User Reviews Overview
About Pivotal Tracker
Pivotal Tracker from Pivotal is a cloud-based agile project management solution designed to facilitate collaboration between teams and monitor progress throughout the entire project lifecycle. The solution allows team members...
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- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Nice-looking app to help keep agile teams organized
Our team is able to stay on track with work in a sprint and spend less time chatting on Slack about story progress, and do all the communication within PivotalTracker. Overall, this has kept our team organized and accountable.
Pros
It has a really easy-to-use, friendly design that makes it simple to track progress of stories, keep things organized in projects and move items around when priorities shift. Stories provide a level of detail that helps keep teams aware of progress. They recently introduced customizable story templates, which have been great for making sure our bug tickets have the level of detail we expect on our team. I would highly recommend Pivotal Tracker for agile teams looking to keep organized.
Cons
I wish there was more customization in the app. Some of the stages of a story don't particularly fit within our team's workflow, and the agile approach of velocity and estimates don't currently apply to us, but seem to still determine where our stories fit in a sprint. It would also be nice if the app brought more of a product management approach into it's design - currently, our list just ends up looking like a large parking lot of features, and we end up doing a lot of dragging and dropping to put things in order. It would be great to show that these things are tied to particular product goals.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Very simple and easy to understand project management tool
Pros
Pivotal tracker is very lightweight project management tool with easy to understand user interface and contains most of all types of feature of advanced project management tool. We are using pivotal tracker in one of our recruitment management software to track the progress of software. We have been using this software for more than 3 years now buy so far It is free of cost as we are using public project that is free of cost. It provides all basic feature of agile process like releases , epic, stories and issue tracking. Best thing is it can be managed on a single page.
Cons
Pivotal tracker doesn't support estimation of tasks in hours as supported by JIRA .Pivotal Tracker doesn't provide more formal method of agile process like sub-task estimation, sub-task life cycle, test case creation, work log, sub-task assignment, complex reports, custom task lifecyele.
Pivotal tracker has a poor pricing structure and only be used in agile projects. Mobile app need improvement.
- Industry: Restaurants
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Good at making lists
Overall, Pivotal Tracker serves the purpose of having a list of action items to discuss when on a conference call and to make obvious whose "court" the ball is in. I just wish there were ways to add other file types easily and to set up alert systems to make sure projects stay on a timeline.
Pros
Pivotal Tracker is a way for several off-site people working on the same project to stay in touch with the list of action items and obviously check them off when they are complete. What I like most is the visual of who is in charge of an item, when it was assigned, and when it is complete.
Cons
I feel Pivotal tracker doesn't do a great job of prompting people to complete their tasks. I wish there were features that would send an alert/message to the owner of tasks that are past due.
Top Pivotal Tracker Alternatives

- Industry: Market Research
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Proper SCRUM tool
I've been using PT since many years without a problem.
It's so simple to use that there is basically no learning curve, while actually everyone on the team can do his job effectively and it's also so simple to track the progress of the project.
Pros
Pivotal Tracker (PT) has this incredible simplicity that makes it unique in his usability.
It's kind of an example of how to do things and I always mention it when I need an example of effectiveness and simplicity.
Cons
Actually nothing, except that sometimes simplicity comes with a cost.

- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
From a developer standpoint, it's straightforward.
This is preferable to merely listing what you are working on in a dev environment, though it's not as in-depth as jira.
Pros
I enjoy very much the ability to clearly list what may be blocking my progress, as well as being able to clearly list out the stages of any project that I'm working on.
Cons
I've found the marking of projects as started, finished, and accepted to be unclear. The menus are not as easily understood when getting past the basics of starting and ending a project.

- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Good Product that can be Great
Overall. Good product but it has a capability of being. Great product. congratulations on the recent acquisition, well deserved
Pros
Has a preset rules and branches and uses a lot of Sprint related terminologies. The UI UX is clean, gives a good idea of who is working on what task
Cons
The state management of tracker cards is very difficult and requires up a decent amount of learning curve.

