OnPay Reviews

Pros

What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.

Cons

I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)

Alternatives Considered

Gusto

Reasons for Choosing OnPay

Paychex is a cumbersome tool that was out-dated and not intuitive. The customer service was also not very helpful and non-responsive.

Switched From

Paychex Flex

Reasons for Switching to OnPay

CFO liked OnPay's cost and functionality better than Gusto.

Pros

OnPay is easy to use, and our employees love how easy they can manage their profiles.

Cons

The only thing we wish that OnPay did was automatically deduct payroll. Other than that, it's an excellent product, with outstanding customer service.

Alternatives Considered

PayPal and Paycom

Reasons for Choosing OnPay

The lack of customer service, and the extremely high costs.

Switched From

Paychex Flex

Reasons for Switching to OnPay

OnPay offered us the most comprehensive package, and they've proven themselves time and again with customer service.

Pros

Nothing about this platform is intelligent.

Cons

The help chat is useless, the notifications are confusing, the customer service is awful. An employee logged into their app and it had another employees name.

Pros

They actually care about doing what they say they will do and professionalism. This is a strong contender for Accounting professionals. In fact, the best experience we have had. There are many out there that will make you pull your hair out. This company has incredible support staff and they really care about their partnerships.

Cons

Wish they would integrate co-branding more into their service for their partners.

Wish they would integrate with more time keeping platforms.

Alternatives Considered

Gusto

Reasons for Choosing OnPay

Because we needed a platform that wasn’t a nightmare and one that actually followed through on a great product and service.

Reasons for Switching to OnPay

Professionalism was top notch and they care about improving their product and they care about their partners!

Pros

I love how easy it is to onboard new employees and move around the site

Cons

Learning the integration and mapping of quick books and Onpay.

Pros

Processing varied payrolls has been a breeze, including special payments and withholdings. Ease and speed of use is key, matched by the simple fact that it works the way you hope it would work.

Cons

Occasionally, follow-up on a customer service issue has been slow. E.g., follow up on tax deposit notices.

Pros

Software is easy to use. Very straight forward and you always have help a phone call away.

Cons

Hours entered for payroll week to week no long remain on the following weeks payroll. I found this convenient as most employees work the same hours every week.

Alternatives Considered

Gusto, ADP Workforce Now and Paychex Flex

Reasons for Switching to OnPay

Cost and value

Pros

Ease of use. Reasonable price. Good phone support when needed.

Cons

Nothing negative to report. Easy to use.

Pros

Easy to learn all the systems in onpay.

Cons

Would like to be able integrate more items

Pros

Ease of use, comprehensiveness of reports.

Cons

Nothing comes to mind. It does all that I need it to do.

Pros

The best part about Onpay for us, is not only the ease of use, but the ability to set up Onpay so it maps to Quickbooks Online, so we don't have to make any adjustments later. Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved.

Also, we really like the liabilities always balance. We struggled with other software, mainly quickbooks, where there are always odd amounts of payroll liabilities hanging in the account all the time.

Cons

We have an accountant dashboard, and we can't see our invoices directly, we have them sent to us each month. Billing isn't wonky or anything, we just don't have open access to the billing from our side. If it was the client's billing account, their billing activity shows up for them.

Alternatives Considered

Gusto, Rippling, ADP Workforce Now, Wagepoint, Quickbooks Online and RUN Powered by ADP

Reasons for Choosing OnPay

Mainly because of the flexibility to map items into QBO, and to get the type of reporting we needed. Onpay allows us to handle both smaller clients with a few employees and larger clients with many employees. And, has minimal upkeep... run payroll, it syncs, and we're good.

Switched From

Patriot Payroll and Quickbooks Online

Reasons for Switching to OnPay

Because Onpay did what we needed it to regarding mapping accounts, classes, locations, etc in a variety of ways. And has great support.

Pros

OnPay is extremely easy to use, extremely fast, and flexible. We use it weekly to handle our payroll needs. It is so simple and intuitive, and whenever I've contacted OnPay with a question, their consultants were very helpful. I really can't say enough about how pleased I am with OnPay. Our payroll used to be a nightmare and OnPay made that into a nothing burger. We literally handle our payroll in less than 5 minutes a week. I mentioned it's also very flexible. We pay staff by performance. The way we do it is to calculate the gross income they generated for the company each week, divide by the number of hours, then put that $/hr into their payroll amount (so this number changes slightly each week). Then we simply set the number of ours they worked and their pay is calculated instantly with proper deductions and all the complicated bits handled automatically.

