Yotpo Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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User Reviews Overview

About Yotpo

Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution...

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Feature ratings

Value for Money
4.0
Features
4.4
Ease of Use
4.4
Customer Support
4.5

Browse Yotpo Reviews

360 of 360 reviews
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Patrick
Patrick
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/07/2022

a great solution for onsite and integration with PPC Shopping ads

We were happy with a previous reviews solution until we couldn't integrate with Google shopping ads but then discovered so many more options

Pros

works great, clean interface, integration with other software and services

Cons

A lot of options to scroll through and pricy compared to previous solution

Alternatives Considered

Trustpilot

Reasons for Choosing Yotpo

Needed addition features but I wasn't disappointed with Judge.me overall. They served well for the time I knew them then out grew it

Reasons for Switching to Yotpo

features best meet my needs

Response from Yotpo

Thank you so much for your feedback. If you'd like to learn more about pricing and packaging, please reach out to our customer support team.

Replied 14/09/2022
Jo-Ann
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
2

5
Reviewed on 29/11/2023

Great tool for SME's to manage website reviews

I love this review app. I have used others and this one is better and cheaper than those I've tried. It's so easy to set it all up and massively important for social proof.

Pros

So easy to set up automations with Shopify so that each time a customer makes a pruchase they are automatically sent a review request after a certain period

Cons

Can be a bit slow, and the inability to import reviews from other marketplaces and websites (i.e. Etsy, Google, Amazon, Trustpilot) automatically makes it a slow manual process - through which you can only upload product (not site) reviews.

Xavier
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/10/2024

Fantastic! Would highly recommend

Pros

Yotpo makes full stack marketing 100% easier - The email functionality is my favourite part.

Cons

Nothing really - It's a fantastic tool that should be used by all brands!

Top Yotpo Alternatives

Annex Cloud Loyalty Experience Platform

Albin
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
3
Customer Support
N/A

3
Reviewed on 21/11/2019

Feels quite basic, but lacks functionallity

We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to.

Pros

A lot of automatic features, and the software takes care of most things.

Cons

1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are.
Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.

2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it.

Response from Yotpo

Thank you for taking the time to leave this review. Firstly, we'd like to apologize for any inconvenience, we absolutely understand your frustration. We are constantly working on improving our product, and your feedback is incredibly valuable to our process. Please know that our support team is at your disposal and are ready to help you with any issues you might be experiencing. Again, we'd like to thank you for sharing your feedback with us, it is a critical part of our ongoing efforts to improve.

Replied 18/11/2020
Stephanie
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/08/2024

Yotpo is the best!

We've worked with Yotpo for 10 years and are very happy with their services!

Pros

We love the ease of collecting reviews, as well as their shoppable UGC and SMS solutions.

Cons

We've had a few small logistics issues comes up on the Yotpo visual side, although we have collected quite a lot of images over the years which could have contibuted.

Jeanette
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/12/2020

Goodbye Mailchimp! Hello Yotpo!

I'm very pleased. I'm also impressed with the staff. They've been super helpful and friendly.

Pros

I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day) .

Cons

Wish there were more options for email templates. Sometimes I don't have time to custom create a new look so if there were more options where I could just plug in my over verbiage and photos of products it would be super helpful.

Alternatives Considered

Mailchimp

Reasons for Choosing Yotpo

Cost and the ability to keep everything in house. I hated having multiple platforms for various things.

Switched From

Mailchimp

Reasons for Switching to Yotpo

Price and ability to keep everything in one place

Response from Yotpo

Thank you for leaving a review! We really appreciate your feedback.

Replied 03/01/2021
Justin
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/08/2019

Easy To Use

It's been great for the most part.

Pros

I like that I get notified of every review that comes in or if there is a negative review that need attention. I also like that there is a feature for a customer to select they did not receive their product if they did not receive it.

Cons

I don't like that I don't believe there is an option for users to amend their reviews. If somebody leaves a negative review but we take care of them, it would be nice to send a follow up prompt saying something like. "It looks like the company was able to resolve your issue or concerns, would you like to amend your review?" It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.

Alternatives Considered

Trustpilot

Reasons for Choosing Yotpo

Better ease of use and more functionality.

Switched From

Trustpilot

Reasons for Switching to Yotpo

Just staying with Trustpilot or looking at other options.

