User Reviews Overview

About Square Online

Square Online is an eCommerce solution that helps businesses in retail and hospitality industries create and launch websites with a custom domain name using built-in templates. The centralized platform allows organizations to...

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Feature ratings

Value for Money
4.6
Features
4.6
Ease of Use
4.6
Customer Support
4.4

Browse Square Online Reviews

269 of 269 reviews
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Casscilla
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/02/2020

My square store

overall, I love the product, It help me get my starter business ope and running when I had no idea how to start it SQUARE ONLINE STORE got me what I need and how I needed it to be done so that I could be my best.

Pros

Well first of all it's free you can not beat that no matter how you slice the deal. Finding out what kind of store you are wanting to open. Will you be offering single shipping out will you be shipping multi items for shipping. And if you will be shipping the items or if someone will be picking the items up from you.

Cons

no bad thing s to say about this peace of software. It ask all of the right questions to get your new business up and running no mater wat it maybe that you are trying your hand at this software is ware business will come.

Cassidy
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 28/10/2022

Square has been a great place to grow my online presence through the years

Overall I have enjoyed my square experience, I have learned a lot about building a site and creating the image in my head into real life. It is affordable for my needs and square as a whole has many resources outside of the online platform that I utilize so it make a great one stop shop.

Pros

I love most that it is so easy to learn on and utilize. It has been a great help in creating my online platform and landing page for clients. I have been able to create a site that matches my brand perfectly and over time has grown with me. The price points as well are great and truly adjustable to what you need in the moment. If you are just starting out and only need the domain you can do that, if you want more as you grow you can do that too. It is a great place to learn new skills and create what's in your mind, especially if this process is all new to you.

Cons

Right now I am expanding into a blog and they have a story feature that is suppose to be their version of a blog. It would say this is the thing I would like to see expand a bit, it is not as easily customizable. For example I can only put in one picture at the top and then the rest is text. I don't have the ability to add more pics. This is a new feature though so if you looking to only do a blog as you business I would look to a site that is more geared towards that. If you looking for a place to just build a site though with products or services then this is a great resource.

Alternatives Considered

Weebly

Reasons for Switching to Square Online

I originally used Weebly before it go bought out by square and I loved the switch over. It was a whole new world with square and I am glad I got brought in through that process.
Benjamin
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

3
Reviewed on 17/06/2021

Has some great features, but also plenty of glitches

Overall, Square Online has improved a lot since we started using it at the end of 2019. We love the delivery and curbside pickup features. There are still improvements that could be made, like setting up a subscription program to encourage recurring orders. Most of the features are pretty basic (customer loyalty program, 'similar items', etc.) - we wish there was more ability to customize features so they better meet our needs.

Pros

Creating our website through Square Online was pretty easy, especially for someone without a background in web design. The inventory management features and integration with Square POS is great!

Cons

Just beware, there seem to be a lot of bugs with Square Online and getting ahold of customer service via phone is not easy. You have to jump through several hoops before they will give you a phone number to call. This can be very frustrating when the website is having an issue that needs immediate attention. Once you do get ahold of customer service, if your issue is not deemed 'high priority' it can take them weeks/months to fix it, if they ever do at all.

Top Square Online Alternatives

Ronald
  • Industry: Market Research
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 14/01/2023

Very Useful and Quick to Set Up

It was a very great tool to have a business start up. When I decide to start my meditation business again in the future, I will definitely choose square.

Pros

I used the card reader in person and it was very useful. I didn't have the need for buying any other items. My remote clients would pay by entering their card as well, which was very simple. I have been a customer of many businesses that have used square and have always been happy when seeing it in other places.

Cons

Their website features weren't very easy to set up. It really wasn't a big issue because of so many sites that let you create your own websites for free.

Caretha
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/06/2021

Review For Square

Great ! Experience and they are top the line merchant services that I have ever known.
I look forward to more upgrades like Weebly and more of their great , convenient , easy to use, feature and services.

Pros

The merchant service fit my business industry, products and services. The upgrade of services and feature are awesome!

Cons

Need a easy shipping on the online website shipping admin with the weight, shipping prices and a easier one time payment link just for businesses without the campaign because it is political. So make a separate link that fits embed code on the features and make it easier to embed. And I can not receive what ever business sales amount of a purchase over 50,000.00 each transactions. I have to make partial payments through the website for one purchase transaction (For Example: if a sale is 115,000 and the transaction only excepts 50,000.00 per transaction; so there will have to be 3 purchase transactions. That's horrible. I need only one transaction per purchase at any price and they can still add other purchases if selected and add to total.

Gina
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2021

Easy to use, flexible and intuitive

Nothing but thumbs up overall. We have used several other POS programs and by far think the value of Square can't be beat.

Pros

Ease of use and an excellent support team makes Square Online a fabulous option. The templates are designed to look good on both desktops and mobile devices. Very modern and intuitive. Super easy to set up and learn. Integration with Square Retail catalog is good.

