Paylocity Reviews

Pros

clock in / clock out from ANYWHERE

Keep track of your hours with a simple click

missed punch? No problem. you can fix it yourself (if your HR didn't lock you out of it that is)

Impressions section: Your company can give you praises and make it public.

Cons

There was a time that my bank account got compromised so my direct deposit info needed to be changed. It took my HR department a long time to get my info updated and for my pay check to be sent. I work remotely so Paylocity sent my paycheck to my company's office then my company sent the pay check to me through snail mail... with bad luck usps lost the letter.... getting my paycheck processed again took an entire pay period to receive my paycheck.

Pros

Some of the best parts of this product is how everything is connected and works well together. There is no disjointed feeling as you move from one part of the software to the next. This makes life as an HR professional, payroll preparer, or general accountant a lot easier. We appreciate being able to place all of our HR processes and especially onboarding into Paylocity and eliminate a lot of busy work behind the scenes.

Cons

We wish the workflow software was a little bit further along but we have been told it is a priority in development right now so that is good to hear.

Alternatives Considered

Paycor

Reasons for Choosing Paylocity

We made the switch because we needed a software that was a little bit more sophisticated and more connected across all of its programs. Netchex could be a very good tool for some companies, but we needed one that was a little bit more advanced for our needs.

Switched From

Netchex

Reasons for Switching to Paylocity

We chose Paylocity because it was a good price for what they offered and the site was very user-friendly. Other products we looked at were not as easy to navigate.

Pros

As a digital marketing freelancer, I'm often asked to lead web projects (that exceed 1 year's work). In these cases, I team up with other freelancers. I've enjoyed using Paylocity software to manage human resources and payroll. In my experience, I've really appreciated the online payroll processing features and the fast data entry. This saves an incredible amount of time, and everything is done in complete transparency.

Cons

I can't think of a single negative aspect of using Paylocity's payroll and human resources management software; I find it very efficient for payroll and human resources management.

Pros

I did not like anything everything was very complicated and did not work. Do not get this app until they fix it.

Cons

Every single aspect that I tried to use in this software did not work, it was so frustrating and took me so many more hours to complete and all of my co workers say the same thing.

Pros

Access to everyone's records and time make it easy to work with multiple people at the same time on getting an issue solved. The physical time clock is great for all the employees to use. Correction was quick and easy for any clocking in error or HR issue. The transition of data from the other payroll software was done perfectly.

Cons

The issue of the first set up was terrible. We had a team to help us transition and get the set up for the system changed about three times before we could actually move forward. Running reports can also be hassle if you are looking for something specific.

Pros

Payroll platform is fairly robust compared to other systems targeting the small/medium size business demographic.

Customer support and Reporting Suite is above average. I never had any problems with working with them at a company with around 150 employees.

Cloud-based system is fast and nimble. Year end process was fairly painless.

Can handle high-frequency payroll (we process weekly). Low processing time from pay period end to payday (Next day).

Pricing is competitive!

Cons

The software is comprised as modules. Not an all in one solution out of the box. We utilized the HRIS and Payroll modules of Paylocity. I prefered the Payroll system over the HRIS, which seemed to be more of an afterthought.

Implementation and support quality is not the best I've seen compared to other vendors.

We ultimately transitioned to a larger payroll vendor with more robust functionality once our company grew to about 250 employees and do not regret it.

Pros

This is by far the best payroll & more software on the market.

Cons

The desktop version is not as user friendly as the mobile app.

Pros

Reports were easy to use and you could create your own if you needed extras

Cons

Somewhat frequently was down for maintenance or various errors.

Pros

The best feature of the product is, goes well with large companies as the payroll feature can be automated and gets compliant with tax and other entity related specifics when having global employees with different rules and regulations.

Cons

Good for small or mid-sized companies but would need to adapt for very large companies.

Pros

I enjoy how I can review my past performance evaluations and take trainings in the system.

Cons

Sometimes it is hard to find the information I am looking for. It is also difficult to remember our company ID and this will not auto populate for the sign in page. This is very annoying.

