Payhawk Reviews

Pros

The user interface is incredibly intuitive, making it easy to navigate and manage our expenses effortlessly. Moreover, the support team has been outstanding, promptly addressing any concerns and providing valuable assistance. With Payhawk, I have complete control over my expenses and can generate comprehensive reports tailored to my needs, giving me a better understanding of company's financial situation.

Cons

Payhawk is its relative newness as a tool. While it offers many valuable features, there are a few that seem to be missing at the moment.

Pros

Ease of useSyncs to NetsuiteUse in the US

Cons

We are struggling with sync errors at the moment but I know the team is working on fixes for us.

Pros

Interface is user friendly. Really good customer support who are responsive.

Cons

Insufficient automation on expenses. Workflows could be better defined but functionality of PH limits this.

Pros

I have been using PayHawk for around 2 years now and it as been a game changer in my Company for expenense management, invoice payments for suppliers and much more! It's very user friendly and although I do not normally like notifications from apps, Payhawk keeps me on top of reciept submissions and approving expenses for my team! I would highly recommend!

Cons

Sometimes there is a ever so slight delay with updating limits/ purchases/ approvals but it always seems to sort itself out pretty quick!

Pros

Very user friendly and easy to adapt to coming from a different platform.

Cons

Cannot schedule payments for future dates

Pros

Support and ease of usegreat article and guide to help users

Cons

not sure yet, I am new to Payhawk, cannot comment just yet

Pros

The ease and assisstance onlune. Supet quick responses.

Cons

Cant fault the system. Simple amd succinct.

Pros

Different virtual bank accounts on Payhawk for each employee. Easy to manage and transfer money.Amazing customer service.

Cons

I would add banks cards summary at the beginning.

Pros

The app is easy to use, but what makes it special is the timely support you get from customer service operators. I really appreaciate the direct chat with operators, and the fact the response is super quick.

Cons

The integration between the mobile and web versione could be smoother. Especially considering the possibility to upload receipts. It is way clearer on the mobile app version

Pros

The PayHawk Application is user intuitive.Customer support is very quick to respond and provide answers very quickly.

Cons

Unable to submit claims for my GBP account.My account is setup for being based in Spain and claiming in Euros and won't allow me to add my GBP account.

Pros

Easy to use, makes very easy for the accounts department to track and chase for receipts on company purchases, two-step authentication is a livesaver when it comes to fraud prevention.

Cons

There is no option to archive and hide old cards. The setting up of the custom ERP process was complicated.

Alternatives Considered

Pleo and Spendesk

Pros

I've been exposed to multiple different expense management tools over the years, and Payhawk beats them all. Simple, quick and no excuses for lost receipts or complex management of expenses. Its quick and simple from an end user perspective, which means I can process each expense as soon as it occurs and know that I will get reimbursed.

Cons

Receipt scanning could be a little slicker and automatically crop just the receipt instead of capturing the whole image.

Pros

Ease of use, great integration with Xero

Cons

You can only upload one receipt per transaction.

Pros

Mobile App for employees is very easy for reimbursements.

Cons

Some of the integration with our Accounting system fails from time to time.

Pros

control of expenses which were made by employees, payhawk app is very navigate for all, fast way to attach a receipt to expense

Cons

I am waiting for USD account, nothing to add

Pros

- Easy of use compared to traditional company credit cards that are not digital at all- Receipt management via App & Camera the second the expense happens is helpful

Cons

- Usability of the expense overview in browser version is a little buggy. sometimes it shows open transactions when they were already taken care of. the status of the expense is not always clear and intuitive.

Pros

What I liked the most is the simplicity and efficiency of its platform. It is really easy to use and has allowed me to manage my company's expenses in a much more agile and organized way. In addition, the automation of the processes has been a real improvement in my day to day, saving me time and effort. I also highlight the complete vision of spending that the group control panel offers, which has helped me to have greater control of cash flow.

Cons

What I liked least was the cost of the platform. Although I understand that this is a quality and advanced solution, the price can be quite high for smaller or growing companies.

Pros

Fast and easy collaboration, good collaboration with the project leader from Payhawk

Cons

Unfortunately if the team says that our requests should work in the system, we test that and it shows that it doesn't work - it would be better if we only get the information that it is done, if it is really done and if it works

Pros

the customer service of [sensitive content hidden] was expectional helped me so much with my issue

Cons

nothing all was amazing thanks alot for the support and help

Pros

It was very easy to receive my card and manage expenses.

Cons

There was a small delay in the platform before my card showed up, but I'm sure their team is fixing it.

Pros

Great and timely service! The platform is intuitive, but in the rare cases where assistance is needed, the staff have been extremely helpful!

Cons

No significant concerns related to my use of the platform currently.

Pros

The product is very easy to use. The integration with NetSuite is a game changer for us. It couldn't be easier for employees to upload their receipts. They are constantly releasing new features to ensure they provide the best product for customers.

Cons

Its hard to think of any as new feature updates have solved previous weaknesses. The only con is that you can only have credit cards with Payhawk US and debit cards are not supported.

Alternatives Considered

Spendesk, Expensify and SAP Concur

Pros

It is nice it can be used across teams. Customer service is always very friendly

Cons

- Layout of expenses is quite unclear, you can not easily see what team made what purchase- When adjusting one of the information (categorization) fields this has directly impact on all previous purchases as well. This makes the impact of adjusting quite high. It would be nice if you for example could point out that the information fields such as selecting the date from when you would like to see it change in stead of for the whole administration- The info fields sometimes just change or get empty while typing- Even when adding suppliers to the list of suppliers it still adjust every-time you add a new purchase from the same supplier. When you are thus not focussed on adjusting this you end up with a great amount of supplier accounts for the same supplier (for example 5 versions of the a realtor supplier)- I feel that the interface of the company expenses is quite hectic. A lot of information is displayed but not the information you might want to see there. It would for example be nice if you could adjust the selected fields you see instead of only being able to see the note added and category

Pros

Receipt collection from users and issuance of debit cards

Cons

When claiming per diems, if the location is not applied specifically to the city (eg. London) but to a specific address (eg. Tower Bridge, London), the UK generic rate is picked and not the London rate.

Alternatives Considered

Pleo and Rydoo

Reasons for Switching to Payhawk

Enough features to cover what we need

Pros

The easy use, implement, manage and control. Also, the support team is impressive! how they follow open cases, the fast answers, their knowledge.

Cons

Is a brand new tool, so it's improving their functionalities every day. We started without the Netsuite integration, and now it's working perfectly. We have also the travelperk integration and it's very good. The best is that the product and development team is always connected with your needs and helping a lot in Payhawk grow.