User Reviews Overview
About UKG Pro
Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce...
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- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
I'm very satisfied
Pros
It's a really great application, it makes my work on the human resources side much easier
Cons
I haven't seen anything negative yet. Super great for me
Alternatives Considered
TriNet ZenefitsSwitched From
BambooHR- Industry: Biotechnology
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Over promise and under deliver
I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads.
Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.
Pros
Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.
Cons
As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call.
You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG.
Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.
Alternatives Considered
Workday HCMReasons for Choosing UKG Pro
Over promised on many things so we switched only to find out there were some limitations. We also switched because it made better sense for the Finance team.- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
I love UKG
Pros
although the customer service has dropped a bit I am still very happy. the only side of customer service that i feel is suffering is the Benefit side. I'm struggling with Benefit help. but all other aspects I am very happy
Cons
I don't like some of the Time Management and how PTO is tracked. But I am hopeful with the changes into Dimensions
Top UKG Pro Alternatives
- Industry: Legal Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Terrible product
Poor experience. Implementation team isn’t great or knowledgeable about the proxy or HR processes, which means they can’t effectively help you get the most out of the tool. Once launched, you’ll encounter many issues and glitches and the service team provides slow responses and doesn’t always resolve things. Beyond that, the system is clunky to use and will likely slow down your HR processes and make it difficult to extra meaningful data from the system because reporting is not robust. Overall, very poor experience.
Pros
If you have limited budget and not many online processes in HR, on the surface, Ultimate may have a number of features that will help you transition from paper processes to online. There are many simple features for recruiting, payroll, core hr, training and more.
Cons
Seems to grow by bolt-on and acquisition, which means data sharing between modules isn’t seamless and features and functionality aren’t well built out. For example, the recruitment module is clunky and difficult to use - very outdated compared to other applicant tracking systems on the market. You would be better off using an external applicant tracking system that had better functionality, than to use Ultimate. Same thing for time and attendance - the user functionality and interface isn’t at all intuitive or friendly. That product looks and feels like it was built 20 years ago. Go with something else and don’t pay to use Ultimate, as it will slow things done for hiring managers, employees and HR. These types of problems are pervasive with the tool and, as a result, it may make sense to only use Ultimate for simple payroll processing and very basic core HR. Anything more and you’ll be overpaying for outdated software.
Response from UKG
Hi Nicole, thank you for your feedback. We're really sorry to hear you are having a less-than-stellar experience with us. We appreciate you taking the time to provide feedback and I have shared your comments with the team to help us improve. We hope you have a wonderful day.
- Industry: Civic & Social Organization
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
An Overview of Ultipro
I use it every day 8 -10 hours a day.
Pros
I like that UltiPro offers a lot of features and ease for employees. For the most part it works pretty well but there are many areas that always get ignored when new features are implemented. Please see below.
Cons
I dislike the fact that we are very limited on the module of time management and Core not lining up and having to use a bridge file to import the time. This has been daunting to our agency as we need Cost centers in Salary employee timesheets to reflect where the person actually worked instead of just reverting to the allocated earnings in core. I also dislike that pending pay does not allow you to enter the employee's name once and add all the deductions or earnings you want to input. You have to do the same process over and over. Time consuming and outdated. I wish there were more features in preventing PTO from going over 40 hours.

- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Love Ultipro- Only issue is reporting
Pros
Ease of use, customer service, great company! I love everything about them! Staff really go above and beyond. Have great retention tools for ongoing customers. They continue to be open to customer feedback as well.
Cons
Reporting. BI functionality is great for advanced users or companies with a designated HRIS team but if you are a small business (under 500), it can be difficult to simply get what you want quickly. Wish they had easy reporting (like SuccessFactors or ADP) and then BI for advanced users.
Reasons for Choosing UKG Pro
Needed to get off the PEOReasons for Switching to UKG Pro
Feedback, customer experience, and company values.- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Good system easy to use
Overall I am pleased with the system just could use some improvements with how the different adds ons communicate with each otehr
Pros
Business Intelligence, being able to create custom reports is very important to the leadership in our company.
Cons
They different time keeping systems do not always connect well to Pro.
