User Reviews Overview

About SAP Business One

SAP Business One is a modular and integrated enterprise resource planning (ERP) solution. This platform integrates financials, CRM, inventory, sales and operations management modules within a single system. SAP Business One...

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Feature ratings

Value for Money
4.0
Features
4.3
Ease of Use
3.9
Customer Support
4.1

Browse SAP Business One Reviews

292 of 292 reviews
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Valeria
  • Industry: Logistics & Supply Chain
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/03/2023

Robust solution for finances

Pros

SAP Business One is a great program to manage finances with. You are able to obtain Reports, manage taxes, and integrate with other systems in a very simple way.

Cons

I can't think of a con off the top of my head.

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Switching to SAP Business One

It's a more robust solution, it aligns with what we need.
Maddie
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 16/05/2022

An easy to use, small ERP for most enterprises

Everything in one convenient location. It is not difficult to find items if you have a clear idea of what you are looking for. Strong controls throughout the organization. The management and running of the business, the variety of services it provides, and its compatibility with other software all come into play here.

Pros

SAP Business One is a very comprehensive piece of management software. It integrates everything in real time, from customer relationship management to after-sales care, as well as accounting and project management. The potential for B.I. on board are also quite fascinating to consider. A sturdy and dependable instrument.

Cons

It is possible for there to be an excessive amount of complexity; locating a particular report or document may require a number of steps, and the level of detail may be excessive for straightforward reporting.

Valerian
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 12/11/2023

A wide range of capabilities.

Overall SAP worth every dollars you pay. It will help daily.

Pros

SAP Business One is one the best accounting platform you can find on the market. SAP always offers features that fully meets customers needs. It has very useful reporting service. It's multifunctional.

Cons

Despite SAP Business One is useful software it has some cons. For example the software isn't easy to use. It requires some trainings and skills to understand.

Top SAP Business One Alternatives

Acumatica Cloud ERP

JD Edwards EnterpriseOne

Global Shop Solutions

Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
1

3
Reviewed on 04/07/2018

Overall my experience has been good but I would expect much more from this software

Pros

I usually use the bank management module is very friendly when creating seats and visualize movements in bank, to register suppliers or customers is great because it links the information of the RIF directly with the seniat platform so there is no error at the time of creating a new client, what I like about the system is that it is not integrated like others that have an administrative system and another accounting system that has it all in one single and at the moment of making a record they can be visualized in the reports .

Cons

What I liked the least about this software is that it does not have the necessary support by the company that implements the system, they do not have timely answers to some questions which makes it difficult to work, on the other hand when creating seats if There was an error in the project if you let the change, however, the same thing does not happen with the distribution rule. I feel that it should not happen because it does not cause more impact, as it would be to modify the amount and / or the date of the seat.

Gordon
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/09/2023

One of the best ERPs in the Market for Small and Medium Sized Companies

Overall, I love SAP Business One and I am glad I got into this career. It's a fulfilling career to be able to help transform lives using technology.

Pros

- I have been a SAP Consultant for over 6 years now and I have seen how the system has transformed companies for the better. SAP Business One is a fully fledged ERP system that has all the functionalities you would need in an ERP system from financial management and reporting, Accounting, inventory management, Customer Relationship Management(CRM), Production, Full Supply chain management just to name a few of the main functionalities. - One of the strongest factors about SAP Business One has to be the customization capabilities. Let me talk about Addons. If a specific customer requirement cannot be met by SAP Business One, a developer develop an addon on top of SAP Business One to provide that specific functionality. For example, there is a client we had to develop 5 addons for since their business was quite unique and abit complex. At the end of the implementation, we had met al the requirements and the client was happy.- In terms of customization, SAP Business One provides tools like, user defined tables, user defined fields, queries, crystal reports, alerts, approvals, etc to help configure a company to their own unique specifications.-

Cons

Not many companies can afford SAP Business One in terms of the implementation cost and licensing cost. It's a huge lifetime investment so getting a client who is ready to make that switch from their legacy ERP is usually a lengthy process which involves a lot of financial considerations.

Alternatives Considered

Dynamics 365 and NetSuite

Reasons for Switching to SAP Business One

SAP Business One is cheaper than its competitors Dynamics 365 and Netsuite.
Courtney
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 09/01/2023

Superb and trustworthy accounting tool

No other program comes close to SAP Business One in terms of functionality, such as the Standard Reports included in the software, the Query generation tool, the Relation map feature, and the customizable dashboard widgets.

