User Reviews Overview
About iCIMS Talent Cloud
Support the entire candidate experience from start to finish with a unified recruitment platform. iCIMS offers best-in-class recruiting products for your hiring life cycle, available as part of one unified talent cloud platform,...
Learn moreAll iCIMS Talent Cloud Reviews Apply filters
Browse iCIMS Talent Cloud Reviews
All iCIMS Talent Cloud Reviews Apply filters

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Made for Talent acquisition & Management
iCIMS is evolving as a major competitor in this subject and the backing of the passionate
support team has made it a great assistant in reaching our targets. This is a fairly cost effective system.
Pros
Talent acquisition & management is one basic resource and the most powerful resource in the
success of organizations and having a powerful tool assistant has become the strength behind the
success of this most important aspect. Many solutions have evolved to resolve this task and there is no
perfect system available for all situations and conditions. However these solutions keep on improving to
find solutions for emerging subjects and situations and comparatively iCIMS Talent Platform has been
able to emerge as a successful ‘provider of solutions’ in this endeavor. The difference with iCIMS is that
they are ‘responsive’; understands with care the customer requirements/ issues and are enthusiastically
attentive to provide solutions while improving the system with the help of the user customers to create
more business opportunities as an exciting solution provider.
Almost all metrics required for ‘talent management’ is found within the system and the combination of
various portals helps in reaching a wider constituency in ‘talent acquisitions’. The system is intuitively
designed in filtration and selection of the most suitable talents. The multi platform capabilities are a
strong plus for candidates.
Cons
in my user experience no major issues have emerged.
Response from iCIMS
Thank you for your review, Nissanka!
- Industry: Medical Practice
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
ICIMS makes recruiting exciting!
Pros
ICIMS is always one step ahead of current recruiting trends! Always enhancing existing products to further engage new candidates. Continuing to roll out new products to simplify the experience for recruiters and hiring managers.
Cons
Lots of clicks to get from job search to career portal.
Alternatives Considered
Oracle Taleo CloudReasons for Choosing iCIMS Talent Cloud
Loooking for something with a spectacular candidate experience.Switched From
Oracle PeopleSoftReasons for Switching to iCIMS Talent Cloud
Better option for TA and hiring manager workflow.- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Terrible customer support, over promises and constantly under delivers. A true snake oil...
I would recommend to all Talent professionals to stay clear of the headache that is iCIMS unless they are prepared to hire a full-time person who can complain in order to get tickets resolved. They have a great sales pitch but close to all of their features do not work fully as described.
Save company time and money by choosing Greenhouse or Lever
Pros
The search functionality and report building were great, but require a lot of training in order to use properly.
Cons
Customer support is completely unhelpful in providing answers or fixing bugs. Many cases take 3 weeks minimum to resolve with the more extreme ones taking 6 months. Help desk support just pushes you to the knowledge base center instead of giving real answers to configuration issues. Even when you have taken all the knowledge base steps.
The ATS interview scheduling tool is unreliable when syncing with the team’s calendars
The feedback form tool rarely operates effectively for our hiring managers to fill out.
The Microsoft Teams integration is not as advertised. Does not consistently notify in a timely manner for interviews, job approvals and offers. Often after the fact.
The CRM tool with iCIMS was released to us with constant logging out errors, the search fields are incorrectly mapped to bins/status we don’t use in the ATS and our implementation contact went gone completely dark.
Data migration did not fully work to allow for resume uploads to attach to candidate profiles like promised.
Multiple contracted integrations were never set up due to unresponsiveness. Resulting in needing to find workarounds to keep our hiring moving.
The CRM, ATS, and Text engagement are really three systems that loosely sync with each other instead of one like was pitched. All separate products with separate log-ins. The system will routinely log you out after just a few minutes of inactivity.
Top iCIMS Talent Cloud Alternatives
- Industry: Staffing & Recruiting
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
ATS with wide range of features at fingertips.
It has been an excellent experience using ICIMS as it has taken care of all the steps in RPLC.
Pros
ICIMS provide a wide range to features to it's users from customized dashboard to tracking the applicant data hassle free. ICIMS is a great software which can be used to create a database of own and access it anytime the organization wants. It has a great privacy policy in place as well for data privacy.
Cons
It needs a high speed internet to operate. In low network area it is difficult to operate with ICIMS.
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Awesome Product!!!
I have had an awesome experience with iCIMS Recruit. It's a better platform than our last ATS system.
Pros
I love how I have everything in one system. I can post jobs, complete I-9's, and reach out to candidates all in one place.
Cons
I liked everything. Awesome product and system
Response from iCIMS
Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Pricey Enterprise Product Lacking in Updated User Experience
Pros
iCIMS is extremely customizable, down to view permissions at the field-level. I also appreciated that it offered the ability to view the system as a specific user to test said customizations. In a time where our business was growing and we did not have an established HRIS, it afforded us the ability to store data both recruiting and HR-related.
