ADP Workforce Now Reviews

Pros

easy to use features, end user friendly, creates easy recruitment, great outsourcing amazing appearance

Cons

customer service is a little lag and needs more features that's all the negative I've got on this one

Pros

Customization with it is incredible. Reporting features add more value to the software and as well increases the productivity. Pricing is quite reasonable. Mobile version does really well unlike its peers.

Cons

Customer service should be upgraded. The software could be better integrated other platforms. I would like to see changes immediately because sometimes I have sign out and sign in to see changes.

Alternatives Considered

Zoho People, Gusto and BambooHR

Reasons for Choosing ADP Workforce Now

It is more mobile accessible, PC dashboard is more user-friendly. Better human resource management.

Switched From

Zoho People

Reasons for Switching to ADP Workforce Now

It provides better recruiting and HR outsourcing services. Besides prices are highly reasonable for the paid plans.

Pros

What I liked most about ADP Workforce is that it's easy to use, user-friendly, and straightforward to navigate. It covers all the essential features and functions seamlessly.

Cons

I don't see any significant cons with ADP Workforce Now. It's a highly useful product without any noticeable drawbacks.

Pros

It was very simple to input data; very cut and dry process

Cons

It was a challenge to navigate and to pull data info.

Pros

ADP workforce now streamlines our employee management system it also links with third party apps to sync with invoicing & other business functions. A single application that serves LMS, HR & Payroll is a nice addition to our business.

Cons

The most irritating thing about ADP is the 'reloads'. Whenever we click on any link or menu the entire page or the module reloads and it actually takes 3-4 seconds to reinstate, something which you don't expect from an application of this stature. The product is complicated to use & would require webinars & tutorials to get used to.

Pros

The ability to keep important documents 9n file for easy downloading.

Cons

The registration is a bit complicated when and if you've been employed through multiple companies using this software .

Pros

It is easy to use, has many great features to help make payroll, time management and much more simple easy to correct punches.

Cons

On occasion some glitches with missing punches. Nothing major

Pros

It's very user friendly and the new interface is pleasing to look at and simple to use. Payroll are convenient to review and the approval process for vacation time is really simple to use.

Cons

It was really hard to deploy in our facility. The punch out clock was also challenging to set-up with their IT department. But once we figured it out, it's been working like a charm.

Pros

keeps me update and send notifications immediately

Cons

Crashes alot but i have only been using for 4 months

Pros

Add and remove direct deposit accountsManaging tax related documentsPTO balance tracking

Cons

I didn't see any issues with ADP. I am able to see and get what I need.

Pros

ADP has automated several process that used to be manual.

Cons

The implementation process was very difficult and lasted over a year. It took almost a year to find a good Account Manager. The continued updates. Just seems that every week I go in and something has changed. The ACA reporting is still a little clunky.

Alternatives Considered

Paycom

Reasons for Choosing ADP Workforce Now

CDK was sunsetting their program. ADP and CDK used to be one in the same therefore we were under the impression that ADP would have more dealership experience when it came to payroll.

Switched From

CDK Global

Reasons for Switching to ADP Workforce Now

Again because we were under the assumption that ADP had more dealership experience when it came to payroll because they used to be a part of CDK (which is a dealership accounting software).

Pros

ADP provides useful modules for the HRIS needs. The Payroll, HR and Benefits management modules are most useful and critical for our needs. Our dedicated support person is top tier and very helpful. Not always something that smaller companies can find. We are fortunate to be a PE firm and have that additional ADP support.

Cons

Each module costs and can be pricy. Modules should be bundled and priced accordingly. Also once you buy a module, it seems like the transition to implementation drops off until you remind them you want to move forward with implementation.

Alternatives Considered

Dayforce HCM and Paycom

Reasons for Choosing ADP Workforce Now

Ultipro is not as supportive and does not have the functionality of ADP.

Switched From

UKG Pro

Reasons for Switching to ADP Workforce Now

Previous knowledge of system and not paying for something we wouldnt use.

Pros

Pretty user friendly. Screen layout is easy to follow. Once employees are trained, they usually don't need any follow up.

Cons

Updates and changes are too frequent. Constant change. The Benefits sections is very hard to manage without support from ADP and working through Open Enrollment is very challenging. The Carrier API feeds are very complex.

Alternatives Considered

Paycom

Reasons for Choosing ADP Workforce Now

System functionality did not meet needs with growth of company.

Switched From

Paychex Flex

Reasons for Switching to ADP Workforce Now

System functionality

Pros

What I like most is that everything is there for me in one place- time and attendance, payroll, reviews, contact information. I also like that help or assistance from ADP is a phone call away.

