TimeSolv Legal Billing Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About TimeSolv Legal Billing

TimeSolv is a cloud-based legal time tracking and billing solution that caters to law firms, accountants, consultants, architects, and freelancers, helping them manage daily business operations. TimeSolv integrates project...

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Feature ratings

Value for Money
4.7
Features
4.6
Ease of Use
4.6
Customer Support
4.8

Browse TimeSolv Legal Billing Reviews

651 of 651 reviews
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Gregory
Gregory
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/01/2023

I am so,d on TimeSolv

Pros

The product is easy to use and we can add entries from multiple devices.

Cons

I cannot think of anything I do not like.

Robyn
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/07/2024

EXCEPTIONAL

EXCEPTIONAL IN ALL REGARDS. There was a learning curve (as with all new systems), and I am continuing to learn, but [sensitive content hidden] have been with us every step of the way...from setting up our invoices to integrations with QuickBooks. The program itself is also very intuitive, which makes errors easy to avoid. For our firm (small-4 members) and needs, the reports are excellent, and easily enable us to gather all information we need each month.

Pros

Ease of use and EXCEPTIONAL CUSTOMER SERVICE. We have been with TimeSolv for appx. 1 year after using a different system for decades. While all customer service is exceptional, [sensitive content hidden] have been our primary go-tos for all questions. WONDERFUL experience.

Cons

No cons....much better than our prior program.

Alternatives Considered

LeanLaw and Clio

Reasons for Choosing TimeSolv Legal Billing

Needed an on-line system and Verdict had no such capability.

Reasons for Switching to TimeSolv Legal Billing

Based on the demo ([sensitive content hidden] was EXCELLENT), TineSolv had everything we needed
Verified Reviewer
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
2

3
Reviewed on 10/11/2023

Small law firm usage

frustrating. The report function is critical to how partners are compensated, but not being able to confirm amounts makes it all suspect. Support is not very helpful in this area.

Pros

Inputting time, after some fits and starts, is reasonably straightforward and invoicing is good. We used Timeslips before converting and Timesolv is fine

Cons

Getting meaningful reports is nearly impossible. When I run a report I need to verify the numbers - typically running a different report that should tie-in. They don't tie-in and the support is inadequate. I am told it is because they are different data points, but nowhere is there an explanation. And there are elements that don't make sense, at least to me. For instance, if a client pays a bill which is for more than one matter, each allocation shows the whole check amount and then the allocation. Fine, but why would one need a total of the same check counted multiple times? If a client pays $5,000 and it gets allocated to two matters, the payment total for the client shows $10,000. A cash receipts report shows credit memos as a receipt, which is added to the total received. Last I looked, a credit memo was not a cash item. I also see some payments being counted twice. No one can explain to me why.

Top TimeSolv Legal Billing Alternatives

patricia
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/08/2023

Love this legal billing program!

Excellent!!! See ratings

Pros

I used to use TimeSlips and would have so many frustrations and errors when sending bills. This system has been a dream for the last 5+ years. It is easy to use (I am not a techy but was able to set it up by myself), simple to input time, and tracking and invoice reviews are a cinch. Love this billing program!!! And the price is insanely reasonable!! Most of all, the customer service is the best in the business. We just miss [sensitive content hidden]!

Cons

-It does not flag past due invoices like TimeSlips did (over 30, 60 etc), so I wouldn't know if I didn't look- There have been glitches with trying to input multiple email addresses for receiving the invoices- Sometimes payments do not show on the invoice. Don't know why. They are recorded but not reflected- When you duplicate a flat rate, it zeroes out the price so we have inadvertently not billed someone for something due to this- We can't figure out how to work the annual billing auto feature for renewals on certain services

Erica
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/08/2023

Great option for any business!

Pros

That when you are entering time, you can enter time by day, versus other billing software that require you to do it by Client, at all once. The option to do daily time entries is extremely helpful and allows me to streamline the billing entry process. Their customer service is outstanding, and I like the option to live chat in real-time.

Cons

That some of the customizable features are not available immediately and will go into effect on the next billing cycle. Invoices are also not generated if no time was entered for that period, it would be helpful if they added an option to send out Invoices, even when no billable work was done during the time selected for the remaining invoices.

Alternatives Considered

QuickBooks Online

Reasons for Choosing TimeSolv Legal Billing

We decided to leave a partnership and go out on our own, and TimeSolv provided more flexibility and ease with billing options.

Switched From

Sage Timeslips

Reasons for Switching to TimeSolv Legal Billing

Efficiency
ESQ Lori Zocolo
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/05/2020

TimeSolv is an Excellent Product at a Reasonable Proce

Due to the quick ability to put together bills and the ease of sending via email, our receivables have increased and are more timely received.

Pros

The system is very easy to use and revise when there is a human error.

Cons

We have had no issues with this product unlike the previous two billing systems.

Verified Reviewer
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/01/2020

Life saver

Pros

Very easy to use -- with the mobile app, there is no excuse for not reporting time. The best customer service ever. This software and the correlating service has saved me so much time and stress in getting my bills out timely. I wish I would have done it sooner.