Cons
Since the product is enterprise, you are going to pay out the nose for it. After conducting several detailed demos for competitors, I found that in all cases newer products offered a fresher user experience as a fraction of the cost. That is what ultimately led me to transition to JazzHR. I was disappointed to see that in over 2 years of serving as the administrator, that there were zero improvements to the look and feel of the product on either the recruiter or candidate side. The lack of innovation partnered with pricing made it easy to part ways.
- Industry: Staffing & Recruiting
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Feedback for ICIMS
I am able to track the candidates properly and manage them. Frequently changing their status as per the requirements.
Pros
One thing that I really like about icims is that it is user-friendly. We are able to track applicants easily. Also, it is very easy to change their status moving from one place to another. Also, It helps in end to end recruitment cycle starting from initial screening to first day of the candidate.
Cons
One thing that I don't like about this software is resume search and not compatible with Boolean strings. It is not user-friendly if you have to search for any candidate. You have to give the exact spelling then only you can find a person.

- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Great job search application
Pros
On my daily job search I come across this app for so many different companies, as quite a few utilize this for job application process. It's easy to use and understand, and I can very easily see why it's so often used.
Cons
So many companies use this so it's easy to say I have a billion different logins for a billion companies. It probably goes against security but an applicant should have a way to use one login and mange their way through different companies.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
iCIMS for Recruiting
Pros
It’s very helpful to be able to search candidates in a specific way and iCIMS does a good job facilitating that
Cons
Some features are outdated however I have seen favorable updates recently

- Industry: Staffing & Recruiting
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Best in the Market for every feature you need
It has been a great experience overall using ICIMs as it covers the Recruitment Lifecycle at one place.
Pros
ICIMS is a very simple tool to use and we can access all the features with relevant ease with a few simple steps.
Cons
Using ICIMS when multiple tabs are opened at the same time the ICIMS responds very slow.
- Industry: Airlines/Aviation
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Review on iCIMS Recruit module
Our overall experience with iCIMS is amazing. With the help of iCIMS, we gain a bigger pool of candidates from different sources, we manage well of the applications within the system and we build up a stronger talent pool for our company.
Pros
- expand our reach to wider groups of candidate: iCIMS has partnered with Google job and other free job aggregators, that job posting function helps us to reach more candidates, we do see a significant growth of quality candidate profiles for our job openings. It is very cost effective and it saves so much time on populating our jobs on different portals.
- navigate with ease within the platform: it is very easy to pull out different applications and review the resume and cover letter. I like the tabs which are very clear and categorise information in good order
- Very good customer support team: Whenever I call the iCIMS customer support team, there is always someone on the phone and solves the problem for us. The customer ambassadors are professional, friendly and knowledgeable.
Cons
Overall, I would say there is no big issue in my user experience when iCIMS. Just two minor things,
- When I move the candidate to the next bins in the recruitment workflow, I couldn't find an update button. If I reload the page, it will show up the main dashboard and I have to go back to the particular job profile again.
- The cover letter button does show as the same tab of resume, I have to go back to the candidate details tab and find out the cover letter. It will be great if I can see the resume and cover letter on the same tab.
Besides, we think that the hiring manager app may need more modification as right now the app doesn't equip with all the functions from a web version.
Response from iCIMS
Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Feature Functionality is Great, Flexibility with Indeed needs improvemetn
We have been able to quantify on a week-over-week, and now year-over-year bases key factors such as the number of open positions per region versus the number of applicants, an average number of applicants per job by region, and many other key factors on the regional level. This is important as we now know and have been able to identify why the struggle to hire is greater on one region of the country versus another.
Pros
iCIMS provides us with the ability to manage the thousands of applicants we recevied each year for over 500 locations around the country. Our account teams can independently manage the applicants for their open positions, but we have full visibility to all activity and can choose to be as active in the process as necessary on a per-job level.
Cons
The majority of our employees are "front line" employees who are working at or close to minimum wage. We need a 1-click solution, and have not been able to do that using iCIMS. More than 70% of our applicants come across Indeed, and we have a real need for a 1-click solution, but that has not been negotiated between the two companies. By the time an applicant is asked create a password, provide information that is already on a resume (phone, address, email) and then start answering job questions, they abandon it. If they could simply click once from Indeed and send it directly to the specific job advertised, it would increase our application rates exponentially. Note this is true only for our front line positions, but again, they make up more than 90% of our job postings.
- Industry: Transportation/Trucking/Railroad
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
iCIMS Onboarding= Great Product!
Overall the product is leaps and bounds better than where we came from! I do feel like the company is always striving to improve and connect- which makes it a nice working relationship.