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Cool issue management software, suitable for small teams
Pros
The UX/UI of the software was pleasant to work with in the day-to-day tasks/management
Cons
The software wasn't flexible enough for our growing needs

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Pivotal - a tool with ease of use
Yes , I would always choose to use pivotal tracker for agile software development methodology.
Pros
One thing that makes me choose pivotal over other software development tools is that it's quite easy to use and understand as a developer. It's convenient to compartmentalize the tasks according to the iterations - current/backlog or icebox.
Cons
What I like least about this software is that it doesn't provide time tracking functionality for the stories created.

- Used Daily for 6-12 months
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Review Source
Keeps track of your software development
Able to track time and milestones for software development
Pros
I like the overall functionality and the way it works. It sends emails for activities, team collaboration is good, and setting goals and landmarks is quite helpful
Cons
Pivotal Tracker can do a bit better with it's UI for better user experience. Besides that the price tag is not very convenient for most users.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Pivotal Tracker
This product saves time by allowing each person to be able to have a place to track work; and allows management to track work by department or application. It is a great product.
Pros
Pivotal allows us to create a story for a specific Fresh Desk ticket or just a stand alone story for specific projects, tasks, issues. You can add tasks for each pivotal story and check them off as completed. This helps our management be able to check on a particular story/ticket if a customer inquires about the status. We have several story boards for different parts of the company and individuals are added to each of the story boards that they need to be on. This departmentalizes stories so everyone doesn't have to wade thru stories to see what they may need to take on. This has been a great way to manage tasks of everyone instead of each person trying to keep up by using notes on things they are working on. It saves a lot of time.
Cons
I really don't have anything negative to say. If we run across an issue or need a new feature or similar, they have been very responsive to meet our needs.
- Industry: Graphic Design
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Review Source
Smooth Agile Tool for Startups
Pros
I liked that the contents of the dashboard is customizable for every member of the team who all had different roles. For instance, as a web developer I constantly kept my eyes on "My Work", "Current", and "BackLog" as I liked to track my tasks as well as what others in the team had in progress. On the other hand, the Project Manager had "Charts" and "Epics" opened as he wanted to track the velocity of the team. Aside from the customizable element, the dashboard was easy to edit as changes to an existing story as well as creating new ones could be accomplished in one tab/window without moving onto a new page. Because everything could be tracked with a one page view, it provided a good summary of what everyone was up to as well as nice way to track individual tasks.
Cons
For a larger team I feel that it would be difficult to keep the dashboard maintain the nice clean look. As a developer that used Pivotal Tracker in a startup accelerator, every project I worked on was for a different company and each team had about 4 to 7 people (which was a good size for collective Pivotal Tracker usage). In a larger company, there could be larger sized teams which could potentially make the dashboard more cluttered and thus require a careful categorization of their projects for later review. Although I personally did not have to face this scenario often I could see it being a bit of an issue if my team and company was that of larger scale.
- Industry: Marketing & Advertising
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Review Source
Easy to Use for Small and Large Scale Projects!
Pros
Pivotal Tracker is very easy to use, but you are able to get granular with projects if you need to. Basically, it works for small scale and large scale projects. The software is very organized which contributes to its ease of use.
If you manage or create multiple projects with the same structure, team members, or stories, you are easily able to create a template that can be uploaded each time you create a new project. This greatly reduces the time it takes to setup projects within the software if your company manages a high volume of similar projects.
The best aspect of the software is you are able to give point values to stories so you can track project velocity and estimate time until completion.
Cons
If you work on multiple projects at once, it can be difficult to view all stories you own across all projects. You will have to manual setup a multi-project workspace in order to see all stories that you own. If a new project gets created, you must manually add it to the workspace. This is the products biggest downfall in my opinion.
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
I prefer Jira, but pivotal tracker is not bad either
Pros
You can add as many people as you want to work on a story. This makes paired programming really easy to keep track of who is working on what.
Cons
It takes time to get familiar with tracker, especially if you’re already familiar with another task manager. Hard to find specific stories and figure out prioritization.
