User Reviews Overview
About Payhawk
Payhawk is a leading spend management solution for domestic and international businesses throughout Europe, the UK, and the US. Combining company cards, reimbursable expenses, accounts payable, and seamless accounting software...
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- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Positive experience
Pros
The user interface is incredibly intuitive, making it easy to navigate and manage our expenses effortlessly. Moreover, the support team has been outstanding, promptly addressing any concerns and providing valuable assistance. With Payhawk, I have complete control over my expenses and can generate comprehensive reports tailored to my needs, giving me a better understanding of company's financial situation.
Cons
Payhawk is its relative newness as a tool. While it offers many valuable features, there are a few that seem to be missing at the moment.
- Industry: Events Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Great Expense Management platform
Pros
Ease of useSyncs to NetsuiteUse in the US
Cons
We are struggling with sync errors at the moment but I know the team is working on fixes for us.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Easy to use expense platform
Mixed
Pros
Interface is user friendly. Really good customer support who are responsive.
Cons
Insufficient automation on expenses. Workflows could be better defined but functionality of PH limits this.
Top Payhawk Alternatives
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall; a great service!
Payhawk gives our employees the perfect about of spending freedom but also makes everyone accountable for their own expenses and invoice processing. The reporting functions are great and the Payhawk support team are always there, willing to assist with any issues that may arise!
Pros
I have been using PayHawk for around 2 years now and it as been a game changer in my Company for expenense management, invoice payments for suppliers and much more! It's very user friendly and although I do not normally like notifications from apps, Payhawk keeps me on top of reciept submissions and approving expenses for my team! I would highly recommend!
Cons
Sometimes there is a ever so slight delay with updating limits/ purchases/ approvals but it always seems to sort itself out pretty quick!
- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Payhawk
Straight forward and pain free
Pros
Very user friendly and easy to adapt to coming from a different platform.
Cons
Cannot schedule payments for future dates
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Great support
very good
Pros
Support and ease of usegreat article and guide to help users
Cons
not sure yet, I am new to Payhawk, cannot comment just yet
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Techno phobe. The ease at which I was able to install Payhawk is commendable. Brilliant...
All apps should be this simple.
Pros
The ease and assisstance onlune. Supet quick responses.
Cons
Cant fault the system. Simple amd succinct.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Payhawk helps to manage company accounts more easily
It is always to easy to use Payhawk and at the same time if you have questions you will always receive pleasant customer support from their team.
Pros
Different virtual bank accounts on Payhawk for each employee. Easy to manage and transfer money.Amazing customer service.
Cons
I would add banks cards summary at the beginning.
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Support for issue
Pros
The app is easy to use, but what makes it special is the timely support you get from customer service operators. I really appreaciate the direct chat with operators, and the fact the response is super quick.
Cons
The integration between the mobile and web versione could be smoother. Especially considering the possibility to upload receipts. It is way clearer on the mobile app version
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Monthly for 1-5 months
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Review Source
Ease of Use and Great Customer Support
Easy to use, great customer service.
Pros
The PayHawk Application is user intuitive.Customer support is very quick to respond and provide answers very quickly.
Cons
Unable to submit claims for my GBP account.My account is setup for being based in Spain and claiming in Euros and won't allow me to add my GBP account.
- Industry: Fine Art
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great card management system
Pros
Easy to use, makes very easy for the accounts department to track and chase for receipts on company purchases, two-step authentication is a livesaver when it comes to fraud prevention.
Cons
There is no option to archive and hide old cards. The setting up of the custom ERP process was complicated.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Payhawk Mobile End User
The mobile app is great and the web interface is equally slick.
Pros
I've been exposed to multiple different expense management tools over the years, and Payhawk beats them all. Simple, quick and no excuses for lost receipts or complex management of expenses. Its quick and simple from an end user perspective, which means I can process each expense as soon as it occurs and know that I will get reimbursed.
Cons
Receipt scanning could be a little slicker and automatically crop just the receipt instead of capturing the whole image.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Payhawk
Pros
Ease of use, great integration with Xero
Cons
You can only upload one receipt per transaction.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Payhawk for Business
Good team and customer support.
Pros
Mobile App for employees is very easy for reimbursements.
Cons
Some of the integration with our Accounting system fails from time to time.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
nice tool!
Pros
control of expenses which were made by employees, payhawk app is very navigate for all, fast way to attach a receipt to expense
Cons
I am waiting for USD account, nothing to add
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Digitalizing spend management
Pros
- Easy of use compared to traditional company credit cards that are not digital at all- Receipt management via App & Camera the second the expense happens is helpful
Cons
- Usability of the expense overview in browser version is a little buggy. sometimes it shows open transactions when they were already taken care of. the status of the expense is not always clear and intuitive.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
The definitive solution to manage the expenses of my company
The automation of the processes has been really useful. The ability to automatically capture and categorize proof of expenses has saved a lot of time and reduced the administrative burden.
