Checkr Reviews

Pros

How faster and easier to understand it is.

Cons

I dont have any complaint untill now about it.

Alternatives Considered

Reasons for Switching to Checkr

Pros

Checkr works seamlessly with Planning Center which we use to track all of our people. We can start a background check right from a person's profile and a request is sent to the person who has asked to volunteer and they complete it without us having to be responsible for the safety of any of their personal information. Checkr lets us know when the background check is complete (usually within 24 hours) and we are able to print the report for our files and it automatically updates their status to approved, approved with caution, or red flags it because of a concern brought up by the background check.

Cons

We have been very pleased with this software.

Pros

Easy to implement. It appears on the surface to plug in with a lot of Google and other services.

Cons

1. Terrible candidate experience. It took weeks to complete simple criminal history check on a few candidates due to undisclosed "court delays." It should not take weeks to verify someone with no criminal history is clean. Every other provider that we have used or background check that was run on me took a few days at most.

2. Abysmal customer service: If you are lucky enough to get someone on the phone (which is almost impossible) it is obviously an overseas call center and not an account manager which is useless. There are tons of competitors, look elsewhere for your business BGC needs.

Pros

Easy to use and good communication with customer support.

Cons

Some responses are slow, but not necessarily due to Checkr and various county's are manual and slow to respond.

Pros

I like that Checkr is an easy-to use and well-supported online solution. We really appreciate the ability to pick and choose what features we want and that Checkr has a pricing solution for any combination of features.

Cons

As with any background check system it can be frustrating when dealing with improper background check information or errors that come up when requesting a background check due to user (applicant) input error.

Alternatives Considered

Reasons for Choosing Checkr

Reasons for Switching to Checkr

Pros

Much more agile, easy to use, and cheaper than Sterling - a far, far better user experience for both the administrator and candidate.

Cons

Nothing to note! Great customer service and lots of attention in the onboarding.

Pros

Hardly anything while the unemployment rate is rising and people don't want to work you're helping people go jobless.

Cons

Everything they have a 7 year discrimination policy for offenses that aren't that serious regardless of the traffic offense I've been putting in work for 2 years and I get penalized for no reason in my eyes

Pros

- Transparent to employees and applicants that are being checked
- Easy to use online interface
- Very affordable yet comprehensive background check
- Quick learning curve for new admins

Cons

- Online interface is dated and could use a UI refresh
- Notifications and automation could be more advanced

Alternatives Considered

Reasons for Switching to Checkr

Pros

I like that Checkr integrates with our church software, Planning Center. Making its use by my staff really easy.

Cons

It can be a little complicated on the back side if you're not sure what you're doing. I don't give many people access to that.

Pros

How easy it was to navigate around the site it wasn’t a long drawn out process like other sites!

Cons

The lay out could have been better. Things placed in different areas than they were.

Alternatives Considered

Reasons for Switching to Checkr

Pros

It integrates with BambooHR, our HRIS system

Cons

It was initially difficult to integrate with BambooHR, but eventually we were able to connect it.

Alternatives Considered

Reasons for Choosing Checkr

Switched From

Reasons for Switching to Checkr

Pros

I am able to integrate Checkr with our current HRIS and start the process right from an applicants profile. I usually have a quick turnaround and easy to read reports.

Cons

There are so many different packages to choose from, sometimes it's complicated to know exactly what I'm ordering unless I log in directly to Checkr and then sort through the different packages.

Alternatives Considered

Reasons for Switching to Checkr

Pros

Extensive background checks that will make sure you have all the information needed to make the correct decision.

Cons

There isn’t anything that stands out as a dislike about this software.

Pros

It is very simple to use. Implementation was a breeze when we enrolled in our previous HRIS, where once they signed their offer letter Checkr would send them the background package. We have switched our HRIS and that process was easy as well. The best thing about the service is how quick it is, where some checks literally take seconds.

Cons

I want a cleaner UI. A repeated issue is when a new hire does not fill out their background package in time, so we have to go into their profile and then resend it. It would be great for that candidate to request it again themselves.

Alternatives Considered

Reasons for Switching to Checkr

Pros

Easy to use, easy to navigate, Checkr is always good with letting us know about new updates and product features.

Cons

Sometimes things that are flagged up as being "Consider" are often not real major issues.

Pros

We love how it integrates with our other software and it's a quick turn around time and it's very easy to use and understand the reporting.

Cons

The only struggle we have is that getting back to the dashboard without going through a check is sometimes difficult to get directly there.

Pros

The product is fairly easy to use and turn-around was very quick

Cons

1 - The Employment Verification section is all over the place. The timeline and description of what their process is within the background check results is very confusing due to the language/descriptions and time stamps they use. It really doesn't make a ton of sense and they need to fix it. You also have no idea what time zone they are referencing.

2- lack of CS teams understanding of our needs/inaccurate set-up + it all is done via email (you don't speak to a live rep).

3- Turn around time - I'm finding its taking 10+ rather lengthy emails back and forth to explain what I need...and still encountering background check errors due to wrong set-up.

3 - No live support. This is the biggest issue for me. It would be much easier to discuss platform issues with an assigned account manager. Consequently, I have to wait daily for a response from their CS team, and have several background checks that are in queue but can't be processed due to the background check packages not being set-up properly. This is also holding up our current background check process.

Pros

It integrates well with our software. We find the results come back fast

Cons

None. overall the software works perfectly for our usage.

Pros

We love how easy it is to connect to our software and run background checks on our volunteers and staff. It is detailed and does most of the work for you.

Cons

We do wish we could get a notification when background checks come back instead of having to manually check constantly.

Pros

Yes it is clear and easy to use. Only one time did the turn around take longer than expected.

Cons

I don't have any complaints. I do wish that Checkr was integrated with Paylocity.

Pros

The background check process is very easy with our integration of Checkr and Paylocity, just a couple clicks and the candidate background check has started.

Cons

I would like the background check results to be accessible through Paylocity so we would not have to access Checkr.

Pros

I use the candidate dashboard on a daily basis. It simple to navigate and get the information I need.

Cons

I don't like how background process can take a long time.

Pros

It works in a detailed manner and it has the reports needed for every background check.

Cons

Some products depending on the region of the driver takes longer time than the usual.

Pros

I think that what I like the most about Checkr is the fact that almost everything is automated, I mean, I just need to send an invitation to my candidates and as soon as they submit all the necessary information and do what they need to do (For example to go and take their Drug screening), I will receive all the information that I need to get them onboard.

Cons

I would like to receive more appropriate notifications from Checker when it updates information about the candidate. I mean, I know that we can receive notifications from Google chrome for instance, but I would like to receive an email or a text message when what I said before happens. (I'm not sure if I can set this already)

Pros

The ease of use and integration with our current church database (Planning Center) has made this tool our go to for all volunteer background checks. Knowing the accuracy and promptness of Checkr gives us and our parents ease of mind that we have done our due diligence in protecting our children.

Cons

There are some rare occasions where we have needed a volunteer to fill a Sunday morning role and the background check may not be returned instantly on late Saturday night or early Sunday morning, but that is such a rare moment.