Campaigner Reviews

Pros

Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful.

Cons

The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning

Pros

When Campaigner updated the software to utilize the drag and drop editor it was a game-changer! So easy to design templates for simple or more detailed email campaigns. Campaigner has been the best email marketing software that we've used so far and helps us to automate communications to our patients quickly and effectively. We also have to shout-out Campaigner's responsive customer service and support teams. Whenever we have had any issues with our account, the team is quick to respond and resolve any issue that we are experiencing. Speedy support is hard to come by in the software industry.

Cons

We do experience a lot of issues with the SMTP email relay function, which isn't Campaigner's email software directly but within its portfolio that we pay Campaigner for.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

We've used DemandForce, SolutionReach, and DoctorConnect and they all pale in comparison to Campaigner. The other platforms were clunky to use, not intuitive or user-friendly, outdated, and constrictive when it came to designing email templates.

Switched From

Demandforce

Reasons for Switching to Campaigner

Mailchimp's support team is virtually non-existant. We tried reaching out to start an account and they never returned our messages. If problems arise with a software, customer service is a priority for us.

Pros

If the platform actually worked like it was supposed to and customer support was actually there i could mention 24/7 support and great features but this has not been the case at all

Mailchimp and Mailigen both of which i reviewed are far far better bets

Cons

Customer service is supposedly 24/7 but when i would go to chat with them online they were usually unavailable even during normal business hours. My dedicated account manager would not answer emails and when i had tech issues he would ant to schedule conference calls to give vague assurances even when the issues were specifically tech related and from their end. Also when i first signed up it took weeks to solve the issue which turned out to be related to a program many use (think like IOS) and they do not plan a fix anytime soon. So if you use this very popular sofgtwar you cannot use Campaigner on it for foreseeable future

Pros

Very straight-forward managing multiple mailing lists; useful and detailed analytics for email campaigns; very helpful and quick customer service (I suppose that the reason customer service reps are available so quickly is because they are not needed often, which speaks to the high quality of the software).

Cons

Because I do very time-sensitive campaigns, sometimes the test email doesn't arrive as quick as it should.

Alternatives Considered

Constant Contact

Reasons for Switching to Campaigner

Don't really remember since I've been a user for many years. I recall 1) the pricing was more in line with my needs and 2) so many in my sector were using Constant Contact, I figure it best to blaze my own path -- didn't want to be a copycat .

Pros

I like the look of the finished product. It is quite professional looking. And once I got the hang of how to build a newsletter, I really liked it.

Cons

I found it difficult to learn how to best use the product. There tend to be spacing issues (usually too many spaces between articles) that I am unable to adjust and always have to call tech support to fix.

Alternatives Considered

Marketo Engage

Reasons for Choosing Campaigner

It was before my time, but I believe we had no option, we had to evolve to the new version.

Reasons for Switching to Campaigner

Marketo is used by many at our university. I understand it is very user unfriendly with many glitches and problems. We do not have a large support team at the university to help with Marketo, so I hope to keep using Campaigner.

Pros

I prefer the full editor approach to creating our newsletter emails. It makes it easy to copy information from our website to the newsletter. The sending out of draft message is easy, as is the eventual scheduling of the newsletter.

Cons

The count of our current mailing list is not displayed in a useful manner. I believe it is reporting the entire size of the list, not just the number of active subscribers. It makes our list appear much larger than it really is.

Alternatives Considered

Mailchimp

Reasons for Choosing Campaigner

They got acquired.

Reasons for Switching to Campaigner

The better ease of use of the alternatives is not worth the additional price.

Pros

Low entry to get started, very easy to use.

Cons

It does everything I need, but I can see where it may not have ALL of the features of some of the more expensive products. But since I don't require them, I don't miss them, or the higher price tag.

Alternatives Considered

Constant Contact and Mailchimp

Reasons for Switching to Campaigner

Better pricing for the feature set and number of list members.

Pros

The customer service is impeccable. Responsive, helpful, and friendly!

Cons

The user interface was not immediately intuitive, but the customer service team and supportive knowledge base made it easy to implement our goals.

