TheraNest Reviews

Pros

TheraNest has EVERYTHING in one place. I have search high and low for several years; applied, signed up, and trialed several other soft-wares, and none of them compare to TheraNest. The Client Portal is a surprise when I share the feature with my patients. The Customer Service being accessible to all providers (Inters and Residents alike) is a huge plus so I do not find myself training (and retraining) through the semester to a new class when they can find the answers easily on their own.
TheraNest makes the end of my session a 10 min wrap up with documentation, and the end of my day a 5 min wrap up to submit ALL billing. I save money on not having to hire a full-time employee to manage my billing and claims; merely a contract when there is an issue with the insurance themselves and a phone call is needed beyond my knowledge.

Cons

The only thing I could ever wish for, is prescribing rights and abilities. I plan to expand my company into the Medical Realm eventually, and this is a feature I plan to discuss with the developing team.

Pros

When my business partner and I decided to go into private practice together in 2016 we looked at many different EHR/PMS software brands. I read reviews and did trials of the top 3. TheraNest was by far the most comprehensive, cost conscious, and easiest to use. They are always working on improving and expanding the functions and listen to customer feedback. I occasionally look at others to compare again, but TheraNest continues to be the best!

Cons

I wish it kept track of when I create and send invoices to clients. I have to download and save them in my files, so I can keep tack of when and if they were sent.

Alternatives Considered

TherapyNotes, SimplePractice and Therasoft Online

Reasons for Switching to TheraNest

TheraNest was by far the most comprehensive, cost conscious, and easiest to use. It meets my practice needs.

Pros

Ease of use. User friendly. U have heber had any negative or troublesome issues.

Cons

Nothing to not like. I very much enjoy using Theranest.

Pros

Our company did not like anything that theranest had to offer.

Cons

Theranest has no customer support. You can email for days and still never hear back. You can also have video conferences with head support members and still get nowhere. We have been dealing with issues with Theranest for over 5 months now. We are still getting no support nor any communication back.

Pros

I most like the one location for all aspects of our business. We have grown and TheraNest can handle the growth giving us accurate reports and scheduling practices.

Cons

The app is less reliable and not as user friendly.

Alternatives Considered

SimplePractice

Reasons for Choosing TheraNest

We needed one program to handle all aspects of client care and service.

Reasons for Switching to TheraNest

TheraNest could handle our size of company

Pros

I have used Theranest for over five years since starting my solo private practice. The ease of use has been outstanding. I have everything I need to keep organized records, appointments and invoices all in one place. I transitioned to providing Telehealth seamlessly with Theranest during the Covid pandemic as well.

Cons

There is really nothing I don't like about it.

Alternatives Considered

EHR 24/7

Reasons for Switching to TheraNest

I thought TheraNest was more user friendly and customizable.

Pros

Uploading documents into client's charts was a breeze. It made it easy for my staff and I to review charts electronically. The calendar feature is very user-friendly.

Cons

It was very difficult to figure out how to co-sign on my staff notes. I needed this function and found it hard to set up. Setting up each staff person was a little difficult.

Alternatives Considered

SimplePractice

Reasons for Switching to TheraNest

TheraNest was affordable. It didn't charge me per staff as some other programs. That was financially feasible for me and my agency.

Pros

Easy to use and excellent for record purposes!

Cons

Ledger can sometimes be easy to click wrong key.

Pros

It is quick and easy. I can focus on my clients instead of an EHR system.

Cons

If the power goes out, I have to start my note from scratch.

Pros

I like the layout of the progress notes and the layout of the chart.

Cons

It is very easy to use and learn compared to other EHR´s that I have tried in the past.

Pros

My staff and I would unanimously agree that the calendar is amazing. I loved the ease of use, the color coding and the emails the system sends when appointments are booked. Although the repeat function was awful. We would delete appointments for the future, wouldn’t see any for the future and the client would show back up again.

Cons

The billing, after being with them 6 months still never worked. Our office has central scheduling and multiple tax id’s. We were told they were capable of handling our size company. Our billing never went out properly and we never got a single EOB back through the system. When I confronted them about it, I was told at least my Blue Cross would be manually uploaded for us weekly and they would make it a high priority to figure out why those were not posting. I was told this the beginning of August. They uploaded those EOB’s once for us and the issue never got resolved.
You also cannot call and reach customer service. The customer service is all through chat and they have very limited office hours.
The reports are great for a small company but very limited for larger practices like ours.
Luckily we held on to compulink during this time and sent all our billing out through them.

