Square Point of Sale Reviews

Pros

I use invoicing more than POS because when I am selling my books; It is hard to scan cards. So, I invoice for books.

Cons

Invoicing is great because of SQUARE but bad because there are losers that never pay no matter how many invoice reminders I send.

Pros

The Square POS works very well for what it's designed to do–make sales. Users will find they can trust Square and sales people will feel confident in the platform as well. The interface is easy and quick. The fact that the Square ecosystem is able to provide receipts and such is helpful also.

Cons

The reporting and order management needs some work. I would prefer a system that connects to my WordPress website so that I can later reference orders when needed.

Pros

It was easy, user friendly, customer service was on point always, had no complaints.

Cons

Processing Fee amounts were pretty steep

Alternatives Considered

Clover and Toast POS

Reasons for Choosing Square Point of Sale

Price

Switched From

Square Payments

Reasons for Switching to Square Point of Sale

Easy, manageable, not completely overpriced

Pros

Square's ease of use and flawless integration with my banking allow me time to focus on other areas of my business, helping me to grow.

Cons

There are no cons to this platform that I have discovered as of yet. I cannot say enough good things about the services.

Alternatives Considered

Stripe

Reasons for Switching to Square Point of Sale

Square offered a more seamless option, better fitting my time and needs.

Pros

I feel like the past year, I 've contact more companies for help than any other time in my life. We've been using Square since 2016. I like them, it's user friendly and fairly intuitive, not sure I would have raved about them before though. This year I've had three instances that I reach out to Square customer service, every one of them was a fairly good experience, but the last one was really great! I had a customer return something she bought as a gift for her sister, over the next few months she called several times complaining that we never refunded her money. The last time, I wasn't there and she came in during an event, when we were busy, claiming we stole money from her. When I found out, I reach out to square, provided them with all of the transaction information, the gentleman I spoke with initially just wanted to tell me that the money was sent to her. When I explained that she claimed her bank had no record of the refund coming back to her, he looked into it further and gave me a transaction code for her to give her bank. When we called to give it to her, she got annoyed because it was such a long code, but her bank must have cleared it up because she brought someone else into the shop a week later, acting like nothing ever happened. It's reassuring to know they have those details on hand to help in a situation like that.

Cons

Some of the features cost extra, which can be a bummer. The Square-Woocommerce plugin for wordpress is horrible, I want more control than their

Pros

What I like most about square is the easy that it just works. Everything pos system wise is there properly I defeated in the app

Cons

I wish there was a way to all for fine detail adjustments for discounts on individual line items. This is an issue I’ve had for a while but isn’t not a deal breaker.

Alternatives Considered

Quickbooks Point of Sale

Pros

The new Square POS Stand (2nd generation) for Ipad works quickly and well. We haven't had any real problems with it.

Cons

The new Square POS Stand defaults to credit card purchase, so there is an extra step if the customer is paying cash. This used to be more seamless on the 1st generation POS system.

Pros

Very easy to use, easy set up quick payments

Cons

I can’t think of anything that needs to be changed

Pros

very user friendly and mobile app are a plus

Cons

Theres nothen least i like about square point of sales

Pros

Oh, where do leven begin with what llikedleast about Square Point of Sale? Well, Iguess it's just so incredibly convenient anduser-friendly that it's almost annoying. Imean, who wants a system that effortlesslyhandles all your transactions, tracksinventory, and generates detailed reports?It's just too easy! And don't even get mestarted on the fact that it seamlesslyintegrates with other Square products andthird-party apps. Ugh, it's like they actuallywant to make my life easier or something.How dare they!

Cons

Now, let me tell you what I liked most aboutSquare Point of Sale. Brace yourself forsome serious enthusiasm! First of all, Iabsolutely adored how it revolutionized mybusiness operations. It's just so fantastic tohave a system that allows me to acceptpayments from anywhere, whether it's in-store or on the go. And let's not forget aboutthe sleek and intuitive interface that makesnavigating through the app an absolute joy.It's almost like they designed it with theintention of making my life easier. Can youbelieve it? Plus, the fact that it offers a widerange of features like inventorymanagement and customer tracking is justthe cherry on top. Square Point of Sale trulyexceeded all my expectations, and I couldn'tbe more thrilled about it.

Pros

I like the easiness of processing transactions on this software! Takes away 90% of my businesses financial headaches.

