User Reviews Overview
About Focus X
Focus X is an all-inclusive enterprise resource planning (ERP) system that helps you connect every aspect of your business operations. From production to supply chain, customer relationship management to inventory and human...
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- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
ERP for Automotive Spare Parts Management
I am using Focus 9 to manage my automotive spare parts business, it helped me scale my operations in the last 2 years. I am quite satisfied and highly recommend the software.
Pros
The ease of use and the way the software was built around my business us case.
Cons
Reporting could have been little more dynamic by including pivot tables
- Industry: Consumer Electronics
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Focus
Super , one of the best software which we have used in our experience
Pros
Customized option and the best part is we can created any type report by report engine which make the work ease for the Users.
Cons
Ease Of Use and All the Features its available like GST , TDS , Inventory ,COGS , Etc.. and if we ask any customized in the software the team support for the same and helps us to get the same features in Software.
Alternatives Considered
TallyPrimeReasons for Switching to Focus X
Prakash Solution was Offline and we wanted to go for Online application so we looked focus Software and we started from FOCUS 6 we are using now FOCUS 9 Web Version- Industry: Industrial Automation
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Excellent ERP Software
Focus9 is used for all business related activities. we need many possible improvisations on already reported issues to ensure things are more smooth
Pros
Ease of use for basic operational work. detailed customization possibilities. well designed user interface.
Cons
As such this ERP software does pretty much all things. the only cons are regular glitches in the software that only gets resolved by frequent patch updates on server and end-user work stations.
Top Focus X Alternatives
- Industry: Events Services
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use
Keeping customers info organized. Tracking sales process and team.
Pros
User friendly . Good interface. Easy to learn and use.
Cons
Nothing really. All features are exactly what we need
Reasons for Switching to Focus X
It has been already customized for our type of business.- Industry: Telecommunications
- Company size: 501-1,000 Employees
- Used Weekly for 2+ years
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Review Source
Worth considering
Overall, this software is still worthy to be on the list of tools to use as it has the features needed, and if it doesn't the developers have an open mind of adding and implementing the feature in a quick window of time. This is also not based on some fancy interface where learning is quite difficult.
Pros
I can say that although this software is technically in constant development for new features, I like it when they act on it in a decent span of time. What I mean is particularly on those modules. The developers are true to their word that they are indeed customizable and are always on the lookout for users requesting such non-existent features.
Like most innovations right now, this has helped it shortening the workload on tasks like this and management is quite easy and problems are easily controlled. I like the graph presentations as I am a visual type of person and it makes it easier to understand data to act on it real quick. This one is also not taxing on computer RAM usage which is very good for some of our relatively old computers. And the best part is it is user friendly.
Cons
Although to a certain degree I agree that limitation on Number of Users in proportion to the charges the company incurs when the new ones, but it would be nice to expand further the accessibility of users as it is expected that softwares like these are intended for employee management, and you can't just amount the number to a few individuals. And lastly, I'm hesitant about doing updates as it somehow messes up "old data" and I don't like having to deal with re-checking them one by one. The developers should up their game on this since this software is dealing with finances.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
FOCUS 9 ERP
OVERALL GOOD, BUT YOU HAVE TO REVIEW YOURSELF THE CHANGES MADE ARE REFLECTED IN EACH AND EVERY REPORT AND OTHER LINKED DOCUMENTS ELSE YOUR REVISION OR CHANGES TO VOUCHER / DOCUMENTS WILL PUT YOU IN PROBLEM AS WRONG DATA WILL BE THE RESULT OF MINOR MISTAKES IN FORMULA .
Pros
ALL MODULES AVAILABLE , SALES PURCHASE, DELIVERY NOTES, MRN, INVOICING, PAYMENT
Cons
NEED TO CUSTOMIZE AND STUDY THE END USER REQUIREMENTS MINUTELY NOT READY TO USE NEEDS TO FIT AS PER COMPANY REQUIREMENTS AND THIS LEADS TO ERRORS IN FORMULA EXECUTED BY IMPLEMENTATION TEAM.
- Industry: Construction
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Focus is one of the best Accounting Software
Pros
Simplicity is the key feature of this software its reporting is so nice you can check complete report of your venders and customers
Cons
Customer support system is very disappointing if you face any small issue you have to wait long for it to be solved from customer servis and you have to pay extra money for any small changes you want to do in software . proper training is not providing from Software team,
- Industry: Chemicals
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
customer support is horrible
when a product is supplied definitely there should be after sales service team and the principal developer should review the performance whether the customer is fully satisfied
Pros
easy to handle.can be accessible from anywhere.Having lot of options to get reports if fully trained.
Cons
lack of technically equipped franchisees and careless direct sales people.Not attentive immediately when some problem happens.
- Industry: Wholesale
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Focus RT
Overall, a good experience with Focus in development of internal needs and reports
Pros
an approach for mapping characteristics of source code.
Cons
Integration process, always carryout back up and backend modifications
- Industry: Mechanical or Industrial Engineering
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Focus 8 itself is alright but execution and customer support failed
Customer support is worst i.e. when we highlight our issues and problems they are not able to solve and also did not follow up.
