User Reviews Overview

About Focus 9

Focus is a cloud-based enterprise software suite that includes modular enterprise resource planning (ERP) and customer relations management (CRM) solutions. Users can also choose to use individual modules such as warehouse...

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Feature ratings

Value for Money
3.5
Features
4
Ease of Use
4
Customer Support
3.5

Browse Focus 9 Reviews

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Natalia D.
  • Industry: Events Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 24/09/2019

Easy to use

Keeping customers info organized. Tracking sales process and team.

Pros

User friendly . Good interface. Easy to learn and use.

Cons

Nothing really. All features are exactly what we need

Alternatives Considered

Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to Focus 9

It has been already customized for our type of business.
Mustafa B.
  • Industry: Consumer Goods
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/11/2020

Good Inventory and Accounting Software with amazing customization

Pros

The software is easy to use and customize, best part it works good on almost any browser and on windows desktop. best part is batch wise Inventory management and custom reports Excellent support service.

Cons

Accounting part is little tricky, could do better in bank reconciliation.

Verified Reviewer
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 19/02/2019

Focus

Just average. Usable

Pros

It almost have all the automated features like SAP

Cons

Many complications/errors arises from time to time, print lay-out need to design or enter the field one by one, not that flexible configuration, problem solving is slow and not available in google compare to SAP and other software.

Top Focus 9 Alternatives

Workday Financial Management

QuickBooks Desktop Enterprise

Kasilingam P.
  • Industry: Construction
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

4
Reviewed on 09/05/2021

Focus9

Focus9 ERP is user friendly software with various features.

Pros

Easy customization and even admin can customize the requirements.

Cons

advance futures like forecast not avaialble

Bellala R.
  • Industry: Machinery
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/05/2021

Friendly product

Pros

It is very easy way and working together

Cons

It's gd easy find out of feature and employees smooth work and focus employees corporation is good.

Habban A.
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

3
Reviewed on 23/10/2020

Review

Good software

Pros

Easy to use and generate reports. But some bugs in each patch update.

Cons

Taxation module. Bugs are always there in updated patch.

Ghassan A.
  • Industry: Medical Devices
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
2

3
Reviewed on 06/05/2021

Disappointing

Not Waw. The system didnt take us to the level that we want. The implementation and customization of the system have minimize its features.

I regret to take this system onboard

Pros

Nothing waw, normal system with big name and big price.

Cons

system not user friendly.. cant change reports, you need to go back to admin or developer.

Ali A.
  • Industry: Food & Beverages
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 03/12/2020

SO SO review

Pros

User Friendly product

Cons

Effective if we get personal Developer with us so we can change what ever we require

Verified Reviewer
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
1

2
Reviewed on 09/10/2018

Focus 8 itself is alright but execution and customer support failed

Customer support is worst i.e. when we highlight our issues and problems they are not able to solve and also did not follow up.
Software itself is not stable, too many bugs.
Those basic report such as P&L, B/S and GST report are not well set up and difficult to use.

Pros

User friendly, flexible, allow customization, a lot of features

Cons

Implementation took way too long and not professional.
What promised could be deliver in the initial presentation was not able to deliver during implementation and did not fully customize to fit into the business.
Too many bugs i.e. those report and function used to be alright then suddenly it does not work.
There are a lot of issues & bugs that the support team cannot solve and they did not follow up at all.

J p S.
  • Industry: Chemicals
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
2

3
Reviewed on 30/11/2020

Focus 9 on Manufacturing

Pros

Ease of Implementation and Customisable to your need.

Cons

Customer Support is not upto the expectation. Delay in solving technical issue was worst.

Doris Z.
  • Industry: Textiles
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
2

3
Reviewed on 08/10/2018

Zibara Clothing

not sure

Pros

that we can expedite the process from quoting to invoice to order

Cons

that I cannot view certain Focus Reports. Focus is not user friendly on the purchases side for me

Mujeeb R.
  • Industry: Textiles
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/09/2019

Focus 9 review

Nice support team and they will connect always with customer

Pros

Verry Good support team, Immediately solve issues

Cons

Transactions can do very fast. Good pos system

Alternatives Considered

TallyPrime

Reasons for Switching to Focus 9

Need a good support team
Rania A.
  • Industry: Pharmaceuticals
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 16/02/2019

VERY BAD SYSTEM

VERY BAD I WILL NEVER RECOMMENDED FOCUS FOR ANY FRIEND

Pros

NO PROS IN THIS SOFTWARE, I CANNOT FIND ANY GOOD FEATURE THAT I CAN DESCRIBE

Cons

EVERYTHING IS COMPLICATED AND NOT ACCURATE AND SUPPORT SO HORRIBLE

Pasha M.
  • Industry: Oil & Energy
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 12/02/2019

FOCUS

Our main issue is Project Reporting and Asset management solved through this

Pros

easy user friendly and customization as per our requirement

Cons

Report to be generated inbuilt instead of customization for each screen,

Vikash H.
  • Industry: Computer Hardware
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/05/2021

Focus 9 review

Pros

ease of using, all kind of reports & control possible

Cons

it takes lots of time to implement & use it effectively.