Pros

SAP Business One is a practical application. It's not hard to figure out and will help you get more done in less time. It has great facilities for handling financial transactions, which I appreciate. From the tried and true to the cutting edge, you can skip keeping a journal and instead enter your observations directly into a database.

Cons

We were restricted by a small number of user licenses and made an effort to expand the system's functionality through the development of add-ons, but these required a long time to plan and even longer to implement across the business. The interface may also be difficult to use for certain people.

Becky
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 05/04/2023

A powerful enterprise resource planning solution

I appreciated the several modules available for use in accurate inventory costing. We required a method to charge incoming containers for Customs, Taxes, Freight, etc. when we imported clothing. It performs admirably in this regard.

Pros

The ERP system we used was comprehensive, taking care of every facet of our operation from accounts receivable and payable to inventory management, purchasing, sales, and financials. With the help of Business One, we were able to centralize and disseminate information across the company for more informed decision-making.

Cons

Smaller companies, in my opinion, won't be able to fully benefit from all of the capabilities because they won't have half an FTE to devote to supporting it.

Georgette
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
4
Customer Support
N/A

3
Reviewed on 14/08/2023

Not bad, could be better

Pros

Simple design, easy to get the hang of using. Keeps invoicing and accounting organized. I can do everything in one place: entering card payments, ACH, check deposits, invoicing, collections, and customer credit holds, etc.

Cons

It has slow days and glitches/crashes monthly. Our IT guy is always having to reboot the server. Looks a bit outdated. Every hour it freezes for a few minutes on the top of the hour. Sometimes I am in the middle of a payment at this moment, and it processes the customers card, but doesn't post the payment in their SAP customer account and it's a pain to refund and rerun the card. I now avoid doing payments from 1:00-1:03, 2:00-2:03 etc.

Juaquin
  • Industry: Dairy
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 28/10/2023

Once learned very convenient

To me I’d compare it to pumps on the road you’ll hit enough to finally get it.

Pros

Products are always accounted for and if anything goes missing we will know around what date it went missing allowing us to know exactly what dates of cameras to go through

Cons

It was very difficult to learn took a lot of mistakes in my part to eventually know what not to do

Navneet
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 28/09/2023

Very Structured and Professional ERP

It has been a wonderfull 1 year working with SAP

Pros

Its Very Straight Forward a lot of integration Options available With Eccomerce and Etc

Cons

Nothing much to Dislike the Software works well and as per requirement

Jaquelene
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/09/2021

Sage One - The BEST Accounting Software to go with

I enjoy working with this software, it is very easy to use, and very easy to learn.

Pros

The feature i like the most is the bank feeds. You can link your bank with SAGE, and the bank transactions will refresh on a daily basis, leaving you only to allocate the transactions and sparing you time to manual process the bank! But that is not all....you can map the transactions to the correct accounts, which leaves you only to review the transactions and balance the bank! Pretty easy right?!

Cons

There is absolutely nothing I do not like about this program

Sekou Djibril
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 24/02/2023

SAP Business One: A powerful integrated management tool for SMEs

SAP Business One is a powerful and complete integrated management software for small and medium-sized businesses. Although it can be required and complex to set up, it offers complete integration of all business functions, scalability and customization according to business needs.SAP Business One offers a wide range of functionality, including accounting, sales, purchasing, inventory, and production, allowing users to manage all of their business processes from one place. Customizable features allow businesses to configure custom reports, dashboards, and workflows to meet their specific needs.However, high costs, complexity, setup time, and reliance on external resources are drawbacks to consider before deciding if SAP Business One is right for an organization. Despite these drawbacks, SAP Business One remains a popular choice for companies looking to improve operational efficiency, productivity, and profitability. In summary, SAP Business One is a solid integrated management solution for SMBs looking to streamline their operations and achieve their business goals.

Pros

SAP Business One is a leading integrated management software (ERP) that offers a full suite of features for small and medium-sized enterprises (SMEs). Here are some of the major benefits of SAP Business One:Complete integration: SAP Business One integrates all business functions, including accounting, sales, purchasing, inventory and production, into a single platform. This allows businesses to manage all of their business processes from one place, reducing costs and improving operational efficiency.Customizable Features: SAP Business One offers a wide range of features and can be customized to meet the specific needs of each business. Users can configure custom reports, dashboards, and workflows to meet their business needs.User friendliness: SAP Business One is easy to use and has an intuitive user interface. Users can easily navigate the software and quickly access the information they need.Scalability: SAP Business One is scalable and can be scaled as the business grows. Businesses can add additional features as they grow, helping them stay competitive in an ever-changing marketplace.Quality support: SAP offers quality technical support for SAP Business One. Users can contact support for assistance with any issues or questions, which ensures a smooth user experience.In summary, SAP Business One is a robust and customizable integrated management tool that can help SMBs improve their operational efficiency, productivity and profitability.