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Great and easy application to time tracking
it can customize depends of the necessities of the company, after the application was configured very nice, on the clocks can be a lot of the information for the employees, even they can interact as well.
Pros
Pretty complete application and easy to use when you knows how to use it.
Cons
can be run slow sometimes, complicated at de beginning to setup the catalogs.
- Industry: Libraries
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
UKG Pro is pretty great
It works and is pretty easy to use.
Pros
I like that it is easy to clock in or out.
Cons
If you forget to clock in, it is difficult to fix. Managers have to delete punches and then add them all again. Seems like there should be an easier way.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Best Payroll and HRIS I have used
Pros
I love the ease of use in all aspects of it. All of the modules integrate with each other. The actual payroll processing is simple and takes you step by step through the entire process. We also have several file feeds to our vendors that all work seamlessly.
Cons
I do not have much difficulties, but I have heard that the benefits module is a little bit clunky. Especially at open enrollment time.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Review of UltiPro HRIS
UltiPro allowed us to eliminated many tedious and time-consuming processes, streamlining them that improved efficiency - Applicant Tracking, Onboarding, and Performance Management processes have all been greatly enhanced.
Pros
The functionality of the system overall - how each module works with each other, and the fact that I can customize it to my needs myself as we change. The ease of use and training are outstanding!
Cons
Not having the ability to have multiple company codes assigned to an employee who may be paid different rates in different company codes, but it does not impact a lot of employees and there is a work-around.
Reasons for Choosing UKG Pro
With ADP, the system was not integrated requiring us to enter duplicate information, and only provided payroll services - was not a true HRIS, and was more expensive than what UltiPro provides.Reasons for Switching to UKG Pro
UltiPro provided the best product to meet our specific needs and overall best value; in addition, customer service and training are far superior to what other vendors were offering.- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Recent Company Switch to UKG Pro
Overall UKG has cut down on some of the time it took our HR department to hire new employees on payroll, as the integration between onboarding, recruiting and PRO transfers that data. It is also an easier product for our end users to learn.
Pros
We recently switched over to UKG PRO from our legacy system and legacy ATS. UKG provides the functionality that we need all in one place and decreases the additional work we had to do. The integration between PRO and recruiting allows candidates to easily enter the database. The onboarding feature is very clear and improves the candidate onboarding experience. Everything from the branding to the setup is very customizable and allows you to set up the product exactly how you want it.
In switching to their product, you are also provided with lots of additional support from your setup team, which is great.
Cons
There is some functionality missing from the recruiting module of UKG. At this moment, the texting feature is not available, which was a critical piece of our legacy ATS. There is also some other functionality, such as grouping questions together for a job posting that is not currently available. We have found we need to use external applications on top of UKG to be able to meet our recruiting and onboarding needs.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Fantastic all-in-one software
We have reduced paper and gained many efficiencies from reducing manual processes, overall.
Pros
User friendly, customer support, learning resources
Cons
The compensation module is clunky and so is the time management. We have work arounds but sometimes there is more work involved since they cannot be fully configured to what we need.
Alternatives Considered
Workday HCMReasons for Switching to UKG Pro
Cost and Customer Service provided were the main factors of our decision. Ulti has been around for a long time and provides great service and free learning.- Industry: Publishing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
UltiPro is a great investment
We have had a favorable overall experience with UltiPro since going live in October 2016. The support team we have now is incredibly responsive to our requests and the functions in UltiPro have improved the quality of our internal processes. When there have been issues with support, etc. UltiPro has been very quick to resolve the issue. They take client feedback very seriously.
Pros
Implementing UltiPro has allowed us to streamline many functions that were performed manually with paper documents. Internal staff transfers, promotions, salary changes, etc. are now handled within the UltiPro system (including approvals) where prior to that, paper forms had to be manually signed off by multiple managers before submitting them to HR for processing.
Our benefit enrollment process has moved from an Excel enrollment form to an online enrollment that feeds directly into the payroll system once approved.
A goal tracking system for employees has been created in UltiPro that allows employees/managers to create goals, rate them, track them with comments, and then show completion dates.
