TravelPerk Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About TravelPerk

We’re making it easier, faster, and cheaper to book business trips and keep travelers safe and happy. The result is a smoother booking and travel experience for everyone, that also gives businesses all the control they need....

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Feature ratings

Value for Money
4.5
Features
4.6
Ease of Use
4.7
Customer Support
4.7

Browse TravelPerk Reviews

410 of 410 reviews
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Víctor
Víctor
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 06/10/2022

Best travel partner for our startup

I used travel perk for several years. I was in charge of implementing it in my company and create the travel policies and self service process.

Before that we used traditional agencies and we had 2 people fully focus on booking trips.
Once I implemented Travel perk we did a self service process and those 2 people were able to put their work on something more valuable

Pros

Easy to use and deploy
Easy for users to understand the tool
Easy to set the travel policy
Prices

Cons

Maybe the billing section was not as good as other parts. For example, once we had credit in our favor but I was able to see how I was expending that credit and I had to ask the account manager all the time

Alternatives Considered

BizAway

Reasons for Choosing TravelPerk

We wanted an efficient process for a fast growing company and travel perk allowed us to create a self service process

Reasons for Switching to TravelPerk

Reputation in spain
Fraser
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 27/03/2020

Has taken a lot of pain out of corporate travel but can still be improved

Customer service has been fantastic since the beginning - our sales rep [SENSITIVE CONTENT HIDDEN] was fantastic and helped us loads during setup and since then 99% of CS reps have been superb at solving problems fo us

Pros

Product is very intuitive for travellers to book travel that is within the companies budget and travel programme. The approval flow is extremely simple and centralised billing is super easy. The concierge service is great

Cons

The lack of flexibility can be super annoying. On the premium feature it is setup so that TP get as many premium fees as possible so if you are booking a trip for 3 people and some need train travel to the airport and some don't you need to make a separate booking. Or if they are not doing the exact same nights in a certain hotel. I get why they do it but if TP really care for customer experience they will fix this (they are very adamant they won't be changing this)

Alternatives Considered

Navan

Reasons for Switching to TravelPerk

There is much of a muchness between them but the attention to the customer from TravelPerk was miles ahead
Durueburuo
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 01/09/2024

I most Recommend TRAVELPERK

They make travelling,bookings,hiring and lodging experiences look so easy...

Pros

They are reliable...they don disappoint when it comes to booking,lodging and hiring services

Cons

They are consistent and sure...they make sure everything is intact and working...

Top TravelPerk Alternatives

Dana
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
1

3
Reviewed on 29/09/2019

goo intentions, could be better

Our CS was really nice, tried to answer our problems, but the system itself wasn't good enough.

Pros

It is easy to use when it come to pick your flight and book it.

Cons

You can find flights in google and not in the system, which can give use loosing money. Costumer support was not good, very slowly and a lot of the time got an answer that nothing can be done.

Alternatives Considered

SAP Concur and Navan

Reasons for Choosing TravelPerk

exploring another system, got it without any cost for a trail period, they improved the system for us always and very fast.

Switched From

SAP Concur and Navan

Reasons for Switching to TravelPerk

Israely start up, strong back of GBS system
Verified Reviewer
  • Industry: Mechanical or Industrial Engineering
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/07/2024

A perfect program for a business trip

Pros

Personally, I used this program very useful when I went on a business trip.
I used transportation well without any problems with my schedule.

Cons

Personally, it was a really good program when I went on a business trip, but when the number of people was added, the complexity increased a little and it was a pity that individuals could not be set.
Except for this, it was a perfect program.

Dina
  • Industry: Transportation/Trucking/Railroad
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/06/2023

TravelPerk Review

We love it!

Pros

We love the tool.Value for money is good.Implementation was fast & easy.It is super easy to use by everyone!

Cons

Need to add a more complex approval workflow -we would like to have more than one approver & decide which workflow to use based on more parameters.

Alternatives Considered

Navan

Reasons for Switching to TravelPerk

Value for money was better with travelperk & we could easily go on without the additional featured Navan is offering.
Mike
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 30/08/2022

Great!

Pros

Ease of use, rapid deployment and integration, transparent pricing

Cons

Not US focused, service reps often email pricing in foreign currency despite our account being USD.

Fernanda
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/11/2022

First impressions

For the user, the tool is very intuitive, great usability, very easy to use without training.For the travel manager, the tool has many configurable policies that guarantee control and compliance.Customer care service is fast and efficient.

Pros

intuitive, great usability, control, autonomy, customer care service is fast and efficient.

Cons

The only item missing is the travel insurance offer.

