Payhawk Reviews

Pros

It integrates super well with your ERP systems (e.g. Netsuite).

Cons

We started using Payhawk a couple of month ago. So far I am not missing any features. However I am looking forward to get to know new features the product team is working on.

Alternatives Considered

Reasons for Switching to Payhawk

Pros

No more ticketing control, no more saving papers that you can lose. Just take pictures of the tickets while travelling or buying some stuff for work and that's all. The AI will read all data and will introduce all numbers and dates into the app to make the automatic report.
For my company, I have 200 EUR prepaid card just for regular shopping or when one day travelling so it's very convenient.

Cons

There are no much cons actually, everything is quite visual and easy to follow. You need a short training at the beginning to understand all features but the rest is smooth.

Pros

Streamlined expense tracking and easy integrations.

Cons

Limited features for small businesses’ needs.

Pros

Since I have managed Payhawk I have managed to have an order in my expenses that helps me not to forget pending invoices and to be able to have a better visualization of all daily expenses in real time on a single platform so as not to disperse the information and have control of invoices , accounts payable and receipts.

Cons

I like everything, however the customer service can take a while to respond, that's the only thing wrong.

Pros

It's a tool that has a lot of potential with many ease features. The interface is user friendly and the virtual payment methods are a lifesaver!

Cons

The integration with Exact has not been flawless and there is no real monthly expense reports per employee that can be generated. Each and every expense is separate and that makes it confusing.

Pros

Really smooth Software for all the processes.

Cons

At first, they need to provide a detail intro.

Pros

The customer support team is always prompt and efficient in answering any queries or concerns we may have. The integration with Xero is seamless and works very quickly. It saves a lot of time and effort when it comes to managing our finances and processing our month end. Payhawk also encourages employees to submit their receipts, saving us time from chasing them. Throughout our experience, we have not come across any problems or issues when it comes to making payments through Payhawk. The entire process has been smooth and hassle-free, allowing us to easily settle invoices and manage our finances efficiently. Overall, our experience with Payhawk has been outstanding and we highly recommend them.

Cons

One important area for improvement for Payhawk is streamlining the approval process for invoices. Currently, the system requires individual approval for each invoice, which can be time-consuming. Implementing a bulk approval feature would be a significant enhancement, allowing users to approve multiple invoices at once and saving them valuable time and effort.

Alternatives Considered

Pros

The product is very easy to use. The integration with NetSuite is a game changer for us. It couldn't be easier for employees to upload their receipts. They are constantly releasing new features to ensure they provide the best product for customers.

Cons

Its hard to think of any as new feature updates have solved previous weaknesses. The only con is that you can only have credit cards with Payhawk US and debit cards are not supported.

Alternatives Considered

Pros

Receipt collection from users and issuance of debit cards

Cons

When claiming per diems, if the location is not applied specifically to the city (eg. London) but to a specific address (eg. Tower Bridge, London), the UK generic rate is picked and not the London rate.

Alternatives Considered

Reasons for Switching to Payhawk

Pros

The user interface is incredibly intuitive, making it easy to navigate and manage our expenses effortlessly. Moreover, the support team has been outstanding, promptly addressing any concerns and providing valuable assistance. With Payhawk, I have complete control over my expenses and can generate comprehensive reports tailored to my needs, giving me a better understanding of company's financial situation.

Cons

Payhawk is its relative newness as a tool. While it offers many valuable features, there are a few that seem to be missing at the moment.

Pros

Is very easy to use, the reports are quite good, and its easy to find an invoice or expense

Cons

When we used payhawk and QBO we used to have a lot of issues, once we migrated to Netsuite it got much better, but we still have some issues. Main one we review the invoice and it migrates to Netsuite but for some reason the invoice/transactions stays on the to review list

Pros

Ease of use for both admin oand end users

Cons

OCR not always working, can be tricky to correct when it misidentifies

Pros

Very easy to use. Makes training people up on it very straightforward.

Cons

Sometimes the autofill on invoices is incorrect

Pros

Mobile App for employees is very easy for reimbursements.

Cons

Some of the integration with our Accounting system fails from time to time.

Pros

Thanks to Payhawk, we process day-to-day transactions faster and easier. Furthemore, it has helped our overall financing accountability.

Cons

One of the features that is currently missing and would be benefial to our company is renumeration payments.

Pros

control of expenses which were made by employees, payhawk app is very navigate for all, fast way to attach a receipt to expense

Cons

I am waiting for USD account, nothing to add

Pros

The overall control and management over the spending/ card access and limits/ Expense management

Cons

not being able to select multiple transaction to approve.

Pros

I like that I have a card, i don't a new visa card, and it does not work well

Cons

I wouldn't say I like the new visa card. It does not work well

Pros

I love not having to chase employees down for receipts.

Cons

A lot of employees seemed to struggle with activating their cards. I feel like it was probably user error, but it was inconvenient.

Pros

The software is very easy to use. The service & help provided is amazing.

Cons

Sometimes Payhawk thinks it recognized the right supplier. While I have told it multiple times that the supplier has another name. It doesn't seem to 'learn' this.

Pros

Very user friendly and easy to adapt to coming from a different platform.

Cons

Cannot schedule payments for future dates

Pros

the customer service of [sensitive content hidden] was expectional helped me so much with my issue

Cons

nothing all was amazing thanks alot for the support and help

Pros

The ease and assisstance onlune. Supet quick responses.

Cons

Cant fault the system. Simple amd succinct.

Pros

The services are really quick and efficient

Cons

nothing, I love everything and could not recommend enough

Pros

Easy to deploy and the team were very happy with it

Cons

Took awhile to navigate but guess that’s me