Software itself is not stable, too many bugs.
Those basic report such as P&L, B/S and GST report are not well set up and difficult to use.
Pros
User friendly, flexible, allow customization, a lot of features
Cons
Implementation took way too long and not professional.
What promised could be deliver in the initial presentation was not able to deliver during implementation and did not fully customize to fit into the business.
Too many bugs i.e. those report and function used to be alright then suddenly it does not work.
There are a lot of issues & bugs that the support team cannot solve and they did not follow up at all.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Review
Support still is a major problem. Tickets are still open after many days. The constant turnover @ Focus is causing big issues in items getting resolved.
Our India team is most frustrated.
Pros
Strong functionality.
It does the job for us.
Cons
1. Still relatively buggy.
2. Feels archaic.
3. Doesn't have new age functiality like.connecting to social media and giving is updates about where clients are.
4. Reporting is weak.
Alternatives Considered
Deskera BooksReasons for Choosing Focus X
Functionality.Reasons for Switching to Focus X
Seemed like a good idea then.- Industry: Transportation/Trucking/Railroad
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Focus ERP 9 Good for huge volume of data but bad in terms of service and innovation
It is good in managing different companies with different braches data at one place, but sometimes giving errors and crashing which we cannot afford because our company's operations are 24/7 and we cannot wait for some time to fix the issue because it results in waiting for the FOCUS to respond and resume work.
Customer service support is very bad. we have to wait for a few days after the call log to get assistance even on a very minor issue.
Pros
Can process huge volume of data
Integrated with our company's need
Options to get filtered data
Can request for a specific kind of module to be implemented according to need
Cons
A lot of bugs and errors
Sometimes get crashed while working on something important
Very slow when processing huge volume of data
Graphically looks very old and cheap
- Industry: Food & Beverages
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
FOCUS IS A RELIABLE POS SYSTEM
WE ARE USING FOCUS IN ONE OF OUR LOCATIONS, WE TESTED 4 DIFF. POS SYSTEM IN THE LAST YEAR.
What i can tell is that Focus is safer and reliable than most of its competitor.
Pros
Reliable, you can operate even when you are offline (local network setup).
For the restaurant operation point of view this is a very good system with many tools to improve control.
Cons
As you have a local network, you will always depend of a local server, if you loose that you loose you data.
- Industry: Architecture & Planning
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
WORST CUSTOMER SERVICE
Pros
Its easy to use with good User Interface, the reports are a major time saving. The software works smooth.
Cons
The customer service is pathetic, You have to call the customer service many times for one issue and they don't respond early. The worst service. Apart from that the software is perfectly fine.
- Industry: Industrial Automation
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Support
its fine and good not explant
Pros
hi.
as per software working fine, any time need support it will be delay the support.
if support will be good software will good and fine.
i recommends go heard.
Cons
Its fine that it no more other comments.
- Industry: Mining & Metals
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Great Product
Pros
Easy to Deploy and Use. Customisation can be done as per requirement. Regular Updates available subject to subscription to AMC.
Cons
Limitation on Number of User as additional user are charged.
- Industry: Machinery
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Friendly product
Pros
It is very easy way and working together
Cons
It's gd easy find out of feature and employees smooth work and focus employees corporation is good.
- Industry: Machinery
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Ok
Good
Pros
Invoice and daily report , reports , monthly report
Cons
Nothing most it’s ok to have this , not to much
- Industry: Pharmaceuticals
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Nice Product
Pros
User friendly software easily customization
Cons
Nothing , Everything is there in existing stystem
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
nice and easy
Pros
very easy and controlled save time and reports
- Industry: Chemicals
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Focus 9 on Manufacturing
Pros
Ease of Implementation and Customisable to your need.
Cons
Customer Support is not upto the expectation. Delay in solving technical issue was worst.
- Industry: Building Materials
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Easy to understand
Pros
easy to work with it after I got training
Cons
Sometimes it's slow to response i guess due to internent
- Industry: Logistics & Supply Chain
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
User friendly software
Highly recommended
Pros
It was easy to customize and deploy
User-friendly
On cloude option
Cons
Intégration with other applications and module. Multi access windows of different modules and other application
- Industry: Cosmetics
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
IMPLEMENTATION PROBLEM/UNTRAINED STAFF
I think if the good team will run this software then it's easy and good than other software but unfortunately, you don't have trained staff to fix the issues and much more. BY GOD I feel very disappointed to work with the focus team.
Pros
Good software bad team combination of nothing
Cons
BAD TEAM/UNTRAINED STAFF/no customer support
Response from Focus SoftNet
We would like to investigate your feedback further. Please share your concern at [email protected] We'll work with you to resolve any issues as quickly as possible
- Industry: Food & Beverages
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
That this is useless.
Very bad experience
Pros
We have tried to use focus CRM software but faild because of the inefficiency of this software....around 2 long years they took to implement it and then we found lots of bug & issues arising every single day at the time of data entry which made it quite an impossible task for us to continue on it...For us its completely waste of money & time.
Cons
this is useless not gonna recomend it to anyone