Response from Yotpo

Hi Justin, thank you so much for leaving a review! We really appreciate hearing your feedback and are happy to hear you're having a positive experience with Yotpo. As far as changing or updating reviews, we absolutely understand your frustration, but to confirm- do not offer that capability. What you can do is resend an Automatic Review Request email which will replace the existing review that's no longer relevant. Here's a link that should help: https://support.yotpo.com/en/article/resending-an-automatic-review-request-email

Replied 06/10/2019
Stephen
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 02/07/2020

Mature But Expensive Reviews Platform

We've been able to collect a lot of reviews quickly with the tool and it's been great to be able to customize to the exact look and feel we want.

But it is expensive and missing some features I would want like a review request send integration with our ESP.

Pros

The platform has a lot of mature features including some interesting AI-driven tools to display review hightlight. You can do advanced customization of the widget CSS to style it with your fonts and get it looking exactly how you want. We're collecting a good rate of reviews at around 6%.

Cons

It's very expensive relative to competitors like Okendo or Stamped — double, almost triple the price. It has a few additional features like Google Seller Ratings for Google text ads and the AI-driven highlights, but aside from that, the value is questionable compared to those options.

I also don't like that I can't send review requests with our ESP, Klaviyo. I would really love the aggregate analytics on email sends by sending with one platform. It would also allow us to segment users by country or purchase easier since Klaviyo has far superior segmentation tools.

Alternatives Considered

Okendo

Reasons for Switching to Yotpo

We were originally on Magento, and Yotpo was the best option that integrated well with that platform, had Google Seller Ratings, and customization capabilities we needed.

Response from Yotpo

Hi Stephen! Thank you for taking the time to leave a review. We are constantly working on improving our product and our customer service, so we really appreciate your feedback.

Replied 21/09/2020
Justin
Justin
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 26/04/2023

Probably one of my favorite apps for my shop

I have had a great experience. I think it is pretty awesome, and I am even using other apps of theirs due to this

Pros

The best feature IMO is the use of the app for free up until the first 50 purchases.

Cons

The least favorite was the inability to try some of the premium features, such as some of the review setup options, so some stuff I did not know if it was worth up[grading early to get.

Alternatives Considered

Loox

Reasons for Choosing Yotpo

Judge.me switched to a payment plan when I was still setting my store up and I had to switch apps before I even fully opened up

Reasons for Switching to Yotpo

Yotpo seemed to have the better features for the new shopify stores coming up
Abraham
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 23/08/2019

Great functionality but...

Onboarding experience was great. Like the personal touch everything gets.

Pros

I like that with Yotpo I own my reviews and I get much more control over design. When onboarding Yotpo provided a personal dev team to design my Review portal to make it match the feel and look of my store.

Cons

I was hoping that Yotpo will increase reviews and customer engagement however the case seems to be that less people are leaving reviews and engaging with the reviews and Q&A. I also don't like that the Q&A section doesn't have a search bar when the Q&A section is separate for the reviews tab. And finally the app is very expensive and especially if in getting less activity with the reviews and Q&A I don't know if the cost is worth it.

Alternatives Considered

Trustpilot and Shopper Approved

Reasons for Choosing Yotpo

I wanted to get more reviews by integrating it to a rewards program. Also I wanted something more custom to my website design.

Switched From

Smile.io

Reasons for Switching to Yotpo

Since Yotpo integrates well with this rewards app

Response from Yotpo

Hi Abraham, thank you so much for leaving a review! We really appreciate your feedback and are constantly working on finding ways to improve our product and better serve our customers. We hear your frustration and have reached out to one of the team members on your account - they'll be getting in touch to work together on easing some of these concerns.

Replied 19/09/2019
Seth
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 22/08/2019

Yotpo Provided Brand Credibility

Yotpo gave credibility to our brand. We were using a generic review solution previously. While we did have some reviews, we weren't collecting new reviews very quickly and the overall format of them didn't provide any sort of confidence to potential customers that they were legitimate reviews. Yotpo immediately improved our review collection rate and gave new potential customers that these were reviews from real golfers who had been using our product.

Pros

The best thing about Yotpo is it works really well no matter how much time and attention I give it every day. It works best when I'm responding to reviews and using the social boost features to take advantage of all the great reviews that we're receiving. However, if I'm overwhelmed with other work, then I don't HAVE to log in and check things. Yotpo just works.

Cons

It's not inexpensive, but it's definitely worth the money. I had to "go to bat" in order for our company to adopt this solution, but it didn't take long for everyone to see the value. And now there's no question that Yotpo provides a big boost to our brand, user experience, SEO, and advertising.