Cons

When we first implemented their Worker's Comp system into our Payroll, the first year the Worker's Comp people tried to charge us extra because they were counting my wife and myself (owners) as being covered by Worker's Comp in addition to our employees. This was not what we wanted and never requested to have that, so it seemed like a bit of a sketchy effort maybe, but was easy to fix. We simply contacted the Worker's Comp people, asked what the extra charge was for and had them remove it. They said we needed to sign a paper stating we did not want to be covered by Worker's Comp policy since we were owners. Okay, we told them that in the first place, and they never mentioned the need to sign any document. Anyway, it was easily fixed and that was the ONLY downside we have had and technically, it wasn't with OnPay, it was with the Worker's Comp company they partner with.

Pros

We like being able to add new contractors and allowing an invitation to go out to the employee to log in and finish their own set up by adding their banking information.
We like being able to see a payment history made to the employee.
We like the ease of making direct deposit to employees.

Cons

We would rather enter contractors as contractors rather than employees which is easier to set up. Right now we have to add the 1099 Misc payment addon.

Alternatives Considered

Paychex Flex

Reasons for Choosing OnPay

We wanted a company to do all the heavy lifting for us, and have the ability for employees to have access to their own tax documents that they can download themselves as they need. The cost of not having to mail out 1099 misc forms covers a major portion of the cost of OnPay.

Switched From

QuickBooks Payroll

Reasons for Switching to OnPay

We felt our inquires were answered with concern for our needs.

Pros

The fact that you can modify employee information, add/subtract new employees, and make changes all while right in the middle of running a payroll. It is also very valuable that they allow you to run as many payroll instances as you need. For instance if you have an employee that forgot to add to their time sheet you can go back and generate another payroll for that one employee with no additional charges.

Cons

Some of the elements of the software are not intuitive and it is very difficult at times to deal with tax related issues through the software. Customer service is usually really helpful and most questions can be answered through chat.

Alternatives Considered

ADP TotalSource

Reasons for Choosing OnPay

Frustrated with cost, lack of flexibility in how the software can be used, poor customer service, and continually introducing new price increases.

Switched From

SurePayroll

Reasons for Switching to OnPay

Simplicity, cost, functionality

Pros

OnPay is easy to use with an intuitive interface. It was a good product for a small company of just a couple people and it has continued to work for us as we approach 20 people. It is also reasonably priced and does not overwhelm users and administrators with too much complexity.

Cons

The thing we like least about OnPay is the way paid time off (PTO) accrual growth is calculated. We grow PTO accrual every year of employment up to 20 years and that requires employees to be moved into new PTO growth categories every three years. We could just choose to do our PTO differently, but we wish OnPay had the PTO growth flexibility to accommodate our preferred methods.

Pros

I chose OnPay because they offered an easy-to-use QSEHRA designation, which our previous provider SurePayroll did not. I am tremendously pleased with OnPay. The page layouts are clear, reasonably intuitive and very easy to set up, and they keep introducing smart upgrades which make tools even easier to find. They also have excellent customer service, by chat, phone, or email.

Cons

It could be clearer to set up PTO/vacation/sick policies. I also don't know why I can't delete double notifications when employees get paid.

Alternatives Considered

Gusto

Reasons for Choosing OnPay

SurePayroll did not have an ability to designate and track QSEHRA payments, and had absolutely maddening customer service.

Switched From

SurePayroll

Reasons for Switching to OnPay

Price and ease of use.

Pros

I run a small business and onpay is perfect for processing our payroll. Some of the features we love:
1) Easy to use interface
2) Employees enter all their own bank information, withholdings, etc.
2) Employees can log in to download their own tax forms, details of previous pay runs, etc. (I don't need to print or distribute these forms or information.)
3) Onpay takes care of all the appropriate taxes, etc.
4) Although I am on a biweekly pay cycle, I can run a payroll whenever I want. (For instance, I can make a separate holiday bonus run)
5) I can easily switch between paper checks or direct deposit if needed
6) It's easy to adjust an employees pay or add other categories of payment
7) Great customer support. Whenever I have had a question or needed assistance, I have had the answer pleasantly and quickly
8) It's a great value and you get what is promised. I don't get any emails asking me to purchase other services or upgrade or other things that I don't need.
9) The transition from our previous payroll service to Onpay was easy and seamless.

Cons

When I am out of the country, I have a hard time running payroll. I know this has to do with internet security, but I wish there was a straight-forward way to accommodate this issue.

