Verizon Connect Reviews

Pros

• Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds.

• Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports.

• With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration.

• Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before.

• Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Cons

PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Pros

This software really helps our team more our business forward, they always have offers for discounted pricing as well.

Cons

It can be hard to get in contact with Verizon team and it is a bit tricky to set up this, we are thankful for this software.

Pros

The actual software seems to be working well with our fleet. My scheduling department has been testing this software out on a handful of our work trucks for the past few months and now want to install it for our entire fleet (30-40 or so trucks) so that would suggest that the software works, and is easy enough to use and worth the money.

Cons

The customer service at VerizonConnect. I can go weeks waiting for an email back from their team. It has been confirmed with their various departments that they do not communicate with each other internally so each of the departments I have had to interact with has had no idea what was going on / what issues were caused by their fellow departments. For example, the sales team got our business and sent us our contract to sign. We signed and paid for the services and sent it back. Over a month goes by of not hearing from them. I sent multiple requests for an update on the process and had no luck hearing back from anyone. Once they finally responded they gave me the contact information for some representative we had never heard of. I immediately reached out and a week goes by and I never heard back. Skip to another MONTH later and the product is finally installed. Apparently, their sales rep stopped being concerned with our contract and his response to our frustration with how long this all took and our disappointment in the lack of communication was to put blame on a different department and say it was all out of his control. Their customer service team / sales team said that this is something that "doesn't happen" (i.e. the lack of responding, the long wait time, the confusion between their departments) but similar situations have happened TWO MORE TIMES since then.

Pros

Makes setting up service very easy. Great because you can see where all tech are in a flash.

Cons

Software works good, when we had to upgrade to 3g things where a little crazy.

Pros

Verizon Connect is very user friendly, as I was able to navigate thru system and was self-taught.

Cons

When Verizon connect would be down, was very difficult to manage.

Pros

It was easy to use and did work in the beginning

Cons

Other services provide more features for half the price and they also have easier contract requirements when adding new trucks to the system.

Cons

FLEETMATICS WAS AN EXCELLENT SYSTEM THAT WE USED FOR 10 YEARS, WHEN VERIZON TOOK OVER CUSTOMER SERVICE SUCKS, BILLING SUCKS, REPORTS SUCK, RELIABILITY SUCKS, IT JUST COULDN'T GET ANY WORSE, I SWITCHED MY ENTIRE FLEET TO SAMSARA. THEN IN TYPICAL VERIZON FASHION THEY TRIED TO MAKE ME PAY FOR TERMINATING MY ACCOUNT... GOOD LUCk

Alternatives Considered

Samsara

Reasons for Switching to Verizon Connect

I LEFT VERIZON AFTER 10 YEARS FLEETMATICS WAS AN EXCELLENT SYSTEM THAT WE USED FOR 10 YEARS, WHEN VERIZON TOOK OVER CUSTOMER SERVICE SUCKS, BILLING SUCKS, REPORTS SUCK, RELIABILITY SUCKS, IT JUST COULDN'T GET ANY WORSE, I SWITCHED MY ENTIRE FLEET TO SAMSARA. THEN IN TYPICAL VERIZON FASHION THEY TRIED TO MAKE ME PAY FOR TERMINATING MY ACCOUNT... GOOD LUCk

Pros

This system has very few redeeming qualities. The mileage is an accurate the maps are outdated and it’s possibly the worst customer service I’ve ever dealt with in my life.

Cons

We were sold this program under false claims that it would give us the hour report that we needed for equipment. It does not work for me and I’m locked in a $39,000 contract.

Alternatives Considered

Samsara

Reasons for Choosing Verizon Connect

They discontinued your program and we were told the new program would do exactly what the old one dead

Reasons for Switching to Verizon Connect

We went with the Verizon connect under fraudulent claims by their sales person. They are liars and their Customer service and product sucks

Pros

Location tracking for assets as valuable as vehicles and trailers is essential for businesses our size, and has proven helpful almost immediately in tracking vehicle history and managing logistics in day to day tasks.

The driving habits they track as well are very informative and beautifully compiled with this software.

Cons

Customer Service has always been spotty and seems to still have issues after being bought by Verizon. Hopefully, these are just complications due to the transition in ownership.he

The Driver ID functionality is not as secure as it sounds, and the driver ID keyfobs are a hassle for companies with many drivers and constant new hires.

Tracking with trailers could also be improved, the struggle I understand as a trailer doesn't have a battery to connect to when not being towed... but we have trailers that are still reporting after 3 years or more and some that have stopped or needed repairs after only a few months. The companies that install the tracking units is outsourced, so this could be why we have noticed so many discrepancies between regions, which also adds unnecessary complications when scheduling installs/repairs.

Pros

It is streamlined--get all the data in one place. Connect with everyone you need to on a project.

Cons

You need to make sure others are able to learn this software... maybe not as user friendly as it could be.

Pros

Verizon installed the trackers and helped us set them up. Verizon was very professional throughout this whole process and stuck to their commitments and appointments. When we have issues cutomer service is always a phone call away.

Cons

Even though the trackers were installed for free ... I feel that the monthly service is too expensive. It seems maybe you could get incentives or price breaks.

Pros

I'm too disturbed by the customer service to comment positively about the software

Cons

We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success.

I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!

Pros

Software is good it do a good job but read your contract.

Cons

It refresh over 90 seconds most of the time.

Pros

Being able to track where trucks and equipment is has been helpful.

Cons

Customer Service is a big disappointment, when you go to get something fixed, you have to jump through all these hoops, which eventually gets you nowhere. I have tried to reach out and express my frustrations with this company with little to no feedback.

