Square Payments Reviews

Pros

I love that it’s so easy to use and integrate into my business. Selling cbd, it was difficult to find a legitimate payment processor and square has delivered on all aspects.

Cons

I wish it would integrate directly with Shopify.

Pros

So simple to get up and running and to use. We use it to manage our inventory, make online sales and take cards in person.

Cons

Integration was easy. Uploading items is super simple. I haven’t had any experiences yet with customer support so i can’t share an opinion on that.

Pros

When it works it's okay and you get payments quickly.

Cons

When the card reader doesn't work, which can happen for multiple reasons (no wifi, the card's strip is worn out, the reader is worn out, etc.) Square has instructions on their Support page to enter the credit card information manually. I encountered this situation at my last show with 100% of my credit card sales, followed Square's instructions from their Support page, and received an "Approved" response with each transaction. Square's records showed these transactions were transmitted to them as "cash" transactions so they refused to compensate me for the sales.

If you use Square, you know that cash transactions are very different from manual credit card input. They do not display fields for you to enter credit card information, expiration date and the code on the back of the card, and they do not ask for the customer's zip code. This was all information I manually inputted with each transaction - but it did not transmit to Square. But again, with each transaction Square responded with "Approved".

Square did not acknowledge any problems at their end and would not help me, so I essentially held a "Free Sale" where I paid for booth space at the show in order to give my products away. I have no idea if the customers' credit cards were charged. I only know that I will not receive payment for my goods because Square will not investigate the problem on their end. However, in telling me this they kindly hoped that I would have a "wonderful day!"

Pros

Square payments is a reliable payment provider. It has lots of payment gateways which make it extremely quick to process payments.

Cons

Apart from few payment failure on part of bank and not this software, I don't think there is any problem with Square Payments.

Pros

Easy to use. Daily pay outs. Rarely any errors!

Cons

The fees could be lower. For this reason we try limit use.

Pros

Very Simple to USE and quick and easy to contact customers

Pros

The ease of use, reliability and security of our payment process and delivery of an accurate receipt to our purchasers and donators.

Cons

There is a bit of a learning curve the fist time we used Square, and we needed to call on a more experienced colleague to help us set up the system. However, we are not as tech-aware as others might be so it's probably not an issue for most first-time users. And it would be nice if there were an option for the purchaser to cover our Square expenses that was automatically offered during the payment experience.

Pros

Barcode scanner for clients to access the payment portal is very helpful to collect payments on-site.

Cons

Can be time consuming for customers to input their information for payment processing on a mobile device.

Pros

This app is good to make payments is easy to use

Cons

I think this app needs to be better the layout

Pros

Supper easy and convenient for a small buisness owner.

Cons

Sometimes it looses connection and payments take longer to process

Pros

I can accept all kind of payments. When i started my business I realized most if my customers didn't carry cash. I can take any debit or credit card and if it doesn't swipe with the free reader Square gave me I also have the option of typing it in. My customers no longer have to run to the bank to get cash. With the pandemic going on it also helps that I can take contactless payments to make my customers feel safe. Everyone should know about this and share with other business owners, friends, or familt. I give this software my highest recommendation.

Cons

There are so many pros and I cant think of but one con. It cost every time you swipe a card and a little more if you have to manually type it in. It works out best to pay when you use it if you dont use it that often but if you use it several times there should be a flat rate fee by the month or an option to choose which plan you would like.

Alternatives Considered

PayPal

Reasons for Choosing Square Payments

I didn't have the option of swiping someone's card in or typing someone's card in that may know not to use phones or payment software. A lot of older people didn't have cashapp and most that did also didn't know how to use it either. Square also has contactless pay and electronic invoices that way there is a detailed record of the payment and services for both parties.

Reasons for Switching to Square Payments

The same thing i mentioned earlier is a lot of older people would rather just give me their card to swipe than try to learn how to use all this technology and also if they made a mistake and used a different software they could have accidentally paid the wrong person and most people won't issue a refund. They dont have to memorize cashtags or paypal login and username info. Its just like going to the grocery store and giving your card to the cashier. It can give them piece of mind and have a record of where their money goes when i send the invoice.