Pros

This software comprehensively ties together many aspects of a human resources department. This makes it easy for a small business owner who may not necessarily need to hire a individual dedicated human resources to facilitate the necessary components of providing wholesome employment. Paylocity has strong reporting and data processing in addition to robust customer support that effectively and efficiently help troubleshoot potential obstacles.

Cons

It seems that some aspects of the software don't exactly tie together. For example, when entering an hourly employee group in HR and Payroll, I often forget to add them into employee groups in time and labor. Subsequently, the supervisor has no way of tracking the employee's timecard. Additionally managing benefits in the employee's payroll file versus the HR file. Although this may be because our company does not fully utilize the benefits package that Paylocity offers.

Alternatives Considered

Quickbooks Online

Reasons for Switching to Paylocity

The previous owner's of the company recommended this product to us.

Pros

We needed an HRIS that would house all employee info, reviews and process payroll. It does this. Barely.

Cons

Customer service is horrendous. We were told we would have an "Account Manager" That indicated to me that I'd have one person who answer my emails or phone calls. That is not the case. It's a customer support center staffed with new employees who don't know the system. I have walked them through their own system on multiple occasions. We have had a handful of critical payroll processing mistakes made because the "account manager" walked me through the process incorrectly. I spend about 2-3 hours a week on the phone with customer support to get answers to what should be simple questions. I've requested supervisors multiple times, they have promised to get back in touch, but no one reaches out. You are on your own.

Implementation was a disgrace. Our first implementation consultant disappeared and no one knew where she went. The 2nd one started but disappeared for 2 weeks and suddenly reappeared. Despite hours upon hours to meetings to implement the system, the most basic things like PTO policies were still incorrect. I've been fixing implementation errors for over a year now.

Complete lack of good UX. They need a new UX team. The Help Section is laughable. Not even their customer service can find help articles that are applicable.

They have a lot of reports, but finding what you need is nearly impossible.

Alternatives Considered

ADP Comprehensive Services

Reasons for Choosing Paylocity

Needed to move from a PEO to HRIS

Reasons for Switching to Paylocity

They had better reviews and referrals and they integrated seamlessly with our ben admin tool

Pros

Paylocity is easy to use for users. I love that the company is always improving the software and values feedback. Our account manager is always helpful. I manage payroll and Paylocity makes it very easy to complete and I love how there are so many things that integrate with the system. For instance, our 401(k) provider connects, as well as the benefits module.

Cons

The reporting is not very user-friendly for what we use it for, especially expense reports. But overall they are always making improvements and asking for feedback, which makes me hopeful that the reports will improve more.

Pros

all the features for the price...I can post jobs, manage applicants, onboard them, and move them to Payroll with one system...

Cons

The employee training and compliance training is lacking and I don't appreciate them charging a price for these features that seem to me should be included.

Alternatives Considered

Paycom, Paychex Flex and Paycor

Reasons for Choosing Paylocity

ADP was very basic, and their next level up was very expensive and did not due as much as Paylocity

Switched From

RUN Powered by ADP

Reasons for Switching to Paylocity

Price and the potential and innovation the company showed...

Pros

The system is constantly being updated. Previous issues I've had with the system, such as confusion on how job descriptions are listed have been fixed in future updates.

Cons

Reporting can be a struggle since many standard reports from Paylocity involve merged cells without one single row of data. Customer service is very hit or miss depending on responds to the requests.

Alternatives Considered

TriNet Zenefits

Reasons for Choosing Paylocity

Gusto was very limited when we hit 100 employees.

Switched From

Gusto

Reasons for Switching to Paylocity

Paylocity had the most features and came down in price to meet the lowest bid that we had.

Pros

The product has excellent, though not intuitive, report writing capabilities.

Cons

Implementation was a challenge; platform has week customer support often taking days, or even weeks, to have issues resolved when they crop up. The system is complex, as most powerful systems are, and finding employees with experience with the platform is difficult.

Pros

I love the interface and intuitive location of tabs. Finding what I need is easy and the search gets me answers to most questions without having to call tech support

Cons

I don't like that my account manager keeps changing, I understand turn over is high currently but it's much better to not have to "fill in" each person I call on whatever issue we were working on. There is currently a gap between what we can do remotely on the mobile app and what we can do in the browser based system. I need more functionality on the mobile devices.