Alternatives Considered

Navan

Reasons for Switching to TravelPerk

Fee price, no implementation/etc cost and service in my native language by the TravelPerk Account Executive during the RFP process.
Emilie
Emilie
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
2
Ease of Use
3
Customer Support
5

4
Reviewed on 26/04/2018

Overall great tool ; yet some improvements to make

Pros

It's very easy to use.
It's 100% free and fills its promises.
Flight and hotel rates are aligned with those you could find on google, except it's all in one place (no need to scroll flight company + hotels.com, + ...)
It's possible to either have your company charged monthly, no charge for the traveler (very relevant to Europeans)
It's also possible to have your travelers pay with their credit card if that's their favorite choice (very relevant to Americans).
As a European-American company, this is precious.
Also, invoices are always crystal clear, no secret fees, no tons of extra little money invoices for whatever. It's all gathered under the trip ID (fees, refunds) and very easy to figure out. My accountant approves.
Yet a pro (that has a Con side): all prices are the lowest available. This is great as I am totally relaxed about finding the best available rates for every request.

Cons

- No trains on the tool. Europeans books a lot of trains.
- Approval workflow wasn't satisfying and lead us to purchase a different tool just for approval workflows.
- It's always the "lowcost/low service" rate, which means no luggages, no flex, no modification, and when travelling business, that's an issue (because business travelers need flexibility at some level.) If I want the "semi-flex" rate, which in most flight companies will allow the ticket to be modified with a reasonable fee, I have to ask offline : send a mail, request the ticket, wait for answer, discuss my choice, confirm ; and then only will it be booked. When trying to book a flight, every minute counts, so this is HUGE con.

Roland
  • Industry: Computer Hardware
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/06/2024

Excellent service

Pros

Excellent service and good quality easy to use user friendly more discount on tickets price

Cons

Good service low price rate more discount

Sara
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/05/2023

Travel Management tool and agency

In general terms I'm a common user, and I have to say that my experience during these 5 years is very positive. I have no complains about the user experience, the rates, the customization, the support team. I booked trips for individual employees, groups and myself, and the experience has been always positive.

Pros

The user experience is very positive: the navigation, the steps when you create an event, a trip, when you invite a new user or archive an old one. Is very easy to complete your settings and deploy your company policies and approval steps.There's a special kudos for the support team: changes, cancellations, time modifications, dates, upgrades... all these are very common, but the support team is always there to help you by chat, by email and they always have a solution.

Cons

Basically, there's nothing to complain about. THe product is always growing, the product team is available to receive comments and chat about new features and impressions. Your agent manager is available 100% and you can ask all that you need.

Kelsi
  • Industry: Veterinary
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/03/2022

Best Travel booking tool out there!

I absolutely love TravelPerk! It was a super easy implementation and easy to use as an end-user.

Pros

User experience is just like that of an Expedia or Kayak. So easy to use and filter flights or hotels just to see exactly what you want to be available. The ability to change plans is super easy and can be done from the app. Administrative abilities are super easy as well! Oh it's also SUPER CHEAP!

Cons

The thing i like the least is that it is a European software so everything is in 24 hours and Euros and that has to be changed by the individual in their settings. i receive more questions about that than I do anything else. I wish I could just go in and fix for them.

Basile
  • Industry: Food Production
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 26/08/2022

Travel Perk review ?

Always was a positive experience even when issues arose.
Always found what I wanted or better, from having transitioned to other mediums for professional transit, moving to TP was a great deal for all users (and I assume related managers). Seemingly better value for money, but certainly smoother operations for us users.

Pros

-Customer Support ! Always professional, quick and actually supportive. Cases are handled with care and depth. CS sometimes proactively reaches out.
-Smooth and user friendly.

Cons

-I have experienced hotels being listed although they do not use TravelPerk

Joanne
Joanne
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 28/03/2023

complete waste of money

Awful

Pros

I have paid for what I was told was a weeks accommodation at a range of hotels but I can’t get a location nor dates and the deal offers 3 days only. Not what was advertised. Also boho cruises are few and impossible to get, especially for front line staff when leave is not flexible. A complete waste of time and money.

Cons

Can’t even use the money I have paid, feels like a scam

Kristina
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/09/2022

Outstanding Travel Management Tool

I very much enjoy the ease of travel management using TravelPerk. With a couple of clicks, my whole trip is settled, and I don't have to pay for it - my company does it for me directly.

Pros

The greatest thing about TravelPerk for me is that I don't need to pay for my business trips on my own and then get reimbursed. I also enjoy the option to use Concierge when a TravelPerk team member books a trip for me using my Airbnb account as a third party. It's great that I don't need to do anything really - just check-in and enjoy my stay.