Pros
I love that everything is electronic! It makes new hire paperwork so seamless- and the applicants love it also!
Cons
The reporting features are hard to use and configure. Once you figure them out- things are great- but until that point it can be difficult.
Response from iCIMS
Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
iCIMS Status Review
Overall we are very happy with iCIMS for our recruiting needs.
Pros
One of the top features of iCIMS for a company's ATS are the statuses you can use during the recruitment process. Whether you use pre-made statuses, or create your own, it works as a wonderful way to organize candidates in a job posting to where they're at, or where you're at, in the hiring process.
Different statuses can also be used to integrate with other software and "kick off" actions outside of the system itself - for example, a video interview or a credit check authorization form.
The use of statuses really helped our team streamline the recruitment process, with any open position we were working on.
Cons
The reporting feature with iCIMS is not the most user-friendly set up. It is very customizable, and you can save past reports for future use, but the set up itself is not the most intuitive software, so you have to really go through piece by piece to make sure you're setting up a report for the information you're looking for.
Response from iCIMS
Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
iCIMS Saves Time & Money
Our overall experience is very positive. We love the configurability of the product so that we can make it unique for our business model. Their support team is fantastic.
Pros
Before we starting using the iCIMS applicant tracking system, we were doing everything by hand. Reports included. Our candidates were annoyed because we had no way to maintain a profile with their information, and so they would have to send us a resume and fill out an application every time they applied for one of the positions for which we were sourcing. Everything was laboriously saved in a Dropbox folder for our clients. Now everything is automated, our client have candidate materials at their fingertips, and we are far more efficient,
Cons
The learning curve to get up and running if you have not used an applicant tracking software is pretty steep. Anyone on your integration team needs to be able to devote a large amount of time to work with the iCIMS team to get everything set up. And the resume parsing is not the best.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
iCIMS Review
iCIMS is one of the better talent platforms I have had the experience working with. Overall, it is not a bad product to use. It can be bulky and overwhelming when not provided with in depth training, but if you understand that process that has been built in the system it can be a valuable system.
Pros
iCIMS does a good job of organizing candidates for both recruiters and hiring managers, it provides companies with the ability to easily customize their individual hiring process. The on-boarding functionality can also be customized which provides candidates with a great first impression of a companies internal culture. Posting jobs, creating reqs, and running reports are all very user friendly in this system.
Cons
One of the biggest cons we frequently have with iCIMS is when the entire system shuts down for hours at a time. This is the software they were solely use for our recruitment process and when the system is down we do not have access to candidate contact information, etc. which causes delays in the process.
iCIMS also does not fully integrate with the other systems we are using which makes some of our processes more inefficient than what we would like to see.
Response from iCIMS
Thank you for taking the time to leave a review. We enjoy reading positive feedback and welcome constructive criticism to ensure we are meeting our customer's expectations. I'll be sure to share your feedback with the teams within iCIMS that will benefit from reading your thoughts.
- Industry: Architecture & Planning
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Intuitive and to Easy to Use
Overall this program has significantly simplified our process of screening candidates and moving them through the hiring process, which continues to improve as we learn the system. Customer service is excellent. Implementation went pretty smoothly, but if you are connecting to your HRIS, that adds a complicating layer depending on the vendor. I am happy with the product 15 months post implementation.
Pros
iCIMS was a big improvement for us over the previous recruiting program we used as part of our HRIS primarily due to ease of use and reduced time in our screening process. The layout is clean and easy to read, and once you understand how things are organized, it is simple to navigate the software. We use the onboarding feature, which has automated that process for us. Customer service has been excellent. Most of the time (99%), they resolve my issue in one brief phone call. Everything is customizable and there are many training resources available to users.
Cons
The layout of the candidates in "bins" can be a little confusing sometimes. There was a task we were trying to improve and finally found out how to do so but it took a few conversations to figure it out.
Response from iCIMS
Thank you for the awesome review, Suzanne!
- Industry: Education Management
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
-
Review Source
ICIMS has the capability of being fantastic but is not user friendly
I have hired several people through ICIMS but I find it so much easier to use Indeed.
Pros
I love what the potential of ICIMS is. There are so many ways of recruiting different positions, linking items together, and collecting names. The ease of emailing applicants is great and the templates are very helpful if you are in a rush.
Cons
Whenever new applicants come in, it is very difficult to understand how to even open up the applicants information. I am very computer savvy and have had three training's on this and my team and I are still confused. Then there are so many steps that they need to go through. The initial accept or reject is easy but then you have to email, set up interview , etc while documenting all of this. This all seems great but for someone that has to do many other things than like just hiring the ease of use is not there.
Response from iCIMS
Thank you for providing constructive feedback Aimee and letting me know about this issue. I apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly disappointed to hear that standard was not met in your interaction with our business. Your happiness is our number one priority and we¿d love to chat with you to provide a solution for you and your business. Please contact your Customer Success manager so we can find a solution to this. Thank you!
