Mailjet Reviews

Pros

1. innovative technologies and features
2. the necessary functions that can be extended and / or scaled if necessary
3. never experienced issues
4. high abvailability
5. API / developers friendly
6. full-stack developer friendly
7. spam filters / precise analytics / statistics
8. free plan and fair pricing
9. intuitive admin web UI
10. documentation and clear tutorials

Pros

Picking a mail software is extremely stressful since most companies will charge you an arm and a leg when your list grows. Mailjet is the most value-driven software for medium-sized businesses.

Cons

If you want to segment at all, you have to upgrade to higher payment tiers. After testing their segment tiers, I wasn't too impressed by the options, so I downgraded it.

Alternatives Considered

Constant Contact, Sendinblue, SendGrid and Omnisend

Reasons for Choosing Mailjet

Mailchimp has gotten so much more expensive over the years.

Switched From

Mailchimp

Pros

The sales people and customer support were very nice. If you were looking to use the free tier or send low volume of emails then MailJet will do the job (ie: in place of MailChimp) however, if you're looking at this v's constantcontact or sendgrid, selligent etc then I would definitely not go with MailJet.

Cons

MailJet do not want clients to use them as a databasing tool which means, if you have a segment of users who are engaged and opened 20 times in the last 30 days and you want to get those email addresses to push into facebook to find a look alike audience...you can't. MailJet won't let you get that data.

They also blacklist your softbouncing emails in the background and limit the characters in subject lines.

Alternatives Considered

Selligent

Reasons for Choosing Mailjet

Due to price but wish we hadn't and actually went back to SailThru after 6 months of trying to get MailJet to work properly.

Switched From

Sailthru

Pros

Mailjet is easy and quick to integrate. You can simply create new templates and plug them into you own applications.

Cons

The templating language can be hard to master, especially when using complex functions such as loops and conditions.

Pros

Ease of use
A plethora of features
Messages arrive to inbox (not spam)
Good analytics
Overall value is good

Cons

Mailjet limits your sending rate at first
Some features could be more customizable (e.g. subscriber forms/widgets)
Can be a bit complicated to add sender addresses and verify URLs

Alternatives Considered

Sendinblue, Drip and GetResponse

Reasons for Choosing Mailjet

Mailjet has better % of arriving in inbox (not spam) Better package of features More customization and control Overall better service

Switched From

Mailchimp

Reasons for Switching to Mailjet

Price and pragmatism of features

Pros

Mailjet has all funcionalities needed for sending transactional emails.
Great backoffice application and EU based

Cons

Transactional confirmation API structure need some manual tricks to work with many domains and subaccount in an efficent way

Alternatives Considered

Mailgun

Reasons for Switching to Mailjet

Better pricing model, well suited for our needs.

Pros

Mailjet was a great resource for creating engaging emails. The creative tools for making emails were very easy to use. Creating powerful engaging emails was very quick and the end result was exactly what I was looking for on the creation side of the platform.

Cons

So unfortunately I was unable to continue using Mailjet. The cost involved is pretty competitive but still very expensive. I came into some problems with a few of my emails and the customer service was underwhelming. They made things very challenging. I missed a few planned emails with specific deadlines due to not being made aware of the problems going on. Unacceptable. So I switched.

Alternatives Considered

Mailchimp

Reasons for Switching to Mailjet

Mailjet was cheaper than Mailchimp and that was the primary reason I chose Mailjet.

Pros

- Easily create email templates with web-based editor
- Great analytics for your emails
- Easy API integration

Cons

- Cannot buy a dedicated IP unless you send 150k emails/month, I'd like to build my reputation from now

Alternatives Considered

SendGrid

Reasons for Choosing Mailjet

Mailgun template editor is too new and not so stable as Mailjet one.

Switched From

Mailgun

Reasons for Switching to Mailjet

SendGrid is too expensive and not so developer friendly

Pros

Easy to use newsletter builder included, Can test the service a free plan including 6000 mails per month. Can be used as a mail delivery service such as an SMTP.

Cons

Required monthly subscription if you are sending more than 6000 emails per month. Somehow costly as compared to other services.

Alternatives Considered

SendGrid

Reasons for Switching to Mailjet

Newsletter delivery Reliability, Easy to use builder, and free testing before purchasing the subscriptions.

Pros

The mass email distribution tool is very dynamic and fast, which greatly facilitates the work of press relations and the like.

Cons

It could have more tools in the free version.

Pros

After using MailJet as a replacement for Mandrill for the last 2 years, I can fully recommend it. I use it for transactional email and I can send 6000 per month on the free tier. More than enough for my use case. I like the templates and templating language. Setting up sender domains and authenticating them is a doddle. Using the API is also painless with the excellent API documentation.

Cons

The only thing I dislike is that there are almost too many options. This isn't a bad thing per se, but I have probably only used about 25% of the available tools/reporting etc. I also have no need for the campaign tools and would prefer it if Mailjet only concentrated on transactional emails.

Alternatives Considered

SendGrid and Mailgun

Reasons for Choosing Mailjet

Mandrill stopped having a free tier

Switched From

Mailchimp Transactional Email

Reasons for Switching to Mailjet

It was simple to set up first time

Pros

Mailjet offers more free emails than its closes competitor Mailgun. Mailgun has its own perks but if you want more emails per month go for Mailjet. 200 per day vs 1000+ a month for Mailgun. Mailjet wins when it comes to marketing emails.

Cons

Can't easily add/remove members in a mailing list. No DKIM off the bat.