Alternatives Considered

Kareo Clinical

Reasons for Choosing TheraNest

Because we need a system made for mental health.

Switched From

Compulink Healthcare Solutions

Reasons for Switching to TheraNest

Because I thought it wills be better for what we do. I was wrong. It’s 6 months later and we have signed with Kareo.

Pros

ease of use in terms of scheduling, billing etc. Clearly did not check out customer service.

Cons

The organization obviously does not have the infrastructure to be able to provide timely or useful customer service. It typically takes several days to a week before you hear back and then will likely have to schedule call for another week later. Customer service completely stinks. Other companies like Practice mate etc will answer phone calls and troubleshoot problems when it work for the customer, not when some technician can set up a call. Twice the time alotted for call hasn't been enough and we've needed to finsih call at another time.

Pros

The product is intuitive and easy to use. I love the note writing (can copy from last note), treatment planning (wiley system) and billing features. I love that TheraNest is constantly updating and making the system better and better!

Cons

Creating custom forms can be difficult. You can't copy and paste a document easily and have to re-create each one. Once you get used to it, it becomes easy just takes some learning :) Sometimes it takes a day or two to hear back from customer service if you use the chat feature.

Alternatives Considered

TherapyNotes and SimplePractice

Reasons for Switching to TheraNest

Yes! I did trials for these 3 programs and chose TheraNest!

Pros

It took me a bit to get to learn all the ins & outs of the software. However, on a personal level, I have to practice something until I am able to do it with ease. The Knowledge base in Theranest helped me look up anything I needed to learn to do and the instructions are very easy to follow, especially because they have videos to show you as well. Thus, it was in this way that it made learning how to navigate all the features with ease.

Cons

The process that was the most difficult, and still have not figured out is the APEX system, I thought I had gone through all the steps, but it still kept giving me trouble and then I gave up.

Alternatives Considered

SimplePractice

Reasons for Switching to TheraNest

I liked the aesthetics of TheraNest and it seemed more user friendly when I was doing the trial period for both products.

Pros

I like that it is easy to see whether or not I completed my notes. Integrated Telehealth appointments.

Cons

There's not a lot of ability to see multiple calendar dates at once or move between dates. I get charged for every little thing.

Alternatives Considered

SimplePractice

Reasons for Choosing TheraNest

Change in venue

Switched From

Cerner Specialty Practice Management

Reasons for Switching to TheraNest

My partner liked it better than simple practice

Pros

The Telehealth platform is the pretty decent with few session interruptions and great integration of the Wiley resources.

Cons

Customer service is poor. If you start to have a problem with anything and become dissatisfied with their attempt to resolve it. Forget it, they will make it difficult for you to get out of any contracts.

Pros

Set up to document all phases of counseling; ability to upload documents into client records; MSE with each progress note; can email clients through client portal for HIPPA compliance; clients can securely complete, sign, and submit intake paperwork through client portal; ability to accept credit and debit cards easily for services rendered; GREAT invoicing and billing features; automated appointment reminders; integrated calendar; multi clinician capability; Wiley planner and progress note features; the reports feature is fantastic for tracking payments, invoices, and notes status. Subscribers can also develop custom forms for clients or for clinician documentation needs. The help and tutorial features are easy to follow, and customer service has been responsive. TheraNest continually seeks feedback about subscriber needs and uses that feedback to improve their product. There is also an internal office chat box feature.

Cons

Like any product, it is not perfect. The calendar feature is good but has room for improvement with respect to appointments spilling into nonwork hours or the occasional time I choose to see clients outside my regular hours to compensate for conferences or other needs taking time from my regular client schedule. I understand this issue is being addressed. Progress notes can be lengthy due to incorporation of the client's entire treatment plan into the note. I have yet to find a way to mark treatment goals and objectives as completed in the treatment plan even when using the review feature. This would be a helpful feature to track a client's progress quickly and for planning future session interventions to address unmet goals.

Pros

I tried several different software systems prior to finding Theranest. All the other softwares systems were made for Therapist who had their own practices, or for Practice Groups. I needed a compliant EHR that would allow me to store my client notes, and allow for my supervisor to review and co-sign with ease. I kept running in to EHR's that would charge extra for my supervisor to be added as staff, or would force me to use unnecessary features before I could create my client's progress notes. I also love that Theranest allows for some modifications to help fit my needs better during use. I also love the option to add the Wiley Planner and Progress Notes plan so you can have the Wiley Planner at your fingertips with drop-down boxes. (I have not been able to subscribe yet, but it is a cool option). I also cannot say enough about the customer service. I have received nothing but quick responses, and personalized help when needed. I had the pleasure of working with Allen Chew to help answer my questions via phone and email, so ask for him if you can!