Alternatives Considered

ADP Workforce Now and Paychex Flex

Reasons for Switching to Paylocity

Their ability to give me what I need and not some giant package with things that cost me but I'll never use... Paychex was comparably priced but the company didn't seem like they would keep up with product development as well as Paylocity.

Pros

I love the idea of having almost all of the aspects of my job in one place! For the most part, the software is easy to use. The Impressions in the Self-Service section is used by our staff for our annual awards, as well as, a way to say good things about your co-workers. Paylocity ROCKS!!!

Cons

Onboarding can be a bit difficult to use. I had to send the link 3 times for our last new employee because it wouldn't let her in. It's not as instinctual as I'd like.

Alternatives Considered

Paycom

Reasons for Choosing Paylocity

Ease of use, interactivity & cost.

Switched From

Paycom

Reasons for Switching to Paylocity

See above

Pros

1) You have a dedicated Account Manager.
2) I have worked with a few payroll companies during my HR tenure and Paylocity by far is the best product on the market. It is so user friendly. Employees love it because it is easy to use, it has a mobile app, and anything they need related to payroll and benefits is in one place.
3) Transferring from our old payroll company to Paylocity was an easy transition. Paylocity provides you with a dedicate account manager for payroll and time entry. The do all the work.
4) Compliance with Paylocity cannot get an easier. There are Compliance Dashboards, ACA Reporting Dashboards, Year End Reporting Dashboards. Everything is configured in the system and ready for your review in each of the Dashbaords.
5) Paylocity has the most user friendly Reporting feature I've seen in any product. Lots of standard reports. Easy to use custom reporting featuring.
6) Lots of module that you add as you need, Perf Mgmt, Expenses, Recruting, On-Boarding, to name a few.
7) Performance Mgmt module is so easy to set and customize to your needs. Employees loved using it. It includes a Journal feature that the managers can keep notes throughout the year.

Cons

No Cons. I've used other payroll companies in the past, Paylocity far exceeds all of them.

Pros

The customer service is really great. I am able to call my dedicated service person any day of the week and they know me and my needs. If my dedicated service person is ever unavailable, then the other reps i contact are very helpful as well.... you don't see this with every HRIS system.

They also seem to care about our requests for system improvements which I think is critical. I find this system fairly easy to use given my experience with other systems. The reporting is good for the most part although some custom reports cost extra which is not cool.

I have really enjoyed the in-person conference offered to clients especially since they let clients meet one-on-one with the actual product developers and ask questions and make suggestions for needed upgrades.
Upgrades come on a regular basis and are available to users immediately without changing "products" which is fantastic compared to some other vendors.

Cons

The modules i am not using like applicant tracking, recruitment, onboarding, benefits management, etc. aren't really built out enough to make them worth the high price. I still have to use other software for all of those services because i've found better vendors that do most of what i need and they aren't as expensive as the Paylocity add-on. It's too bad, because I'd really like to use one system for everything. Upper management is not accessible which is disappointing.

There is no way to add volunteers and independent contractors into the HRISI system for free - this is usually available from HRIS systems.

Pros

I am not a fan of Paylocity at all, to be frank. I am an employee who has to use this unfortunate piece of software, and on my end...it's a hair pulling fest more often than not.

Cons

1. The fact that I have to SIGN in and then PUNCH in. If I had to do it only ONCE a day, it would be less of a bear. But I have to clock in and out four times. There is no idle clock timer or somesuch that can even be reset, so I have to slog through this redundant system four times every day. I love how going to "sign in" for my lunch break, that it has to sign me out first. ?? That's maddening.
2. How Paylocity loves to forget that I'm only on ONE device every week or two. There's nothing like trying to clock in and spending two minutes having to answer a security question while it spins its wheels. This is NOT efficient, and agravating. Other employees at my company have endured the same slovenly programmed issue.
3. It's finicky as all get out when trying to put in for time off. You can't fill in certain fields, or it will hiccup. You also can't put in for several days in a row because of the same, so of course, there's the tedious process of entering EVERY day you need separately. And, a simple mouse click and Paylocity's whim can even deny you a day off, which you then have to question your manager about, who admits it was the software. AGAIN.
4. Loading time. Again, I love going to clock in on time or early and have Paylocity play games such as taking it's sweet time to load the screen, or populate the field with my password so I can properly log in on top of everything else I have mentioned. Because I have a ludicrous amount of passwords I need to type in for my job already, the last thing I need is to have to remember ONE MORE.

