Zoho Mail Reviews

Pros

I have used Zoho for about four years now, and I was attracted to it by Zoho mail. Zoho mail allows you to have five email addresses with individual mailboxes under one custom domain for free. This is great especially for entrepreneurs and startups, even though you have to purchase the custom domain.

The level of functionality is great, it ranks well even when compared to paid services. Another important aspect is that it's not "spammy" and it does not have compromised security.

Zoho mail works well, I would recommend it to other business owners and entrepreneurs. It is also continually improving and adding more useful tools such as the MX record checker.

Cons

I like Zoho mail's performance and reliability that is enabled by aspects such as adding SPF and DKIM entries in the domain DNS and adjusting MX records.
But depending on skill level, these settings could be seen as challenging and could deter some. I found the manual webpage that's available for setting up for a range of domain providers to be quite helpful. There are other sites that cover how to set up Zoho mail, which I also found to be helpful.

I realized that it can take long for Zoho mail to pick up added entries to a domain DNS. This is probably split between Zoho mail and a specific domain provider but perhaps some improvements can be done.

Pros

I started using Zoho Mail as a free mail client that could be configured with a custom domain, and I switched with all 3 of my businesses.It is easy to use and can be integrated with the whole Zoho suite, which makes running your business so much easier.The voice typing is really great, especially if you are on the road and have to respond quickly and can be done via the app.The Workdrive is like Google Drive, where you can store all your documents for easy access, and you can add events and meetings to the calendar or create tasks.The collaboration feature between employees in an organization is excellent and helpful with quick chats or keeping a response history without having to email the responses back and forth between employees. Channel can be created for each department to keep them separated as well.

Cons

This is a straightforward email client like Gmail or Outlook, so for any additional features, such as an autoresponder or CRM, you have to use the rest of the Zoho Suite. This is expected though, and the extra features of Zoho mail make it far superior to the other email clients.

Pros

I am fond of the simplicity of the user interface, and how easy it is to navigate all the features and functionality of the platform such as creating and reading emails, syncing events to your calendar, and accessing the host of white-label features and third-party integrations that allow you to sync it with your other business systems like Google Workspace or Microsoft 365. The $16 annual price tag for a starter account is a wise choice in today's marketplace, making it perfect for any budget-conscious entrepreneur looking for a quality email domain provider that can also be coupled with a robust and cost-effective CRM.

Cons

I couldn't find any drawbacks for my particular use case, only it would be nice to see some visual or functional updates in the future. The GUI, although easy to navigate, is not visually appealing.

Pros

What I love about all Zoho products is how seamless the complete experience is. The way all the apps communicate with each other is super convenient. This integration is particularly evident between Zoho Mail and Zoho CRM. It's in the simple things, like how the email contact list is integrated with contacts/leads/deals added in CRM. I also love how when you receive an email, you can see, from the Mail app itself, whether this address is a lead, deal or just contact. It's a nice touch. The UI is also extremely easy to navigate. All buttons are where they're supposed to be, and I appreciate the night mode. It's a boon while working in low light conditions.

Cons

Despite its amazing features, my experience of using Zoho Mail on desktop was extremely sub-par. Everything is just slow; there's no other way to put it. The app itself takes a few seconds extra to load occasionally, but that's just the beginning. Formatting emails is infuriating, to say the least. Uploading images in between text can take minutes (these are compressed photos of less than 1MB) even on solid wifi. I often use GIFs, and these take even longer to upload if they don't fail altogether. Resizing images within the emails is glitchy. The font picker does not switch to the right font sometimes. Also, before I send out emails with images/videos/gifs, I usually send out a test to my Zoho and Gmail accounts to see if it looks alright. More often than not, the images and videos will not load on Zoho Mail at all, while Gmail would load them in a split second.

As someone who writes a lot of emails, these are not things I can put up with. Also, the UI, while dead easy to navigate, is extremely dull and boring. Gmail is leagues ahead in this regard.

I hope this is a one-off incident since I don't see many other reviewers complaining about these on Capterra. It's a shame though, because the overall proposition is so solid and appealing.

Pros

The pricing for zohomail is what first attracted me to it. It is 50%+ cheaper than most commercial alternatives yet it has all the features that they do.

Cons

Nothing. I like it all. There is a small learning curve to it, but that is true of any new software.

