Yapi Reviews

Pros

My favorite aspect of the software currently is patient recall and online scheduling. The integration when they get a reminder that they are due and can just schedule immediately right from their phone is undeniably convenient and that’s what our patients want. Email campaigns are a huge help. It saves you valuable marketing dollars.

Cons

The few things that are missing are Knick knacks. The ability to upload pdf documents of patient treatment plans and send them recall reminders that they have pending treatment with an attached and signed document by them is essential. While hygiene visits are important treatment is where all the money is made. Integrating YAPI pay into that scheduling feature would also be highly beneficial. The office would decide how much of the co-pay would be required to make the appointment and the deposit could made directly from the patients phone in order to schedule. More customized email lists through POP. Filters that separate inactive, non-patient, and archived patients. Patients without insurance and maybe even specific insurances. Collections through YAPI. Like with recall. Patients get a reminder or a notification their claim has closed and they have an outstanding balance. Filters like standard billing and non-completed therapy or payment plans would have to be available. You don’t want a patient on a payment plan getting a reminder their full balance is due when you’ve already drafted autopay.

Alternatives Considered

Lighthouse Studio

Reasons for Switching to Yapi

Customer service and features. YAPI is constantly developing and their staff is available to train and coach you again and again.

Pros

Yapi is very customizable for our specific office needs. Most often I can customize the product myself and if I need help, Yapi support is always very helpful. We have been using the software for several years now and other software has come and gone over the years but Yapi will always be our go to!

Cons

I would like it if they made online forms editable without having to use support.

Pros

We have yapi installed on our ipads for the patients to complete their new patient and updated patient forms when they arrive. It's a simple as selecting a box and the paperwork can be completed quickly.

Cons

You have to create the fillable version of all your forms to have it done the way you want it as the support staff doesn't have the ability to change a word document into a fillable version. I've spent countless hours recreating forms to make it compatible with the software. Ideally the support team would have the mans to do this for the customer.

Pros

We absolutely love how the software allows are new patients to fill out the new patient forms from their own smart device or in office on the iPad. Not only does it make it more convenient to patients, but it also allows are schedule more efficiently since the the forms auto-populate into Open Dental so the whole team can see the forms as they entered. This also reduces clerical error on our part while entering.

Cons

I would like to be able to add more appointment reminders and for the save the dates to go out sooner.

Alternatives Considered

Solutionreach

Reasons for Choosing Yapi

Better customer service and response time. Auto-populated forms and all digital forms.

Switched From

Weave

Reasons for Switching to Yapi

Better customer service and response time. Auto-populated forms and all digital forms.

Pros

We use Yapi's patient communication features on a daily basis to confirm appointments and communicate with our patients regarding important information. Yapi also features customized patient intake forms, review services, recall features, and so much more!

Cons

The dashboard is outdated and could be more user friendly.

Alternatives Considered

Solutionreach and Weave

Reasons for Switching to Yapi

We chose Yapi due to cost, integration with our other software system, features, and customer service.

Pros

What I love about Yapi is all the functions it supports. Emails, text, scheduling, interoffice communication, making us a paperless office and the patient recall reports.

Cons

There is nothing that I do not like about Yapi, they are always improving their services which is great!

Pros

We love the online scheduling and intake forms. Definitely noticed more new patients scheduling online. Saves so much time at the front desk !! We also use Yapi pay for easy payment collection and statement viewing.

Cons

We do not use the office communication and patient checking in and out feature.

Pros

The software allows your staff to do more work on the office and less on calls.

Cons

It’s on the expensive side of things and every month.

Pros

Yapi is a great communication tool. Not only are we able to text and email patients individually or a full day or everyone in the practice using Yapi, we can keep the admin team and the clinical team on the same page. The clinical team can alert the doctor they need an exam, and alert the admin team of a change in treatment. The admin team can alert clinical that the patient has a request, is here or running late. It also allows us to let the patient know if the financial estimate will change because the treatment has changed.

Cons

We have not had any complaints. We have not yet utilized the schedule online feature at this time, we hear it is very easy to have the web-site administrator set up the link. We will maybe try it in the future.

Pros

I love that automation keeps me on task for more one-on-one with patients.