Cons

I wish I could copy design elements from one web page to another. The template layouts are also a bit restrictive. Would be nice to have CSS access to fully customize. Would also like the item description to sync with Square Retail without losing the design elements.

Alternatives Considered

Revel Systems and Lightspeed Retail

Reasons for Choosing Square Online

Integrated credit card processing, ease of use, excellent price point, accessible customer support/

Switched From

Vend

Reasons for Switching to Square Online

Integration with Square Retail for our brick and mortar business.
Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
4

5
Reviewed on 16/06/2021

Square Review

Been using Square online in terms of website building, CRM marketing and getting clients on board with a subscription service.

Pros

Really enjoy the point of sale software & hardware, the invoicing ability and the CRM tools that are available with the marketing tools that you can subscribe for.

Cons

The inability to do instant transfers until you've processed a certain amount of payments, payroll fees being deducted per payment versus per service.

Reasons for Switching to Square Online

To combine all of those needs and be able to have a process whereby I can pay people, build a website and process invoices.
Eric
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 04/11/2021

Simple & Robust Site Management for Small Businesses

Overall enjoy it and won't change from it for now. Since we've opened, we've had no down time related to hosting issues, would reccomend.

Pros

Ease of use was the biggest draw to this product. Everything was a breeze to setup and was able to start selling our products within minutes of uploading photos and descriptions, couldn't be easier.

Cons

The software lacked the robustness of others. As far as features, some are limited in functionality where others had some small glitches.

Ashley
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
3
Customer Support
3

4
Reviewed on 13/02/2023

Great for demand, service fees are alot

For organizations that offer services, we require a credit card method of payment, which is why square works well for us. Ideally, the fees would be less. Or even if Square knows we are a non-profit organization, there would be a less expensive fee option. It is however a great system to create invoices and send for payment.

Pros

It is great to be able to use Square to offer a credit card payment option for our clients.

Cons

It is not easy to navigate through the Square dashboard. There are so many things you can do. I often have to go to help or google to figure out how to make something work, for example a 'buy now button.'

Ryan
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 20/03/2023

Great for my small business

Pros

Square Online is a great option because of its ease of use and excellent support team. The templates were designed to look good on both desktop and mobile devices. It's very modern and intuitive. It's very easy to set up and learn. It's good that Square Retail catalog is integrated with it.

Cons

I would love to be able to copy design elements from one page to another. The template layout is very restrictive. It would be nice to be able to fully personalize. I would like the item description to sync with Square Retail.

Scott
  • Industry: Music
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 15/06/2021

An Affordable Option for Small Businesses

Square Online has provided the most effective and affordable option for a growing small business that cannot afford the hefty price tags of other systems.

Pros

Square Online is a decent system that integrates well with the Square Retail POS. Managing inventory is generally easy although more features could be added consistent with our industry. Square stepped up its game by offering more options during the pandemic such as enhanced marketing tools, sales channel integrations with Facebook and an additional fulfillment method to offer to clients. Marketing features are decent, and the convenience of mobile apps is convenient when on the go.

Cons

Square needs to consider businesses that offer rentals. There can be improvements to better manage rental inventory and sales. Also, many manufacturers in our industry require that sale prices not be listed on e-commerce platforms. Square Online should add a "Call for Price" option.

Alternatives Considered

Rain POS

Reasons for Switching to Square Online

Cost effectiveness, additional features for non-premium accounts, convenience
Savannah
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2021

Easy and affordable online service

I love square I’ve been using it for 6+ Years now and it’s easy. I love That they offer square capital and it comes ar all the right times

Pros

I love the ability to check out a client and book a client within the same app. I love that I can Access transactions and reports right from my phone

Cons

The ability to book with a credit card for no shows and allowing us to choose what’s being charged and making sure the card is legit

Alternatives Considered

Vagaro

Reasons for Switching to Square Online

Cost. Accessible to me and client, smoother functions
Jonathan
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2021

Best software for any business period!

I couldn't have asked for a better company to work with. My company is growing against all odds thanks to square.

Pros

What i love about square is how user friendly it is. How square cares about its customers in how they have excellent customer service.

They help grow my business to now have multiple locations

Cons

Nothing !!!! Square is perfect. Absolutely will never leave square.

Luccia
  • Industry: Food Production
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 16/06/2021

Good all-around business support

Pretty good.

Pros

The ease with which customers can place orders.

Cons

The inability to change the size of product images. The refusal of Square to allow the printing of orders so they can function as packing lists is ridiculous. The current third-party, "solution," is costly and does not work at all.

Lakeya
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2021

Perfect for small businesses

Pros

Square is user friendly and reasonably priced. I’ve tried other systems and ultimately came back to Square every time.

Cons

Square is a little difficult to integrate with websites that are built on other platforms but overall still the best to use.