Pros

The most important characteristic of this postal service is its high value for money, as it is not costly when providing all of the functionality that a business requires. Another plus is that it comes with unbeatable features such as shortcut keys that allow you to quickly access preferred options such as calendar, mission, notes, attachments, and so on. User-friendliness comes last but not least. I never even had to make assumptions when roaming around the app to find the appropriate functionality because the interface is simple to use.

Cons

One field that the company can develop is to provide live support for mailbox installation rather than just video tutorials. Implementing email was a little challenging because the program had to be set up with the help of experts. Aside from that, this program is simple to use. The program has been running smoothly so far after the configuration is complete.

Pros

[sensitive content hidden] are amazing. Very responsive and most willing to help. Thank you zoho

Pros

The mail management is easy and I really like the Zoho user interface. It has all the expensive features from other email clients at the most reasonable price on the market. Setting up the account and email addresses is straightforward and fast. Support team is fast and communicative and they will help with anything.

Cons

There are no cons for Zoho Mail from my side.

Pros

It is very cheap and the interface is really easy to use/understand compared to other services.

Cons

Sometimes it is buggy, like I delete an email and it still there few times later, I don't really understand why but it happens randomly and not every time so it is ok for me

Pros

When I started my company I needed only 3 email seats, Zoho delivered with a free option for up to 5 account emails under my domaine

Cons

Truthfully There isn't anything to dislike. It's easy to use and perfect for my needs.

Pros

Zoho is a free platform to create business emails easily. If you are running any company and existing over the internet and want to create a Business email along with your domain name, you are choosing Zoho Email for creating 5 Free business emails.

Cons

Nothing still now. The DNS varification is very time taking.

Alternatives Considered

Google Workspace and ProtonMail

Reasons for Choosing Zoho Mail

Gsuite is taking $5 per month for creating Business emails.

Switched From

Google Workspace

Reasons for Switching to Zoho Mail

Zoho Email is very secure and fast. The support team is very pro active and reply in 5-7 hours. Easy login to zoho emails using Mobile apps and Laptop login. Yuu can also add 2 factors authentication.

Pros

Its simple and easy to use and the the support desk has been great on the few occasions I needed it. There are a bunch of good apps that come bundled-in with the Zoho mail. Its also cheap, dependable and affordable.

Cons

My password manager doesn't always work too well on the login screen. But thats picking hairs a bit!

Alternatives Considered

Google Workspace

Reasons for Choosing Zoho Mail

G Suite was very complicated and required a lot of work to set up. I found Zoho way more friendly and easy to use.

Switched From

Google Workspace

Reasons for Switching to Zoho Mail

Easier to work with, cheaper, not owned by Google.

Pros

The desktop App and Web app are feature packed and work very well. Zoho has the ability to create application specific password/access for Outlook. Their App actually is better than Outlook on both function and stability.

Cons

Contacts allow you to import from Outlook.com, but no from the Outlook Program. It does allow for importing contact from a CSV file, but I lose some fields.

Alternatives Considered

Gmail

Reasons for Choosing Zoho Mail

Stability issues with Outlook. I had to delete the account and start over several times to restore send/receive. Error report was unhelpful for trouble shootong. MS was worthless. I have not had any issues with the Zoho desktop or web based App. It works with Outlook.

Switched From

Microsoft Outlook

Reasons for Switching to Zoho Mail

The Gmail App interface is no where near as refined.

Pros

We primarily use Zoho Mail as our secondary email server for some email accounts that require a specific feature that is no longer present on our primary email server so this was a life saver.Zoho Mail makes it easy to migrate and while we did not need to migrate all of our email accounts we are glad to know we can easily move from our primary server if necessary so we are not locked into any email solution.

Cons

The initial setup was a bit challenging as Zoho system assumes you want to set its server as the primary email server so you will have to ignore the constant prompt to add Zoho Mail as your MX record. I think Zoho could add an option to disable that prompt for persons who are just using Zoho Mail as a secondary email server.

Alternatives Considered

Zimbra Collaboration Suite

Reasons for Switching to Zoho Mail

Zoho Mail had the most userfriendly email migration solution that allowed us to migrate some of our email accounts from our primary email server and setting them as the secondary email server for those accounts.We had to implement this solution with hours when a particular feature was no longer available for some accounts who required the feature and Zoho Mail was the easiest to impliment literally within hours the same day we lost the feature.

