User Reviews Overview
About Backlog
Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management,...
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All Backlog Reviews Apply filters

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Well designed and extremely easy to use
Tracking software issues across a dispersed organization. Worked great!
Pros
Intuitive software that you can use without instruction. Upon sign-on immediately see what has recently happened and easy to click on items needing your attention. Great way to organize and collaborate on issues with a diverse team in different locations.
Cons
Not much I didn't like. Perhaps the ability to add a custom field or a more fine-grained priority field (Low, Medium, High) so as to make sure people are looking next at the most pressing issue.

- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Backlog has your back!
The product is clutter-free and any features that are added have simple use cases and helps in easier implementation. A good user interface to avoid daily hassles involved in bug/defect reporting daily as a tester.
Pros
Bug identification and creation have never been simpler. Its unique way to describe and categorize the issue at hand is well sorted and makes for a clean and understandable user experience.
Cons
There might be issues that are created and assigned by parts and during bug/defect identification and creation, assigning these bugs should have an option to assign multiple members instead of single-member.
Alternatives Considered
JiraReasons for Choosing Backlog
It was very difficult to track and monitor, the interface was confusing.Switched From
BasecampReasons for Switching to Backlog
Bang for the buck!- Industry: Media Production
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Robust & Reliable, if not totally customizable
I mostly like Backlog and it has vitally always been reliable and available and easy to use. I wish it were much more customizable so it could be more readily adapted for the various types of work within the companies I use it with, but it's possible that this is an unreasonable expectation on my part and this simply isn't the tool for the that particular situation.
Pros
Easy to pick up and use at a glance. Features are readily available in all UIs and their functions act predictably. I don't think I've ever felt the need to consult documentation, it just works as you expect.
Cons
Probably part of what makes Backlog so robust is that is very specifically designed for a certain type of workflow and is not always as flexible as I'd like. For example, in Kanban mode (at least from what I can tell) there is no way to add or customize columns for different types of work (advertising copy, for example, has a much different lifecycle than software issue tracking). Likewise, for issue priorities there is only low/med/high and no room to customize for different environments or possibilities.
Top Backlog Alternatives
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Backlog need to be changed and improved
Sorry but the truth is inconvenience for me. I hope Backlog can do more for me and my project.
I can't have the statistics I want at Home, I can't see overall my project ...
I Hope Backlog can be developed and help us more in the future.
Pros
The color of issue can be changed, I can customize the characteristics of issue for each project.
Cons
when I filter all issue of project , it shows parents issue and sub-issue. If I click on the arrow, which is head of parent issue, Backlog shows all of sub-issue of that parent issue, which are showed before. So many issues are showed twice. It can make me confused.
I think Backlog shoud list parent issue and issue has no parent issue. About issue has parent issue, you can hide and when user click on the arrow, it can be showed.
Thank you
- Industry: Utilities
- Company size: 501–1,000 Employees
- Used Daily for Free Trial
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Review Source
Sprint backlog
Prioritization: A backlog allows the business to prioritize tasks and projects based on their importance and urgency.It ensures that the most critical items are addressed first, preventing important tasks from falling through the cracks.2.Resource allocation: With a backlog, businesses can effectively allocate their resources, such as employees, time, and budget.It enables them to plan and distribute resources based on the backlog's priorities, ensuring that resources are not wasted or misused.
Pros
Project Management Capabilities: Backlog offers a range of project management features, including task tracking, subtasking, milestones, and Gantt chart visualization.Users appreciate these functionalities to keep their projects organized.
Cons
Complexity: Some users find Backlog to be too complicated, especially for those who are new to project management tools.The learning curve can be steep and may require some time to fully understand and utilize all of its features.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
easy way to access Backlog
tracking is very easy and it very useful for track all the activities of the other team teamembers
Pros
tracking is very easy and it very useful for track all the activities of the other team teamembers
Cons
tracking is very easy and it very useful for track all the activities of the other team teamembers
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Backlog is superbbb
Pros
I like most backlog. it's very easy to use.
Cons
Easy-to-use backlog.UI is very user-friendly.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
A Critical Evaluation of our Backlog Project Management Tool
Pros
- Tagging the user in comment section and that user is notified is great experience for me.
Cons
- if there is functionality related to remember password.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
My office back is Backlog
Pros
Very easy to manage task.Hassle free edit start and out both times.Group tracking was top notch .In Backlog UI is very attractive from my side.
Cons
In my opinion need to add more feature like screenshot images video etc.
- Industry: Media Production
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
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Review Source
Backlog - My perfect work companion
Project management for media.It's a perfect tool though takes a little time to get familiarized with it.
Pros
Work flow. It is not only on the system but easily translated into action.
Cons
The report feature. I feel it is not so needed.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
After months using free version for 1 project we successfully moved to paid version for all...
We track not only reported issues/incidents, but also the planned project tasks to have overview who is working on and what is the backlog of all unassigned tasks.