Cons

At first, there was a slight issue with being an admin and a therapist under the same sign-in. I was told I would need two different logins, but I figured it out where I was able to keep my same login. So far I have not come across any issues with doing it that way.
Also, I do come across a lot of boxes/fields that I do not need in my notes or intake documentation that I wish I could delete. I can easily skip these unused boxes, so it's not a big deal.

Pros

I love the clean interface and the ease of use this product provides. As someone who is not particularly technically savvy, this was an easy platform to learn and to teach. Secondly, and VERY important to me, the customer service is exceptional. They respond in good time, and they are incredibly helpful when they do. Its worth mentioning, that often I'm sending in a request for help at the end of my day, knowing that I won't hear back until tomorrow. While I usually loathe being referred to an article to address a problem, the articles they provide are exceptionally written, and give clear concise STEPS to resolve an issue. (Kudos to their writer, who is worth her weight in gold). So I can say we are extremely happy that we switched to Theranest.

Cons

I haven't found any yet. We've had this for 6 months and nothing has happened that is problematic. In fact, its been a pleasure learning and working with the system and the Theranest Team. (And they are a TEAM) [SENSITIVE CONTENT HIDDEN] particularly is phenomenal. I even like the bot system that does the initial chat space! I usually hate that but its SO effective.

Pros

Flexibility to manage the calendar without losing information. I like the options. Being able to add service codes for a busy practice.
The in-practice chat is invaluable for the clients using it. Search and expanded view are very helpful.
Powerful and speedy when uploading files.
Real support. I've made requests for changes (along with others) and received attention. I've found some 'hacks' that made my task go smoother and enjoyed sharing them with support.
Colorful. May seem a little thing, but we can have distinctive identity on the calendar for each or for all. Not necessary to open a completely different screen.
Every effort to be secure. Never a problem with security or an uneasy hint that things aren't working right.
Almost zero down time. We're working with 'machines', there is bound to be some down time, but the occurrences have been rare and quickly solved.
Professional action. This reflects on patient desire for security. The appearance and behaviors for entering information are professional.
Ample patient reminders. Patients can respond to reminders to connect with me if we miss one another on the phone. Email is especially good for this.
I reviewed this software about a year ago and have come to like it even more.

Cons

A disappearing con: tutorials and knowledge base has expanded during the time I've been using the software.

Pros

Software is very user friendly and intuitive.

Cons

Some of the add-on features are more complex. Billing and credit card processing. The training when taken a while ago seemed to move too fast. Seems training is now mostly on-demand type components. Help can be delayed at times (I suppose this is due to COVID-19, but not absolutely sure.)

Some of the modules with casework seem incomplete. Creating treatment plans for instance - - it is difficult to update the plans. Only option is to add addendums.

Alternatives Considered

SimplePractice

Reasons for Switching to TheraNest

Cost and ease of use.

Pros

I liked that I was able to submit insurance simply and quickly, with claims accepted and paid in a reasonable time frame. I like being able to have my clients fill out on line forms so that their information is easily accessible. Setting up appointments is also easy and am able to set them up on my phone app as well. The price is more reasonable than all the others I checked out. For an extra $10/month I am able to provide telemental health appointments securely to my clients. Customer service has been very helpful and they have been able to solve any problem I am having.

Cons

Phone App does not have as many features as Simple Practice, which is why I first chose Simple Practice over Theranest. Forms were not as easy to create as Simple Practice. Sometimes takes a while to get my questions answered. Would like to have someone available by phone that was more easily accessible.

Pros

It looks great, the implementation of Wiley planner is fantastic, and it gets the job done. The color scheme is nice (it looks pretty)

Cons

Extra fees for: wiley planner, customer portal, reminders, adding staff (pay once to add them, then to give access to wiley, then to give access to client portal!), more than 30 clients, etc! Plus, there is a 10 mb limit on uploading docs to client files. The editor for the intake paperwork is atrocious (let me upload a PDF!). The credit card payments take MONTHS to post in your account. No direct notifications when a client messages you! Unable to edit "non patient appointments" on the mobile app! Several buttons within forms direct you away from a page WITHOUT SAVING PREVIOUS INFORMATION! I've worked with other EHR's in the past and this one is not the worst, but the fees leave a bad taste in my mouth. There are other EHR's that just offer a flat rate and do ALL of these functions. I will be switching at the end of the year.