Pros

I use Zoho mail for my professional email hosting needs. It is secure and encrypted, which guarantees the confidentiality of my exchanges with my collaborators. I adopted it because I really liked the idea of creating email addresses that use my company's domain, which allows my contacts to identify me. This facilitates our exchanges and makes us more productive.

Cons

I have not encountered any particular problem with Zoho Mail, I feel it does the job it is asked to do.

Pros

Zoho Mail and the entire Zoho suite are easy to setup, use, and manage. From onboarding to faint operational use, there isn’t another service that can match it.

Cons

I really don’t dislike anything about Zoho Mail.

Alternatives Considered

Microsoft Outlook

Reasons for Choosing Zoho Mail

Needed something with more feature, at a reasonable cost.

Switched From

Gmail

Reasons for Switching to Zoho Mail

The affordability, ease of use, and numerous features were the selling point.

Pros

I personally loved the feature of notification that we get when the inbox emails are left to reply. This adds another level of security so that we don't miss on any update. We also get feature of schedule email, which makes customer work very easy. Also, the best feature of Zoho is that the email sent from here are never going in spam at receiver's end. So it shows how reliable Zoho Mail is. Instant chat feature is not much used by me, but is very useful.

Cons

There are no such cons, but the dark theme is very dark, like the buttons and functions looks like neon colour, It catches eye. The UI should be subtle in dark mode so that night vision is not obstructed. But there are no complaints when I see from security point of view.

Pros

It's easy to sign up and get your e-mail migrated over. They provide a simple web interface that does all I need it to. Zoho also provides secure IMAP connectivity, if you want to use a separate e-mail client. Zoho is competitively priced, and is easily worth the cost of entry for anyone who needs basic e-mail services.

Cons

The Zoho Mail design isn't particularly beautiful, as software user interfaces go, but it's functional and straightforward. A cleaner, modern UI would be nice, but I'm not complaining either.

Alternatives Considered

Microsoft 365

Reasons for Choosing Zoho Mail

I switched because Microsoft Office 365 is far too expensive for my needs.

Switched From

Microsoft 365

Reasons for Switching to Zoho Mail

I selected Zoho Mail over other products, because of its reputation, low cost, flexibility with payment options (PayPal), and support for custom e-mail domains.

Pros

The value of the product is great. And while the e-mail functionality and performance isn't the best, I prefer the layout much better than others I've used. Having access to additional office applications from Zoho could be useful if you needed to separate documents and information for multiple purposes (work, personal, etc.).

Cons

The software isn't the most fluid to use. By this, I mean settings like 2-factor authentication or profiles can be difficult to find. The interface also isn't as well-designed as other e-mail platforms like G-Suite. And, while imap is available for zoho accounts, you are required to pay for it in order to use it. Customer service also isn't the best, but that's about on-par with other technology companies.

Alternatives Considered

Google Workspace and Microsoft 365

Reasons for Switching to Zoho Mail

Price was the primary factor. Zoho is the most inexpensive email hosting solution that I could find.

Pros

I use this daily and it's great. It is totally separate from my website hosting email and with a few settings on the server & on my domain registrar, my mail was set up. I use it on my local computer/devices OR I can also login and manage email on the web. I set up folders, filters, blacklist/whitelists, and love that I can create an alias email to give out if I don't want someone to have the private email.

Their support is good, despite taking a few days to get a response sometimes, but they are very friendly and always want to help you solve your problem. A few times, i've gotten phone calls and they've accessed my screen to help me troubleshoot an issue they aren't able to replicate which is miles above other support services these days.

If you choose, you can also use several other features like their contacts manager, calendar, tasks, and several other Zoho branded products (some free, some not).

It's straightforward and basic but to be clear: this is not a replacement for the mail system hyou use on your comptuer... it is an email HOSTING service = where your emails are stored. You still need to use an app on your computer/device to send/receive messages.

HUGE Pro: move to a new web host is a. All I need to do is change a few MX records at my domain registar, I never have to worry about losing email. The steps involved "may" require help but not hard to do.

You can set up a spam management system to either allow, bounce or quarantine msgs.