The main benefit is to not have projects information in several excel or project files but in one place. Also our status meetings with our teams are faster and more effective.
Pros
Easy to setup and use including graphic differentiation and access rights for individual projects (customer logo and colors).
No training required for users in our company who adopted this tool very fast.
In addition, GantChart is really usable with several options for grouping, automatic issue creation from email is also useful to support our clients and track how our internal specialists perform. Internal wiki is also used in our company to document not only the knowledges and technical information to be shared with others in the team, but also the meeting minutes related to our projects - everything stored and available in one place.
The mobile application also works as expected.
Cons
It is not possible to create links/relations in GantChart helping to display dependencies and reschedule the project tasks when something happen - now all issues have to be moved manually.
Navigation in wiki would be enhanced little bit.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
At first Backlog seems like a bit much but now our team could not function with out it.
Streamlined workflow and the ability to see who's accountable for what and where projects are.
It's help us stay on track and keep projects under budget and on time.
Pros
It's task oriented without feeling like a burden. Other project management tools I've used feel like glorified lists but Backlog offers a lot more.
Getting your team on board is difficult but the flow of using Backlog makes sense and came natural for us. We work 100% remotely so if it didn't work we would know right away something wasn't right.
Cons
For us, one of the strengths about Backlog is the integrations with Typetalk. We use both but I do with they were more tightly integrated.
For example, simply using at mentions on Backlog. Messages from Backlog issues go to Typetalk and we use @username to create an alert on Typetalk at the same time.
This might be particular to our team but it's really helpful. When I type (@) on a Backlog comment or description I want the list of usernames to show.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great tool for product dev
Issues are now well qualified, documented, categorized, with priority, easy to focus on what needs to be done
Pros
This is a great tool to organize dev, see how it goes, what needs to be done, who's in charge of what. It really helped me to make my projects live and faster than before using this great tool
Cons
I wish the mobile app would have been more developed to have the same features as on web version
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great Software
It is very user friendly and easy to use
Pros
I have been using backlog from the past 2+ years. It is very easy to use. It has many features like wiki, store file, gantt chart... Recently they introduced the Board which is very useful to see all the tasks in one place.
Cons
There is nothing i am disliking from this software
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Good services with the best price
I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time
Pros
I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time
Cons
need add more than status check (current status: open, In progress, Resolved, Closed) need add more (Review)
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Good Experience
After using Backlog, each project management has been improved: better time management, better updates in team during project progress
Pros
- project management based
- easy to use and create project/issue
Cons
- some part confusing in terms of UI
- people who was notified at first time issue created, wont be automatically notified if not mention in notify people when make comment/update
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Mostly better than Jira
Pros
The user interface is simple and easy to use. I often found myself lost when I used Jira previously
Cons
Saving options requires a button click and does not happen immediately upon the field losing focus.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Review for Backlog
Pros
It's easy to manage task on Gantt Chart. I can see status, edit start time and end time,...without having to refresh the page.
Cons
When i review pull request on Backlog, i can't see the number of deleted line, added line and total changed line. Github has this feature.
- Industry: Machinery
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
This service is very good.
We use Backlog to track all the work in the department. All the documentation is stored in Backlog. It's very convienant.
Pros
The software works well. It makes it easy to track what everyone in the group is accomplishing each day.
Cons
When we send emails to Backlog, embedded pictures are lost. We work around it but it would be better if it just worked. Additional reporting would be nice to have.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Best Review Software
I am able to fix my development issues easily with backlog. Thanks
Pros
I can easily found out my issues raised by tester.
Cons
Nothing found so far. If possible, provide web push notifications.
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Backlog Review
Solid PM tool with flexible pricing options.
Pros
Solid Project Management tool for software development teams. Interface is intuitive and training is minimal. Good reporting and project communication capabilities.
Cons
Sometimes the more advanced features you are looking for are only available in the higher cost subscriptions.
- Industry: Information Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Excellent Tool
It helps us a lot to track all the issues and also it helps to take action on issues in a timely manner
Pros
1. Easy to use, not an complicated one.
2. Quick alerts, easy to track all posted issues
3. I'll recommend more
Cons
I'm fully satisfied and I didn't see any cons over here
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Backlog review
We can track the issue's status but its does not have completion percentage of the issue. Improve UI
Pros
issue type and tags. Easy to create new issue/task
Cons
Need to concentrate on User Interface so that user can easily access the app
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Backlog_Review
Its very easy to use, exactly this is developed as per user's need.
Pros
Easy to use, not complicated, user friendly
Cons
Nothing is least, everything is good, user friendly
- Used Weekly for 1+ year
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Review Source
Absolutely fantastic way to manage your pest control business. Managing has never been so easy!
Tracking appointments. Managing progress. Creating follow ups
Pros
I love how I can schedule and track appointments. Before using this products I was left to on my own devices to schedule and often times we would miss appointments. Have not missed one since.
Cons
I do wish they had an analytical reporting feature. It would be nice to have a one-stop tool to manage all sides of the business.