SAP Concur Reviews

Pros

We needed an app to approve hundreds of consultant's expenses and match our accounting. SAP Concur solved this for us. We loved the remotely review and approve, solved 90% of our previous issues. One of the best user friendly UX we ever tried. The import into our accounting ERP was flawless.

Cons

The only issue we have with this app is the price, if they would offer an affordable plan for small businesses, that would be great.

Alternatives Considered

webexpenses, Zoho Expense and ExpensePoint

Reasons for Choosing SAP Concur

We made the switch because we needed an specific add to become more efficient.

Switched From

Microsoft Excel

Reasons for Switching to SAP Concur

Because the great interface of SAP Concur. In addition they rated highest in our cost/benefit analysis.

Pros

Since then, we've moved away from Concur's Expense and Travel modules. Whereas we won't go into specifics, our current Travel app appears to be a lateral shift, with some upgrades and some downgrades, while our current Expense app is an entirely new experience and I wouldn't consider going back.

Cons

Many times, even the real people behind the scenes couldn't get the system to do what they wanted, so I had to work with the travel provider to connect things like my frequent flyer number so I could access my status-related benefits.

Pros

Easy to useMobile access Control for expenses and hotel reservations

Cons

Nothing is wrong in this application during the 2 years of use that

Alternatives Considered

SAP Customer Experience

Reasons for Choosing SAP Concur

Company ruled

Switched From

Salesforce Sales Cloud

Pros

There is really nothing that I like about this application.

Cons

Impossible to upload and manage receipts. There is not customer service or technical support.

Pros

Mobility: SAP Concur offers robust mobile applications that allow users to manage expenses from anywhere, making it easier to manage expenses on the go.Integration: SAP Concur can be integrated with other enterprise systems, allowing organisations to use Concur with other applications they already use.Visibility - SAP Concur provides real-time visibility into spend, enabling organisations to better understand their spend and make informed decisions.Spend policy management - SAP Concur enables organisations to create and manage spend policies to ensure compliance and risk management.Customer support - SAP Concur offers outstanding customer support and an active user community that can provide guidance and help resolve issues.

Cons

Cost: SAP Concur can be expensive, especially for small businesses, as it requires an annual subscription and may involve additional costs for training and configuration.Complexity: SAP Concur is a complex system that can take time to master and configure, which may require additional training and support.Customisation limitations: Although SAP Concur offers customisation options, it may be limited in certain situations where organisations require further customisation.Limited integration: Although SAP Concur offers integration options, there may be limitations in integrating with some enterprise systems.Customer support: Although SAP Concur offers customer support, it can sometimes be difficult to get a quick response to a technical issue or question.

Pros

In sales, I am extremely busy, have much to remember, and much to stay on-top of. Managing expenses is not a priority but has to be done. So glad I can upload receipts at time of order to keep my focus on what is important to me... SALES! And direct deposited money, cant go wrong.

Cons

Wish the app would tell you when there is an issue before submitting to my company. Then I have to ask my management to deny so I can fix and resubmit. Meals with others is a little clumsy on what info the app needs first to save, then upload receipt.

Pros

The reassurance of knowing where your money is being used. The ability to track and report where employees are spending it. The comfort level is extreme. Knowing reimbursement will be promptly handled. Multi level of approval options, allowing less probability of misuse of expense reimbursement.

Cons

No way to bypass order of approval, if staff was out of office. Hence incurring back log and time consumption.

Pros

It is a very well designed and laid out expense reimbursement system. Easy to file each expense by date, expense type, and very easy to upload supporting documents (i.e.-receipts and statements)

Cons

The only thing that I had to learn about the system that wasn't self evident is that when you upload a document onto an expense claim, you then have to attach it to that submission as well. I had to learn the hard way after completing a report that none of the documents that I had uploaded had automatically attached so I had to go back in and redo them. However, once you realize this you don't make that mistake again. This is the only frustration that I ever had with the system and as stated, it was only a problem once.

Pros

Its very straightforward and easy to use/navigate. I love that I can be the delegate for others on my team. Instead of being required to run refresher courses for them every time they need to expense something, I can just go in and do it myself. Although the software is very easy to navigate anyway.

Cons

I do not like on the first part of an expense report where it makes me use the drop down menu for my finance codes (fund, account, etc). It should be satisfactory to type in my codes without needing to click on the drop-down that corresponds to what I want.

Pros

App is very user-friendly for expense reporting and approval. Occasionally I also use it to book hotels abroad.

Cons

It has poor local booking database. Mobile app needs further development so it's more user-friendly.

Pros

SAP Concur is an incredibly powerful tool for managing business expenses, with features that make it easy to set up and maintain expense tracking. It's also incredibly intuitive, allowing users to quickly get the hang of the system and make the most of its features.