Pros

I really liked how easy it was to use and implement. We badly needed to have a way to start accepting debit and credit cards. Square helped make that transition easy. We were able to not only take electronic payments in the Finance office, but the Police station as well. It was very easy to use so even teaching people how to use the software was relatively easy. Also you could figure out things easily by just playing around on the site.

Cons

The only thing I did not like was that there was no option to look at all the departments when it came to transactions and reports. So like if we had 3 departments I could not just look at all the transactions for the day throughout each department. I would have to click the individual department, get what I needed, then repeat it. It made things annoying because it would take a bit longer to record transactions from Square to our accounting software

Pros

Square is a really amazing credit card processing, payment gateway, invoicing, booking, and product inventory management option for small to medium size businesses. The value of everything they provide for your to help run your business, beyond just credit card processing, is unmatched. While you are getting a very competitive processing rate, they offer you all of these other tools to run your business mostly for free. They also integrate with 3rd party applications in case they are missing a feature you need. The booking capability alone is worth the credit card processing fees you're paying.

Cons

There are a few limitations to some of the applications they offer but it's hard to complain because they are free AND they are constantly listening to their customers to make improvements on those applications. They do charge more if you want to keep your customers credit card on file for automatic payment or recurring billing which in my opinion is counter intuitive and unfair to the businesses using them because technically it means more easily processed payments they are making money on and it's not costing them any extra to process a card already on file. You are basically paying extra for the convenience.

Pros

Ease of use, quick payment turn around, helpful support and integration with other software are just a few of the pros.

Cons

There was a recent rate increase that initially concerned me but I was able to find a satisfactory rate by working with my Square Account Manager.

Alternatives Considered

Clover

Switched From

PayPal Zettle

Reasons for Switching to Square Payments

Processing rates & ease of use, square was better.

Pros

This product integrates with a few different software programs I use, making running my business and accepting payments seamless! I also like the functionality and the overall look and feel of the buy buttons I integrate into my website. Very clean!

Cons

Honestly, I can't think of any cons at the moment.

Alternatives Considered

PayPal and Venmo

Reasons for Choosing Square Payments

I like the intergrations better with the software I use for my business.

Switched From

PayPal

Reasons for Switching to Square Payments

Integrated better with my other software programs.

Pros

The device to put on the ends of our ipads and iphones was small and easy. It was a very easy and smooth application to use.

Cons

There were times were the device didn't work out in the field for our technicians. Square could not seem to figure out a solution to the problem. They definitely did try but we continued to have issues

Alternatives Considered

Payzerware

Reasons for Choosing Square Payments

Much more reliable product for our office and technicians in the field.

Switched From

Payzerware

Reasons for Switching to Square Payments

Price!!

Pros

This is the payment method that I have stuck with over many yearsfor in-person payments. Each electronic payment system takes a share of your sales plus a fee, but Square is one of the most reasonable. Their accessories are set at great price points that quickly pay for themselves in short order.

Cons

Increasingly, more and more of my business is done online and their pricing structure for web-based transactions is higher than a lot of the others. This is where I wish they would do much better.

Pros

We needed a solution to accepting credit card payments, square gave us a quick, easy solution we were able to setup online, get the reports we need to track the sales easily and even allow us to process in person if we need to.

Cons

Figuring out how to access some of the reports, what we are paying in fees and setting up the online store was a bit cumbersome.

Pros

There are many features that I like about Square payments, most important of them being recurring payments and payment reminders. I also get a notification when a payment has been made. I have set it up with my website for consultation booking and it works absolutely fine.

Cons

Ability to take payments in multiple currency should have been good.

Alternatives Considered

MYOB Business, PayPal, Quickbooks Online and Xero

Reasons for Choosing Square Payments

Stripe was not syncing well with my accounting software (Xero and QuickBooks) so I had to shift to Square and PayPal was proving to be expensive.