Response from Yotpo

Hi Seth! Thank you for the glowing review! We're so happy that you're enjoying Yotpo and seeing the results. We're constantly working to improve our product and better serve our customers, so we really appreciate your feedback.

Replied 04/09/2019
Ellie
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/08/2019

Premium customer reviews solution

Yotpo has really let us use user-generated content to increase our conversion rates while helping us offset the cost of creating our own content, with more authentic content.

Pros

Yotpo has an easy to use interface and has robust and well thought out features and tools for collecting user reviews and photos and displaying them on our websites to really make an impact with customers. Additionally, our account rep is super responsive and helpful with any questions or issues we run into.

Cons

It does have a higher price tag to some of its competitors, that said, the polish within the product and reliability isn't something you find in all SAS solutions.

Alternatives Considered

Smile.io

Response from Yotpo

Hi Ellie! We're so happy to hear you're enjoying Yotpo. Our price structure varies depending on the business needs and we're happy to hear that you're seeing the results on your site. Thank you for leaving a review, we really appreciate your feedback.

Replied 04/09/2019
Verified Reviewer
  • Industry: Sporting Goods
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 08/06/2022

The best platform for collecting customer reviews

An excellent resource for reviews, questions, and weekly/monthly summaries. User-friendly and navigable. Early on, the company encountered a few issues, but they were swiftly resolved. It is beneficial to moderate online reviews and responds to meeting customers' needs. I recommend this e-commerce tool.

Pros

We have significantly increased the number of reviews with Yotpo. We have a lot of product reviews, not only for marketing but also for the benefit of our customers. They are currently used in advertising, social media, email marketing, and other areas. Due to the large number of SKUs, it was difficult to collect reviews for products other than our most popular. The most useful feature of Yotpo is how easily it integrates with your website and provides customers with a widget to leave product reviews or ask questions. The benefit is that all reviews are available for moderation in one location. It is also useful to be able to comment directly to consumers, add tags as needed, and keep a summary of all reviews and questions. It is simple to find exactly what you are looking for, whether by product name, number of stars, email addresses, or other criteria.

Cons

I dislike that once I schedule a campaign with a specific segmentation, the segment's subscribers are locked in, and the campaign does not automatically refresh as the segment changes. This makes sending weekend campaigns difficult because I must wait until the night before to schedule the campaign and ensure that the segmentation is up to date. This also prevents me from sending emails in my preferred time zone.

Response from Yotpo

Thank you for taking the time to leave a review, we truly appreciate it. We are constantly working on improving our products and your feedback is a crucial part of our process.

Replied 10/08/2022
Adam
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/05/2022

Reviews Sourced the Right Whey ~ AGN Roots

Yotpo creates the best review app for Shopify without question. I Love the, Subscribe & Save, Reviews Features, Integrations, and most of all, the various stars at all levels, including customer-facing services. I get emailed daily by competitors and always respond, "If you can do it better than YotPo - I'm in" I have yet to consider changing services and find that working with the technical talents of YoTpo has raised my expectations too high to be emailed a 2nd time by competitors in the Shopify integration space.

Pros

1. The people behind it the Apps
2. The technology software
3. The accreditation built over time

Cons

I wish the google integration was more affordable (The ability to see my product ratings on Google Search). To pay several hundred per month for that feature is a bummer; that's not a software glitch, that's more of a Google is ripping Yotpo Off glitch & Yotpo has to cover their costs - I am but a humble business who donates processed and thus wants ALL the features for less :)

Response from Yotpo

Thank you so much for taking the time to leave this review, we really appreciate it. We are constantly iterating our plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone. If you have any questions regarding your current plan and features or any of our other plans, please feel free to reach out to our support team at any time.

Replied 29/05/2022
Katrina
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 23/03/2023

Valuable for ECommerce

I've had an overall positive experience with Yotpo because is helps our customers see past product reviews and project images.

Pros

I like that we are able to show our future customers products they are looking for, as well as display honest, customer feedback. This adds to the overall shopping experience.

Cons

There are some technical issues that I have not been able to do or figure out over the years. Even with development help, we still run into issues occasionally.

Response from Yotpo

Thanks so much for sharing your feedback — we're happy to hear that you're enjoying Yotpo Reviews. If you ever have questions about specific functionality or features, we encourage you to reach out to our support team for assistance.

