure them out- things are great- but until that point it can be difficult.

Pros

One of the top features of iCIMS for a company's ATS are the statuses you can use during the recruitment process. Whether you use pre-made statuses, or create your own, it works as a wonderful way to organize candidates in a job posting to where they're at, or where you're at, in the hiring process.

Different statuses can also be used to integrate with other software and "kick off" actions outside of the system itself - for example, a video interview or a credit check authorization form.

The use of statuses really helped our team streamline the recruitment process, with any open position we were working on.

Cons

The reporting feature with iCIMS is not the most user-friendly set up. It is very customizable, and you can save past reports for future use, but the set up itself is not the most intuitive software, so you have to really go through piece by piece to make sure you're setting up a report for the information you're looking for.

Pros

Before we starting using the iCIMS applicant tracking system, we were doing everything by hand. Reports included. Our candidates were annoyed because we had no way to maintain a profile with their information, and so they would have to send us a resume and fill out an application every time they applied for one of the positions for which we were sourcing. Everything was laboriously saved in a Dropbox folder for our clients. Now everything is automated, our client have candidate materials at their fingertips, and we are far more efficient,

Cons

The learning curve to get up and running if you have not used an applicant tracking software is pretty steep. Anyone on your integration team needs to be able to devote a large amount of time to work with the iCIMS team to get everything set up. And the resume parsing is not the best.

Pros

iCIMS does a good job of organizing candidates for both recruiters and hiring managers, it provides companies with the ability to easily customize their individual hiring process. The on-boarding functionality can also be customized which provides candidates with a great first impression of a companies internal culture. Posting jobs, creating reqs, and running reports are all very user friendly in this system.

Cons

One of the biggest cons we frequently have with iCIMS is when the entire system shuts down for hours at a time. This is the software they were solely use for our recruitment process and when the system is down we do not have access to candidate contact information, etc. which causes delays in the process.
iCIMS also does not fully integrate with the other systems we are using which makes some of our processes more inefficient than what we would like to see.

Pros

iCIMS was a big improvement for us over the previous recruiting program we used as part of our HRIS primarily due to ease of use and reduced time in our screening process. The layout is clean and easy to read, and once you understand how things are organized, it is simple to navigate the software. We use the onboarding feature, which has automated that process for us. Customer service has been excellent. Most of the time (99%), they resolve my issue in one brief phone call. Everything is customizable and there are many training resources available to users.

Cons

The layout of the candidates in "bins" can be a little confusing sometimes. There was a task we were trying to improve and finally found out how to do so but it took a few conversations to figure it out.

Pros

I love what the potential of ICIMS is. There are so many ways of recruiting different positions, linking items together, and collecting names. The ease of emailing applicants is great and the templates are very helpful if you are in a rush.

Cons

Whenever new applicants come in, it is very difficult to understand how to even open up the applicants information. I am very computer savvy and have had three training's on this and my team and I are still confused. Then there are so many steps that they need to go through. The initial accept or reject is easy but then you have to email, set up interview , etc while documenting all of this. This all seems great but for someone that has to do many other things than like just hiring the ease of use is not there.

Pros

We love how flexible it is, it can be molded into whatever recruitment steps/process that your department/company decides on. The customer support is second to none.

Cons

Recent updates only cater to US market, what about the rest of us poor souls scattered all over the globe ?

Pros

It allows me to automate confirms and emails so all applicants get feedback. I can create templates for frequently used messages, job postings, etc. I attract more applicants with the job aggregates that sweep our postings out onto the web. Honestly, I could go ON AND ON. I love this software.

Cons

It is a little pricey for our size and non-profit status, but so far we have been able to keep it since I have been able to justify how much time it saves us and personnel costs.

Pros

It's a web-based system that has a Google extension that allows new candidates to be quickly added without navigating away from your current page. The campaign system is also a positive feature that allows for drip marketing campaigns.

Cons

I would like to be able to include GIFs into some of our campaigns but this function isn't possible yet.

Pros

iCIMS has the capability to house multiple jobs at once, which is perfect for corporations of any size. You are able to assign different managers for different positions, so managers do not have their own dashboards filled with (or access to) jobs that are not their own. As candidates apply, and positions are hired, there are many, configurable, statuses you can use to organize the applicant flow. Based on the positions and statuses, there are reports you can run as well to track your progress and view overall statistics on your recruitment process.

Cons

The reporting feature is incredibly capable, and has many options, but putting the reports together is not always user friendly. Sometimes it takes more trial and error than you'd originally expect it to.

Pros

I like the support and having a dedicated TAM. Additionally there is a lot an admin can configure. There are a lot of reference and training materials available online. Overall this software is easy to use and configure.

Cons

The forms are a bit clunky and are not easy to use. The forms are not visually appealing and it takes a while for updates. Additionally reports can be a bit touchy. Sometimes report data doesn't refresh as expected. The report data doesn't always dynamically update. If you make changes in the tool you have to remember to update the reports. You don't necessarily receive an error that the reports stopped working.

Pros

I really like the ability to customize this software for our business needs. We have the ability to control the hiring manager and candidate experience in ways that I have not seen with other solutions. With that customization comes the ability as a User Admin to make system changes on the fly, without engaging a support team or paying for extra services. They are also constantly improving their offering and we get great updates periodically and they integrate with so many other vendors.

Cons

The reporting tool is a little clunky and can take a bit to learn - but once you learn, you'll find it is very robust.

Pros

Ease of use and allows you to get to where you need within the system with minimal clicks which means a lot when you have multiple positions to fill and candidates to contact. I like being able to drill down to what I need within the system via a search as well.

Cons

The reporting piece is still not where we need it to be. With how our corporation works we need to build out specialized reports. At this time we are still unable to do so (4 years in)