Cons

I don’t have any cons in regards to Square Point Of Sale because any and everything I need the app to do, it does!

Pros

The setup was quite easy, they don’t take up to 7days to process your money so thats a plus, the interface is straight forward. They support various card types for debiting

Cons

You can’t contact them via live support chatYou will be asked to verify your business once a large amount of money is processed through their payment gateway and if you don’t meet all their criteria the money will be held for 120days before release

Alternatives Considered

Square Payments

Reasons for Choosing Square Point of Sale

Stripe took too long to process my money to my bank account

Switched From

Stripe

Reasons for Switching to Square Point of Sale

The shorter time in processing payments

Pros

This is portable and accessible from anywhere. I also like that I can send invoices, schedule a time for it to send and set up reminders to the client!

Cons

On the initial setup, my profession was not setup up properly so I was not able to accept HSA or FSA credit cards. It was because there was no option for me as an alternative healthcare provider. Customer service helped me and my issue was fixed!!

Alternatives Considered

PayPal

Switched From

PayPal

Reasons for Switching to Square Point of Sale

I actually still have both but the Square app is more user friendly on my smartphone such as invoicing. I use square more for my business.

Pros

The ability to set this software was super easy. It was easy to add your inventory and take your pictures all from the app, Also no monthly fee to use the service was the items that sold me on when 1st starting out.

Cons

The web presence is super lacking. No add ons, or 3rd party integrations is why I moved on to another service. The ability to really customize your website is not there, Every one has to a website that will attract sales and customers. This is just a POS 1st and website 2nd. I moved to a service that had website 1st and a POS 2nd. But I still love Square's POS software better.

Alternatives Considered

Venmo

Reasons for Choosing Square Point of Sale

No add ons, or 3rd party integrations is why I moved on to another service. The ability to really customize your website is not there, Every one has to a website that will attract sales and customers. This is just a POS 1st and website 2nd. I moved to a service that had website 1st and a POS 2nd. But I still love Square's POS software better.

Switched From

Shopify

Reasons for Switching to Square Point of Sale

Inventory system and website.

Pros

The software is extremely simple to use and setup. I have problem setting it up and get it ready to take payments.

Cons

While Square has its strength, it also has several weaknesses like some feature are missing such as being able to enter the item quantity without having to keep adding the item. Many receipt printer also do not work with Square.

Alternatives Considered

Clover

Reasons for Choosing Square Point of Sale

I made the switch because PayPal do not have a lot of hardware option to use.

Switched From

PayPal

Reasons for Switching to Square Point of Sale

Square was more affordable and I can use my own iPad.

Pros

I have the small white brick PoS for taking tap and card payments. It was only $20 and it works perfectly every time. I can use my Square account to create and sell gift certificates too

Cons

It can be a little tricky to do quick sales in the app, as it funnels you towards creating a full invoice. I use different software for invoicing.

Pros

Square POS was very easy to set up. The first card reader you receive (a simple plug in to an iPad or iPhone) was free. We created an account online, attached a bank account, and created a menu of items/services we provide. Then we simply chose photos for each service or product category so that it looks nicer in the app for our employees. The result was a very simple set up and a very clean looking POS.
What's also nice is that Square POS is good at being able to refund patients if something was charged incorrectly. They also get receipts if they choose to via text message or email.
Changing the prices and adding or deleting items on the service/products you sell is quite easy. You simply log in to the website and make changes. Also, you can turn in options such as giving customers a choice to tip or not.
For being an office that used to take cash only, choosing Square POS was the way to go in entering the world of credit cards. We have no regrets and have no had problems. The correct amount of $$ we received (minus 2.75% of every transaction) gets deposited into our account every week. And we no longer have to hire a collections agency to go after those who don't have cash or mail in checks because they will simply pay through credit card now.

Cons

Square does take 2.75% of your transaction each time. You can find cheaper alternatives, but not with the ease of set up and use that comes with Square. The bigger con about Square POS is that if you have take a payment over the phone and manually type in their credit card information instead of typing it, they charge extra at 3.5% of the transaction.
Also, the first card reader they send you is a simple swiper, but we found that it didn't always work well. Most cards these days have chips, and if you want a good and safer reading you'll want to purchase the Chip reader at $49. We don't regret the purchase though.
Lastly, if you are a restaurant and choose to include the option to allow customers to tip, know that square takes 2.75% of your ENTIRE transaction (including the tip your customers add).

