Extensiv Order Manager Reviews

Pros

Skubana has people you can actually talk to, they know their business and understand yours. If you're looking for a selling platform then look no further. I've been in contact and used many. Channel Advisor: I never signed up with CA since tier pricing is a joke which is always to their advantage and you still need to hire many additional companies to actually make all the gears turn. Sku Vault: I was with this company for 4-6 months and by far the absolute WORST out of all of them, 3k+ start up fees to launch on a platform that never worked. Overselling often and only way to contact them to resolve was to "submit a ticket" to an email system that had "bugs"(I have e-mails to prove this) I was forced to leave Sku Vault and go back to Stitch labs. And of course, you can't get the start up fees back. Stitch labs: My second favorite (behind Skubana) and actually a good company. I was with for a few years and they were good but still they're missing tools I needed which skubana has. Seller Cloud: paid the fees+ start up and never went live so it was a loss. I was sold on many tools they said they had and the further I dug (after start up fees paid) I realized they were not a fit.

Pros

Ease of use
Automation
Amazing customer service
Automatic PO
Audit Controls
All shipping carriers
Connects seamlessly to WMS software + every other program you need
Unlimited listing SKUS per marketplace
Easy to migrate and get started
FTP to connect directly to your supplier
Complete dropship automation

Cons

It is all in USD, it can do conversions perfectly but because we are in Canada it required some quick conversions at times.

Pros

Web-Based

Rep. was an amazing individual. If you are so lucky to work with him he will do everything in his power to help you. I cannot say enough positive things about my interactions with this gentleman.

Cons

Too many required "integration partners" and "connectors" in order to use the software.

Cost for value. Each "integration partner" and "connector" has additional integration and monthly fees. Some are very expensive on their own and some are minimal but once you add up all the "integration partners" and "connectors" required to make Skubana function you'll have a hard time justifying the costs.

Inventory accuracy.

Pros

#1 we make more money. The integration accross all channels yet we still control all pricing , inventory from the single cloud system flat out genius. Unlimited users, everyone on my team has access to everything at anytime. Not just one or two but everyone. The ability to use 3PL's that integrate directly into Skubana is allowing us to lower our costs and reach more customers faster. The customer support with the dedicated support specialist is the best we have ever seen. Anytime ANY of my staff have had an issue the support from Skubana has been second to none. Fast, accurate and exactly what is needed in real time. All inclusive. Over all Skubana is all inclusive, support, users, native features etc. all part of what you get. Love it.

Cons

Would like to see native two way communication with Quickbooks. Skubana has a 3rd party app at an added cost that will allow down loading into QB but not two way.

Pros

See above, incredibly well architected, flexible and holistically integrated warehouse, inventory and order fulfillment system.

Cons

The product is early stage, so every once in a while we run into small bugs or missing features. That said, I have never seen a product team respond and act upon customer feedback as quickly as the Skubana team. Bugs are fixed within hours, new features rolled out within days.

Pros

Intuitive - Skubana is incredibly intuitive to use. All of the features and functionality are set up to flow in a very natural way. This is especially great for our end users but it also keeps our training and operational costs down.

All-in-One - No system is an all in one solution but Skubana is pretty close. We can manage an enormous amount of our business through Skubana directly or through one of their ever-expanding App partnerships.

Onboarding - Skubana assigns a point person who walks you and your team through set-up and use of the system. Honestly, they hold your hand so that even technically challenged implementors and users can run w/the platform w/out much effort. This is a huge bonus for smaller companies w/out a lot of resources.

Trouble Shooting - I've never been through an integration that didn't have set-up issues. Skubana works as your partner and your advocate to push issues through to resolution.

Pricing - A company would be hard-pressed to find another solution that does as much as Skubana does.

Cons

I wish they had a bigger staff to do even more great things! The current system already has great functionality. But I know they have more in the pipeline. Skubana's only limitation is its bandwidth and time.

Pros

Skubana Does What It Says!
I have tried multiple solutions over the years, and every time you start to use the software and it falls short of something huge it was supposed to do. Not at all the case with Skubana, it continually helps us grow. Skubana has also helped us effortlessly ship out of 4 storefront locations along with automation between several of our distributors who dropship.

One of the best parts about Skubana is the analytics. Now we know exactly where we are making money and what we need to improve. Having this feature is nearly priceless and saves tons of headaches cobbling stuff together that ends up not being entirely accurate. WIth Skubnana it's all right there.

Lastly, the customer support is amazing. I have never had such good accurate support using any other services. Ryan and Chad have been amazing to work with,

Pros

Sales increased by over 50%. Best all in one SaaS and always adding more features and integrations.

