User Reviews Overview
About SAP Concur
Concur is a cloud-based expense and travel management software solution that enables executives to manage travel expenses. It allows finance executives to monitor expenses and cash flows related to travel expenditures. Concur’s...
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- Industry: Banking
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Great solution to Manage your Expenses
Our experience with SAP Concur was excellent, we are really looking forward to keep using it for future projects
Pros
We needed an app to approve hundreds of consultant's expenses and match our accounting. SAP Concur solved this for us. We loved the remotely review and approve, solved 90% of our previous issues. One of the best user friendly UX we ever tried. The import into our accounting ERP was flawless.
Cons
The only issue we have with this app is the price, if they would offer an affordable plan for small businesses, that would be great.
Reasons for Choosing SAP Concur
We made the switch because we needed an specific add to become more efficient.Switched From
Microsoft ExcelReasons for Switching to SAP Concur
Because the great interface of SAP Concur. In addition they rated highest in our cost/benefit analysis.- Industry: Management Consulting
- Company size: 5,001–10,000 Employees
- Used Weekly for 6-12 months
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Review Source
Taking the hassle out of expense claims!
Slick and easy overall to you use for expenses
Pros
Swift and easy to use when doing your expenses with taking pictures of receipts making it the best in my experience!
Cons
Never had any issues with using this so none to mention
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Inconsistent and unreliable
If I can’t trust the system, why use it at all
Pros
The idea that it’ll track my mileage for the purpose of making my work life easier
Cons
It’s just an idea because it has been extremely unreliable, deletes data and will stop tracking without notification which is the overall purpose.
Top SAP Concur Alternatives
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Love Concur as an End User
I think concur does a very good job for our organization! There are a few minor headaches with the software, but all in all, it has been a great product to manage our company cards and provide the proper checks and balances needed in our organization!
Pros
Concur makes it very simple to fill out expense reports, upload receipts even by sending them straight to an integrated email. I love the simplicity of filling out reports as a user!
Cons
Concur was slightly difficult to map at the account level within our ERP. It took a lot of manual work to get implemented and accurate. Post implementation, everything has been smooth, but was a slight headache when implementing it!
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Experience with SAP Concur
This software has enabled us to monitor all our work expenses,manage our schedules and also manage our work relationships trouble freely.It has really been the best in simplifying and automating all of our companies work processes and activities.
Pros
SAP Concur protects all our personal data from any virtual threat.It helps us manage all our work activities and corporate expenses like pros,also controlling the development of all our employees corporate travel is a breeze.
Cons
SAP Concur does not have any negative or unfavourable factor.It is a high performance software that improves all our work operations.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
SAP Concur - review
Pros
It is very user-friendly platform that one can use. You can easily submit requests for travels, expense reports, book flights and hotels with just a few clicks. It also has a mobile app support where you can easily upload receipts and submit expenses.
Cons
The customer support is not the best. If one is calling the phone line sometimes it can wait up to 20 minutes for an agent.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
SAP Concur in Hospitality Industry
Automating general ledger, billing and invoicing through SAP Concur saves me a lot of time.
Pros
SAP Concur is the main repository for creating, customizing and sending invoices to our customers.
I like that it has a mobile application which is easy to use.
Cons
For sure, I use SAP Concur on a daily basis and I do not encounter issues which affect my duties.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Why SAP Concur for AP & AR Automation
Pros
Availability of mobile applications for iOS and Android systems is one of the best aspects.
I like that SAP Concur allows me to save time and effort by eradicating manual repetitive accounting workflows.
Cons
Need I say something really? Thanks for asking but SAP Concur has no flaws.
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Concur user experience
My overall experience is great as I spend a lot of time using the platform.
Pros
Mostly I like the user experience - the platform is easy to use and very well organized.
Cons
The only thing that I have noticed is that when approving it aways returns to the "expenses" queue.
- Industry: Semiconductors
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
essential software for many office workers
Pros
The interface was very intuitive, so it was convenient to use.