Cons

Although SAP Business One is a leading integrated management software for small and medium-sized businesses, there are also some disadvantages to consider. Here are some of the major disadvantages of SAP Business One:High cost: SAP Business One can be reserved for small businesses that have a limited budget. In addition to licensing costs, there may also be additional costs for software customization, training, and maintenance.Complexity: SAP Business One is complex software with many features, which can make it difficult to use for inexperienced users. Training may be required to understand all features and get the most out of the software.Setup Time: Setting up SAP Business One can take time due to the customization and configuration required to meet business needs. This can cause delays and disruptions to the business during the transition period.Dependence on external resources: Small businesses may be dependent on external resources for setting up and maintaining SAP Business One, as they may not have the necessary internal resources. This can increase costs and make the business dependent on third parties.In summary, SAP Business One is powerful integrated business software, but it can also be price-compensating, complex, and require time and resources to set up. Small businesses should weigh the pros and cons before deciding if SAP Business One is the best solution for them.

Alternatives Considered

Jotform and GoTo Meeting

Switched From

LinkedIn Jobs and Jotform
Verified Reviewer
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
2

4
Reviewed on 24/06/2020

Solid mid tier ERP, with solid ecosystem, but likely needs add-ons or heavy customisation

As a hand on, technical lead / developer SAP B1 can be moulded to you needs and generally functions well. It has a good community and SAP seems to be investing in the platform for the long term.

Pros

Well featured and good fit for most businesses, even manufacturers. Has good functionality of the box. Good ecosystem and a wide variety of add ons and extensions. SAP is improving it integration capabilities and tools finally as well. Can work well cloud or on prem. Generally usable and appreciated by users. Good online support network of users, experts and partners.

Cons

SAP has its own way of doing things. This product was a acquired by SAP and has slowly been absorbing / adopting more of the SAP culture and ways of working. Can be expensive to do simple things, and additional licensing can ad up. Partner model can let it down. Partners need to be well vetted as bad projects and consultants can hold you back. Software can be slow if badly customised, processes are poor or data model is wrong.

Khadir
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2022

Best Business solution

Excellent solution for enterprise management software requirements.

Pros

We have a great features with this product. And we have successfully integrated with our existing business solution SAGE ERP as well. Yes we do implement in awscloud as well.

Cons

If Inventory management and cost control with a single module that will he good thing . Yeah during intigration with Existimg SAge we feel like difficult but it's manageable. Nothing to worry.

Cesar Josue
  • Industry: Mechanical or Industrial Engineering
  • Company size: 201–500 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 21/04/2023

SAP Business One: A comprehensive and scalable platform for business management.

SAP Business One is a highly functional and customizable ERP solution that is ideal for small and medium-sized businesses looking for a scalable and comprehensive platform to manage their business processes. While the platform can be expensive and complex to implement and learn, its real-time features, integration, and scalability make it an excellent choice for growing businesses seeking a complete ERP solution.

Pros

SAP Business One addresses all essential aspects of business management, ranging from financial management to procurement, sales, and inventory management. The platform offers high levels of customization and can be adjusted to suit the specific requirements of the organization. The platform can accommodate the growth of the company, making it unnecessary to switch platforms every time the company expands. It provides real-time information about the financial situation of the company, enabling data-driven decision making and integrates easily with both SAP and non-SAP solutions, allowing it to be used in conjunction with other enterprise software systems.

Cons

For small businesses with financial constraints, SAP Business One may not be a cost-effective solution due to its high pricing. Due to the wide range of functionalities, the platform can be complex to learn and use for novice users. Implementing SAP Business One can be challenging for companies with limited resources as it can take a considerable amount of time and resources. SAP Business One's technical support has been reported to have issues, which some users have found to be slow and inefficient.

Verified Reviewer
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 23/09/2020

Expandable ERP application for growing SMEs

We now have a centralised platform where all resources are streamlined in our organisation: logistics, accounting, service, ...

Pros

- Possibility to make your own addons to customize the ERP program.
- Drill down arrow buttons are very user friendly

Cons

- Steep learning curve, difficult to implement this is a very small SME
- support via local partner is not always fast

Alternatives Considered

Dynamics 365
Estie
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/03/2023

Excellent Program

Pros

SBO is easy to use. It has a multi-currency option in transactions, which is crucial for organizations working with many currencies. The user interface is available in many languages. Reports are easy to produce and the details level is customizable.