Cons

Sometimes the prices shown on the Map search do not match the actual prices shown further on the hotel tab.

Hanna
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 07/09/2022

Business travel made easier than personal trips

Pros

It's designed well, easy to use, and has all the features you may need to book your business trip right in the app: flights, trains, rental cars, hotels, etc. If you want to book something outside the app (an Airbnb, an airport transfer or something), there's even a Concierge service that can do it for you.
Very convenient, definitely recommend!

Cons

Once I needed to cancel a flight because my business trip was canceled, but I still needed that flight for personal reasons. Because the cancelation needs to be first processed by TravelPerk, it's much slower than canceling with the airline directly, which means you don't know if that ticket is going to be available on the airline's website and when. Somebody else can end up buying it before you get the chance. So I had to find a different flight.
But that's a very specific situation. So no hard feelings.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 14/09/2022

Smooth flight booking process

Pros

- Easy flight booking process
- Flights sorted by the best ones
- Filter flights by company policy
- Flight check-in reminder

Cons

- integrate with airlines to know the check-in status, and display this status and check-in data in TravelPerk
- maybe adding some resources about the flight process (allowed bag weight, online check-in process, general guidelines for first-time travelers) would be great, this will make the user doesn't need to navigate to the airline website.

Tamar
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/10/2017

Perfect business travel solution

Pros

The ease of use, great and intuitive interface and amazing customer support.

Travelperk saves me tons of time and frustration, I think that they will make the travel agents obsolete!

Cons

I wish you could also book Airbnb in the platform. But I know that you can ask the great support team to book it.

Paula
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 05/08/2022

Easy and friendly system

It is a pleasant journey, no stress

Pros

The whole experience is easy with Travel Perk, the website is friendly and switch between search is quite easy, the offer given is also good, and the range of prices normally very good.

Cons

Sometimes we need to refresh the system do not lose information, sometimes take a bit longer to confirm availability and right at the end of the process I need to refresh.

Tiffany
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/09/2022

Exceeds Expectations

Pros

I am very happy using TravelPerk to book all of my business travel. Online booking is convenient, but I know I can rely on effective and kind customer service to help me when there's been any kind of travel glitch. They have even been able to secure refunds in times when there was not one guaranteed.

Cons

I really don't have any complaints. There's nothing I'm unhappy with in my user experience.

Javier
  • Industry: Restaurants
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 03/10/2022

Perfect for managing your own trips

Easy to use, easy to book, and excellence customer service when trying to change, cancell or just ask anything

Pros

I can book all what I need for my business trip and compare different options

Cons

When booking a round trip with different airline companies not all the options (for booking) are available. I need to book it as separate flight to have that menu.

Kinen
  • Industry: Capital Markets
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 08/07/2023

Easy to use and excellent customer service

The prices are very, very excellent, and I love their treatment and customer service. I am very satisfied with them

Pros

Prices are very reasonable, competitive with other companies. Customer service is excellent. I like to book with them for easy booking

Cons

I will say frankly, and for myself, I did not find any negative

Marina
  • Industry: Computer Games
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/11/2022

Indispensable!

Pros

Given how there are almost no boundaries today, being able to book travel online through the company you work for is essential. Travelperk allows just that. I've used it through my company and through an event organizer when I was invited to speak. Flawless experience beginning to end .

Cons

It might be that I don't know how to do this, but I've tried searching for stays where I been before through TP and it doesn't bring them back. If there's another way to find those, then I don't know it :) but it would be great to see Hotel Goldmarie in Berlin as a first result when I search for it, instead of using it as a starting point.

Oleksandr
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 24/10/2017

Good and fact app to find flights, hotels for a trip

Pros

It gives a lot of choices for flights. I can filter them by some parameters. Choice of hotels is good as well. It gives me advices if some prices are out of my company policy

Cons

Suggested me a hotel which supposed to be in 300 meters from our office. But in real it was in 9 km. So something wrong with accuracy or not clear what is that number means. Confuse a little bit.

Madison
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 16/08/2022

Great product for large teams

We mainly use TravelPerk because it allows us to use the points we acquire through using the credit card system, Divvy.

Pros

Working with everyone at TravelPerk has been great. From answering initials questions, through implementation, and during use. I think their biggest strength is their team. Having another group to help with logistics and answer questions is fantastic. They're great at helping answer questions, and make adjustments as needed. It takes a lot of worry out of the process.

Cons

Visually it's not as intuitive as I would like. And sometimes after we book flights, it's hard to share all of the details with other team members.

410 reviews