Cons
There are many functions and when you try to download Bill of material, you need to know a lot of commands, so it was not easy to access.
- Industry: Veterinary
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Better quality products out there
I implemented Concur in 2017 for our new organization. At the time, it was the best of the best and would integrate with our Regions card system to move us from Expense reports in Excel to a system. However, it all went downhill after that. As we grew and tried to work with Concur, we seemly got more negative feedback from the system and the employees. Every request we had, they would charge us for it. It felt like working with incompetent lawyers, rather than a partner in our expense journey. We switched to a new company in July and couldn't be happier!
Pros
The thing i like most about the software is the name. Everyone knows who Concur is and it makes it easier when bringing new people in to the organization.
Cons
Super dated software. Very clunky and always going down. Not customizable unless you paid extra for it. Every time I asked for data analytics I was told that had to be a custom report and was not included in our reporting package. They were constantly trying to upsell us
Alternatives Considered
ExpensifyReasons for Switching to SAP Concur
At the time it was because it offered travel and expense management, as well as it would link with our P-Card.- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
refused to cancel after failing to deliver working product
The concur setup person wasted weeks of corporate assets and CPA time attempting to set up. Getting a working setup failed.
We begged for help and a better setup representative, no response.
After giving up and needing to move on because we had wasted corporate resources to get the portal working with the app., we found that having the corporate CPA match transactions directly from corporate bank accounts was faster than the failed concur system.
We notified Concur many times via phone calls and emails that we wished to cancel because we never got a working product.
They continued to send collection notices no matter how many times we notified them that we never received a working product.
Now they are suing the corporation for the year they decided to keep billing us after we canceled. We, of course, are planning on vigorously countersuing.
Thankfully the corporate policy retains all phone call recordings and emails in our retention vault.
So the jury will get to sit through hours of corporate employees begging for help and sending notices to cancel after failure to launch.
Pros
we liked NOTHING. they actually only added extra work for our corporate CPA, they were supposed to make it easier. ha! #FAIL
Cons
they treated us like we simply did not matter. horrible support.
Alternatives Considered
ExpensifyReasons for Switching to SAP Concur
we believed that they would be able to get us set up and working. we were wrong.- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Streamline your expense reporting
At my previous employer, I was the administrator of Concur and the person who set up the software. It revolutionized the way we processed expenses (which had previously been a manual paper and pen process). It integrates beautifully with multiple banking entities, automatically importing charges as they are posted to your card. It can accommodate e-receipts if the vendor supports those -- car rentals, airline tickets, and hotels being the most common. And if you set the software to require receipts for a type of expense or a dollar limit, users will not be allowed to submit the expense report without attaching a receipt to the line item. It saves so much time from an administration point of view, and the interface is very user-friendly. I would give this five stars and recommend it to anyone, from a small to enterprise level organization.
Now, on the downside, my current employer also uses Concur, but they upgraded recently to the beta version, and it is full of bugs. Some of the best and most convenient features have been removed, such as the ability to perform batch changes on expense items and the ability to see at a glance which expense line items contained comments. Support has been completely non-existent for the beta version and we get nothing but run-around and excuses. I have been extremely disappointed with the entire upgrade process and the level of response we have received. Thus, my less than five star review. I hope that they resolve these issues.
Pros
Straightforward administration setup wizard
Ease of importing receipts
Integration with our corporate bank account, credit cards, and purchasing cards
Ability to customize limits and alerts
Ease of administering multiple profiles for executives
Integration with Expense-It so that users can take a picture of receipts with their phones and have them automatically uploaded to their expense reports
Cons
The Beta version is full of bugs
Developers refuse to support the beta version
Does not adequately track users who have used their corporate cards for personal charges and owe the company money
- Used Daily for 1+ year
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Review Source
Not what was described but useful in some aspects for invoice processing
It keeps all of our invoices in one place.