Cons

No Cons as this software has changed our business. Any feature or integration that they do not have they are always open to suggestions

Pros

- total back-end solution for ecommerce businesses big and small
- includes many features and integrations
- lots of new features and integrations always being released
- ground-breaking analytics (now and more coming)
- superlative support

Cons

- learning curve is steeper than expected

Pros

Onboarding team is amazing
Great inventory management

Cons

Some part are little tedious
No repricing feature
Still not 100% functional after 1 year of tweaking (but we are much better of with it than without)

Pros

Skubana's inventory system is very reliable. It tracks outgoing and incoming units well and rarely if ever gets the units wrong. If you are looking for Inventory Management software mainly to track your inventory across multiple platforms, which you should, then Skubana works great.

Cons

Although the interface looks nice, there is a lot of work that can be done. A LOT of the bulk functions need to be done by uploading spreadsheets. Even simple things like selecting/editing multiple items is not an option. If you want to edit something you have to do each of them individually or upload a spreadsheet.

Skubana needs to improve on a few of their secondary functions: Their shipping module is very inefficient and time consuming, and if you want any sort of efficiency you would probably use another shipping software.

Pros

It was a while ago but I loved the launch process. Skubana will have a dedicated rep work with you to setup Skubana while you are currently in the transition person away from your current provider!

Cons

There isn’t anything that I dislike. Skubana is very responsive with their CHAT function anytime we run into issues.

Pros

- Performance oriented for large sellers
- UX that mostly makes business sense vs UX designed by coders
- Multiple warehouses, brands, vendors and channels
- Strong auditing and user controls
- Great value for price
- Good support
- API (but not strong on documentation)

Cons

- Small UI/UX bugs that persist
- Occasional performance hiccups
- Many useful features (bots) have poor documentation

Pros

It's great to have all our marketplaces at the same place, it ties it all together.
It's easy to keep track of orders, inventory and statistics. And since we're working from different parts of the world it is very helpful to have everything under one roof

Cons

It can be a bit overwhelming with all the different features that Skubana can help out with. But if you just take it step by step and not try to get into everything at once it is a very helpful marketplace.

Pros

I really like the auto-PO feature and the product bundling functionality... it saves us a lot of time. I also like the ability to manage all our orders from one location. Skubana connects to all our channels including Amazon, FBA, Walmart.com, and our own Shopify website. The analytics section helps us see what's going on as far as lost profits, COGS, etc.

I can't wait until they come up with listing management features!

Cons

I wish it would send me emails when I get an order I need to fill, or at least highlight the "Order" menu with the number of order that need attention as a little badge overlay.

Pros

Automated our business. Saved hours per day on tasks.

Pros

The software is not only error-free but allows us to integrate all the moving pieces. This is a huge relief for us.

Cons

I don't see any downside to this company at all.

Pros

makes life easy when it comes to sorting loads of incoming Amazon info

Cons

sometimes small shipping details get lost in the fray, as well as the PO system taking a while to get down right

Pros

This product is well thought out. It is the difference between running a successful online business.

The cost savings are immense.

Cons

The price is a little high, and will be expensive for a small start up company.

Pros

We spent a lot of money trying to find everything that skubana can do. I wish we found them earlier. The best part is to be able to forecast inventory needed across multiple fulfillment centers around the world.

Cons

It's all good. Takes alittle bit of time to setup...but they do the work for us. so its great!

Pros

I love how user friendly this software is. I was new to e-commerce and this did not make the transition overwhelming.

Cons

Too many glitches. Search feature needs work and can be very particular. Add in a space after an order number and you'll get zero results. Can be very annoying.

Pros

There are tools that I hope I never have to work with. Fortunately, Skubana isn't one of them. I was completely new to logistics when I first used it 5 months ago and didn't know what I was doing, but I found my way around rather quickly. Here's what I like in particular

* Great customer support with short response time
* Feels stable
* Mostly intuitive
* Feature-Rich
* Short loading times
* Rather modern UI

Cons

The biggest downside is its high price. Of all services and software we use, it is the most expensive one but maybe that's just because the price is (probably) calculated based on the number of orders and revenue - both of which don't say whether or not your company is making a lot of money ;-)

Other than that, there are not many cons I'm aware of. The UI could use some small improvements here and there (filterable tables, ambiguous use of the word "Export", fields that look editable but aren't) but those are really just minor issues.

Pros

Their support staff

Cons

The shipping module

Pros

Makes my job easier syncing, managing shipping across muliple channels such as Amazon, Jet, Shopify, Walmart and more

Cons

lack of live support I.e. would like a number to be able to call in and speak to someone about an issue for immediate solution

Pros

I like the vast array of functionality, intuitiveness and how well thought out the system is to really help your business thrive. It's meant to cut out mundane everyday tasks as well as streamlining difficult business processes. It's made keeping an eye on all sales channels easy.

Cons

No real complaints other than maybe manufacturing processes haven't been added to the software yet. It's meant specifically for Finished Products so if you handle any manufacturing and need WO's or BOM's that won't be incorporated, at least not yet.