Mohammed A.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
4
Ease of Use
2
Customer Support
1

2
Reviewed on 01/05/2019

Horrible Techincal Team for a Decent Software

Horrible. It was one of the worst decision taken by us.

Pros

The software has lot of options and can be altered to be used by any business.

Cons

the technical department from Hyderabad. They don't answer calls, and dont even know how to make profit report. the Sales guy makes false promises and then later tells you to purchase an upgraded version to get basic funcionalities.

Shoaib R.
  • Industry: Medical Devices
  • Company size: 51-200 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 03/11/2020

Nov2020 review

has to begun :)

Pros

flexibility and traceability that makes the software unique

Cons

nothing yet.all good.its in installaion phase.

Anup G.
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
2
Ease of Use
2
Customer Support
1

3
Reviewed on 12/05/2021

Na

Software is good but support team is not enough to handle all clients

Pros

Software has multiple options but your support team is not supporting to use all features.
They r thinking if they will reveal the all features they have to do the extra work.
This kind of thinking is not good for long business relationships.

Cons

Longgggggg delay in implementation and Customization
Support team is not satisfactory

Piyush A.
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 30/11/2020

Review

Support still is a major problem. Tickets are still open after many days. The constant turnover @ Focus is causing big issues in items getting resolved.

Our India team is most frustrated.

Pros

Strong functionality.

It does the job for us.

Cons

1. Still relatively buggy.
2. Feels archaic.
3. Doesn't have new age functiality like.connecting to social media and giving is updates about where clients are.
4. Reporting is weak.

Alternatives Considered

Deskera Books

Reasons for Choosing Focus 9

Functionality.

Reasons for Switching to Focus 9

Seemed like a good idea then.
Ejaz A.
  • Industry: Aviation & Aerospace
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 06/05/2021

AYS-reviews

Overall focus 9 is a good software to fill the needs of an organization/Company.

Pros

Financial accounting, data management, backup option and final accounts.

Cons

Project wise reporting, Inventory control, Voucher formatting

Alternatives Considered

SAP Business One

Reasons for Switching to Focus 9

Easy and user friendly
Jimmy P.
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
2
Customer Support
5

4
Reviewed on 24/09/2019

Good Software for the price & Excellent Support

The overall experience is just fine since there is a balance between price and product.

Pros

The best part of the product is the support and price. The implementation team and AVP is excellent and always available on call irrespective of time and day. The price is extremely competitive.

Cons

The weakest link in the software is the development team. The software does have a lot of loop holes and needs a lot of polishing and tweaking. the user interface also needs upliftment.

Johnson F.
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 16/05/2021

Feedback

We are using Focus since 2003 hence overall comfortable with it.

Pros

1.Few features that was in RT not in Focus 9
2. Fixed Assets, Depreciation not posting correctly

Cons

The online option is very difficult to operate than Desktop. Lot of feather not there in online that has in Desktop

Abbas F.
  • Industry: Building Materials
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

3
Reviewed on 27/01/2021

Use Focus 9 Erp product

There are always 2 sides of a coin...if it has pros , it also has cons too...but overall its good and the support team from Focus , specially [SENSITIVE CONTENT HIDDEN] who is our dedicated technical support, always strive hard to solve our issues on time....with the accuracy.

Pros

It has great features, making it advanced to use.

Cons

There were initially issues with the speed, but that too is solved

Tomcy C.
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
2

4
Reviewed on 12/02/2019

Ideal ERP for Small Manufacturing Company

Inventory Management has become easy and accurate

Pros

Ease of use. Acceptable interface for users

Cons

rigid framework. Customization becomes tedeous

Muhammad N.
  • Industry: Fishery
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 06/05/2021

Remarks

Pros

its easy to use , initial reporting is good, accuracy level is good

Cons

interface/display looks is very poor, report presentation is very poor , no easy options for user to customize the reports.

80 reviews