Restaurant365 Reviews

Pros

Once set up for your location is complete it makes managing inventory and ordering from vendors incredibly simple. You will be able to locate problem areas quickly.

Cons

Set up is extremely time consuming and you will definitely pay for the benefits it provides.

Alternatives Considered

Pros

Ease of use, in depth customization and all of the information that you can need for restaurant management

Cons

Bugs, crashes, faulty features, but that's about it

Pros

I like the features in this program. However, the learning curve is too high. I like that is on the cloud and the customer service ticket items are quick to respond. The potential is there.

Cons

The basic accounting functions should be set up easier and more standard. (P&L, Balance sheets, customer statements, chart of accounts). There should be a standard template that then can be tweaked for the business. We have never been able to use other features as they are difficult to figure out and we are still having problems with clearing bank items. Everything costs money to fix. The onboarding was overdone. Way too much info and is cluttered.

Alternatives Considered

Reasons for Choosing Restaurant365

Switched From

Reasons for Switching to Restaurant365

Pros

Pros include - cloud based system, unlimited amount of users, ability to have invoice images attached to invoice entry, bank reconciliations are quick & efficient and rock our socks off, there are multiple reports available that are pre-built and can be customizable, the ability to drill down into P&L's and balance sheets has taken our team to the next level with auditing financial statements.

Cons

Some of the cons we have experienced is that the dev team can't fix issues in a timely manner. We'd like issues resolved quicker but it may take more time than we hope. We wish the search function was a little better. You can search anything but in order to get results you have to know how it was entered into the system.

Pros

R365 has nearly all the software a restaurant would need in 1 solution. Inventory management, accounts payable, scheduling, payroll, etc.. We like that the software is specific to the restaurant industry and that the customer service seems to be very quick and efficient.

Cons

As compared to the previous software we utilized, R365's interface is less user-friendly. It has been a bit more difficult to produce the reports that we were used to and the scheduling interface is lacking certain staff notification features for schedule changes. While R365 is continually improving and providing features, we will continue to learn the software more in-depth and be able to take advantage of everything it offers.

Pros

If you only listen to what they are selling you, then this is a solid product. On boarding was outstanding and setup was handled well. Nice that it is cloud based. Dashboard took a long time to reflect the correct information. Now it no longer works and we have been told for a month that additional resources are being added to solve the problem. If they could do everything the sales people claim the program will do then it would be a solid solution. Unfortunately, sales and functionality are not in sync.

Cons

Misrepresentations. There were a bunch of features discussed before our decision to transfer our systems from Compeat but have spending multiple hours trying to figure out why many inventory features like PAR's do not work we were finally told that the feature was still being developed. Here are the types of answers from support we are getting after a year

"There were some issues discovered that forced us to roll it back with the intention of re releasing it shortly after. It has been deprioritzed since then however I am expecting it to be re released this qtr. I will follow up with our product team to get a more concrete expectation for you. "

Or "They are working to correct in a more targeted fashion with additional resources now involved in the project. Regardless, I escalated your inquiry just to make sure all parties are aware of what you are experiencing."

No solutions

Pros

The accounting and GL is stronger than any other combined analytic and accounting software I have reviewed. The budgeting tool is excellent. I greatly enjoy the ease at which data can be exported to Excel and reimported back into Restaurant 365. Overall, Restaurant 365 has help me train my operation managers to become business managers!

Cons

Does not handle credit card tips paid out in server and bartender paychecks.

Pros

What I like most about Restaurant 365 is the cloud based functionality and the direct integration with other industry software's (e.g., point of sale system). The financial reporting ability is crucial to my Company and when we transitioned from QuickBooks to Restaurant 365 I saw an immediate return. I appreciate the emphasis that Restaurant 365 puts on continued evolution as a company and as a resource to the industry.

Cons

What I like least about Restaurant 365 is the Ad Hoc reporting - I don't find it to be very intuitive. I also dislike the vendor and customer profiles and the inability to to navigate the transactions section with ease.

Pros

I love that it's cloud based and has unlimited users and allows for uploading of excel CSV files (to replace manual data entry). It's great for multi-unit where Quickbooks can't handle that well.

Cons

The software will sometimes glitch in core functionality when new features are added even though that's not related. Support has been better lately, but struggled to keep up with new clients and new feature development.

Pros

Master Chart of Accounts, Vendors, and Customers. Easy to navigate for inexperienced users. Vendor AP FTP/EDI integration. POS integration. PR Adjustments. Bank integration. Ability to filter and search across all modules. Intercompany transaction automatic entries, cloud based. Constantly evolving.

Cons

Purchased item setup for EDI integrations

Pros

I like that 365 gives us the ability to share real-time financial information with the site level teams. They can run an Income Statement for the current period at any time without having to wait for our team at corporate to publish financials.

Cons

There are too many features that aren't available yet or don't quite work as expected. When I use this software I feel like I'm using an unfinished product. For example, the workflow approval for invoices has taken a very long time to release and it still does not always work correctly. Also, we've had issues with units of measure not converting correctly on reports, which was a back-end issue and took weeks for developers to fix. Lastly, we've had many issues with Stock Counts including odd, unexplainable pricing changes and counts that seemed to disappear after a 365 support person "looked into" our issue.

Pros

This software program makes processing every financial transaction so easy! We are able to track safe counts, leave important messages in the Manager Log, our food deliveries are auto-batched into the accounts payable section and all products we purchase are entered into this system. We can enter invoices and break them down to the cost of individual items, tax, proper categories and so much more.

Cons

I honestly haven't had any bad experiences with this software. The hardest part was getting it set up initially with all of our regular products, after that it has been smooth and easy to use.