Employees may now access their personnel record in UltiPro and make updates to home address, marital status, dependent/contact info, tax withholding as well as immediate access to W-2 forms and ACA forms.
In addition, UltiPro offers an online PTO tracking system where employees can request time off and managers can immediately approve electronically.
And, of course, what I like most is the amazing reporting capabilities that UltiPro offers. Besides the hundreds of standard reports already created, I can either edit/modify current reports or create my own report.
Cons
This is rather minor, but there are functions I would like to create in UltiPro that I don't have access to do as an Administrator. I must submit them to UltiPro Support Team and some of the functions require an additional cost. It's not a lot, but it's just the principal.
- Industry: Machinery
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Expensive Option with some benefits
Pros
Allows for customization. Has great reporting capabilities.
Cons
We tried to use UKG as the one place for HR. Unfortunately, several modules (recruiting, onboarding, performance management) are offered, but they all lack the functionality to make them add value to our organization. We dropped PM because it was so difficult to use. We are also looking at alternatives to ATS and Onboarding. I am not a fan of their support model. I really don't even know my CSR.
Alternatives Considered
Dayforce HCMReasons for Choosing UKG Pro
Looking for more robust optionsSwitched From
Paychex FlexReasons for Switching to UKG Pro
ability to customize and integrate- Industry: Mining & Metals
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
UltiPro - Everyone Should Use It!
UltiPro has helped us integrate our 2000+ decentralized workforce into one HR system. We have a lot of HR users in our locations that are resistant to change, but we have been able to prove to them what Ulti can do for them and the time it can save. We use Ulti for HR, Payroll, Benefits, Open Enrollment/Life Events, Recruiting, Onboarding, Performance Management and Time and Attendance. It's great to have all of this in one system, with easily reportable data. As a decentralized workforce, we have many customizations. Ulti can handle all of them with ease. I truly can't say enough good things about the product, and the company.
Pros
UltiPro by far has the best customer service and training I've experienced (I've used ADP, Ceridian and SilkRoad products in the past). The system is user friendly and intuitive and customizable to meet our needs. In addition, the company truly cares about customer feedback - and works to implement solutions quickly. It's an all around solid HR system, with many modules that integrate to give you some great functionality and workflow.
Cons
I hate to truly list a "con" here as I know Ulti is constantly working to improve their products. I would say though that the Recruiting tool needs continuous ramping up to become a true competitive ATS system. It's working for us now, but we need more from it. The GREAT thing is that every month Ulti is rolling out new features and updates to this module. I'm confident they will continue to enhance this product and make it a great tool for us.
- Industry: Law Practice
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Reliable but missing some of the basics
Pros
The up-time is great. Wish we had more active notification when things are down. Notifications go out a few hours after they start and usually after I've called in and been told it's a known issue.
Cons
Some ease of use items don't exist or we've been waiting a few years since they were suggested in the share ideas portal. As a couple of examples:
-A basic copy of open enrollment or life event set up was suggested at least 3 years ago. It was added to benefits prime, but not regular benefits. That's a basic feature that all of your competitors offer.
-The ability to change an email address for a new employee in onboarding has been request for multiple years as well. It still hasn't been delivered.
- Industry: Electrical/Electronic Manufacturing
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
A Quick Payroll Process
Okay, I have been using for 5 years and I still come across issues.
Pros
UltiPro is quick with processing payrolls.
Cons
You can tell there were many different developers.
Alternatives Considered
UKG ReadyReasons for Choosing UKG Pro
HR what the change.Switched From
ADP Workforce NowReasons for Switching to UKG Pro
HR- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Sr HRIS Analyst
For the most part positive.
For me the pain points are service. Responses seem to be worse since the merger with Kronos. I am not sure why we cannot get some type of response within a 48 hour period. I sometimes have to send this to our account rep before getting some type of response.
Pros
Fairly easy after you get familiar with the product
Cons
Fall and Spring releases I struggle with getting all of the features turned on or setup and the turnaround time seems to be aggressive.
BI reporting is a struggle especially when the info requires joins not always easy to know when to do so.
