User Reviews Overview

About Backlog

Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management,...

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Feature ratings

Value for Money
4.4
Features
4.4
Ease of Use
4.5
Customer Support
4.3

Browse Backlog Reviews

127 of 127 reviews
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Miguel
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 18/12/2018

Well designed and extremely easy to use

Tracking software issues across a dispersed organization. Worked great!

Pros

Intuitive software that you can use without instruction. Upon sign-on immediately see what has recently happened and easy to click on items needing your attention. Great way to organize and collaborate on issues with a diverse team in different locations.

Cons

Not much I didn't like. Perhaps the ability to add a custom field or a more fine-grained priority field (Low, Medium, High) so as to make sure people are looking next at the most pressing issue.

Akhilesh
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 02/05/2020

Backlog has your back!

The product is clutter-free and any features that are added have simple use cases and helps in easier implementation. A good user interface to avoid daily hassles involved in bug/defect reporting daily as a tester.

Pros

Bug identification and creation have never been simpler. Its unique way to describe and categorize the issue at hand is well sorted and makes for a clean and understandable user experience.

Cons

There might be issues that are created and assigned by parts and during bug/defect identification and creation, assigning these bugs should have an option to assign multiple members instead of single-member.

Alternatives Considered

Jira

Reasons for Choosing Backlog

It was very difficult to track and monitor, the interface was confusing.

Switched From

Basecamp

Reasons for Switching to Backlog

Bang for the buck!
Scott
  • Industry: Media Production
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 27/07/2023

Robust & Reliable, if not totally customizable

I mostly like Backlog and it has vitally always been reliable and available and easy to use. I wish it were much more customizable so it could be more readily adapted for the various types of work within the companies I use it with, but it's possible that this is an unreasonable expectation on my part and this simply isn't the tool for the that particular situation.

Pros

Easy to pick up and use at a glance. Features are readily available in all UIs and their functions act predictably. I don't think I've ever felt the need to consult documentation, it just works as you expect.

Cons

Probably part of what makes Backlog so robust is that is very specifically designed for a certain type of workflow and is not always as flexible as I'd like. For example, in Kanban mode (at least from what I can tell) there is no way to add or customize columns for different types of work (advertising copy, for example, has a much different lifecycle than software issue tracking). Likewise, for issue priorities there is only low/med/high and no room to customize for different environments or possibilities.

Top Backlog Alternatives

Đặng
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
3

2
Reviewed on 11/02/2019

Backlog need to be changed and improved

Sorry but the truth is inconvenience for me. I hope Backlog can do more for me and my project.
I can't have the statistics I want at Home, I can't see overall my project ...
I Hope Backlog can be developed and help us more in the future.

Pros

The color of issue can be changed, I can customize the characteristics of issue for each project.

Cons

when I filter all issue of project , it shows parents issue and sub-issue. If I click on the arrow, which is head of parent issue, Backlog shows all of sub-issue of that parent issue, which are showed before. So many issues are showed twice. It can make me confused.
I think Backlog shoud list parent issue and issue has no parent issue. About issue has parent issue, you can hide and when user click on the arrow, it can be showed.
Thank you

Getachew
  • Industry: Utilities
  • Company size: 501–1,000 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 23/06/2023

Sprint backlog

Prioritization: A backlog allows the business to prioritize tasks and projects based on their importance and urgency.It ensures that the most critical items are addressed first, preventing important tasks from falling through the cracks.2.Resource allocation: With a backlog, businesses can effectively allocate their resources, such as employees, time, and budget.It enables them to plan and distribute resources based on the backlog's priorities, ensuring that resources are not wasted or misused.

Pros

Project Management Capabilities: Backlog offers a range of project management features, including task tracking, subtasking, milestones, and Gantt chart visualization.Users appreciate these functionalities to keep their projects organized.

Cons

Complexity: Some users find Backlog to be too complicated, especially for those who are new to project management tools.The learning curve can be steep and may require some time to fully understand and utilize all of its features.

Vyshali
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 27/07/2023

easy way to access Backlog

tracking is very easy and it very useful for track all the activities of the other team teamembers

Pros

tracking is very easy and it very useful for track all the activities of the other team teamembers

Cons

tracking is very easy and it very useful for track all the activities of the other team teamembers

Nishar
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/07/2023

Backlog is superbbb

Pros

I like most backlog. it's very easy to use.

Cons

Easy-to-use backlog.UI is very user-friendly.

Sarthak
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/08/2023

A Critical Evaluation of our Backlog Project Management Tool

Pros

- Tagging the user in comment section and that user is notified is great experience for me.

Cons

- if there is functionality related to remember password.

Md Mohiminur
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 29/07/2023

My office back is Backlog

Pros

Very easy to manage task.Hassle free edit start and out both times.Group tracking was top notch .In Backlog UI is very attractive from my side.

Cons

In my opinion need to add more feature like screenshot images video etc.

Verified Reviewer
  • Industry: Media Production
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/07/2023

Backlog - My perfect work companion

Project management for media.It's a perfect tool though takes a little time to get familiarized with it.

Pros

Work flow. It is not only on the system but easily translated into action.

Cons

The report feature. I feel it is not so needed.

Milan
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 17/06/2020

After months using free version for 1 project we successfully moved to paid version for all...

We track not only reported issues/incidents, but also the planned project tasks to have overview who is working on and what is the backlog of all unassigned tasks.
The main benefit is to not have projects information in several excel or project files but in one place. Also our status meetings with our teams are faster and more effective.