Pros

Overall this software has a lot of very good features that have saved a lot of time. The automatic inter-company transactions have saved a lot of time, and having an EDI connection with the majority of our vendors saves a ton of invoice processing time. Server issues seem to have evened out, initially had a lot of connection/downtime issues.

Cons

Development time for new features is very slow and buggy. There have been features that were promised to be coming 'very soon' when we first implemented it that are barely out now after almost a year and a half. Reports in the system are wonky and not very customizable, options for categories are overall strange and don't make the most sense. The screens for processing invoices and journal entries is a mess on the eyes and it's not very easy to distinguish when there's multiple people processing/approving invoices. They just now added workflows as a feature but its still lacking from my experience with other softwares. There's barely any communication when there's going to be downtimes from the servers which creates a problem trying to get work done on a regular basis.

Things have gotten better over time, and things seem to be more stable performance wise.

Pros

I like that it easily integrates with Toast and Aloha POS. It is also very good at breaking down the different financial statements like the profit and loss and balance sheet. If you have multiple locations, it is nice to see everything in a single login and that you don't have to switch back and forth between locations.

Cons

If you don't have a little financial background it may be a little hard to navigate the software. The software is nice and comprehensive but if you come in as a user after everything has already been set up, it is a little hard to understand. I would like the training materials to be a little easier to understand or at least have videos. Sometimes the software can run slow which can be inconvenient if you are trying to do things in a quick manner.

Pros

Integration with vendors but only two of them were helpful

Cons

The complexity, lack of customer service, Had to create tickets and wait for days for a problem and most of them were never resolved. The app constantly crashes and malfunctions at best.

Pros

Restaurant 365 is a great cost cutting and accounting management tool. The third party implementation team is engaged and very helpful

Cons

The process for customer service starts and ends with sales, which had many false promises.
- Incorrect billing dates and cycles
- Bank connection issues, that were raised in sales call and promised to not be an issue are not a huge issue.
- No one managing the onboarding process. AP Payments beginning 5 weeks past go live date.
- multiple "tickets" that have never been resolved
- lack of being able to speak with anyone about resolving me issues.

Pros

I really love how easy it is for me to use Compeat. I can search, enter, void, etc. very easily. Anything that i am unable to do - I can easily search in the help box. I also like the fact that Compeat has a lot of warnings. IE when entering something in the wrong period or something duplicated. It makes it easier to not make mistakes.

Cons

We have been using Compeat for 7 years. Recently we had a switch in POS system and we were supposed to have an integration complete by Compeat with Harbortouch. There has been a serious lack of communication from Compeat. I would have given Compeat 5 stars in all categories if it were not for this. We have been loyal customers but out needs are just no longer being met.

Pros

We had over 7 people help implement this product. It has NEVER worked. Money wasted. Once implemented there are glitches and they only want you to pay more to help fix their issues. VERY UNHELPFUL.

Cons

The setup is hard and long and they are not the best teachers. They get frustrated with you not knowing the ins and outs of their software that doesn't work. They have a lot of turnover in their staff and you never have the same people

Pros

General ease of use, cross functionality between accounting, restaurant opps, inventory + recipe costing.

Cons

The product is unreliable. We keep experiencing the same bugs, only to have them return after a system update. Support has become increasingly detached and slow to respond.

Another serious deficiency is a lack of an audit trail function to track changes within the system or accounting transactions.

Pros

Integration of all companies on one platform and ease of financial transaction interaction between them AND fairly seem less integration with POS /Toast data

Cons

I don’t like the submit requests for improvements. This is burdensome and seems to go into a black hole or you have to become a promoter of your idea

Pros

1. Bank Activity - You can import bank transactions and based on rules you've programmed for the respective bank account R3 will automatically match and post transactions for you.
2. AP Invoice/Journal Entry Imports - With a few clicks, you can import bulk/large invoices (allocate expenses across multiple locations in an excel s/s, all of your rent invoices for a month) + journal entries (i.e. Deferred Rent for the entire life of lease).

Cons

1. It can be glitch-y i.e. DSS will poll out of balance without explanation from Support.
2. Reports only pull information for up to 2 years back - very inconvenient.
3. There's no add-in in Excel like Compeat eXcellent Functions so you have to manually download and entry GL Detail into a excel model.

Pros

integration of operations and financials.
Pushing work load down into grills (AP & Inventory Entries)

Cons

the lack of dependability. When learning, the learner seeks to find solid grounds and dependable actions. R365 has too many issues with not updating in a timely and clean fashion. Maybe its due to R365's cloud-based software, but the inconsistencies drive the new user whacko!

Pros

It is a great software for Multi Unit Restaurant Companies.

Cons

Never Udpates. Same software for the past 7 years.
SLOW
Customer Service is lacking
They describe themselves as Restaurant Professionals....ahh no...They work 9-5. Take off a week a year for a conference and dont work weekends. They do not understand the restaurant space which is disheartening.

Pros

I love the idea of everything this program offers. Their accounting processes, while complicated at first, are very well done and there are a lot of features that make accounting much easier. The ability to tie our POS system into R365 saves us a lot of time on daily reporting.

Cons

They are continually improving the software which leads to a variety of bugs and features that were previously working to have issues. They are usually resolved within a week or two but sometimes that causes a pileup of work waiting to be done.

Pros

As a first time restaurant manager, the ease of using compeat is great. Whether it is Doing the scheduling or an inventory issue, I am going to get it all done from and find all my info there. I like having a one stop shop to do all of my work. . Doing the ordering is very easy as well because all of our vendors are uploaded into compeat.

Cons

The only thing I would say I don’t like Is that it such a big program there is so much information, it’s hard to know all of it. I feel like daily I learn something new about compeat which is great but I wish I had like a crash course on it when I started working with the program.