User Reviews Overview
About Cerner Ambulatory EHR
Cerner's PowerChart Ambulatory EHR is a hybrid EHR solution that caters to clinicians in hospitals and ambulatory facilities. PowerChart is designed to help with multi-entity electronic medical record creation. This solution can...
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Functional Software that plays an important role in the healthcare field
Overall, i have had a pleasant experience with this software, it is definitely user friendly and provides healthcare workers a variety of tools that make charting much easier. Also, it is extremely easy to find information about a specific patient due to the fact that it has different sections with up to date information about the patient and that takes off a lot of times from reading the physician's documentation, at least on my current job position. I highly recommend this software!
Pros
I work in the healthcare industry and use this tool on a daily basis. The software contains a variety of tools that allow healthcare workers to document patient's visits very easily and it is very user friendly. Moreover, it is an extremely well developed software where you are able to navigate through patient's chart, test results, patient's scheduled visits and many other tools that healthcare providers use to get acquaintance with the personal history of the patient. In regards to my position, the Oncology flowchart provides me with information about the cancer staging, treatment name and dates, BMI and lab results. It is a highly functional tool with multi faceted use.
Cons
In order for the software to function correctly, massive amount of updates need to happen monthly from the IT team in my organization. It can be very glitchy sometimes or freeze when there are large amount of information, for example, the MAR section freezes a lot. But other than that, it is highly functional and well developed software.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
harder to get used to after using EPIC for EHRs
I learned to use it and I think with more time I will get better as always, but the learning curve was a bit different from EPIC charting which seemed to be more color coded, and easier to navigate, but also full of facility wide things that had to be filled out but didn't apply to the patient, so that was cumbersome.
Pros
It is easy to use once you get to know where things are located, but it has more of a windows software feel than a mac software. It is more utilitarian in that it is not colored and the font is small, which is good for efficiency in documenting once you know where things go and are located. Does not have hangups that EPIC has when company wide documenting is required for certain areas that sometimes do not apply to particular patient such as was the case on a pediatric floor where I was using this system and I appreciated not having EPIC.
Cons
Hard to get used to. I was coming from using EPIC mostly, which seems easier and more intuitive to learn. I found the smaller black boxes and hidden tabs harder to get used to when trying to document daily things. As a nurse the med administration tab wasn't as easy to use as it is in EPIC and wasn't as intuitive and I sometimes messed up at first in documenting med administration especially when trying to add something that wasn't scanning from the pharmacy and I had to do an override.
- Industry: Mental Health Care
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Extremely poor value for the money
The user experience is completely not user-friendly, often needing ongoing clarification for what are basic searching or to complete basic routine activities. Amazingly poor UX/UI layout, and often confusing. The customer services has been all along a nightmare. For more than two months initially in March 2016 when we wanted to start this system we were forced to keep calling in prescriptions to pharmacies & writing controlled medicines for 5 days because the system wasn't working -and Cerner telling us they didn't know what was the problem. Later on when we were eventually able to e-prescribe non-controlled substances still we were forced to get a NY State waiver for controlled substances because the company couldn't get it resolved in more than a month longer. Worse, they blamed our IT team here when was clear it wasn't the case. This was more frustrating as this was happening while we're busy seen patients. Support was spotty at best, often the IT people been forced to resolve the problems themselves, or improvise, while the agency I'm working was paying Cerner money. Even now (10/18/2016), the e-prescribe system, that claims it has a renewal option for old medications, it doesn't work for controlled substances (some do, some don't) , so many of us have always to re-write as a new prescription all controlled medicines. I'm a psychiatrist but I've also some formal training in UX/UI design, and to write code, so I'm probably better understanding computers than the usual MD, and even for me the system was an impossible crazy task. I also work with other e-prescribe systems in other agencies, and comparing apples to apples, the other systems are much cheaper and much, much better, and very much easier to use. It's amazing how poor service you can get paying big bucks! And here, this is one glaring example. Buyer beware!
Pros
Easier to write progress notes.
Cons
What I wrote about e-prescribe.
Top Cerner Ambulatory EHR Alternatives
ZEBOC
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used for 2+ years
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Review Source
Powerchart review
Once you learn Cerner Powerchart, it is a great software, very user friendly, organized, easy to navigate.