Replied 05/04/2023
Verified Reviewer
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

2
Reviewed on 06/09/2019

Used to be great. Is terrible now

Terrible. They want us to pay 10-20 times more than we used to.

Pros

It's easy to use and has all the features a small business needs to get reviews

Cons

ITS SO EXPENSIVE. It used to be $20-30 a month. It is now hundreds of dollars per month for the same features.

Response from Yotpo

Hi there, thanks for leaving a review, we always appreciate hearing from our customers and please know that it's a crucial part of how we grow and adjust our product, services, and pricing. I'm happy to hear that you were able to see the value of Yotpo initially and am definitely sympathetic to changes that impacted your experience with the platform as time went on- we absolutely hear and understand your frustration. The pricing structure is catered to and scales with the needs and wishlists of each business. On our side, major improvements and developments have been made to Yotpo and its features and our pricing has adjusted accordingly. We do offer a free plan for businesses to get started and as their needs grow, our pricing plans reflect that. Again, thank you for your feedback!

Replied 06/10/2019
Lauren
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/10/2021

Great tool for growing and managing reviews

Our overall experience using Yotpo has been great. It has helped us to engage our customers, collect nearly 500 reviews, and showcase them to help drive future purchases.

Pros

The Yotpo platform is easy to use, and makes collecting and managing reviews pretty seamless. I also love how our Yotpo account manager makes improvement suggestions, and offers to implement them on our behalf. The support team at Yotpo is also very helpful, especially for a SMB like ours that doesn't always have a developer available to make a change. They are quick to reply and incredibly helpful in implementing changes.

Cons

I wish it were easier to customize aesthetic without requiring developer or support assistance.

Response from Yotpo

Thank you for taking the time to leave a review. We're thrilled to hear that you're already seeing the positive impact of Yotpo on your site.

Replied 16/01/2022
Gene
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 03/10/2019

YOTPO Really Works!

See Above.

Pros

The fact that it really works as advertised. The first 6 years we were in business we gathered some 200+ reviews for various products. In the last 4 years we have gathered nearly 3500 reviews for various products and the website. The reviews are presented in a professional manner on the website and the star ratings are featured in web searches.

Cons

I am not a web guru or coding guy. Some knowledge of these items is necessary for proper implementation of the software. I really appreciate the semi-annual checkups from the YOTPO service technicians. They are very helpful.

Response from Yotpo

Thanks so much for leaving a review! Happy to hear you're enjoying Yotpo & our customer support team is hitting the mark.

Replied 17/12/2019
Robert
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/07/2022

I love Yotpo!

I have been using Yotpo for several and it has helped my business grow with reviews. Easy to use software and just works. It is such a breeze as a business owner to use the software.

Pros

I love the ease of collecting and displaying reviews. It is such an easy and seamless process. It really helps gather reviews after purchases automatically. I don't have to waste time trying to get reviews from customers. I love also being able to use social media for my reviews! I love being able to add a coupon to emails so it gives a reward for writing reviews. This has been very helpful in collecting reviews.

Cons

I wish there was a way to push reviews to Instagram and other social media platforms.

Response from Yotpo

Thank you for leaving a review, it really means a lot! As for pushing reviews to your social media, feel free to reach out to our customer support and they will be more than happy to help you set it up.

Replied 29/08/2022
Russell
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2017

While expensive, Yotpo has been extremely helpful for us in capturing content and converting...

Yotpo provided us with the ability to get real "third party" reviews from customers and post them on our site. This gave us instant credibility and validated the quality of our product which led to a higher conversion rate. We were also able to use this customer generated content for social media ads which led to more unique visitors and in turn, more sales.

Pros

The software is extremely easy to use and customize. With Yotpo, we were able to launch with a dedicated reviews page and reviews carousel that was completely customized to fit the look and feel of our site. Emails to customers requesting reviews are super simply and easy to publish to the site. Yotpo has really helped in validating and providing credibility to our product and brand.

Cons

Price. They have pretty aggressive sales reps and only work on annual contracts. While effective, it's by far our largest software subscription in terms of spend. We locked ourselves into the pro version and once you implement it on your site, it's difficult to downgrade to a cheaper version.

aireen
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 07/03/2017

A bit expensive

We tried YOTPO for a year. The price was high compared to what we needed, so didn't renew. Needed only the Review function and SEO, not the rest. I think the pricing, which is based on the amount of review e-mails sent, is not a valid way of pricing. It does not take into account the % who respond with a review, which is the more accurate metric. If the price was based on # of reviews received, it would reflect on the product's ease of use. It could also be based on features used, which is another metric based on the value a merchant places on the features.
Also, not having the reviews in HTML so it can be searched is a big drawback. Hope this helps.