Cons

SAP Concur can be quite complex for first-time users, with a steep learning curve and a lot of options and functions to learn. Additionally, the cost can be quite high for large businesses, which may make it out of reach for some.

Pros

I like the fact that it integrates well with other systems that we already use like the SunSystems API to allows us to integrate our SunSystems which the Finance department uses. I like its easy and clear workflows which are intuitive even for a novice and non technical stakeholder. I also like the customisation option because in my organisation we got an offering that uses our internal financial lingo and policies making it easy to transition to the system. I also like the report header function which allows you to enter repetitive fields that would be common for every expense so that it automatically populates them for you when you create a new expense. I also love the modern UX and UI which is consistent to most web apps that people are already used to. I like the fact that it is cloud based and only needs a browser to access the full application without having to install a client or agent or dependencies on your machine which improves mobility as you can do your business wherever you can get a browser and internet access. Mobility is huge in my organisation and this is a feature which save us lots of time and money. i like the feature which allows you to dedlegate roles to a colleague allowing someone to manage your requests and/or expenses on your behalf where you might be busy or on leave. I like the audit trail feature which allows efficient tracking of your requests and expense reports. This feature updates you on the status of your request at all times.

Cons

The fact that you have to upload receipt images one by one and you have no option to multi select. However this is minor compared to the value I get from all the other features that it provides me. a few extra clicks wouldn't hurt.

Pros

I like that concur is a program that can track your personal and work expenses. You can link up a credit card, and once you charge an item it goes directly to Concur and whos up on a list for you to add to a current or future expense.

I also like how Concur has a phone App to let you upload receipts on the go so you don't have to carry them around everywhere with you.

Cons

This program is not very user-friendly. It seems like it is an older progam that has been around for a while, so it works, but not as fast and easy as a more up to date program. This is the only expense program I have ever worked with, so I cannot say if it is better or worse than others. I have to use it for work, but I really wish my company would source a newer easier to use program.

I have to relink my credit card, and could not figure out how to do it online. It is linking, but it is linking my other 2 personal accounts that are at the same company, which I do not need linked. I cannot figure out how to fix this! This was actually kind of frustrating, because I searched the concur site on how to fix my problem and could not find an answer. I then searched for a phone number of who I could call that could help me, and I couldnt even find a phone number to call! I gave up on fixing this - as my card does link, I just delete the other items that I don't need linked - but it shouldn't be that hard! So for that, I gave customer support not a great rating here.

Sometimes an amount will upload wrong, and I cannot edit the amount. I usually just detach the receipt, delete it and add a new item with the correct amount and attach the receipt, but then the card charge is not linked, and my company needs them to show they are linked.

I wish the matching process was a better, as well as the nightly hotel charges too.

Pros

The software has the capabilities needed and desired for good AP processing/workflow.

Cons

The SAP Concur staff doing the invoice processing obviously have no idea what they're doing. They are poorly trained. When I called for service or clarification on an issue, nobody was ever able to answer my questions. The only person I spoke with who seemed to understand me was the sales rep. The staff processing our bills clearly didn't know the difference between an invoice and a statement. They don't follow directions. And on countless occasions the software held back checks that were supposed to be mailed out and resulted in deteriorated vendor relationships. When we believed our bills were paid, because we'd processed them and submitted them as approved for payment and received confirmations that checks were cut, we found out from our vendors that they never received payment. I spent more time chasing down what Concur did WRONG than they spent actually processing our bills.

Pros

The software allows me to sort submitted expense claims by date, currency and location. Within the expense claim the software is very user friendly, allowing the user to select from a wide ranges of expense types, departments, countries and entities. Features such as the automatic foreign currency calculation, mileage calculator and integration with corporate credit cards are very useful for the user and saves alot of time. The software is also very customizable by allowing the admin to change expense types departments, managers and other settings. The admin is also able to view a variety of reports that are very useful as well as features such as expense connect automatic payments and allowing access for the admin to act on behalf of another user.

Cons

The website tends to have periods where it is unavailable and doesn't work. This is usually resolved within a short time and the site returns to normal. Also the customer support for Concur could be improved in my opinion as there have been times I have had issues and they have been unable to help me.

Pros

Easy Use Interface: SAP Concur has a simple interface that makes it easy to navigate through all of the features available. The layout is clean and intuitive, making it easy to navigate through the program.Time-Saving Features: The time savings features of SAP Concur make it stand out from the rest of the travel management software options out there. The ability to create reports quickly means that managers can spend more time on their actual jobs instead of having to deal with tedious tasks like report creation and data entry. In addition, managers will appreciate how easy it is to see where employees are spending their money so that they can make adjustments if necessary.