Switched From

PayPal and Stripe

Reasons for Switching to Square Payments

I choose Square Payments over all these because of ease of use and quick integration with other business apps.

Pros

We have used many different payment solutions over the years. Most recently we have been using Authorize.net, and while they processed payments just fine, the system is super old and can be frustrating to use. Square is not so, rather they are super easy to use and grow with. Not having to jump through hoops each year to be recertified as PCI compliant (questionnaires and network scans on our end) is really a great bonus we never even knew about before temporarily moving away. We have obviously since moved back and cannot be happier.

Cons

For our photography studio, the biggest drawback was just the taking of the payments, it really didn't feel as professional as it could be when we had to use our phones for large client orders. That has since become an issue in the past as they have so many options now, including the new Square Terminal which we bought and love to death! So really, the biggest flaw we had, has been resolved.

Pros

Square is very easy to use! I am a soap and candlemaker who does a lot of farmers markets and shows and Square has made it very easy for me to accept credit cards on-the-go. For those who like to input inventory, you can do so at your laptop and simply select the products that customers are purchasing from your store or market stand shelves for ease of use. I prefer the option that lets me manually enter an amount. Tax is configured on a separate screen prior to usage. When entering in an amount to charge, the square app calculates the tax automatically. I really like the square payment processing wireless chip reader that allows me to accept credit cards that are chip enabled. Customers sign for their purchase and then indicate if they want to have a receipt sent to their email or their phone, an eco-friendly solution and a way my business cuts down on costs. I don't have to purchase receipt books! At the end of market, I push a button and the funds I charged are in my bank account within seconds!

Cons

Nothing. This is a win, win situation for small business!

Pros

Square Payments offers a convenient and user-friendly payment processing solution that simplifies transactions for businesses of all sizes. The platform's intuitive interface and straightforward setup process make it easy to start accepting payments quickly. With its robust range of payment options, including in-person, online, and mobile payments, Square Payments accommodates various business models and customer preferences. The transparent and competitive pricing structure, coupled with quick deposits and access to funds, provides businesses with a reliable and efficient payment processing solution.

Cons

One potential drawback of Square Payments is the occasional need for additional hardware or accessories to fully utilize its capabilities. For certain features, such as contactless and chip card payments, businesses may need to purchase compatible card readers or terminals. While Square offers affordable hardware options, this additional cost may be a consideration for some businesses, especially those with limited budgets. Additionally, some users have reported occasional glitches or technical issues with the Square Payments app or card readers, which can cause minor disruptions during transactions.

Pros

Setting up Square to accept payments through a device like an Ipad, phone, or laptop, through either swiping or manually entering information, is as easy as it gets. Highest marks for virtual terminal and checkout links, as well as snapshots of important information such as how much is the average a visitor spends, and how much is taken in for a given day. Best of all, payments to your account are very quick, with a fantastic option for instant transfer.

Cons

Hands down, the awful thing about Square, and the thing that could use the most improvement is the Online Store. It looks awful, isn't easy to customize, and takes a bit of knowhow to even get your product or event listed. I've used this for years and keep waiting for Square to make this something that has as much quality as the rest of their service. It doesn't look like they are interested. Also, merchant services through banks charge fees that the average small business owner can't justify.

Pros

The mobile card reader was appealing, but it doesn't make up for the major issues I had with the service.

Cons

Customer service was terrible. It was difficult to get a live agent on the phone.

Pros

I love that if you're "out on the field" at tradeshows, farmers' markets, etc you can still complete orders that count toward your overall revenue. The analytics piece is awesome.

Cons

There had been some restrictions with some industries that made no sense. One of the brands was denied. It was nothing illegal. The processing fee could be lower.

Alternatives Considered

PayPal and Stripe

Reasons for Choosing Square Payments

Accepted our industry.

Switched From

authorize.net

Reasons for Switching to Square Payments

Industry issues. We'd used them in the past.