Cons

I wish the hold time when I call for assistance wasn't so long. I also wish there would be a last contact log for supervisors or admin to write in notes.

Alternatives Considered

UKG Ready

Reasons for Choosing ADP Workforce Now

We changed ownership and I didn't care for Kronos.

Switched From

UKG Ready

Reasons for Switching to ADP Workforce Now

ADP was able to set us up with workforce now the quickest. I heard good things about it.

Pros

ADP is very easy to use and I love how they have a built in training platform that can train you as you use the system. There are little information bubbles that you can hover over that will give you insights to the features and updates as they are release. ADP is expanding who they will integrate with which is wonderful because you can have several other systems integrated to the payroll system which makes for seamless processes. I really enjoy using ADP Workforce Now, it's very easy to use, pull reports, and run payroll. The system is very intelligent and won't allow you to hire individuals with the same personal information, which is very important for auditing purposes. Overall, great system to use.

Cons

The three cons I have about ADP Workforce Now is the reporting is difficult to use if you don't know what exactly you need when pulling data. The support team is very slow and sometimes too busy to prioritize your issues if you're a smaller organization vs. a larger organization. The last con is that the system is not customizable, so if you need a form or process customized to fit your company's needs, I would suggest a different system that is more customizable.

Alternatives Considered

BambooHR

Reasons for Switching to ADP Workforce Now

Cost and ease of use

Pros

What I most like about the software is that I am able to house all employee data in one place and the analytics dashboard is extremely helpful when looking at measurable data to base company performance on.

Cons

What I like least about the software is that all modules are ran on separate platforms. Specifically the ATS and Workforce Now. This makes it very confusing for candidates when having to create two separate credentials when logging in. The software is very glitchy and I find that random features will stop working for a period of time and then randomly come back. The on boarding process when creating activities is not all encompassing causing you to still use paper forms, specifically when it comes to the I-9 and State Tax Form. The ATS module needs some updates in order to be competitive with other ATS softwares. The inability to customize a lot of the fields to your organizations needs can be very frustrating and with the constant software updates the changes are hard to keep up with and you aren't given a choice whether to if you want the new software update features. Specifically speaking, in order to most efficiently hire a candidate after the interview process it would be nice to do this electronically but you need personal information that the system doesn't require. Our ATS was setup requiring that a physical address was entered upon applying then all of a sudden I noticed that candidates weren't supplying this information and to my surprise this feature was taken away causing our organization to now have to find a work around receiving an employees physical address, SS number and date of birth before entering them into the system to be able to send them on-boarding.

Pros

ADP is a great tool for companies to use for their employees. Not only can you find all the important documents you need in one place, but you also get perks with ADP. Even if you leave a company ADP will still show you your pay stubs and tax info later on. Sometimes businesses add certain qualities to ADP, so be sure to make what you have on the platform clear. I have gotten many great perks and coupon codes from ADP for car rentals, movie tickets and outings.

Cons

Customer service is slow, if non existent. If you have an issue it is guaranteed to take you more then 48 hours to solve.

Alternatives Considered

Workday HCM

Reasons for Choosing ADP Workforce Now

Workday is confusing and more expensive.

Switched From

Workday HCM

Reasons for Switching to ADP Workforce Now

Value and ease of use.

Pros

The reporting system is is easier to use than other systems I have used in the past. Also, I like how the HR functions, employee service items, the payroll system, and the timesheet system flow well together. The reporting system makes it easy to run reports over several companies, for several years, and for active and terminated employees. I've used other popular payroll processors software which limited the reports to only 1 year at a time. I like how easy it is for employees to access their paystubs, access past w-2s, and make changes to some of their information. Having the view available for pay stubs and w-2s has cut down on phone calls. The payroll system is very easy to use. Recent upgrades have placed fields in a better arrangement for viewing several fields of an employee record at the same time. I find the timesheet system mostly easy to use for our employees.

Cons

There are too many, too frequent upgrades. I've experienced reports losing formatting during the upgrade and have to repair them or reach out to ADP to repair them. Also, there have been several periods of downtime hours this year where the system has crashed and almost all of these are following an upgrade. The security portion of the system can be a bit tricky and not very user friendly, although, some improvements have been made in recent upgrades. Also, the phone app for the timesheet system is a bit lacking in functionality, although, this too has seen some recent upgrades.

Pros

The webinars and continuous learning opportunities for the user are great. Laws and compliances are changing so quickly that it is hard for someone in the trenches to keep up. They make staying current easy with their Eye on Washington and special webcasts. I like the look and ease of the program. It is easy to navigate and find what you're looking for. The new Pay Cycle is great, but it would be nice to enjoy it a while before they "upgrade" it again. I need time to learn and discover all the ways it can assist me. Customer support has been one area of frustration, but help with the ACA and Time and Attendance has been stellar.