Alternatives Considered

PayPal, QuickBooks Online Advanced and Shopify

Switched From

PayPal
Alyssa
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2021

The best for small business!

Pros

Implementing Square was the easiest way to get my small business off the ground. Whag started as just a plug in card reader on my phone has now evolved into a brick and mortar retail storefront with an awesome online presence and shopping cart. The ease of installation and setup is what I love most about Square. It's accessible and intuitive.

Cons

I wish Square would accept EBT transactions. Otherwise, I have very few hiccups with the system. And it's constantly being updated to implement new features requested by its users.

Jennifer
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 15/06/2021

Business Management all in one place!

Love that I can track all inventory in my brick and mortar and online all in one place without extra work. It all happens in the background, and I can focus on other areas of business. Recently added employees and began using payroll. Makes life so simple to track employee hours, maintain schedules, and complete payroll with just a few clicks. It even reminds me to complete my payroll, which I am sure my employees appreciate.

Pros

As a small retail business that is growing rapidly, Square has given me the ability to start with basics and expand as my business has grown. Love that I can manage inventory, marketing, payroll, my online store and loyalty program all in one place. Such a time-saver.

Cons

The online store features have continued to grow this past year, but even being fairly knowledgeable about web design, it has taken some time to find ways to add bells and whistles that take the website to a more professional level.

Brianna
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/05/2022

The Best Pre-Made Layouts

Overall good experience, no issues.

Pros

I love their pre-made website designs, they are very colorful and creative. Designing with Square saves me a lot of time when editing from my mobile phone, as well.

Cons

I dislike nothing, everything works good. I just wish that the free trial was longer than 14 days.

Colleen
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 16/06/2021

Gross Catholic Spirit Store

The overall experience with Square Online had been good. I really enjoy using it, not too difficult to use. Square gives me a lot of data and charts that I use at meeting to do an overall performance of the store.

Pros

Online ordering and inventory are most impact feature.

Cons

The feature that I feel could be improved are set up, it was hard to understand how to add items. Variation was hard to set up. An explanation that could pop up when you click over it would be helpful to understand what the feature is used for. The feature page online I would like to be able to manipulate more to make it my own, would like to see more options in this area like adjusting logos that I uploaded and being able to move the boxes that you click on to use.

Fred
  • Industry: Military
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/06/2021

Finally a Website that is easy to use.

My time is important. I dont want to spend my time building or redesigning pages, I want to spend it with my products. Getting them described, priced and listed.

Pros

The ability to add multiple photos and contiually edit photos is probably what I like best. Description of product tells only some about the product. Buyers want to see it. I can easily edit the photos and rearrange them for renewed interest.

Cons

My products need a numbering system that a buyer can easily see and add when asking me questions about the product. Many customers want to use Pay Pal.

Scott
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 15/06/2021

Log Cabin Review

Very Good

Pros

Ease of use, free reader and initially lower cost.

Cons

The added per transaction fee. When I signed in, there was no per transaction fee. I see fruits at Farmers' Market which means relatively low sales per transaction.

Alternatives Considered

PayPal

Reasons for Switching to Square Online

low cost
Daisy
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2021

Jd Wireless

I enjoy square I’ve been a member with them since 2017 and will continue to do so I just purchased a square stand for an iPad and will purchase a register to have an easier layout when making transactions.

Pros

I enjoy using Square because it is so easy and user-friendly. My employees just get right on it no need to show them 1 million times because it is that simple I enjoy it and I love to recommend other people to use it as well it’s also inexpensive and I enjoy it because it just takes some money right out so I don’t have to worry about paying no fees at the end of the month it’s already done

Cons

The least I like is how my reader disconnects but it’s fine I’ll just reconnected every day that’s the only downside

Travis
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
2

4
Reviewed on 16/08/2021

Self-made concerns

it really just depends on a persons mood

Pros

I like how its so easy to transfer funds.

Cons

the customer support is absolute trash. contact rate.

Verified Reviewer
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
2

5
Reviewed on 29/06/2021

Easy access for small business transaction

Square has been good to me through the years and so I've stayed loyal to it. Even though their processing fees are a bit more, I trust if something goes wrong that I can get someone on the phone and we can solve it quickly. Fewer angry customers means more money long term!

Pros

I'm a big fan of Square even though there are other credit processors that are cheaper now. I still use Square because their customer service is good and I know if I have a problem I can access a real live human.

Cons

I had some initials problems integrating into my Wordpress site. It got complicated and I had to speak with Wordpress to make it work.

Madeline
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 16/06/2021

Square unboxed

Basically good.

Pros

Ability to get my product out in the online platform.

Cons

At times, for me, it is really not user friendly. Instruction on “how to “ aren’t smooth, and are complicated.

Alternatives Considered

Wix

Reasons for Choosing Square Online

Had to

Reasons for Switching to Square Online

Was Weebly’s do collect $ on square.
269 reviews