eTollFree Reviews

Pros

The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.

Cons

I have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.

Pros

the software is ROBUST and has all of the features (and more) that you could ask for.

Cons

You cannot use the features because there are so many that have impacts on so many more that configuration is akin to a labryinth of mythic call center proportions. You end up becoming dependent on support from eTollFree and that is where your fate becomes sealed. To call their ticket taking process support would be to give it too much credit. Someone takes tikcets and they sit around for a while and then you follow back up and they say its done when nothing is done. then you open a new ticket and start the cycle again.

Alternatives Considered

Five9

Reasons for Choosing eTollFree

Enhanced features

Switched From

Five9

Reasons for Switching to eTollFree

Startup costs and overrall pricing

Pros

The price and options are reason enough to try the service out

Cons

Not enough information on how to use the system or support. as they once said to me, for the cost of the service they cant afford to help you set the system up.

Pros

I like the user interface. Its clean and easy to use. Also the tech support has been great! I learned the system very quickly and was up and running in no time.

Cons

The thing I had the biggest problem with was leaning how to set up new users and campaigns. I had to use Tech support for that. Not a real problem but it wan't obvious to set up.

Pros

Can help you business to seem larger than it is

Cons

It seems to automatically go to voicemail rather than ringing on my phone so I can never actually ansythe call

Pros

availability and easy to use is the most important to me.

Cons

It doesn't have a voip app that comes on the iPhone.

Pros

Affordable and easy to use. Support team is also great.

Cons

None at this time

Pros

It does the job! Easy billing! No issues!

Cons

Monthly fee, even if you do not use the service!

Pros

Cost is quite low and only pay as you need.

Cons

Nothing. Very predictable and easy to us.

Pros

We use eTollFree to host a couple of phone numbers that were previously with Nextiva. The process to transfer the numbers was a bit convoluted, which is more due to the carriers than eTollFree. It took a little tweaking to get the physical phones to work with the new service, but since then it has been great. These are low volume numbers, so I don't mind paying for each inbound and outbound minute.

Cons

Transition of numbers from Nextiva took several weeks, but that was due to the carriers and not any mistakes by eTollFree.

Pros

System works very well. I like the flexibility the program offers and the email notices when messages are left.

Cons

Difficult to change without help and customer service is hard to make contact with. However, it should be noted it has been over three years since I have had to make any changes. Some difficulty understanding my statement and the billing process.

Pros

We think it is wonderful. Everything works just fine

Cons

Nothing. All appeared just fine to me and the team.

Pros

Low cost and affordability and plus i can fax

Cons

Well nothing i can think of right now. Thanks

Pros

It's very easy software to use. The design is also simple.

Cons

Can we use the number to call customers?

Pros

Easy business use-affordable-quick responses in changes

Cons

I don't have a con at this time - maybe a moble app would be helpful.

Pros

I like that I don't have to do anything but answer the phone

Cons

It would move if there was a feature to help identify calls coming from this line, like a caller id function

Pros

I did a lot of research and eToll provided me the most straight forward service when it came to a vanity business number. They have a straight forward price scheme and they provide a lot of free easy to use services that most others choose to nickel and dime you for.

Cons

I didn't like the price per minute setup but ut actually was cheaper than what others were charging for their allotted minutes so in the end its more of a preference than a con.

Pros

I read about this software online when trying to get a call center solution to our organization for SIP technology.
Its an easy to use solution at a cost that the ROI is like immediate
I have never had any tech issue in implementing this

Cons

Yet to get an issue with this just wishing them well as they improve this great solution

Pros

ease of use and great tech support team.

Cons

small tech issues, but nothing that they can not resolve

Pros

the service is easy to use
affordable
featured

Cons

don't have text to speach option in attendent message

Pros

You can't beat the price for a custom number.
It's really easy to use

Cons

It fits my needs well, I can't think of any.

Pros

Low price. Toll free number works good enough.

Cons

Auto attendant doesn't work for me. Their support guy blames my recordings which were professional make and sound fine to me. They even play fine on etollfree's own portal, but not on their phone system. They blame me and accept no responsibility.

Pros

It's pretty easy to use, and economical too.

Cons

There was a problem on set up. It was a few months back and I can't remember what it was now, but i likely lost a few calls.

Pros

Easy, fast, cheap, user friendly, assistance with issues (fast). All problems are figured out by highly skilled and attentive techs.

Pros

It was easy to install, not very difficult to learn, and easy to train staff to use it.

Cons

Nothing to dislike, just getting staff to learn how to independently use all the features.