- Industry: Farming
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
We use Pivotal Tracker for s/w development task management, and some project tracking.
Solid task management and project management features, with good 3rd-party integrations.
Pros
It's quite easy to use, and has good 3rd-party integrations (such as with Slack and with Github). It allows a good level of detail within each task item, and the app updates nicely on they fly when several people are editing the tasks at the same time.
Cons
I don't think I've noticed many; perhaps it could allow more customization of task attributes, or Sprint/Project details -- but I don't think we've been limited by that at all.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Efficient tool for Agile planning, although a bit rusty
We use it to plan our iterations and see what can fit in and what can't.
Pros
Once you get the hang of it it's pretty easy to use; tasks just go in according to stack and it all makes sense. It has a good drag and drop ability which I find very useful.
Cons
I don't like the fact that I need to hack my way around it to fit my needs. Also the colors are quite depressing to be honest. Graphics are kinda old fashioned if I'm fully honest.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Awesome Software Project Management Tool
I used to be a Pivot.
Pros
Tons of tracking and story organization tools to create "epics" (batches of stories), "labels" (grouped stories) and analyze projects.
Cons
There are such a multitude of different options and tools that it can be overwhelming at first glance. You really need a "Pivot" to teach it to you to fully understand how to use it.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Helpful agile project management tool
It's a great tool which has enabled us to effectively manage hundreds of projects everyday.
Pros
Pivotal tracker is pretty user-friendly, I was able to learn it pretty quickly. I like the various types of projects you can specify(chore, feature, bug, snack, etc). It is also easy to know when projects are started, delivered, finished, or accepted.
Cons
I think aesthetically, Pivotal Tracker could be better. I wish we could add attachments, screenshots, etc. in the story description. Also, it would be great if there was a way to enter the estimated time for each project.
- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Good UI forma tracking tool
Nice tool with a friendly UI not that powerfull but has basic needs covered for management
Pros
Ir has a very Nice UI specially form metrics section
Cons
Ways to filter information to create specific metrics such as individual users tracking
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Awesome for large project collaboration
Having the ability to visualize a project timeline, collaborate with project managers and stakeholders, and post project materials and updates has made my internal operations run a lot smoother since I began using this in house - it's a great tool that can work in anyone's agile environment.
Pros
The design within the dashboard makes it easy to see the progress made on the projects that you and your other team members are working on - seeing a live feed as updates are made helps from a project management standpoint in an agile environment.
Cons
There are very new negatives, however the ability to customize the look and format of the main dashboard could be improved to some extent.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Pivotal Tracker is fantastic for organizing our development cycle
Pros
It's tagging and sorting system does wonders for allowing our Product an development cycles to organize our work.
Cons
It requires a lot of commitment to development good processes to make it useful but once those are established it's fantastic to use.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Best available tracker for small teams and startups.
Pros
The tool is really simple and easy to use. The UI offers smooth transition of tasks between different stages. Offers free usage also and the card layout offers a clear view of the tasks.
Cons
Due to the lack of customisation in the flow it is not always suitable for complex flows and large teams. The view clutters up is the team size is large.
- Industry: Marketing & Advertising
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Review Source
This product is efficient and effective!
Pros
I like that once you learn how to use this product then it is very quick and easy. It is efficient and effective! Many different teams at my company use this product and it seems to keep everyone on the same page and on track. It is a great way to communicate with the developer and the implementation teams and make sure that the changes to the website are made.
Cons
In the beginning, it takes time to get used the product. It isn't completely intuitive in the beginning but once you do learn it then it becomes second nature. It just takes a bit of time to learn it and feel comfortable with it.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
- Industry: Computer Software
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Review Source
Great for delivery-focused, agile software teams
Pros
The product is opinionated enough to have a clear purpose but reasonably flexible. Plus it comes from Pivotal, so I trust that it will be reliable and performant.
Cons
The product's great, but it doesn't solve problems associated with incorporating research and design into an agile workflow, so it's not the be-all-end-all of software development trackers.