Cons

Getting answers quickly has been a huge frustration, and not just with customer service although that has been an issue with payroll. It seems to take an unnecessary amount of time to get something new implemented. We took steps to add an HR component for tracking professional development hours for our teachers. Once we signed up, we waited weeks to hear back about implementation. Finally after emailing our rep, I was contacted about training for the addition and found out it was not what we wanted. What we wanted was free and available with the push of a button. ADP has great resources for self-learning and I take advantage of them frequently. But sometimes I have an issue with payroll and need an answer quickly. Now with the designated rep, that doesn't happen. She is rarely available, which I understand, she has many clients and speaking with someone else is perfectly acceptable, but usually I end up having to leave a message. I find myself not wanting to call and having issues unresolved. Sometimes she is not able to resolve the issue completely because it involves a different department.

Pros

It is feature rich compared to some timekeeping and payroll based software. The level of integration is unsurpassed and your ability to choose how involved ADP is with your outsourcing of payroll is helpful based on the size of your company.

Cons

Much like a lot of the legacy software that has been around forever cornering the market (think Deltek or Photoshop), ADP is horrible archaic software circa 90s that has never evolved. Often, newer payroll/accounting software is far superior aesthetically and based on how intuitive it is to use. That's because they created their software with modern design and programming methods. Programs like ADP have been around forever and feel like it. They create upgrades, but almost as a consequence of their market-share and size, they can only do moderate changes for fear of creating too many implementation problems with all of their clients.

Pros

Throughout many roles and across varied industry's ADP has been used as a platform to receive pay stubs, obtain tax information and forms, monitor time work and time off, and track pay. All of these features are displayed in an easy to navigate, user-friendly, customizable dashboard that is kind of awesome if you are obsessed with your finances. I love how everything is at your fingertips and how easy all your info is to access. The best part about ADP is that despite being issued new log in credentials with every employer who uses this program (usually the company email I am assigned once hired) all my previous ADP accounts synched with my new job and literally has followed me from place to place. I was concerned that with each new employer and subsequently the new account information, I would have countless user names and passwords spanning my lifetime from each and every job I held. WRONG! This program is great... their app even is better.. and it will always be with you no matter the employer.

Cons

Starting the whole process at times can be difficult. With my most recent employer who used ADP there was a miscommunication between HR and the company resulting in misinformation and bad information regarding sign up to the app/program. An invite code was needed but it seemed no one could get it together enough to get it for us ...needless to say weeks later the entire new hire class got the right code hence access to our paystubs

Pros

Ease of use, logical layout, robust options.

Cons

Still, some client-facing things to be smoothed out.

Pros

The many features if offers. It is easy to use. The support is at your fingertips and if you cannot find the answer, you can pick up the phone and real people are there to help. This is just the beginning of the wonderful software packages amazing features.

Cons

There are so many features built into the software and it is sometimes difficult to know everything that is available. Also, when you add some new features it seems like there is a lot of add on costs. I think it would be best to be able to pick from a variety of package features up front. Maybe spending more time learning the needs of the company upfront and setting up the software to meet those needs upfront would help keep costs lower.

Pros

Intuitive web-based software that I have found easy to use across users of all types. As a manager that approves time cards on a regular basis, I found that it's easy to find what you're looking for. For example, if you want to adjust a time card, simply click on the employee's time card, and go to the appropriate day that you want to adjust the time, and click "add row," "delete row,", etc. OR simply adjust the time as needed in each box - it's as simple as that. I also liked the calendar-based PTO request form - simply click on the date(s) that you want to schedule for PTO, Jury Duty, etc. and it will mostly populate the request form with the date(s) you selected. There's also a variety of reports you can run in which you can select your criteria so provide the right report you need.

Cons

One con is when you are "acting on behalf" of someone else, the menu looks a little different than your normal dashboard screen, but it's nothing major and you quickly get used to the functions. Also, it can be a little tricky to find out each team members time off scheduled as you have to dig into the menu a little deeper. But as you use the software more, you quickly become accustomed to where to go.

Pros

I like the fact that our associates have access to their payroll information from anywhere and it's immediate access once the "process" button is pressed.

Cons

There are not enough generic reports for Admins to run. It's also sometimes difficult to find some of the yearly information that we need to give to our Leadership or Associates.

Alternatives Considered

Paylocity

Switched From

FOUNDATION

Reasons for Switching to ADP Workforce Now

More features at the time