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
A robust, affordable ATS tool that punches well above its weight
ICIMS has allowed us to automate the full recruitment cycle from requisition through to on-boarding. Its powerful abilities to advertise jobs on various job boards has significantly reduced our overall job advertising spend, in addition to this, we've greatly reduced our dependency on external recruitment agencies as ICIMS job posts has the ability to capture the most "passive" of candidate. The power of social media has everyone looking for better job opportunities.
Pros
We love how flexible it is, it can be molded into whatever recruitment steps/process that your department/company decides on. The customer support is second to none.
Cons
Recent updates only cater to US market, what about the rest of us poor souls scattered all over the globe ?
Response from iCIMS
Thank you for the awesome review, Sean! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization. I¿ll share your feedback with the teams within iCIMS that will benefit from reading your thoughts.
- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
BEST APPLICANT TRACKING SYSTEM ON THE MARKET...AND I KNOW!
We have saved HUNDREDS of man-power hours by automating our all archaic system. We attract more candidates because it is an on-line system. Paper applicants are old news If you want to attract the new employee of the 21st century you need to be online.
Pros
It allows me to automate confirms and emails so all applicants get feedback. I can create templates for frequently used messages, job postings, etc. I attract more applicants with the job aggregates that sweep our postings out onto the web. Honestly, I could go ON AND ON. I love this software.
Cons
It is a little pricey for our size and non-profit status, but so far we have been able to keep it since I have been able to justify how much time it saves us and personnel costs.
Response from iCIMS
Thank you for the awesome review, Christina! We work hard to meet expectations like yours, and we¿re happy to hear we hit the mark for you and your organization.

- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Modern Recruitment Communication
TextRecruits customer service is outstanding and the user design is easy! You can organize candidates by job titles and campaigns. An app can be downloaded to your smart device to allow for communication with candidates as needed. We have been able to successfully set up large hiring campaigns and keep candidates updated on where they are in the hiring process. We also use it for orientation and interview reminders by scheduling text to be sent out prior. Overall it has been an important tool to add to our recruiting tool box.
Pros
It's a web-based system that has a Google extension that allows new candidates to be quickly added without navigating away from your current page. The campaign system is also a positive feature that allows for drip marketing campaigns.
Cons
I would like to be able to include GIFs into some of our campaigns but this function isn't possible yet.
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
iCIMS Recruitment Review
Pros
iCIMS has the capability to house multiple jobs at once, which is perfect for corporations of any size. You are able to assign different managers for different positions, so managers do not have their own dashboards filled with (or access to) jobs that are not their own. As candidates apply, and positions are hired, there are many, configurable, statuses you can use to organize the applicant flow. Based on the positions and statuses, there are reports you can run as well to track your progress and view overall statistics on your recruitment process.
Cons
The reporting feature is incredibly capable, and has many options, but putting the reports together is not always user friendly. Sometimes it takes more trial and error than you'd originally expect it to.
- Industry: Construction
- Used Daily for 2+ years
-
Review Source
The support team is responsive and helpful.
Enabled our hiring and onboarding process creating an easy visible way for candidates to reach us as well as automating the onboarding process.
Pros
I like the support and having a dedicated TAM. Additionally there is a lot an admin can configure. There are a lot of reference and training materials available online. Overall this software is easy to use and configure.
Cons
The forms are a bit clunky and are not easy to use. The forms are not visually appealing and it takes a while for updates. Additionally reports can be a bit touchy. Sometimes report data doesn't refresh as expected. The report data doesn't always dynamically update. If you make changes in the tool you have to remember to update the reports. You don't necessarily receive an error that the reports stopped working.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Great Customizable ATS!
Pros
I really like the ability to customize this software for our business needs. We have the ability to control the hiring manager and candidate experience in ways that I have not seen with other solutions. With that customization comes the ability as a User Admin to make system changes on the fly, without engaging a support team or paying for extra services. They are also constantly improving their offering and we get great updates periodically and they integrate with so many other vendors.
Cons
The reporting tool is a little clunky and can take a bit to learn - but once you learn, you'll find it is very robust.
Response from iCIMS
Thank you so much for your positive feedback and for taking the time to post this review!
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
iCIMS Recruit Great ATS for Healthcare Corporations
Great software that I would highly recommend to anyone exploring adding this type of system within their organization.
Pros
Ease of use and allows you to get to where you need within the system with minimal clicks which means a lot when you have multiple positions to fill and candidates to contact. I like being able to drill down to what I need within the system via a search as well.
Cons
The reporting piece is still not where we need it to be. With how our corporation works we need to build out specialized reports. At this time we are still unable to do so (4 years in)
Response from iCIMS
Thank you for the awesome review ! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you and your organization.