Pros

Fairly intuitive and forgiving (can back out of most screens if not sure where to find function you're looking for). Sales and national park visitor center staff really like the system, and have had little difficulty learning it. We have it set up with wi-fi on AT&T U-Verse and satellite internet and on a Verizon wireless-enabled iPad. Offline mode has worked during power interruptions and automatically uploaded sales when back online. Customer support has generally been top notch. Support Center has good information and comments from the Square community, though it can be a challenge to find the answer without fairly extensive searching. The Square stands, compatible printers, and cash drawers were easy to hook up and work well together. Straightforward pricing. Ability to accept multiple forms of payment with the Square chip reader and Virtual Terminal.

Cons

Would be extremely helpful to have searchable, downloadable start-up and user guides instead of having to cut and paste from web pages, which doesn't work well. We had to make a lot of phone calls to tech support during initial set-up, particularly for uploading inventory, because we couldn't find instructions online. Very time-consuming and tricky to upload inventory spreadsheet files that include multiple locations. After all the effort to upload, it appears that each item still has to have inventory tracking enabled manually. We assumed that's why we were entering all the inventory numbers into the spreadsheet. Moving inventory from one location to another also must be done manually. With desktop version of QuickBooks for Mac, Square's daily subtraction of fees for each location's sales vs. all fees charged once monthly by our previous processor has more than quadrupled the time needed to enter sales reports. Switching to cloud version of QuickBooks may help, as transactions can supposedly be downloaded to it. Had to purchase a third-party module to integrate our website's Magento Community ecommerce software with Square, but integration is very incomplete (total charge only is transferred to Square, not items sold, merchandise subtotal, member discount, or shipping charges). We accidentally entered some Virtual Terminal transactions with the wrong location selected and couldn't transfer them to the correct location. Tech support verified that the only option would have been to refund each transaction from the incorrect location and reenter them in the correct one. We bought a recommended scanner but found that we would have to manually replace our existing PLUs with very long barcode numbers for each item to use it.

Pros

We use Square at our office and when we make presentations offsite. At our office, Square replaced another point of sale device. I personally like Square more than our older device, but it's not life-changing. The biggest draw for us was Square's mobile payment system. We had consistently lost potential donations at offsite events because we had to take either cash or check, or have them call our office at a later date to run a card over the phone. We had multiple people have changes of heart between committing to a donation and talking to us on the phone. Square prevents that from happening by giving us a professional POS device that can be operated by multiple employees at offsite events. It fills in the gap of not having a POS device at an event and is more professional than asking a donor to "just Venmo it."

Cons

Using the Square device at our office is on par with other similar devices. There are no major shortcomings, there just isn't anything that stands out. However, the benefits of using it offsite were what drew us to Square in the first place. Since we are fully committed to Square offsite, it only made sense to utilize it onsite as well so our staff doesn't have to learn multiple software.

Pros

Square is relatively easy to set up, however, unlike many of the bigger POS companies, development of the POS is slower and some features/functions are not there that you will get with the bigger, more expensive POS. For a small business, market stall, food truck, functionality is good, however, if you have complex modifiers (options for customers to choose from IE Add bacon, remove cheese etc) it is a little complex to setup. What I like best is for the cost it's a fairly easy system, but don't expect all the bells and whistles.

Cons

Little bugs and glitches, most of which can be sorted out if you have the time to fiddle. Cost is not too bad, especially if you are doing a good turnover-negotiate a better rate. Issues with online ordering, order throttling, walk up/phone orders, payments not working on some customers PC's, tablets, phones. Customer support is good, but if you try to contact them after hours, forget it-even with a Square for restaurants subscription I can't get through for help.

Pros

I have run a brick-and-mortar for more than 19 years, and got rid of my traditional merchant account about 5 years ago when fees became outrageous and unstable, and I also needed a mobile payment system as my bank did not offer one. I did some research and settled on Square. The product is intuitive and easy to navigate, and the cost for processing credit cards is reasonable at 2.75% for swiped and 3.5% for manually entered.
But that's just the beginning of what they offer: in 2013, the Square Market was an incredible add-on benefit provided for free! If you've needed e-commerce for your business, you know that this service can be costly, so for Square to provide it for merely the cost of each transaction processed is amazing. There are many features to the Market, such as the ability to embed items you are selling into your website, share on social media, etc. While the features aren't customizable to a great extent, it is still a very powerful platform for POS. I particularly appreciate the many reports that can be generated, receipts with custom messages you can send to clients who have shopped online, ability to send invoices, etc. They've added gift cards, which is a nice feature, and they have many third party vendor apps that interface with Square for inventory and financial processes for your business. New features are constantly being added, such as their Customer Engagement to create customer lists and do direct marketing to that list right from Square. This product is a powerful addition to your website and other marketing you may already be doing. I have recommended this product to many small business owners and non-profits, and have been a very happy user since late 2010.