Cases and service requests - in some areas you want the customer to own their own data and processes and in some cases such as service requests and cases you do not and we have to wait and wait and wait and wait for assistance.
- Industry: Chemicals
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Worst system ever used
Awful
Pros
This experience has been so terrible I can't think of anything positive.
Cons
Implementation assistance was nonexistent. Everything we try to get help with is a huge expense. Turnover of account reps is constant. We are on our third or fourth in about a year of using the system.
No one gives you their phone number and every request has to go through a case management system that they never respond to. Setting up a file feed is the most frustrating experience I have ever encountered. They use outsourced consultants that take like 6 months to schedule. The file feeds that we requested before we started using the system are still not completed a year later.
The one feed we were able to get setup needed one organization code repathed. Its been three weeks since we entered the request and they have not even started it. We were told once they get around to starting it, it would take eight weeks. When you questions them on why something so simple takes so long they just give you absurdly inflated project timelines.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
We have been using Ultipro software for our HRIS System serving 1,000 employees
Access to all employees HR files
Pros
I like the various functions that Ultipro is capable of. From payroll, Time clock and time off control, keeping a database of employees positions, salaries, name, address, email address, PTO and Personal Day bank and actual time clock. There is an applicant tracking system but we don't use it at this point.
Cons
There is a lack of support from the Ultimate software team. Any requests for service take an inordinate length of time. (months). The service is then not done correctly. We had file feeds giving our 3rd party providers wrong dates of employment, number of hours worked incorrectly. So we had to manually update this provider with the correct information. This delayed our employees getting approved for Family Medical Leave Act and Short Term Disability. When contactly Ultimate, they were not accommodating in getting the file feeds corrected, even though it was their fault. The initial launch of Ultipro was rough as well. Wrong data and mistakes in the files with Ultimate Software Team unaccommodating.
- Industry: Mental Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Simple and Easy
Ultipro has worked very well with managing time from both desktop and mobile devices and provides many options to work with. It is a good fit for someone who does not want to spend too much time setting up a time/payment program and would like a lot of options already loaded. Using Ultipro has made time and pay management easy and understandable for me.
Pros
The visual layout of Ultipro makes managing time, payments, and benefits simple and easy to understand. The layout menu that shows all your options is an additional reminder to pay attention to important dates and to keep track of hours logged. I receive emails from Ultipro about managing time and paydates which I find extremely useful. Complicated documents are easy to pull up - I never feel like I'm forgetting to do something important with Ultipro.
Cons
Although Ultipro provides many options for managing time, pay, and career goals, it's hard to work outside the guidelines put down for it. This has only come up a few times, when I've wanted to request unpaid time off but the layout only suggests that I can take paid time off. However, Ultipro provides so many options that this is not a common problem.
- Industry: Machinery
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
From standard to high performing
Excellent, the best thing was the merger with Kronos, it catapulted UKG in a higher performance bracket with Workday .
Pros
The constant improvement making it more user friendly, ease for HR Core, set up, work flows
the world evolves with technology advancing every year, UKG must constantly update keeping up with the changes in modern working, technology updates.
Cons
The BI reporting is not user friendly, getting in touch with a BI specialist is not easy,
there is just some functions that a client is not certain about that makes decision making a bit difficult
it is easy to read up on a basic function but some need more detail
- Industry: Retail
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Ultipro a huge success
I have been working with Ultipro programming for the past 4 years and I've never personally never had an issue other than trying to access the top bar options such as w-2, direct deposit info, profile
Pros
It gives you a breakdown of your paycheck, accrued time off, vacation, benefits etc.
Easy access once you have your login info
Cons
Sometimes hard to access the top bar options w-2 and such.
Cant change any info on it unless its through HR
Alternatives Considered
ADP Workforce NowReasons for Choosing UKG Pro
Simplified straight forwardSwitched From
UKG ReadyReasons for Switching to UKG Pro
Better interface, straight forward.- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great tool for payroll
overall it is a very good management tool I suggest it to users
Pros
I like UKG pro because it is a complete tool that improves productivity and allows for better results.very useful to facilitate the management of company payments
Cons
the handling of the platform is understandable. if there is something to improve it is to make the access more easy