Pros
Concur keeps all of our invoices in one place and allows all of our teams to review them without the hassle of invoices getting lost in the abyss of never-ending emails. Allows for comments from each user which can be viewed by all who receive the inv. Inv PDF can be downloaded and replaced, Inv extract captures each invoice line in excel which is useful. Duplicate inv. feature works great when OCR gets inv number right. Ability to edit invoices is great and we can see who changed what and the date using the audit trail but we can't export or capture this info.
Cons
It takes a min of 2 days to get an inv into the system but often takes longer and has taken up to 8, system often duplicates invoices or does not ever show up even though we get confirmation so we can't have them sent directly to concur, OCR sftw is not good, requires manual review. PO's don't work if you have to revise them. PO import also doesn't fully work and retains old info after updated. Thus PO/inv matching is useless. Does not offer inv. tracking so we still manually track them. No way to determine inv time w/ each employee or turnover time in a rept or export due to "system limitations." No useful/functional reporting. Auto routing does not work on project basis so we must manually route. No way to capture approvals w/ inv so we must screenshot every one and attach to PDF download. Can't use approval flows for projects and have to approve through comments and manually route. Employees can't see invoices after passing them to next person so finance still has to manually send copies upon request. System offers restrictions but all employees can access and change these settings eventhough they are not set as an admin and are supposed to have restrictions, which means they could bypass final review by accounting. Employees often chance currency type for other countries not knowing we pay in USD only, we can't lock this so the export fails if we don't catch it and finally; it took almost 4 months to get up and running w/ concur so we didn't even get to use free trial.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Doing expenses can be easy - just takes a bit of a learning curve
All in all, Concur does what it is supposed to do. There are a few things you learn over time that make things easier or help you along the way. It's not the most intuitive UI, but I see SAP's progress. So, I'm hopeful this will continue to improve. I've been using that tool now for many years (with 1-4 reports per month - creating and approving), and I have a pretty good system to do the expenses properly and efficiently. There are also more possibilities to help me do my reports. E.g., I would love to have templates for regular expenses. Let's say I expensed a particular bill every month - it would be great if I could mark that as a template and copy a version of that into my following reports - adjusting only the things that changed (e.g., the receipt image or the entry date. That would certainly save me time.
Pros
SAP Concur is pretty standard in the industry for that purpose. It has a few features and functions that can justify that market share. I enjoy the widespread connections between apps I regularly use for business travel (e.g., Lyft, Uber, our travel agency app) and Concur. As soon as my ride is done, there is a new expense available that I can add to my report. Most fields for each item are filled out correctly, so I only need to add the missing items. I also don't need to scan the receipt or attach it somehow. Speaking of connecting - that's the second significant advantage. While doing my expense reports on my desktop computer, I can quickly log onto my mobile app and take a picture of a receipt I don't have digitally - e.g., the bill from my restaurant visit. Both work simultaneously - so I don't get logged out if I use the other channel.
Cons
SAP Concur has improved its UI over the last few years, and it looks a lot more modern than it was before. Still, a few things are a bit old-school—for example, the view of an expense. I also approve reports for my team members, so I must open each expense and check the fields. At this point, this is still the old grayish windows-95-style form with the chained properties. What's possible can be seen when you enter an expense. Here, you see the properties in a somewhat modern design.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Concur - with good implementation by corporate it is nearly perfect
Concur makes keeping track of expenses and submitting expense reports routine and even somewhat fun. It also provides a handy record of where you have been before. It's great.
Pros
Concur makes it very easy to do expense reports for a sporadic traveler:
-expenses for the corporate card are transferred automatically (so one does not forget to claim them)
-the latest implementation I use even transfers the details of hotels stays (nightly rate, tax 1,2,3 etc.), making it almost zero work to finish these. Long hotel stays with occasional meals used to be the most time-consuming entries. I don't know if this is a new version or specific to my latest employer, but it is much appreciated!