Cons

Trial Balance doesn't have the option to see Foreign Currency, Local currency, and System Currency in one report. You can not hide the accounts that aren't used form the accounts list.

Katarzyna
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 09/08/2023

Review SAP B1 09.08.23 Ireland

I love SAP, very useful and amendable software. Best I worked with

Pros

Extraction from majority of places into excel,pdf. Copying and pasting for uploads. Tracking

Cons

SAP does not work backwards (none of changes can be applied retrospectivaley). Amending details for Item Master Data sometimes erases other details. Many users can be in this same record at the same time in edit mode - SAP is not tracking it

PHILLIP
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 17/09/2017

REVIEW OF SAP-BUSINESS-ALL-IN-ONE by Ehinmero Phillip

The training is very useful as it gives more edge over other ERP. If you can work with any SAP products, other ERP Software will not difficult to understand and navigate.

Pros

1. It allows for future expansion of different organisation's operations as more features can be deployed to improve operational efficiency.
2. It guides users to make use of best general accounting accepted principles while performing their functions.
3. It reduce time in executing jobs and increases efficiency in project execution.
4. it is very user-friendly if well understood with in-depth training.
5. It synchronise seamlessly with Microsoft Office products such as Outlook, Excel, and Word.

Cons

1. It make use of specialised alphanumeric figures there making it very difficult to set-up by users of other ERP softwares.
2. It is not cost efficient for companies of unstable financial status.
3. Its installation is difficult for non-IT expert as it obeys the OSI layers: Application, Database and Network.
4. The distribution per use is not really flexible compared to other ERP Software.

juan
  • Industry: Aviation & Aerospace
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
2

3
Reviewed on 02/11/2020

SAP as an accounting business manager

It has been really very easy to handle it, you can visualize many things and activities, it has helped me a lot to know which orders are still open, which ones have already been filled, which ones have not been purchased. I can visualize the stock that is in all warehouses, it is really easy and saves time.

Pros

he system is very practical, you can view the activities that have been carried out recently, and with regard to the modules, each activity is linked to the initial one. You can keep a good handle on the system, mostly to save time.

Cons

So far I have not found something that I have not liked in the local version, with the web version I have some details.

Isam
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 06/06/2023

one of the greatest and the most well-known ERP systems in the world

Pros

SAP Business One is one of the best ERP systems, it gives many features that help any business type. The billing and invoicing is very smooth and I like the approval cycles it can be done easily and works smoothly so you can approve or reject any transaction anywhere using any device.

Cons

SAP Business One is not easy to use and hard to learn it has many complex features. The reporting module is somehow complex especially when trying to build advanced and complex reports.

Shumeka
  • Industry: Civic & Social Organization
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 19/04/2017

Awesome System

Not at this time.

Pros

I like SAP because it makes my job life more easier to get the important tasks done in a timely manner. Our organization can also create custom made reports to fit each department's needs. It is a fast system, up to date, and works very well for me and my job responsibilities.

Cons

You have to open separate windows to do multiple tasks. I wish I do multiple job tasks all on one session instead of opening numerous sessions to do more than one task. I may need the other window open to review some information and cannot do all that on the same window.

Verified Reviewer
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 13/05/2018

SAP Business One will offer you total value for your money

SAP Business one if a very efficient ERP system for small l and medium-sized businesses. The biggest benefit I got from the software is the reporting module which offers reporting capability to pretty much aspect of the business.

Pros

What I like most about this software is the business reporting capability. The software makes it easy to generate financial reports. The other thing about this software is that is it an all in one solution to small and medium sized business. The all important modules like the finance, sales, purchasing, banking, accounting modules are all integrated in the software.

Cons

The only con about the software is that it is that the licence is a bit expensive for some small businesses to afford.

Dominique
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 23/02/2023

sap business one business management review

Whenever the software is ready to run in the business, the overall experience is flexible

Pros

With the software your can have a total control on the business at all steps of the development of the business. It combined tool to carry of inventory of the goods being handled. Integration with and AI let it be more credible and exact.Easy to customize with a the Constant availability of the customer service support. The software have a mobile versions to get control of the business where ever you need.

Cons

High customization need to set the software to handle the business

Verified Reviewer
  • Industry: Paper & Forest Products
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 23/07/2023

You'll love to use

I'm very happy with SAP Business One. It's helped me to improve my performance in a number of ways, including improving product quality and hence customer ssatisfaction.

Pros

The reporting in SAP Business One is amazing. I can get insights into my department's responsibilities that I never thought possible.

Cons

The price can be a bit steep. It's not the most affordable ERP system on the market.

292 reviews