Pros

Easy to setup and use including graphic differentiation and access rights for individual projects (customer logo and colors).
No training required for users in our company who adopted this tool very fast.
In addition, GantChart is really usable with several options for grouping, automatic issue creation from email is also useful to support our clients and track how our internal specialists perform. Internal wiki is also used in our company to document not only the knowledges and technical information to be shared with others in the team, but also the meeting minutes related to our projects - everything stored and available in one place.
The mobile application also works as expected.

Cons

It is not possible to create links/relations in GantChart helping to display dependencies and reschedule the project tasks when something happen - now all issues have to be moved manually.
Navigation in wiki would be enhanced little bit.

Daniel
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 31/08/2017

At first Backlog seems like a bit much but now our team could not function with out it.

Streamlined workflow and the ability to see who's accountable for what and where projects are.

It's help us stay on track and keep projects under budget and on time.

Pros

It's task oriented without feeling like a burden. Other project management tools I've used feel like glorified lists but Backlog offers a lot more.

Getting your team on board is difficult but the flow of using Backlog makes sense and came natural for us. We work 100% remotely so if it didn't work we would know right away something wasn't right.

Cons

For us, one of the strengths about Backlog is the integrations with Typetalk. We use both but I do with they were more tightly integrated.

For example, simply using at mentions on Backlog. Messages from Backlog issues go to Typetalk and we use @username to create an alert on Typetalk at the same time.

This might be particular to our team but it's really helpful. When I type (@) on a Backlog comment or description I want the list of usernames to show.

Mathieu
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

4
Reviewed on 08/05/2020

Great tool for product dev

Issues are now well qualified, documented, categorized, with priority, easy to focus on what needs to be done

Pros

This is a great tool to organize dev, see how it goes, what needs to be done, who's in charge of what. It really helped me to make my projects live and faster than before using this great tool

Cons

I wish the mobile app would have been more developed to have the same features as on web version

surendra
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/05/2020

Great Software

It is very user friendly and easy to use

Pros

I have been using backlog from the past 2+ years. It is very easy to use. It has many features like wiki, store file, gantt chart... Recently they introduced the Board which is very useful to see all the tasks in one place.

Cons

There is nothing i am disliking from this software

Nguyen
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2018

Good services with the best price

I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time

Pros

I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time

Cons

need add more than status check (current status: open, In progress, Resolved, Closed) need add more (Review)

Bhadra
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 15/04/2019

Good Experience

After using Backlog, each project management has been improved: better time management, better updates in team during project progress

Pros

- project management based
- easy to use and create project/issue

Cons

- some part confusing in terms of UI
- people who was notified at first time issue created, wont be automatically notified if not mention in notify people when make comment/update

Amogh
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 23/06/2023

Mostly better than Jira

Pros

The user interface is simple and easy to use. I often found myself lost when I used Jira previously

Cons

Saving options requires a button click and does not happen immediately upon the field losing focus.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 03/10/2018

Review for Backlog

Pros

It's easy to manage task on Gantt Chart. I can see status, edit start time and end time,...without having to refresh the page.

Cons

When i review pull request on Backlog, i can't see the number of deleted line, added line and total changed line. Github has this feature.

Verified Reviewer
  • Industry: Machinery
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2018

This service is very good.

We use Backlog to track all the work in the department. All the documentation is stored in Backlog. It's very convienant.

Pros

The software works well. It makes it easy to track what everyone in the group is accomplishing each day.

Cons

When we send emails to Backlog, embedded pictures are lost. We work around it but it would be better if it just worked. Additional reporting would be nice to have.

Santhosh Rao
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 26/09/2018

Best Review Software

I am able to fix my development issues easily with backlog. Thanks

Pros

I can easily found out my issues raised by tester.

Cons

Nothing found so far. If possible, provide web push notifications.

Carmen
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 23/04/2018

Backlog Review

Solid PM tool with flexible pricing options.

Pros

Solid Project Management tool for software development teams. Interface is intuitive and training is minimal. Good reporting and project communication capabilities.

Cons

Sometimes the more advanced features you are looking for are only available in the higher cost subscriptions.

Devaraj
  • Industry: Information Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/05/2019

Excellent Tool

It helps us a lot to track all the issues and also it helps to take action on issues in a timely manner

Pros

1. Easy to use, not an complicated one.
2. Quick alerts, easy to track all posted issues
3. I'll recommend more

Cons

I'm fully satisfied and I didn't see any cons over here

Prabu
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 25/03/2019

Backlog review

We can track the issue's status but its does not have completion percentage of the issue. Improve UI

Pros

issue type and tags. Easy to create new issue/task

Cons

Need to concentrate on User Interface so that user can easily access the app

Amruta
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 24/12/2019

Backlog_Review

Its very easy to use, exactly this is developed as per user's need.

Pros

Easy to use, not complicated, user friendly

Cons

Nothing is least, everything is good, user friendly

Conrad
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/02/2018

Absolutely fantastic way to manage your pest control business. Managing has never been so easy!

Tracking appointments. Managing progress. Creating follow ups

Pros

I love how I can schedule and track appointments. Before using this products I was left to on my own devices to schedule and often times we would miss appointments. Have not missed one since.

Cons

I do wish they had an analytical reporting feature. It would be nice to have a one-stop tool to manage all sides of the business.

127 reviews