- receipts can be uploaded through a mobile Concur app, but also just as a jpg or pdf. (sometimes one has time to take the photo with one's phone, but is not in a good place to enter the details in the app - think - just purchased a coffee, now in boaRding line with a suitcase, phone and coffee).
I have not used similar software products from other vendors, except one: Concur is incredibly more efficient for both those writing expense reports and those monitoring expense compliance than the alternative of copying scanning cutting and pasting and spreadsheets - any corporation wanting to increase the productivity of its workforce (and their loyalty) should bite the financial bullet and implement Concur.
Cons
Although the following situations are rare, occasionally an unusual situation maKes things difficult. Usually, asking for help early from Concur and the internal corporate travel contact is the best course. here are a few:
1. A flight charge and a cognate refund adding up to zero can't be submitted as report. Let this get over 30 days old so it can't be combined with newer charges, and you have to have higher authorities fix it.
2. More common is when a hotel charges for the first night reservation, but the charges on the receipt do not match the folio provided, usually because the taxes are not included. Confuses the hell out of Concur, and hard to resolve on one's own.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
SAP Concur user - Field Use
Excellent. Concur software and Mobile App has made expense reporting easy. Using the Mobil App to do most of my reporting has alleviated time spent in the office and more time in the field selling.
Pros
User friendly. As a sales Rep in the field, Concur allows me to easily log, identify, report and submit my expenses. Dashboards and reminders allow me to easily view what is open, submitted and or approved. Mobile app is well developed and allows me to do 99% of my expense reporting via my phone. The only issue i have had in the past was a receipt not attaching to an individual expense. Concur makes expenses an easy task.
Cons
Create a file for receipt pictures. Instead of saving to my phone photo storage - or having to look for a receipt picture in my photo file, Concur should create a photo file exclusively for expense reporting via Concur. I believe Concur makes different capabilities harder to use than they have to. Most users (in my capacity) are using the same features every time so i should be able to customize my dashboard(s) with those features i use.Lastly, i have had issues in the past with a picture of my receipt not saving with an expense. Not sure if this happens alot, but it is troublesome if i delete the picture and or throw away receipt.
- Industry: Internet
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Concur has the potential to be a great product, thus far, it has fell short of my expectations
Everything is in one place. Accounts payable, expense reporting, Travel booking and now Purchase Requisitions. People are used to the interface.
Pros
I find that Concur is fairly customizable and has many modules which can touch many points of our business. We use Expense, Invoicing, the travel booking program, and am implementing PO's now.
Cons
Hard to describe what I like least because there are so many things, compared to other programs, that I dislike. Though I am super disappointed after one year, with the Travel implementation, I think overall, what I am most disappointed with is the inability for Concur to know their own product enough to be able to support it. I say this because it's taken me about 6 months of prodding and research to finally get to a person within Concur to help my company implement Concur PO's. I was told that Concur can't do Blanket PO's and I just kept asking and prodding until I got to a person who actually knew that part of the system well enough to help me build a business case to implement Concur PO's. Thats just one example though overall, I find that customer support is geared to only answer obvious questions. They respond to specific questions by sending 34 page documents for me to read through in order to try and glean my own answer.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Easy management of expenses reimbursement
Very comfortable way of costs reimbursement. From requestors point of view as well as from accountants point of view.
Pros
I like most how easy the process of reimbursement of expenses became after implementation of Concur. Everything happens in one place (uploading the documents, approval and then export into accounting software and final reimbursement). Thanks to the fact that different person is responsible for each step, there is a 100% transparency and control ensured.
Cons
For someone who doesnt have any experience with similar software, it can be quite difficult the orientation first, but since each person tends to have repetitive expenses of same/similar type, its a question of time to learn how to use all the functions properly. Once learnt, you will never want to go without.
- Industry: Machinery
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Average Expense System
Overall, I rate my experience as average. Although it was far more expeditious than the previous expense software that I have used, I still view it as an average expensing program. Please keep in mind, I was only a user not and administrator or implementer so I have no context as to the sophistication on the backend. From a user's standpoint I think it provides the essential services/functions that you need from an expense software.