Cons

So far, haven't found anything that I don't like.

Randall
Randall
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/02/2020

TimeSolv has changed my life for the better!

I'm capturing more time and collecting more. That's the name of the game.

Pros

Easy to use so that I use it more often!

Cons

Learning anything new is a pain. But I'm getting there.

Brian
Brian
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

4
Reviewed on 11/05/2020

Great functionality, happy to be a user

We've only been using TimeSolv for about 60 days, but the experience overall has been very good.

Pros

The reporting features of this software greatly exceed anything we've ever used.

Cons

The user experience is functional, but lag behind in terms of overall UI and UX.

Ilene
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 23/01/2024

TimeSolv = Greatness

Overall, great experience, but that experience has only been great because of the customer support/service I received from specialists such as [sensitive content hidden]. They make TimeSolv a great option for legal billing, because they go above and beyond to help you.

Pros

Ease of learning the system
Zoom meetings with specialists to help
OUTSTANDING customer service by specialists mentioned above
Easy to send invoices
Easy to split invoices

Cons

The general link to schedule an online meeting with a specialist was one of my favorite features, and it has recently been removed from the site. Now, it's not as easy to schedule meetings when you need assistance.

Zachary
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/08/2023

Very user friendly time keeping and billing software

Overall, excellent. We love TimeSolv as a firm.

Pros

Very user friendly. Easy to use. Intuitive. Helpful customer service.

Cons

There are certain things that could be added that would make it better/easier to use. For example, I'd like to be able to select multiple time entries and delete or manipulate them at one time. I would also like to be able to edit time entries without losing the original number of hours billed.

Alternatives Considered

Clio

Reasons for Switching to TimeSolv Legal Billing

Clio seemed more complicated to use. TimeSolv is straightforward, no b.s.
Betty
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/08/2023

Incredibly User-Friendly

TimeSolv has been a life saver for our firm! It is faster, easier, more customizable, and less expensive than Tabs3 that we were using--plus the customer service is unheard of in our day and age.

Pros

I love that I can easily navigate the program. I figured how to do all the basic functions I needed within about 10 minutes on my own, without help. If you can do a Google search or use Facebook, you can use this program!

Cons

TimeSolv's conversion team was phenomenal. The difficulty was getting our data converted from Tabs3 because of how we did it (we didn't transfer all data, only some of the attorneys' data). This meant we did have to do some manual data entry to complete the conversion. It would have been great not to have to do that. But it was such a small thing in comparison to all the benefits of TimeSolv. And it was only a one-time thing.

Amy
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 03/12/2020

Switching to TimeSolv was Timely

We switched to TimeSolv at the beginning of the year and have been so happy with it. Our prior timekeeping program was not cloud based, so the switch saved us during the Pandemic shutdown when working offsite.

Pros

TimeSolv is very simple when it comes to keeping time and billing. And Technical Support is great!

Cons

Only the first page of the Invoices have the client name and/or Invoice #. I dropped the print offs and all the Invoices commingled and it took a while to separate and put the additional pages all attached to the correct Invoice.

Fred
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 17/01/2023

great training and customer support

I had been using a very old version of a different program for a couple of decades and it was time to make a switch. I had been dreading the change, but the transition to TimeSolv has been relatively painless. I began tracking time, tracking expenses and invoicing clients immediately after opting into the free trial and getting an hour of free training. I've requested and received additional free training since then and the training has been fantastic. I ultimately decided to add TimeSolvPay as a payment option. The training for TimeSolvPay was great. I've use the feature once and it worked as advertised.

Pros

I have found the customer support/technical support to be outstanding.

Cons

I wish there was an online manual where one could find simple introductory material. I haven't been able to teach myself the basics without calling upon the customer/techinical support. On the bright side, the customer/technical support has been excellent.

Kimber
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 10/10/2019

Good billing software

Pros

TimeSolv is intuitive and fairly easy to use. Even those who aren't super computer-savvy find it easy to enter time. The timers are an awesome time-saver, and everyone can access the program and enter their own time. Plus it integrates with LawPay to automatically apply payments.

Cons

The retainer feature seems incomplete, and doesn't line up with how we do our accounting, but we've found a work-around. There are a couple of reports that I'd like to see that don't currently exist, but the company seems good about taking feedback and perhaps incorporating it into future revisions.

Sarah
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 15/08/2019

Great Portal

We are able to send invoices to client via email and I like how the client's are able to pay their bill at the same time of receiving same.

Pros

I like how easy it is to set up new clients and review their accounts.

Cons

I wish that i could open more then one window at a time for a client.

Joseph
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 13/06/2024

Review review

Disappointing.

Pros

Daily time entries, but even that has at least one remaining bug.

Cons

Support level.

Randy
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/01/2020

Large or Small. TimeSolv fits all!

This software tracks my time and expenses for clients and their respective projects. I enter everything as we go and at the beginning of the next month my bulling takes me maybe half an hour.