Pros
I use this software at work to access patients charts, send messages to other healthcare team members, and to document. Charting is very easy, software flows well. There are lots of shortcuts that make work faster. Pages can be customized to make everyone’s work more efficient and personalized. Search buttons within patients charts are also very useful when learning more about their medical and medication history. This software makes patients’ chart very well organized, easy to find all the necessary information, easy to look up and updated patients’ information such as pharmacy, medications, allergies.
Cons
Frequent software updates are often times less useful and more confusing than previous version, takes some time to learn and get used to it. In some cases support team needs to be contacted to reverse or modify new updates for software to be more user friendly. Occasionally there are problems with the serve, errors when logging in, which are addressed by support team in a timely matter.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Cross functional amazing
Pros
Everyone could use it to serve the patient the best, from in house staff registering and obtain images of id's or insurance information, to providers to document patient's care and keep reports, to billing departments for insurance verification or printing medical reports. It was a 1 stop shop for medical purposes.
Cons
Training was non me, i learned everything on my own. But that could of been a company decision and not a software issue.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Not user friendly for staff
It has been a stressful year implementing this as our all in one solution for EMR, feedback from all staff members has been poor to outright displeasure, with some staff leaving rather than learn the new system
Pros
I would say the only real benefit is that we have all our facilities on the same system and everything is there when we go to different departments
Cons
It is supposed to be easy to use, but it really isn't. As a patient i found my Stress test that was ordered was not ordered. As an IT person not being able to resolve issues myself and relying on a poor tier support system was onerous. 5 days to add a new printer after one failed. WHY?
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Cerner Review
Pros
I liked that it was easy to schedule appointments.
Cons
The thing that I liked least is there was no way to look at other parts of the chart without stopping what you was in the middle of and going to another part of the patients chart to get information
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Gets the job done!
All in all it's a good product and I am able to get my work done.
Pros
This program, for the most part is easy to navigate. The layout is fairly simple to follow. I am usually able to accomplish what I need in a days work without worrying about the system booting me out or freezing up.
Cons
I don't like that there are several different ways to do one task. This can make training new hires very difficult and easily confused.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Ok EMR
Cerner allows my organization to chart for patients securely.
Pros
Cerner has uses for every teams dicipline and it certainly does it's job for patients electronic medical chart.
Cons
Cerner's interface is clunky and things seem to be scattered about everywhere. Getting use to utilizing Cerner takes a while, and finding where information is put can take some time.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
My cerner
Pros
Secured , easy to use and retrieve for future reference
Cons
None, everything was covered by the software
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Efficient EMR program; User friendly!
My specific department is a centralized scheduling group that oversees all surgery scheduling for the organization. In one day we typically talk with/schedule over 300 patients. This means that we have to be able to quickly access and review a patients chart prior to scheduling their procedure. This used to include many clicks and time - We are now able to do this very quickly and efficiently. (Hence why our group is able to handle all surgery scheduling for the organization)
Pros
Implementing Cerner has been nothing but a positive experience and we have continued to find ways to improve our program to benefit each department within our clinic. Patients have also experienced the increased efficiency since implementing Cerner - This has been our biggest win!
Cons
Currently our program does not interface with all pharmacy scripting programs and Dragon dictation software that many providers like to utilize. We are working with other programs & have workaround workflows in place to address this but will be working more closely with representatives from Cerner to ensure this is not an issue with necessary interfaces going forward.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Rich function, poor user friendly interface
We could deal with physicians' need of a comprehensive computer system to support patient care. Usability issues still remain but it's quite common in modern EHR systems.
Pros
Cerner Ambulatory EHR is one the well known and popularly used EHR systems in the US. It has most of the functions that are needed for outpatient care, computerized order entry system, and data data entry for meaningful use. The consultants from Cerner are hard-working, knowledgable, and deal with issues in a prompt manner.
Cons
Although it is a production system, it used to be so slow and physicians complain about ordering time takes up to 10 seconds. Citrix based desktop is slow. User interface and layout of components in Physician workflow is not intuitive and hard to learn. Overall it results in longer data entry time and takes physicians' time to talk to patients.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overpriced but necessary
Pros
I’m a believer of you get what you pay for. However in a world of limited options this could be better for the cost
Cons
Very clunky and hard to use. Not many other options for EMR vendors. We are moving to Meditech next year
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Easy of use
Cerner millennium is easy to use again and faster as well.
