Docebo Reviews

Pros

It's a very user-friendly LMS that focuses on customizability and design. Unlike other learning management systems, Docebo gives you the tools to design pages, courses, and learning plans with the user in mind, allowing you to make engaging learning experiences rather than signing in to check off training in a 'system'.

Cons

The notification system, while very flexible and customizable, is a little hard to use when you get more than a few notifications. Keeping track of each one becomes a little difficult.

Alternatives Considered

Workday Student

Reasons for Switching to Docebo

The level of customization and features were more robust in Docebo.

Pros

Docebo has been very helpful in standardizing our training for both our employees and customers, and making it possible to conduct a lot of training asynchronously, drastically increasing our reach and reducing the amount of time and travel spent by instructors.

Cons

Reporting, My Team features, gamification & eCommerce integrations

Alternatives Considered

Absorb LMS and Cornerstone LMS

Reasons for Choosing Docebo

Absorb was not meeting our minimum function requirements

Switched From

Absorb LMS

Reasons for Switching to Docebo

Ease of use, system functionality & implementation support

Pros

Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.

Cons

Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use.

Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum.

Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.

Pros

The system itself matches almost all of my company's various L&D requirements. Both internally and externally. To top things off, the support from the account manager and their customer education team is superb.

Cons

Overall, the system is able to meet our requirements. That said, it would be nice if I can setup admin accounts that come with hands on support coming from the system. A full tutorial experience for other admins so that will handhold them while they're still new. This would lock or consistently/persistently produce pop ups while a main admin feels that the sub admin is still inexperienced.

Docebo was comprehensive in training me, but it seems that too many people do not know how to search for documentation on their own. Forcing such individuals to experience a super spoon-fed experience may be what's needed for some individuals.

Alternatives Considered

Absorb LMS, Cornerstone LMS, TalentLMS and Litmos

Reasons for Choosing Docebo

One system, I can't enter the name because the pop up isn't allowing it. This system was built in Japan and it was essentially a glorified SharePoint. The system listed in this review was chosen by our Japanese counterparts. They are now evaluating shifting from that system to Docebo.

Reasons for Switching to Docebo

Docebo checked our organization's complex needs more than these other products.

Pros

I like how we are able to create a professional learning environment and brand it to match with our corporate look. We are able to manage a lot of content and categorize it so that each different type of learner can find what they need

Cons

Some operations are repetitive and require a lot of clicks because certain areas of the site are aging compared to others and haven't been streamlined as much.

Pros

Our company needed to combine both external and internal training content from several LMS and merge into one central LMS. The ability to set up branches has allowed us to do that while still allowing customization and controlling the type of access needed for each departmental usage.

Cons

Reporting feature (as with all LMS I've come across) is still not robust enough in it's customization features. We still have to export raw data into another application to get the reports we need.

Pros

What I like most about Docebo is that, after completing a lesson, you get to take an assessment that checks your understanding of what you’ve learned.

Cons

The user interface can be improved a bit more during the lesson, and the load time for scores can be better.

Pros

The platform allows for flexibility in how we deliver the learning experience, it performs rather well without frequent bugs or crashes - stability is really important for us in the organization.

Cons

The cost could be lower, you need to invent workarounds for things that should be easily accessible, for some useful features you need to use the clunky API (downloading content off LMS)

Pros

Options for customization, add on features such as Coach and Share, versatility for use cases, continuing to innovate new solutions for users

Cons

Legacy pages are very clunky and make the admin job tedious.

Pros

The personalization to the platform for my company, from simple how to, to compliance training

Cons

So much to learn, but it is a development journey not only to my team but to myself as the administrator

Pros

Customization - The ability to customize homepages, additional fields, notifications, etc. has been extremely useful.

Usability - Our users find it very easy to use on their end. It is very user friendly

Overall Training - We have been able to accomplish a ton of training since we went live a few months ago. We have been able to create training in house and assign it to our sales teams in Docebo and upload content from an outside provider. This has given our learners a ton of opportunity to learn when they want and where they want.

The People - Everyone we have worked with at Docebo have been very responsive, knowledgeable, and friendly.

Cons

Would love move functionality when it comes to reporting, surveys, and rating/commenting on courses. We'd like more customizable and powerful reporting. We need the ability to send pre and post course surveys for many courses (same survey, but need to know which course it is filled out for). We also need the ability to see the number of ratings on courses and be notified when our users comment on a course.

A couple other things....
Response time can be frustrating. Our platform can be slow sometimes .
There are a few other "wants" as far as functionality goes, but it is overall very powerful.

Alternatives Considered

Absorb LMS

Reasons for Choosing Docebo

Paycome is a two in one HRS and LMS and, frankly, was not good at doing either. It lacked in SO many areas and severely limited both our HR & training teams.

Switched From

Paycom

Pros

Docebo is extremely easy to use in the back and front end. Our main driver in product selection was for a platform that was easy to use and customisable, Docebo ticked both of these boxes. We leverage the custom pages extensively to highlight our different training programmes. The administration is easy and clean to use with enough options for flexibility but no too many so that it becomes overly complicated.

Cons

There are some areas of the platform which are clearly older such as the user personal summary and the activities area. These areas lack some of the great features which are in other areas of the system, such as filtering and a clean user interface.

Alternatives Considered

Kallidus Learn and Litmos

Switched From

Cornerstone LMS

Pros

Ease of use for the learners and ease for admins. Loading content for course creation allows for many opportunities as well as structuring and assigning learning plans. We utilize implementation strategies for merging Workday, Teams, and SSO which makes life easier as we move to integrate our entire company enhancing employee development.