Pros

Paylocity is really amazing. I love the community/engagement section. I love that there is so much data you won't even know what to do with it. I love that the historical information you put in actually has a purpose beyond storage. Information is analyzed internally by the system and gives you insights. The LMS system provided has so many great trainings not just as an admin, employee, or supervisor using the actual software, but also for other types of leadership and soft skill training too! Onboarding is AMAZING. You can track every little thing, include every document needed, it walks the admin and the employee step by step so you can't miss a thing and you can assign tasks to people in the company!

Cons

l know I said I love this software but by jove, it also drives me CRAZY how hard it is to navigate and how some functions that our Paylocity support team has let us know many people complained about and that they are "working on the feature". Offboarding is a NIGHTMARE. Everything I listed about onboarding, not a single feature is available when an employee separates. IPP goals don't let you list team goals! Only individual and department and cross functional collaborate goals. UGH. You have to go into settings and configure your workflows all the time! WHY! The dashboard is TOO confusing for some people-this is NOT technologically inept friendly at all. You cannot change your view to the employee view to see what they are having issues with unlike our last HRIS system. This is very very frustrating because I can only navigate and let the employees know where to do and provide resources but not see what they are seeing and work from the back end for them. A lot of their data insights are worthless when you transition. It's literally like starting from scratch. Even if you have tons of history from your old system, they don't translate and you have to wait 3-6 months before you can start taking advantage.

Pros

GPS tracking for mobile punchers. Nothing more

Cons

Oh gosh...how much time do you have??? There are so many issues. I guess I'll try to hit the highlights. The City mandated paid sick time- it took them SIX MONTHS to get this programmed CORRECTLY. My ACA forms were completed incorrectly. I received notices from the IRS for two of my four companies that the forms needed to be redone and resubmitted. Paylocity never responded to my WEEKLY requests for updates on the status of the corrections. I ended up manually correcting and resubmitting myself. We made updates to our 401k plan. It took a month for them to get the matches calculated correctly and we didn't know until Q3 that when they did the set-up, they click a box to over-ride IRS regs (WHY is there even such a thing???) so I had employees that over contributed and over matched. When raising the issue with PL, the Rep said to just refund the excess (clearly he had no idea about 401k rules). On another occassion, last check of the year, my payroll person had to re-process a check for someone with 401k. When re-running the check she noticed the 401k contribution was missing (she didn't realize he hit the yearly max) so she contacted Paylocity. The Rep told her to CHANGE THE EMPLOYEE'S DOB!!!! so the system would allow a catch-up contribution and then change it back after she processed the check. HE WAS NOT ALLOWED A CATCH-UP. Needless to say, the employee received a distribution the next year for the excess contribution. HORRIBLE response to issues.

Pros

I like that I can always call and get help if I ever forget how to access a feature or perform a task. I've also been impressed with Paylocity's ability to stay on top of the legislative changes over the past year (mainly due to COVID-19).

Cons

We've recently seen a demonstration of a competitor that would help my co-worker in HR. The competitor's software can track when licensing, etc. is going to expire and automatically send email or text reminders to the employee and follows up to make sure they complete the task. They also have a way for employees to acknowledge receipt of documents specific to them. Paylocity's system (as of the last time I checked) only allows you to make the documents available to all staff whether or not it applies to them.

Pros

Ease of use. I like the Performance and onboarding piece. The A+ learning module is also great.

Cons

Nothing really. I like all the features. Maybe a report that can be customized for pulling info from the custom field, may already exist but i have not found it.

Alternatives Considered

Paychex Flex

Reasons for Choosing Paylocity

not enough customer support.

Switched From

ADP Workforce Now

Reasons for Switching to Paylocity

User friendly.