Cons

There are a few things to consider when thinking about using SAP Concur for your business. First: it is important to know that there is a cost associated with using the software. Secondly: some businesses may find the learning curve to be a bit steep. Finally: Lack Of Integration With Other Systems, While there are integrations available for some other systems such as Salesforce, there are many other solutions that do not have integration available yet or may not ever have it available due to restrictions put in place by other companies who do not want their

Pros

this is the most comprehensive product on the market for expense report and travel booking with easy integration

Cons

The software tends to be expensive with the add on options to the basic set up, such as travel bookings and others
It may seems a bit slow to answer at time and the customization require some work with the SAP team , not always the best at customer service

Alternatives Considered

Expensify

Reasons for Choosing SAP Concur

Expensify iwas too basic for our needs

Switched From

Expensify

Reasons for Switching to SAP Concur

better overall solution

Pros

As a weekly traveler, my expenses add up quickly. This software allows easy import of receipts, tracking of projects, and submission of expense reports. You can use your camera to take a shot of a receipt so that you don't lose it (which is a great thing for me) Managing multiple expense reports, assigning the reports to specific projects, handling foreign tax exchanges, even the submission of the reports and tracking their progress, all made easy with Concur. I like having the mobile app that syncs with my laptop app as well.

Cons

Sometimes it is not so easy to match up specific receipts to the correct expense when you have multiple ones for the same vendor. Not sure how to remedy.

Pros

It's convenient to have all of the organization's expenses in one place. With a large workforce, the system can track expenses and reimburse those who have already spent money on the company's behalf. Before reimbursement is made, the direct supervisor can authorize and verify the process. The direct deposit feature of Concur is extremely useful.

Cons

I dislike how limited the accounting review process for receipt management is, but aside from that, SAP Concur is a very user-friendly system that is simple to train new employees on.

Pros

It is very intuitive, very flexible (since we are connected to other systems and it works quite well). It is a tool that offers an endless number of features that any company would like to have in order to optimize its employee expense & travel management.

Cons

The only cons against SAP Concur I find is that, being a person who implements Concur projects in several countries, SAP Concur only works with country specifications when these are legal requirements.
That is, if it is not a legal requirement but it is a constant practice of the company, Concur does not provide it.
I think this is a cons against the tool, since it leaves users unhappy and in need of more (most of the time what happens is that users gain some features, but lose others - country specifications - that were already automated in tools previously used). However, I love the tool and I think it is a great asset.

Pros

Great program. You are able to upload receipts and even use your mobile for pictures and logging trips/expenses and even meals while travelling. The best feature of this is the mileage calculator. If you are like me, you travel for work. All you simply do is enter your starting point, and end point, and it does the rest! You can select one way trips or round trips, and the mileage gets calculated automatically. Reporting out of the software is great as well, and breaks everything down perfectly for those days in audit. Must have for any professional whom wishes to avoid paper expense reports!

Cons

I couldn't find anything I did not like with this software. I have used many before but hands-down this is the crème de la crème. I wish more companies used this program, it's easy, accurate and gets the job done in little time.

Pros

I liked that the softwares expense platform was very easy to use. The approval flow and reminders are great tools and often come in handy.

Cons

It’s hard to keep track of what expenses have been paid and haven’t been paid.
Also the reporting aspect is very poor.

Alternatives Considered

Chrome River EXPENSE

Reasons for Switching to SAP Concur

Ease of access and price

Pros

I love that Concur keeps record of payments for the sake of logging our expenses for the month. It's very simple and user friendly as far as creating reports and submitting them. My favorite feature is the fact that you can email your receipts from your email to your concur account so it is easy to attach them to a receipt for simple coding. Overall, the whole bookkeeping process is made super easy because of the way Concur is set up.

Cons

There are occasionally some weird auto-fill issues that pop up when coding a receipt, and there are some cases where it becomes challenging to know how to code something when no options for expense type quite match what the expense was for.

Pros

Paperless, pretty user friendly. ExpenseIt

Cons

The imaging and how often it goes down or slows up. I get a LOT of calls on this. I wish it were more adaptable to project billables for your clients that bill their clients. It's hard to pull this information out of Concur easily. Would love to be able to select project reimbursable in images rather than have to print the entire receipt images or hunt and peck. Time consuming

Pros

I think concur is extremely convenient, and am glad my company offers this option for expenses. It doesn't take me long to complete expense reports, and it helps me stay organized and make sure I am actually getting reimbursed for all of my business costs. I like that you can start a report and then come back to it later (ex. if I forgot a receipt at home, I can still enter all the other details, and then attach the picture later).

Cons

Some of the pre-determined fields are frustrating, though I understand not allowing random values to be entered. Example. sometimes the city I'm submitting an expense for won't show up, and then I'll need to search around for a city that's close and also an available option within concur.

This also may be due to a lack of concur training from my own company, but I don't really understand the difference between an expense "report" and a "request"- I'm not sure if these really matter at the end of the day, so would prefer options be streamlined and perhaps explained (like an FAQ, or ? you can hover over to answer common questions).