Pros

All I have to do is enter the hours, overtime, and any bonuses- - -all the calculations are done automatically. It is a relief not to have to calculate the withholdings, write the checks, figure out how much to pay the state and federal government, then pay it. As our staff grew, I didn't have time to spend on payroll, then had to pay my accountant to double-check everything. OnPay takes care of everything! I am not very computer-savvy, so it was nice to be able to get assistance from their friendly service people. Now I can figure out most things on my own!

Cons

Sometimes new employees miss the part about setting up direct payment into their accounts. It must not be obvious, because about 1 out of 3 will miss it.
Getting set up was fairly easy. They took the information from my old system (which was mostly "by hand" and converted it easily. When I didn't understand something, their customer service was able to talk me through it.

Alternatives Considered

QuickBooks Payroll

Reasons for Switching to OnPay

OnPay seemed more user-friendly and actually cost less as well.

Pros

Very easy to use and I love that it is NOT Expensive.

Cons

Voiding Checks/Direct Deposits is a pain. Also, I wish each employee had a default that it would change back to for each payroll run. For example, I might pay someone a bonus one week, I don't need that bonus to be paid next week, however it shows up again and I have to remember to remove it. Same with any deductions, so If I need to deduct and advance one week, I don't need it to be deducted again. Anyway, does that make sense? I also wish I could make 2 or 3 checks for one person on the same payroll run, instead of doing multiple payroll runs. I feel a few changes in these areas would make it so much better than it already is.

Alternatives Considered

Paychex Flex

Reasons for Choosing OnPay

Cost

Switched From

Paylocity

Reasons for Switching to OnPay

Cost

Pros

The ease of setup, integration, and running payroll. They have simplified the process. Also the price is a fraction of other payroll companies.

Cons

There are a few features i would like to see added, such as automatic payroll.

Alternatives Considered

Paychex Flex

Reasons for Choosing OnPay

Price and service.

Switched From

RUN Powered by ADP

Reasons for Switching to OnPay

Paychex is very difficult to integrate with QBO and cost considerably more.

Pros

The OnPay customer service has been excellent since the first call I had with them. The help transferring our information from a big, clunky payroll platform to getting it to the streamlined & easy to use OnPay platform was seamless. The communication, information, help & kindness shown throughout the process has been a real change from our last experience. The response time is super quick too!

Cons

So far it is not as robust as the last platform so I am missing some features (specifically benefits enrollment). I'm still a new user and am just diving into the reports now.

Pros

The interface is simple, and the updates that occur have never caused any problems, but have added functionality that was missing in the very beginning (for example, scheduling a pay rate change). I also like the ability to import into QuickBooks.

I like that On Pay pays the taxes for us! Prior to moving to OnPay, I was constantly getting adjustments on on payroll taxes from the state of the feds - that never happens anymore.

Support staff is amazing.

The reports are good and getting better.

Cons

The reports are getting better - and recently new options have been added, so that is great. I

Pros

OnPay makes is fast and easy to run every payroll. A few clicks and you're done. OnPay took care of all the on-boarding and saved me lots of time.

Cons

The Tax Liability Report doesn't have a total amount for each payroll, so I have to use the Payroll Summary Report to get the tax total, which isn't a big deal anyway. I'd also like to see a screen that indicates what liabilities have been paid and with a confirmation number.

Alternatives Considered

Gusto and Paychex Flex

Reasons for Choosing OnPay

We switched because payroll was the only module we were using in QB and it's too expensive to use for just payroll. We weren't able to utilize QB for any other applications.

Switched From

QuickBooks Desktop Enterprise

Reasons for Switching to OnPay

Price and features were better with OnPay

Pros

Reports section is a great resource. I like being able to get a year to date tally on hours, income, retirement contributions, etc.

Cons

The new employee set up is a bit tedious.

Alternatives Considered

QuickBooks Online Advanced

Reasons for Choosing OnPay

SurePapyroll was expensive and not easy to use.

Switched From

SurePayroll

Reasons for Switching to OnPay

Great product, great pricing

Pros

Onpay is really easy to use plus printing reports and even deriving employee information is quite easy. It is one of the most efficient and effective payroll software that we have been using all across our organization. This software has easily enabled us to categorize different departments of our organization in an easy and hassle-free way. The tool is really quick in terms of responsiveness which I really admire. Onpay has always been really helpful throughout we have been a customer. All our payroll-related queries are resolved with OnPay. All in all, this is one of my essential products for our company.

Cons

OnPay is providing excellent services. I have not faced any big issues while using this payroll program.