The Mortgage Office Reviews

TMO for the Construction Pros

As our company has continued to grow and The Mortgage Office has been right beside us. They continue to update features and offer a suite of modules to service our loans better.

Ease of Use for Servicing Residential Loans

Over the last 13years we have grown our business with The Mortgage Office. I appreciate the support team when we have questions or issues. We enjoy the Print & Mail service for 1099/1098s. The Custom Letters and Reports feature which utilizes Word's mail merge features.

Flexible Software

I have experienced worst after testing four other loan software. This is the best so far.

Robust loan servicing package with institutional scalability

1: We have found TMO to be highly functional. TMO performs core loan servicing very well. The development team has a deep understanding of the private lending business. The learning curve is steep, so I recommend the 2 day course which is well worth the money you will spend and the time you will save by not doing things incorrectly. The compiled help is a great reference guide for intermediates or advanced users and is well maintained.
2: We have found TMO to be scalable. One of our requirements was deploying the software across multiple physical locations. Although we encountered initial hiccups in set up, these were due to MS Office (MSO) 2010's default security settings (TMO relies upon MSO to create its attachments via mail merge). Once our IT team pinpointed the MSO security settings issue (which was quite intricate and required updating registry keys), we were able to effectively scale to 2 client workstations in 1 physical location pointing back to a SQL server at an off-site data center. The option of upgrading to the SQL version (available as another add-on 'module') gave us the confidence in the beginning when we first purchased the JET (MS Access) version that the software is robust and scalable. Our SQL upgrade and proof of concept across multiple physical locations confirmed the software is robust and scalable, and this area of functionality has performed well for us. The SQL migration tool that ABS provides made the transition fairly seamless.
3: 'Sustainable' means the software should have a long shelf life and be upgraded on a regular basis. In our 3 years there have been numerous upgrades although some were unfortunately forced, and I can't recall much new functionality being added ' most of the updates were patches or new functionality for Loan Origination or other modules we were not using. However, the platform has been around (and augmented) for 30+ years.
In summary, I think the software is robust and powerful, and I give the software development team top marks in creating and maintaining an excellent product. Also AJ Poulin their VP of Sales is a pleasure to deal with, is well respected in and has deep roots in the private lending industry, and has a lot of integrity.

Almost perfect

After years of searching, I was thrilled to discover a software designed with by business in mind. The ease of purchasing and installing the software was remarkable. The amount of customizable features and the power behind this software sold me almost instantly. I am a heavy user of the construction module, and there are no options for training in this module which seems odd to me. We went to the training in CA. and learned some general tips and tricks, but were not able to gain any further knowledge into the construction module which is why went in the first place. It's very difficult to get a hold of the support line. You never get through to anyone when you call. If you opt for sending an email, you typically get a call back within the same business day. The downside is that now I am in an epic game of phone tag trying to get my software functioning and have no idea when this might be resolved. When I do have the opportunity to speak with someone I am so happy with the customer service. Bottom line I would recommend this software, but make sure you're not in a hurry to implement it.

TMO Review

Our experience has been overwhelmingly positive with TMO. I have recommended the software to several organizations in our space.

The conversion from our previous software, training and implementation was a breeze.

Efficiencies are key to a great team. This software allows my team to manage the easier aspects of the job quickly and easily leaving them more time to focus on other projects.

Owned for over three years. Very complex, Updates routinely have major bugs. Understaffed...

We service a private loan portfolio and prepare 1098 forms for borrowers. This has worked well in the past, but current bugs are causing concern that the 1098 forms will need to be double checked during the very busy month of January.

Functional

The IT team is always happy and readily available to help resolve our issues. The teachings are also done in a manner that any elementary school kids should understand. We love the IT team!

Step Up Your Game

An exceptional system with an exceptional team backing the product.

Great Company

I would say that working with The Mortgage Office has been great. Easy company to work with and they go over and above to help you with any issue.

TMO Review

Outstanding

Overall experience is outstanding. Once you learn the system's features and benefits, it can make your daily origination and servicing needs effortless.

TMO and SLS

Well, it's been there for us from day one 11 years ago. It's safe to say that we would be lost without it

TMO is the gold standard for private money loan origination and servicing

Satisfied Customer

TMO is to mortgage servicing what operating systems are to a computer!

Very Easy to Use

Overall, I am impressed, especially by the ability to customize fields and save in formats that are ready for presentations to the board, or management.

Short Time User

Our organization has been utilizing "The Mortgage Office" for loan tracking for a total of 11 days. Even though we are a short time user, the setup was very easy and understandable. Processing loan payments are quick and accurate (as long as all your dates are correct). The training we received in December before implementation was very useful and assisted in the original setup of the product. We are still learning all the reports and functions but support has been great in assisting and we are currently working with them to possibly create a custom report for our use. Once we completely understand all the features this software will be a great benefit to our organization.

From what I've seen, the system will make our jobs much easier!

Once we get up and running, the time savings for our job processes will become more streamlined and also help in the reduction of errors since we will be processing in real-time. Also, the reporting is fantastic!

web access

The best choice

We reviewed every Mortgage Administration software vendor available before choosing TMO. This was the clear and only choice to trust our business and reputation with our Borrowers and Investors accounts. Before Verifund was started, I worked with another large mortgage fund that had invested over $1 Million dollars in having custom Mortgage Admin Software created. It had a fraction of the functionality, was questionably accurate, and required on-going support to fix internal bugs. It also required 8 full-time people to manage the portfolio. TMO does a better job, with great accuracy, and a long list of useful features and efficiencies. This, in our opinion, is the only choice for Mortgage Administration software needed by those in our profession to run a smooth and successful operation.

The Mortgage Office

I've been in the mortgage business for over twenty years and have had the opportunity to use several software solutions available to the industry. There is nothing out there in the marketplace that can really compare to The Mortgage Office. It's extremely powerful and easy to use. If you're new to the business the software will keep you within the proper guidelines of both law and practice. If you're an experienced mortgage broker, you will have the flexibility to configure the day to day operations to your own way of doing things. The customization is almost limitless. There is no report that I can't generate. If it's not in the many templates provided, I can create it with the available tools. In addition, and often overlooked until it's too late, the backup and security tools are fantastic!

THE FANTASTIC MORTGAGE OFFICE FROM ABS

I am one of the earliest user of The Mortgage Office software. I believe I first started using The Mortgage Office in 1980. At that time the owners of APPLIED BUSINESS SOFTWARE (ABS) had opened an office across the street from my Mortgage Company, South Bay Mortgage Co., Inc., in Lawndale, CA.

I have been using their software since then and am still using it today, 34 years later. Their support team and incredible updates have kept me negotiating loans, managing my trust accounts, and servicing loans since I walked across the street and fell in love with their software. My wife and I consider the owners, Jerry and Eddy Delgado, as one of our best friends. Their knowledge of the Mortgage Loan industry is unsurpassed as is their software.

Mortgage Office

Overall, Mortgage Office is very good. The system is a great help in our database maintenance and servicing/processing of all loan and lender transactions. The support group is accomodating and quick to respond. We hope the system will have more reporting capabilities and features like being able to generate a single report showing all the information of the loans that are entered in all the tabs in the loan set up as well as other reports filtered by category or criteria. More security/control features in deleting of files is needed as sometimes loan files are accidentally deleted by other users. We wish the system could be faster, as it can get really slow when there are many users.