Pros
I can save multiple precompleted templates and diagnosis, making it so is to use and it really save time. However this possibility is not available on all Cerner products. Cerner millennium is the best so far. Cerner medconnect allows to tag and paste from previous note
Cons
Cerner Medconnect is the worst product, not user friendly at all! One can not save a pre completed template! There is a possibility of entering smart text, however this is time consuming. “Tag” functioned can take a couple of minutes! It’s really a waste of time
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Excellent for patient tracking!
Pros
The best software I've used for tracking patient's history and orders. It helps me accurately organize and make sure all radiology orders performed for selected patients are attached to their specific radiologist reading tests.
Cons
The only difficulty that I came across with at the beginning was finding reports and documents for patients when they were requested. With some training this task becomes pretty easy making this software absolutely useful!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Worst EMR out there with horrible support
Cerner EMR was ok before recent upgrade. Now it is horrible and it's a nightmare to use. Stuck with this system. DO NOT consider this system if you are shopping around and save your self time by not even looking at Cerner. Horrible customer support. No one takes responsibility and you feel like talking to some one who has no clue.
Pros
Was ok before upgrade.
Cons
Horrible to navigate and time consuming. Too many bugs need to be fixed. Terrible customer support. No one knows what' s happening. No one takes any responsibility.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Cerner can be very detailed but there are too many clicks
Pros
Cerner Cerner can be very detailed and specific
Cons
There are too many different ways to complete a task. And there are too many buttons to complete one task
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
EHR for Hospital
I have been happy with utilizing the system overall. It is the system our local hospital uses, so we login to assist in retrieval of records for upcoming appointments.
Pros
I like that I can easily find the information I am looking for in the system.
Cons
I do not care for the several different logins to get into the system. Unless you are at the facility, you have to go through a 3-4 step login process.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
There's a learning curve
I used this charting system for over a year in the hospital setting. I grew used to it's features, but never got over how long it took to chart.
Pros
I appreciate the hearts helping guide me to chart certain tasks at a designated frequency. I can read my orders and labs easily, which is very important!
Cons
It takes longer than it feasibly should to chart my assessments. Time is of the utmost importance in the world of nursing, and the time I spend charting is time I can't do other important patient care tasks.
- Used Daily for 2+ years
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Review Source
Powerchart is valuable to have because many different healthcare entities use this software.
Pros
It is easy to access and locate lab results. I like that you can see the results of certain diagnostic tests, as well as other tests even if they were not ordered by your physician.
Cons
It is easy to choose the incorrect encounter for a patient to make it hard to locate results. The software is not self-explanatory.
- Used Daily for 2+ years
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Review Source
Cerner is by far the easiest, most user friendly EMR available.
Pros
The maintenance on the software is minimal. It's stable and Cerner helps maintain a lot of it. We use all of the applications available and have been so pleased.
Cons
It's a whole system, so downtime includes taking everything down. You can't do it piece by piece. This causes downtime for the entire organization.
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Functional
Pros
I was happy with the training we received as users. The Cerner educators were very friendly and knowledgeable about the products.
Cons
The thing I most disliked was the seemingly ever updating changes that we endured. It seemed as if the program was always being updated, requiring more training.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Not as user-friendly as EPIC
I prefer EPIC over Cerner.
Pros
Cerner is a good EMR program with the basic features of patient appointments, documentation, outside records, lab results, etc.
Cons
Cerner is not as user-friendly as EPIC's EMR. It takes about a month of daily use to get the hang of where different files and information are located in the patient chart. I wish its search feature could search more in-depth within the patient chart like EPIC does.
- Used Daily for 2+ years
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Review Source
Worked with this software daily for over 7 years.
Pros
I liked how user friendly this software was. At the time i worked with people who ranged from all ages and everyone seemed to be able to work this fairly easy.
Cons
At times it could be pretty glitchy. And the updates drove us kind of crazy in the pharmacy. But that comes with the territory.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Cerner or not to Cerner
Pros
Ease of learning
Relatively intuitive
Integration with voice dictation
Straightforward
Cons
Power notes can be convoluted
Preferences could be better organized.
Occasional hiccup with dictation needing a restart/logout
No compatibility easily with other EHR