Pros

- Sending out reviews w/ up-sell opportunities
- Reporting capabilities
- User interface to display reviews is nice on the website
- Rich snippet feature for SEO

Cons

- the Moderation menu got more confusing. I liked the old interface better--it was easier to follow.
- Support doesn't respond right away. It can take a day or two to resolve an issue.
- The Reviews are not searchable so doesn't contribute to SEO.

Apryl
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 08/12/2020

Great all around

Pros

I use both yotpo reviews and yotpo customer loyalty. Both are fantastic. I have received hundreds of reviews from the automatic email requests.
The loyalty system is ready to set up and many customers love it.

Cons

I would love to have the option for customer questions on product pages but this is only available with a higher tier program which I'm not a big enough business to make sense of purchasing that tier. I wish there was an option to add on a la carte style, without having to increase the plan price so much.

Response from Yotpo

Thank you so much for taking the time to leave a review. We're happy to hear you're enjoying both Yotpo Reviews and Yotpo Loyalty! We are always working on improving and adjusting our pricing in an ongoing effort to match our clients with the plan that best fits their needs. If you have any questions or concerns regarding your current plan or our other plans, please feel free to reach out to us at any time and we will do our utmost to help you.

Replied 27/12/2020
Kylee
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/02/2021

Great!

We have been able to really get a good pulse on how our customers feel about our products. It also helps us make sure that our customers are happy with their experience. It's been a very enlightening program for us.

Pros

I love that it makes it easy to keep good relationships with our customers. Yotpo helps keep us on top of our customer's minds. We get lots of feedback from our customers, which helps us to constantly improve our products.

I would highly recommend that you use Yotpo for your business.

Cons

It did take a bit of heavy lifting to get it set up. The Yotpo team did do a lot to help set everything up, but you do need to set aside a good amount of time to get everything up and running. It also takes time to optimize your loyalty program.

Response from Yotpo

Thanks so much for taking the time to leave this review; we really appreciate it. We are constantly trying to improve our products and customer service, and your honest opinion is valuable to us.

Replied 11/03/2021
Mike
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 22/03/2017

The perfect review app for scaling ecommerce businesses

At a very basic level, Yotpo has been great at getting us quality reviews.

But Yotpo is much more than just a review platform because we are using it as part of our post purchase customer experience with triggered email sent to our customers a couple weeks after they have placed their order. This email is a great opportunity to keep the line of communication with the customer open and with the discount code integrations with Shopify we are able to send out incentives for reviews which not only encourages more reviews on our site, but it also encourages repeat purchase activity from these customers. This helps us build a higher average LTV because customers are incentivized to shop, review, and repeat.

Yotpo has also been great for scaling our business. We started with a very basic package that was easy to integrate into our Shopify site(up and running in a day), but we have upgraded along the way and are now using a more robust offering that allows us to send dynamic coupon codes(to eliminate the chance of code abuse), add fit details to the review pages, and make the reviews searchable in google listings. These features and functionality allow us to look and function the review section of our site at a level that is comparable to much larger competitors and ecommerce companies.

Overall, Yotpo is a no-brainer for your business.

Grant
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 29/07/2022

Good Software, Poor Communication and Help

Yotpo offers a solid product for Loyalty Programs and Referral Programs, but if you don't have a dedicated team to figure out implementation, this can be a real arduous process to set up. Also, the customer support/reps are not knowledgeable.

Pros

The software is a great product. It functions well and we haven't had many issues with it. Implementation was difficult because their backend support to help walk us through the process seemed like he was overwhelmed with work. He knew the product really well and was helpful, but you could tell he was really stretched thin. It took us almost 3 times longer to get setup than anticipated, which was unfortunate.

Cons

Getting help from our customer reps has been a really negative experience. It feels like they don't want to help and/or are unable to help. Every question we have ends with a, "I'll look into that..." and then we never hear anything back.

Response from Yotpo

Thank you so much for sharing your thoughts with us - we really appreciate it.
In order to provide our customers with the best service, our support team works 24/7 globally, so we're sorry to hear you've encountered some difficulty.

Please reach out to us if you're still experiencing issues - we're more than happy to help and want to ensure that any concerns you may have are addressed.

Replied 28/09/2022
360 reviews