Cons

I wish I could write the treatment plan into the program or incorporate it with eagle soft

Pros

All the features are awesome and easy to use. Intraoffice communication and dashboard keep us on time and make us efficient. Patient communication is very easy and patients love it. Paperless option of our forms have been a game changer. And now they have options of text to pay and ability to schedule their own appointments. .

Cons

Hard to customize emails. Cannot do mass text

Pros

The learning curve is minimal and YAPI is efficient and seamless with its integration into DENTRIX.

Cons

Would like to CHOOSE specific patients on a given day to send a blast (rather than ALL of them)

Alternatives Considered

Lighthouse Studio

Reasons for Switching to Yapi

Ease of integration

Pros

Ease for communication and confirmations with patients

Cons

I don't like having to download the paperwork into open dental. I wished it did that automatically.

Alternatives Considered

Lighthouse 360 and Weave

Reasons for Switching to Yapi

Not as expensive, and Weave doesn't have customer service at all like Yapi does.

Pros

I love the ability to two way text the parents of my patiens, they are all so busy and difficult to get them to pick up the phone to get information or relay information and texting makes it so much more convenient for both parties.

Cons

Would love to be able to text blast all of my patients at once or at lease all patients on the schedule at once like we do with emails.

Pros

Yapi is by far the best option for paperless intake forms. I have tried other companies and the issues and glitches that I experienced with other programs are more frustrating that just using paper. Yapi works seamlessly, it saves so much time and it's easy to use. If we have ever had a question or an issue, the customer support is BY FAR the best you will get from ANY dental software company.

Cons

It does have overlapping features with some of the other products that we use, but not enough to eliminate some of those products.

Pros

The most impactful part of this software has been the direct texting our patients. I can text a patient anytime and they can reply in real time. I also like to see the "history" of the texts so I can review whole conversations. This has streamlined my confirmations and minimized cancellations. I also like the feature of being able to text everyone on a specific day at the same time.

Cons

Yapi is very customizable which is great but did take more time than I anticipated. In the future I would like to be able to manipulate my schedule and move appointments with the online, Yapi Pop feature.

Pros

The text message reminders to our patients, its less work for us and our patients love it! and also in office to let all staff know when patients are ready and if someone cancels. We love that here!

Cons

Sometimes there are technical difficulties when creating an email, but the great team is always available to help over the phone.

Pros

Yapi does it all and does it better than other dental programs and at a better price. From Confirming appointments, to email blasts, to collecting data, to forms on iPads….YAPI does it all!
Need more reasons to love YAPI? They allow you to customize your forms and if you need support, a real live person will talk to you and help resolve your concerns. It’s amazing!

Cons

There is nothing I don’t love about YAPI.

Pros

Easy to use by the entire team; easy to customize; integrates very well with my management system

Cons

Nothing yet. Still need to explore the other modules available through Yapi and integrate for better efficiency

Pros

YAPI is amazing! We are a brand new office that has been using YAPI since we opened in April of 2017. We are completely paperless, I can communicate so easily with patients and even the patients say how much they love the reminders they get through email/text! All the staff I have spoken to on the phone for training have been very helpful and pleasant. He did most of the training sessions and I have had to email him questions here and there. He always replies promptly and if it's not something he can directly help with he directs me to who I need to speak to. YAPI has made my life so much easier by how user-friendly it is. I HIGHLY recommend!

Pros

Integration was quick, excellent customer service. Always helpful. Like that I get an email about the call for recap. Easy to use.

Cons

Wish you could find patients by last and first name simultaneously. Wish you could cleanup the To do list right from the daily huddle. Wish there were less steps when signing consents thru Yapi Writer.

Pros

The products I like most is the document library, the ability for the patient to fill out necessary forms and the ability to send or not to send a review link.

Cons

The integration with our office software was easy, quick and efficient.

Pros

Yapi is the perfect way to get our new patient information electronically. The patient reminders are great, they save us a lot of time with calls and no shows. Being able to text our patients has proved to be valuable.

Cons

Can't think of any cons with Yapi. We have had great service and it helps us every day.

Pros

It is so easy to customize settings and canned messages. We love the intra office text and alert options. It was even easy for less tech savvy staff to learn and utilize Yapi.

Cons

I wish there were more avatar options to rotate through.

Pros

We love the desktop dashboard. It allows us to follow our patients throughout the office and track each ones’s progress.

Cons

I do wish the medical history firm integrates with the new Dentrix medical history module.