Pros
Concur offers an application that is pretty straight forward and easy to use. I think the most convenient feature is the receipt databasing piece. I can take a photo of my receipt code and file it right away. The previous software that I used required a user to wait for the final charge to appear on your corporate expense account (credit card) and then it would allow you to code and submit the expense. As a result, you would need to hang on to a receipt (s), sometimes for a few days and then code and submit it. However with Concur's photo receipt function you can take a picture and toss that receipt right away.
Cons
I struggled with the travel booking functionality. Although the concept, to have travel and expenses in one place, is excellent I believe it came with a cost. We had the functional ability to book travel via the app but still used outside sources because we seemed to get better rates and I believe the app did not always show all available options. To be fair, some of that might have been mitigated by our own internal processes in which we inhibited our ability to optimize this feature, more so than the functionality itself not existing.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
comprehensive and easy to use
Overall very good experience and I have seen the product evolve positively over the past 12+ years
Pros
this is the most comprehensive product on the market for expense report and travel booking with easy integration
Cons
The software tends to be expensive with the add on options to the basic set up, such as travel bookings and others
It may seems a bit slow to answer at time and the customization require some work with the SAP team , not always the best at customer service
Alternatives Considered
ExpensifyReasons for Choosing SAP Concur
Expensify iwas too basic for our needsSwitched From
ExpensifyReasons for Switching to SAP Concur
better overall solution- Industry: Medical Devices
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Software that gets the job done for users
Overall, Concur does its job well. I want to be able to book and expense travel easily and I have got that with Concur every time I have booked for the past few years. I would definitely recommend others to use Concur and, in all of my professional experience, have not used a software that performs better.
Pros
I have been using SAP Concur for over 2 years to book travel and manage expense reports for travel. I have always found it easy to use and navigate, especially when booking travel. For international trips, I have found the customer service team to be prompt and extremely helpful. For domestic trips, the user interface is easy to use and I have had no issues booking both plane tickets and hotel rooms. I find that the results are up-to-date and there aren't flights "missing" from the Concur results. Expensing travel costs is also easy and usually uneventful.
Cons
Occasionally there is some confusion with regards to reports. For example, some charges show up on a credit card as pending but never go through and Concur will keep them in perpetuity. Sometimes it appears there are extra expenses that need reporting. However, this is really minor and ultimately has never prevented me from using Concur successfully.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Spend and Travel Management Solver
I have been able to benefit a lot with SAP Concur from vendor payments to invoicing.
Pros
SAP Concur makes it super easy and rapid to create and customize invoices.Spend and travel management is another great aspect about this tool.
Cons
For years now, I rarely encounter drawbacks when carrying out accounting tasks with SAP Concur on a daily basis.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Excellent budgeting system
I like how simple it is to track and manage all of my company's expenses in one place. This system allows us to track expenses and reimburse employees for out-of-pocket expenses as a large corporation with many employees. Concur offers an important benefit in the form of direct deposit for employee reimbursement. They also have an app, which I have yet to try but have heard nothing but positive things about. The system's user-friendly interface also makes staff training easier.
Pros
It's convenient to have all of the organization's expenses in one place. With a large workforce, the system can track expenses and reimburse those who have already spent money on the company's behalf. Before reimbursement is made, the direct supervisor can authorize and verify the process. The direct deposit feature of Concur is extremely useful.
Cons
I dislike how limited the accounting review process for receipt management is, but aside from that, SAP Concur is a very user-friendly system that is simple to train new employees on.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Travel and Spend Management Program
SAP Concur save time which improve productivity and in turn ROI by reducing manual accounting tasks.
Pros
SAP Concur has all the capabilities that help automate over 90% of my daily accounting processes such as AR and General Ledger.
Cons
Compared to alternative accounting programs, SAP Concur is a bit expensive.