Cons

I have found very little to dislike. I have seen comments online about deposits being held, a lack of ability to communicate easily with Square (initially, they had no phone customer service, but I always got very quick response from their techs via Twitter in the early days), and difficulty in raising deposit limits. I run two small businesses using Square, and for one of them had to ask for a large increase in daily deposits as my business grew. This was handled easily via email communications and took only a few days.

Pros

i found the following features as most impactful:
- lightweight, quick payment processing and mobile
- best sales database management
- builds consumer confidence with its ease of use and real-time payment updates.
- affordable & reliable
- phone app allows payments at all locations.
Yes the product is quite easy to use for:
- payments
-invoicing with customers full details
-mobile payments
- pulling sales reports
- contactless payments
Yes i was successfully able to implement the integration of the app/software/SAAS with my existing business processes quite smoothly and easily as i could set it up with a little self-help, effort, and online training guides..

Cons

I found the following features that were either missing or could be improved:
- difficulty in card reading for payments and chip card reading
- could be made in other dark colors instead of WHITE
- features to make payments by consumers using heir online square account
- fees could be reduced further,
- better connectivity and tutorials to use needed

I found the following features or aspects of the product that are difficult to use:
- freelancers do not get more options
- complex to understand the POS platform
- manual entry of chargeable dollar amounts
- non-availability of phone support
- difficult to customize
No, the integration of the app/software/SAAS with my existing business processes not so much difficult as i could set it up with a little self-help, effort, and online training guides.

Pros

My first experience with Square Point of Sale was a couple years back as a Receptionist in a Fitness Facility. On a daily basis, we used Square Point of Sale whether it was to buy merchandise, memberships, snacks or sign up for special workshops. What I particularly loved most about Square Point of Sale was its easiness to use and software platform. We could receive payments from the company cellphone, iPad or computer depending what was available at the time. The platform was consistent on all three devices and just as easy to use on all of them as well.
In later years, as I opened my own Health and Wellness business, I went straight to Square Point of Sale as my main way of receiving payments. It has been an excellent tool and is always up to date. What I also like the most is how quick it is and easy to receive payments and it accepts most credit cards.

Cons

Square Point of Sale is excellent for receiving payments and I don't have any negative experience with the platform. The only thing I wish would be that the analytics and reports that I receive for all payments and invoices would be easier to read. I have a bit of trouble understanding them. Other than that, overall great platform.

Alternatives Considered

PayPal Commerce Platform

Pros

Pros are definitely the ease you have with your online Transactions. They Mail you the Square reader for your ipad or mobile device and the installation is pretty easy, or if you're not lucky enough to have a tech person for a friend then you can easily contact Square to have them walk you thru set up. I have to say, having and feeling the security that you have with square regarding your online transactions is one of the most important Pros for sure. The ease of organizing your inventory is a huge Pro, as well as having your inventory being updated automatically. You get notifications via the app as well as thru your email regarding every transaction, with the total amount of sale after their fee. You get a monthly update of sales. Along with stats of average sales per hour, per day, and more, which is super helpful and helps you with forecasting best sellers and busiest times of the year.

Cons

Con is the Square Mobile reader is pretty easy to lose, so when you first start definitely order more than one reader!

Pros

Efficient, reliable, on the go app, easy to use, great for any store, easy to track your sales, keep costumer information that are repeats and order frequently, design and layout is simple and very easy on the eyes, it has two versions to layout your items, either a grid or a list so it is a personal preference of which you like to use, deposits your money that night.

Cons

Can't sync with Quickbooks unless you have Quickbooks Online, sometimes takes a while to start up and get going, the card swipe is very picky you HAVE to swipe it straight through or it doesn't accept the card (something that should be resolved soon I hope!) I just wish it wasn't only able to be used on Apple too. I am not a huge fan of Apple products. I would prefer to use a Samsung or Andriod tablet rather then a Ipad, but that is just a personal preference.