Cons

It seems like my email sometimes appears to be offline in my computer mail app. It's usually brief but it happens. The more recent setup for anti-spoofing settings were a pain in the butt to set up and I had to contact support for help b/c their instructions were wrong (but, like I said, they did help me and were eager to please).

The spam filtering feels limiting. I can only block emails/ domains. I wish I could add a spam filter based on subjects, keywords or phrases to swipe them in one action. The type of spam that we seem to get with the same topic yet comes from infinite number of addresses makes it a huge pain to manage. You have to login, go to your Control Panel & add the addresses/domains to the blacklist. If I could do this based on the subject line or keywords, I'd have to do this less often. I drown in emails & too many still get through (even if in my Junk folder), I don't want to ever see them.

Then, I seem to get a lot of false negatives. Legitimate people sometimes do not get through & again, need to check the spam settings, add them to the main whitelist & check the quarantine folder. These are more recent changes but it's increasing the time I spend, instead of reducing.

Pros

The amount of internal organization this software has, has propelled the rate at which I'm able to get work done. I absolutely love the way you can filter through your emails based on an almost mind boggling amount of search fields. I especially love the attachment filter, as so many of my emails have pictures and PDFs. Even further, the interface for the server is very legible, and as you click through to your emails, the new windows cascade and expand to the right, making it easy to quickly scan for necessary information. The extra applications/plug-ins such as Group Calendars, Streams, Tasks, etc. make internal company communication SO EASY! Honestly, I could talk about the inter-connectivity of the software all day. Not to mention, it's very easy to configure your email with a custom domain server, and as a webmaster, that's just one less headache I want to deal with.

Cons

I first started using Zoho Mail when I was still learning how to write basic HTML and CSS code, and at the time there was a bit of a learning curve for myself when it came to the initial setup of the product. Some of the vocabulary I had yet to learn was throughout the email client, and made it somewhat hard to understand exactly what I was doing. With that being said, Zoho has literally hundreds of resources that are both directly from the company, and from other reliable sources, on how to overcome the "language barrier" and take you through the setup process set by step. So, although there is a learning curve with certain steps, there's still innumerable amounts of resources to help you through the process.

Pros

It is very easy to use and can be use in mobile as well...
So no need to moniter desktop for mail,
It is as easy as to handle wallet in pocket .

Cons

There is no such thing as regular user I found in zoho mail.

Alternatives Considered

Church Windows

Switched From

Gmail

Pros

i Use Zoho Mail as part of your Zoho One subscription. The bundle has everything I need for my business at a terrific price, and one feature that I particularly like is the CRM connectivity. The webmail client is really user-friendly, and I especially like the associated iOS version. If I'm on the road,I want to concentrate on my business messages rather than the mailing list and other distractions that clog up my Apple Mail.
The CRM integration makes it simple to keep track of emails sent to a client or supplier as part of a continuous flow.
With a clean design and a simple Night Mode toggle, they've kept up with recent design trends.

Cons

The procedure of configuring Zoho Mail is simple, however it can take some time to check the records, and the integration instructions may be enhanced. More interface theme options might be introduced, allowing users to customize the appearance and feel to their liking.

Pros

I could write for hours the benefits of Zoho Mail and why I like it so much.

I'll start by mentioning the user interface, it's one of the best I've tried and has nothing to envy of its competition. It has all the options that one looks for in mail, attaching files has never been so easy and the best thing of all is that it has a section where all the files that you have sent or received.

It has excellent applications for smartphones, which allow you to check your mail and have great quality, work perfectly. Also applications to manage users and configurations.
 
Simply the best option for small and large companies to host corporate emails.

Cons

I like all of Zoho Mail, I did not like the interface very much but a year ago they updated it and now it looks spectacular.

Pros

I'm using it for about 4 years now, and I never had a problem with this product. I enjoyed using it more than Gmail because of its functionalities and features that it has.
It provides you free custom email and email for your domain that you can use to make your business and email more professional.
Also, Zoho is a nice extension to use with your email.
The Zoho is just like Google with all extra functions like, Zoho CRM, Docs, Surveys, Invoice. Anything you need for business.

Cons

So far so good. I never had any complaints with Zoho Mail. I love using it.
The Only thing I cannot fix is the username of my Email and I cannot do multiple login on browser.