Pros

Allows me to spend less time on fleet management and more time on other duties. Allows for driver accountability. Before we used manual logs to write in mileage. There were many gaps. Vehicles would be driven 100s of miles with no documentation of where they had been. We were also able to identify dangerous driving habits (90+ mph with a vehicle load of students!). We use it to provide dynamic routing to pickup students that have had their off-site schedule change. Finally, I have a good handle on maintenance and vehicles are serviced on time, because I can plan ahead. We even use it to track car washings. Training is great, customer service has always help me out in that regard.

Cons

There is no way to easily display current mileage. You must go into the edit vehicle function to display current mileage. There is no way to display the mileage of the vehicle during a trip. It will display the mileage traveled during the trip but not the actual vehicle odometer reading. Not a huge deal, but there are times where it might be useful (forgot to write down mileage of service that I performed in-house). Calculated mileage will drift over time, sometimes by a few hundred miles, so you should be adjusting about once a month by comparing actual vehicle mileage with program calculated. Add a driver as user is challenging if driver is not defined as a user first. Customer service is usual great, but it took me almost a month to get additional fobs last time.

Pros

Running reports on harsh events, speeding, cornering very easy.

Cons

Hours of service functions difficult to monitor. often times our drivers will see something on their tablet such as in their rest period, but on my end they still appear on duty. The ELD customer service hotline is always on point to help our drivers, and lead the way in support. If only the sales reps could do the same!

Pros

It is feature packed, however my one star i took away is because it only intergrates now with verizon Partners. We use none of those, so its completey stand alone for us. It works great for a fleet of any size. Installation of the units is quick and we have only had one issue with scheduling. The software is very reliable and we have no outages or missed data.

Cons

The cost, to be honest the cost isnt bad, however every new unit is under a extended contract. This greatly limits our ability to be fluid with our internal processes as were locked in for a new term with each new unit. It would be fantastic if this system/software could be easily intergrated with other programs. Our dispatching software doesnt allow us to intergrate with this software so were stuck using standalone systems.

Pros

I like that I am able to keep track of my guys with the GPS system they have to offer. I am able to see speed, accidents, engine failures, oil changes and so much more. I am able to locate them ion real time so I always know where they are. It has a lot of features that can be used to help me navigate my guys and get them where they need to be.

Cons

The system will sometime glitch out and will not refresh. I have to reload the program a lot because it does this very often and I am unable to just refresh to solve the issue. Sometimes even after re loading I have to do it a second time to correct the issue. Its a tad bit hard to use some of the features as there are not many instructions.

Pros

cost was reasonable originally but support was non existent

Cons

Made every promise possible to get you to sign up but then all promises were void they even changed the length of my contract from 24 to 36 months. We wished to cancel after 24 and couldn't without a large penalty ! I was told we could expand to more vehicles at any time on the same contract and billing period. when we attempted this each vehicle was required to have a new contract and a different invoice period what a nightmare!!

Pros

Being able to track our trucks is invaluable to us. We deliver A LOT of goods. Building supplies and other items. We need to know where our trucks are to provide the kind of service our customers expect.

Cons

The product is pricy. When it works, it works well and is worth the dollars spent. When the company refuses to contact you for over a month regarding an issue that REQUIRES fixing immediately, it is not worth anything.

Pros

The website works well for the most part and is pretty user friendly for most information needed.

Cons

searching not friendly, you must know the device exact name to find what you are looking for. if you forget to notate changes trying to locate in the website and time costly and annoying.

Pros

The ease of use and robust features of this relatively low cost option are really great. Easy, fast, intuitive, user friendly- it checks almost every box. But the utter void of customer service blows it.

Cons

The utter void of customer service. We certainly know better rationally, but it actually seems as if customer service is deliberately messing with us. It is difficult to imagine an explanation for the laughably circuitous experiences we have had in the many, many times we have simply tried to get a single non functioning unit replaced since February 2021. Not several single units, but literally the exact unit that failed to work right out of the box.

Pros

Recurring workorders, easy to invoice, easy to assign new jobs to fieldworkers. Mobile and desktop access.

Cons

ZERO support from developers. Sales will tell you once thing, it doesn't happen and you get zero response from any feedback/enhancements you submit.

The biggest problem we find is that you have to upload photos one by one, you should be able to check all the ones that apply and do one upload. And when viewing those photos and attaching to invoices, you have to download and review one by one, when you should be able to toggle through the photos quickly like you would with any other software or program. We have been asking for this upgrade since the day we signed up and the developers do not care or respond.

If they would fix the photo issue, I would give 5 stars across the board. But because they refuse, we have to use DROPBOX as well as this software to effectively manage photos. 2 different programs when 1 should be all that's required.

Pros

I work at a Fleet business where we have diesel technicians on the road performing emergency road service for diesel vehicles 24/7. This system helps us not only track our technicians locations, but so much more. We can guide them in their travel where there is less traffic to get to breakdowns faster, we can find parts stores faster for them and it keeps track of small things as in their oil changes and lets you know when the next one is due for each work vehicle.

Cons

There is nothing I do not like about this software. So far so good.

Pros

The program is good other than the timesheet reporting. The GPS portion and logs are good

Cons

This company has the WORST customer service I have ever seen. I still have two trucks that are waiting for parts to be installed. One has been like this for nearly 6 months. There is no excuse for this. Whoever set up their customer service SOP has set them up for failure. I would like to know how many other companies are having these issues. I would also like to know how to get our issues resolved!