Pros

Very easy to use. Hardly any learning curve. Support is great. Pricing can't be beat!

Cons

I have absolutely nothing negate to say!

Alternatives Considered

OneBill and Bill4Time

Reasons for Choosing TimeSolv Legal Billing

Timeslips you have to buy when new versions come out. I can use Timesolv for 5 years for what one version of Timeslips costs. No brainer!

Switched From

Sage Timeslips

Reasons for Switching to TimeSolv Legal Billing

AMERICAN SUPPORT, Features and Pricing!
Taylor
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/08/2023

Billing made easy!

TimeSolv has allowed me and my coworkers to seamlessly transition to working from home and hybrid work and still maintain our profitabilty.

Pros

I LOVE how organized this has made our company. I truly believe that we catch more billable entries with this software and that ultimately gives us more income.

Cons

The contacts for clients is terrible. I have worked with the tech team many times and it still sucks. That is ok. I also am not that excited about how it also no longer syncs with my quickbooks enterprise so I have to manually put in the invoice amounts and the payments.

Alternatives Considered

QuickBooks Desktop

Reasons for Switching to TimeSolv Legal Billing

Online access and the app.
Tia
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

4
Reviewed on 21/08/2023

6 month review

Having an affordable real-time billing system and accepting payments through this system is exactly what we needed. I do like that the matters are broken out so the attorneys can see how much time was invested per matter.

Pros

The price was what attracted me to TS in the beginning. I like how the billing statements break out each matter into individual billing sections. [sensitive content hidden] in customer service has been exceptional for my office coordinator to work with in addressing issues we have run into. We have utilized the training videos on numerous occasions and that is a very helpful resource. I like the layout of the financial analytics.

Cons

There are aspects of the software that do not fit our need such as giving a credit for prepaid time at the end of the statement. It seems there have been several occasions where my office coordinator has had to figure out "work arounds". I would like to be able to change font sizes on invoices.

Alternatives Considered

QuickBooks Online, Clio and Lawmatics

Reasons for Choosing TimeSolv Legal Billing

Our business had grown past what Freshbooks had to offer. We needed a more robust billing and time keeping system.

Reasons for Switching to TimeSolv Legal Billing

Price
Ron
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 21/08/2023

Good product

Good

Pros

Time and expense tracking. That fact that it is also an online product.

Cons

There is not anything I can say that I do not like. The way the product functions suits my needs.

James
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2023

Great Product for Specific Purpose

TimeSolv has been a good, affordable, practical solution for our time tracking and billing needs, without all the add-ons with the more expensive and more highly-advertised "practice management" products out there. We get what we need, and don't pay a lot more for other features that do not apply to our practice and are not something we will regularly use. Great ROI. Easily integrated. Easy to use. Allows for personalization.

Pros

TimeSolv has been a good, affordable, practical solution for our time tracking and billing needs, without all the add-ons with the more expensive and more highly-advertised "practice management" products out there. We get what we need, and don't pay a lot more for other features that do not apply to our practice and are not something we will regularly use. Great ROI. Easily integrated. Easy to use. Allows for personalization.

Cons

Some of the features seem a little rigid, or something we had not previously dealt with, but with the customer service, FAQs, videos, and regular e-mails with "how tos" we've been able to overcome it.

Verified Reviewer
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/03/2019

TimeSolv is an elegant solution for time-tracking and professional billing.

Pros

The software mimics what I did on paper years ago. TimeSolv allows you to drill down on a particular day or time period on a calendar to audit your work by client, project, task, or category. The software integrates​ time tracking and time billing—generating invoices that can be customized and tweaked to be rendered so the client has an understandable​ and informative presentation of the work performed and expenses incurred.

The ability to attach receipts to expense charges is a bonus.

Significantly​, the support is excellent whether online or direct person to person. The webinars​ also are supberb..

Cons

There is nothing I do not like about this software, which has been the case for years and, amazingly, the software keeps improving ​each​ year by adding incremental features.

Verified Reviewer
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/12/2018

Timesolve the most capable and easiest to use Time & Billing

TimeSolv just works. In fact, it does the user's work for you. Time & Billing records are difficult enough by themselves. TimeSolv takes out the mystery. Moreover, if you ever have a question the Support Team is on it right away. And they listen! A few years ago, I made a suggestion which they employed less than a week later. TimeSolv is simply the best!

Pros

It's intuitive. We Mac users--even when forced to use PCs--believe the user should be able to do 95% of the desired tasks without ever opening the user manual. Timesolv meets this standard so well one would think it was designed on a Mac!

Cons

Typical of all the time/billing apps, there are too many places to enter "settings" that can cause odd results that are then difficult to fix because you can't easily identify which setting is the culprit.

Verified Reviewer
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/03/2020

TimeSolv Beat the Competition for Legal Billing Services

Pros

TimeSolv is a vast improvement relative to other timekeeping applications and services, and allows our office to keep track of billable hours easily and accurately.

Cons

More flexible use of task codes would be helpful for purposes of block billing.

651 reviews