Cons

As a customer, understand you are creating your own platform (with guidance). If you are not tech savvy prepare to contract assistance from someone who does know the technical language. Docebo has an incredible team and they know what they are doing but they also need to know their audience and who needs extra hand-holding in the process.

Pros

Overall love using Docebo! It is easily branded to your organization, has lots of availability with reporting, Docebo team members are extremely pleasant to work with, and the platform is generally pretty intuitive. We get lots of compliments on the look of the LMS. We appreciate the release item changes and the desire to remain competitive in the market with the features available.

Cons

The capabilities within content creation in courses and notifications. The basic HTML page is very challenging to work with and you don't receive the same modern/ aesthetically pleasing viewing experience that you do when using other 3rd party tools. The notification experience is very basic and doesn't allow for much customization or the ability to preview and play around with the notifications.

Pros

The ease of being able to track program success and metrics. We also love the integration with SalesForce , which manages our account provisioning and catalog access based on contacts and purchased products.

Cons

Not being able to re-enroll (and get a fresh enrollment and new certificate of completion) in previously completed courses.

Alternatives Considered

Skilljar Customer Education and LearnUpon

Reasons for Switching to Docebo

Price, integrations, plans for growth

Pros

Ease of use, learn as you go, support is there when you need it. We chose it because it reporting tool and continuous enhancements.

Cons

As a tool it is great no biggies. One of my pet peeves is that when exporting users profiles, the default is: do not include headers. Allowing power users managing channels to delete comment from their channels. At this time only SuperAdmins can delete a comment. More out of the box integrations with HRIS system. Many clients want to manage their training from their system, and need two way communication between systems. Without to having to get programmers into the mix.

Pros

It's lightyears ahead of our former LMS, but as we grow into using more aspect of the platform, the pain points are more prominent.

Cons

lack of intuitive reporting (see above, cobble together various reports) and soft deadlines for LPs (IE we can't use days of validity on LPs for this reason). These are my two biggest pain points at the moment.

Pros

We experienced a seamless integration process with our existing systems, including Single Sign-On (SSO), which was a major advantage. The platform's user experience (UX) and user interface (UI) are exceptional, offering intuitive navigation and a user-friendly design. The support from the Docebo team during the kick-off phase was commendable; their technological expertise is clearly mirrored in their customer service and technical support. This combination of advanced technology and skilled personnel greatly enhanced our overall experience with the Docebo platform.

Cons

One area for improvement in the Docebo platform is the webinar registration process. It's not as straightforward as simply clicking a link, as you might with Teams or Zoom, which can be a bit cumbersome. Additionally, the platform could enhance its capabilities in tracking offline training and capturing offline data.

Pros

Docebo is a very flexible platform, and we've been able to achieve just about everything we've wanted to do with it. It's highly customizable. The multiple-language support is great for our international audience, as well as the ability to alter terms across the platform with the click of a button (ex. change Learning Plans to Learning Paths everywhere it appears). Our End Users find it intuitive. I love that the team is always working on improvements.

Cons

Because of the aggressive roadmap, there are occasionally bugs with new releases. Some of the back end administrative tasks can also be a little bit cumbersome (too many clicks) but they aren't hard to do.

Pros

- Ability to personalize each audience's experience.
- Ability to customize pages through HTML and CSS.
- User-friendly admin interface.
- Option to set up and customize power user visibility in great detail.
- Robust documentation and very well-prepared support team.
- APIs and bulk action options which make administrative tasks far less time-consuming.
- Great integration options.

Cons

The ILT setup could still use some improvement. For instance, while we can build several sessions within the same ILT course, we cannot assign different training materials - all cohorts get to see the same e-learning modules, which is not ideal if access should not be allowed pre/post-event.

Pros

I literally saved a part-time equivalent position when I switched LMSs to Docebo because the admin side is so easy to use. It has excellent APIs that are very capable of automation like user data feeds. The system is easy for first-time users to figure out and our admin team to set up and manage coursework.

Cons

It does a terrible job of archiving old content.

Pros

We were extremely impressed with our initial demonstration of the platform, our sales rep did a great job. It was beautiful, looked like "us" and seemed to do anything we might want. Working within the free trial of the platform it was quite nice!

Cons

It's complicated and expensive. I'd read about how the software was difficult to launch and upon logging in I could see why. We did self-implementation with a different LMS and I'm fairly confident that would not have been possible with Docebo. The cost was an almost immediate turn off for leadership as they were on the high end (we were considering options with native content, so our pricing included courses).

Alternatives Considered

Litmos

Reasons for Switching to Docebo

We did not, in the end.

Pros

Service! We also liked the flexibility of the platform and how easy it was to create our own solution quickly.

Cons

The only thing that was difficult for us was the timing of our implementation with the timing of the new 7.0 release. It was not that big of an issue, but it was another detail we needed to consider. For example, do we change this feature or wait for 7.0?

Pros

The possibilities to customize and automatize some processes make our daily operations so much easier. The central repository and user management are very simple and powerful tools.

Cons

Surveys and reports can be improved to ensure all data is translated into valuable information to make data-driven decisions. "My Activity" is not very useful for our use-case and it would be great to customize that board in a modular way like the menus and pages.

Pros

It was a good platform for our online learning; however, we never integrate with any other application that we currently use, which has prevented us from using it so frequently. It has great potential but it lacked the commitment we needed.

Cons

We never completely committed to the product, we used it, but it was just another program that we needed to use. If it were integrated with another program, maybe we could have used it more.