Pros
What I liked the most is the simplicity and efficiency of its platform. It is really easy to use and has allowed me to manage my company's expenses in a much more agile and organized way. In addition, the automation of the processes has been a real improvement in my day to day, saving me time and effort. I also highlight the complete vision of spending that the group control panel offers, which has helped me to have greater control of cash flow.
Cons
What I liked least was the cost of the platform. Although I understand that this is a quality and advanced solution, the price can be quite high for smaller or growing companies.
- Industry: Computer Games
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
PLAION GmbH
Pros
Fast and easy collaboration, good collaboration with the project leader from Payhawk
Cons
Unfortunately if the team says that our requests should work in the system, we test that and it shows that it doesn't work - it would be better if we only get the information that it is done, if it is really done and if it works
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Payhawk Product Review
brillaint cusotmer serivce
Pros
the customer service of [sensitive content hidden] was expectional helped me so much with my issue
Cons
nothing all was amazing thanks alot for the support and help
- Industry: Computer Software
- Company size: 51–200 Employees
- Used for 6-12 months
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Review Source
Very easy and intuitive
Very satisfying.
Pros
It was very easy to receive my card and manage expenses.
Cons
There was a small delay in the platform before my card showed up, but I'm sure their team is fixing it.
Response from Payhawk
Hi Martin, thank you for the review!
We're sorry you experienced a small delay with your card, but happy to hear all is working smoothly!
- Industry: Military
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Excellent customer service!
Pros
Great and timely service! The platform is intuitive, but in the rare cases where assistance is needed, the staff have been extremely helpful!
Cons
No significant concerns related to my use of the platform currently.
- Industry: Airlines/Aviation
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
The best expense management system I've ever used
We get great visibility of our employees T&E spend. We have built great controls with Payhawk to ensure that the burden of travel administration falls onto each employee and not the finance team. As there are late receipt system controls in place, this means that employees have to comply with receipt deadlines without it being policed by the finance team. All receipts and payments are automatically sync'd with our finance system which is seamless.
Pros
The product is very easy to use. The integration with NetSuite is a game changer for us. It couldn't be easier for employees to upload their receipts. They are constantly releasing new features to ensure they provide the best product for customers.
Cons
Its hard to think of any as new feature updates have solved previous weaknesses. The only con is that you can only have credit cards with Payhawk US and debit cards are not supported.
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Payhawk Feedback
When there are no exceptions and you do not need to adjust something in your own administration it works well. However from the moment something needs to be adjusted the impact is quite high on your previous administration.
Pros
It is nice it can be used across teams. Customer service is always very friendly
Cons
- Layout of expenses is quite unclear, you can not easily see what team made what purchase- When adjusting one of the information (categorization) fields this has directly impact on all previous purchases as well. This makes the impact of adjusting quite high. It would be nice if you for example could point out that the information fields such as selecting the date from when you would like to see it change in stead of for the whole administration- The info fields sometimes just change or get empty while typing- Even when adding suppliers to the list of suppliers it still adjust every-time you add a new purchase from the same supplier. When you are thus not focussed on adjusting this you end up with a great amount of supplier accounts for the same supplier (for example 5 versions of the a realtor supplier)- I feel that the interface of the company expenses is quite hectic. A lot of information is displayed but not the information you might want to see there. It would for example be nice if you could adjust the selected fields you see instead of only being able to see the note added and category
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Luke S. Review
Pros
Receipt collection from users and issuance of debit cards
Cons
When claiming per diems, if the location is not applied specifically to the city (eg. London) but to a specific address (eg. Tower Bridge, London), the UK generic rate is picked and not the London rate.
Reasons for Switching to Payhawk
Enough features to cover what we need- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
The best expense management system
I think it was the best tool that we have. Is very useful to manage all our monthly purchases, you have it under control, you can define limits, funds and payments very easy. You can also can have the recurrent subscriptions in the same panel, to know the monthly expenses. You can pay invoices, reimburse expenses and use the credit cards.
Pros
The easy use, implement, manage and control. Also, the support team is impressive! how they follow open cases, the fast answers, their knowledge.
Cons
Is a brand new tool, so it's improving their functionalities every day. We started without the Netsuite integration, and now it's working perfectly. We have also the travelperk integration and it's very good. The best is that the product and development team is always connected with your needs and helping a lot in Payhawk grow.