Alternatives Considered

Mailgun

Reasons for Choosing Mailjet

Better customer support

Switched From

Sendinblue

Pros

- cheap, compared to other email marketing tools
- customer support was not that bad

Cons

I would have a lot to write here. Here's a few:
- server breaks down often and the entire platform is unreachable (therefore, you can not send your newsletters in due time)
- poor templates, compared to other email marketing tools (no html editing available, only import)
- a looot of small, frustrating errors (faulty reports, empty reports exactly when you need them, the test email not being sent, changes in templates not saved and you have no clue why)
- no auto-clean option for the contact lists
- quite poor segmentation options for the contact lists

Pros

MailJet is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers.

The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great.

On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order.

Cons

Three things about Contact lists are a bit annoying:
1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them.
2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove them through the removal interface
3) Errors from uploading new Contacts is a little clunky when there are errors: again it generates a file that you have to download and look at separately. For most errors (duplicate address, typos, invalid format, etc) in the little uploads that I do as part of expanding the list, I'd just like to see the darned things immediately on the screen so that I could either ignore them (i.e. dups) or fix them (typos & invalid format). Only if the errors go beyond some threshold (say more than 10, and it could be user-settable), should it do the file-generate-and-download thing.

Pros

Mailjet offer various plans based on the size of your projects (there is even a fully functional free one for very small projects). It is very easy to set up, it gives you a lot of different choices to setup domain authentication (preventing your emails to become spam). No frills, everything in its right place and always working.
The interface is very clear in order to communicate to developers which data they should use to integrate their software with mailjet email service, and what to do to avoid black listing, spam, etcetera

Cons

Sometimes their service for automatic detection of domain owners is blocked by firewalls. Thus you need to be able to edit your domain's DNS setting to authenticate the sender.

Pros

I solved the spam problem without large configurations, thanks to their fully qualified servers. It was what I needed

Cons

I would love to have the option to pay for the service annually and not only monthly, obviously prepaid

Pros

Data centers in France, French company, gdpr compliant. We value this.
Domain Authentication is easy.
WYSIWYG editor is not bad for emails
support guys (english) are polite and effective

Cons

UI is too slow. how did you manage to make this slow? I am using mailjet for years in various companies and the interface has always been spinning. I can't stand seeing you spinner anymore. please hire a bew PM and a new frontend dev team. this is not acceptable.

UX is too confusing. red banners, warnings all over the place for a feature I did not even ask for (10K emails per day if I recall correctly)

Navigation is terrible. why are you doing this to us ?

template management is awkward

glitches in the API your team is not willing to fix. API is very important, be developer friendly please. read the comments here to understand the suffering of users locked and forced to use your product (aka silent sufferers) https://github.com/mailjet/mailjet-apiv3-nodejs/issues/38

Pros

When Mailjet it working, it works to an acceptable level.

Cons

The support is of the lowest standard possible. We have been left high and dry multiple times now. There is zero care factor about resolution and response times are shocking. We spend several thousands per annum and have implemented customers directly with Mailjet also, but is still not of interest to Mailjet.

Pros

The platform is very easy to use and I can build email campaigns quickly and efficiently. It allows multiple team members collaborate which makes it convenient. It's drag and drop feature helps make the email templates better to work with. One of the best feature is that we can track and monitor all the emails sent.

Cons

The platform lacks email templates options which could be increased. The pricing is a little expensive compared to other platforms, but the free plan also works pretty good.

Pros

For me, mailjet came in right on time. I had tried Mailchimp, Sendgrid and a few others. I like that you can do more in a quick period of time. The "template maker" is relatively easy to use, to those that are familiar with making on line newsletters. If this is our first time to this rodeo, it will have a slight learning curve, but nothing that will take you out the game. I like that you can add MANY MORE subscribers for a lot less money than the other places

Cons

I HATE the "Subscription Boxes", they are NOT user friendly, and you can only do HTML. Someone needs to do these over. They are kinda sucky. Just the entire "subscriber addition" platform needs a do over

Pros

The website gives me the correct information to set up the connection.
Good support service when neaded.
Fast and reliable.
Usefull statistics and reports to download.

Cons

Blocked emails are not always easy to detect what the real reason is.
Sometimes mailjet blocks the email address themselves.
Sometimes the reason is the owner of the email adress, etc.
Not easy to unblock the address that is blocked by mailjet.
There is no control on that, as far as i know.

Pros

This is the perfect solution for my needs: I define the email templates in a nice editor, get an ID, and then from my application i just call a command to send that email using the ID, along with my parameters. And somebody else (who is way better than me in this) is taking care of the sending, spam, opened/read etc. It works great, requires very little from my side, looks like it is ready to scale, I'm very happy!

Cons

The email editor is where i spend most of my mailjet time. It is very good, but could be even further improved. Working with variables could be better and easier, validation at the editor could help in avoiding errors later, etc. But again, the tool gets A today, and I'm asking for A+.

Pros

Technical features of platform. Plattform is inuitive

Cons

The support is horrible / not existent. They definitly do not understand customer needs. Here is our latest example:

In our last mailing we worked with an older list to re-engage our older subscribers. In this specific campain we had a bounce rate of nearly 19% (which is without a doubt very high). On Friday Night MailJet deactivated our account without any warnings. By today (sunday evening) it is still not reactivated or working.

This is definitly not what I expect from a professional SaaS company where I have a paid subcription.

Pros

Free! At least for our limited use case.
Simple to setup and confirm new domains or addresses.
Can manage multiple clients' needs through a single mailjet account.

Cons

The limitations on the free-tier account are fairly low (200/day), but its free so its hard to complain.

Pros

When it worked it worked. The ability to certify and permit specific senders on my account.

Cons

Sending suspended arbitrarily based on suspected spam. When email was verified by us as not spam we were told that Mailjet is not for inter-company/"personal" correspondence. We were looking for an SMTP service that could handle ALL our email and flag suspicious use (E.G. a sudden increase in email volume from a particular account indicating that the sender had been hacked and compromised). They are only interested in "transactional" and campaign email