Alternatives Considered

Mailchimp

Switched From

Mailchimp

Reasons for Switching to Campaigner

MailChimp flagged some of the keywords that are critical for our work as violating their spam constraints and had no path forward to resolve the issue.

Pros

I like the ease of the editing feature. It allows me to preview my campaign and click on the links to make sure they work. It is very easy to navagiate.

Cons

I wish there was a way for me to tell how many emails I was sending to the moment I send it - I select from multiple lists for each campaign and would like to have a counter available so I can choose the correct lists. We are limited to 100,000 / month so I usually do 2 campaigns of 50,000. This feature would be helpful.

Pros

I have used campaigner earlier for Email Marketing campaigns. Though it’s easy to use and set up but limited features. Workflow to send automated emails is one of the best features in this tool. You can create segments easily to send more targeted emails.

Cons

Customer service is not that good, sometimes we also found issues during login. It also never worked well in all browsers. Price is also comparatively high If you compare other tools with similar features.

Pros

The interface looks more attractive than Stream Send one

Cons

E-mail forward not an easy process comparing with Stream Send

Pros

Campaigner is a great tool for automating email campaigns. Its user interface is intuitive and easy to use, allowing me to quickly create and run automated campaigns. Its reporting system is also very comprehensive and helps me track the success of my campaigns.

Cons

One of the drawbacks of Campaigner is its cost. It is quite expensive compared to other similar platforms. Additionally, some of its features are a bit limited and could be improved.

Pros

Being able to pull up old invites and using them as a foundation for new projects makes working on Campaigner very easy. The customization options are not limited and allow me to create unique invites and format them based on project specific needs. The reporting tool is extremely helpful and creating internal reports has never been easier with the stats breakdown (i.e. clicked, opened, delivered, etc.). Overall, a great product and much easier to use than other similar platforms.

Cons

I don't always receive test invites. I might get it once in a while but end up always having to send out an actual invite to myself or team member so that I can view what my recipients will see.

Pros

Nothing I can think of at this moment. You can see under "cons" what I really think of their product.

Cons

1) They have terrible customer service. Most of their CS reps on the phone are rude, unfriendly and unhelpful. Their standard response is to tell you to look up one of their online training videos. They don't want to take the time to help with anything or answer any questions. This has been going on for two years. I just spent 20 minutes - yes 20 minutes - waiting for their online chat guy to answer a simple question: "I sent an email in earlier today - can you let me know if you'll respond by email or I need to check your message center, and about how long is your average response time." Yep, 20 minutes waiting for their customer service representative to answer that one simple question. I gave up and disconnected after prompting him multiple times.
2) Last year they accidentally unsubscribed almost all of my customer database - 10K names - and didn't tell me. Because of the nature of our emails, we didn't notice for about two months - what a disaster. They said "oh that happens," didn't apologize and did not give any type of credit. They did, however, restore the unsubscribes as they found the exact time they did it.
3) The platform is clunky and the searches and segmenting are difficult to use. They do not have an easy way to do a date range search for bounces, or other things.
4) We get conflicting answers when we call customer service.

In other words - it's a really really terrible platform with terrible people. We've been using ESPs for 14 years. We decided to use Campaigner about two years ago for our customer emailing only, based on someone's recommendation. It was a big mistake. Avoid at all costs.

Pros

The only redeeming feature of Campaigner is their sales team who are great at selling you a dream: deliverability experts, a dedicated account manager, a superior platform and deliverability. It's all promises up-front.

Cons

All of the features they promised: support, deliverability, platform

Pros

I like how you can easily add the "openers" to any list. It's easy to export and import. I like that you can use the copy and paste feature to import smaller amount of records, so you don't have to create a csv file. I like the information given in the report.

Cons

I wish there were more templates & plainer templates to choose from when creating a campaign. While creating a campaign, I wish it would show you in the ribbon what font you used and size, etc - just like Word. So this is the area that use some updates for my purposes.

Pros

I like the ability to have templates that can be shared across our organization. The new drag and drop editor is also very helpful to create templates and edit emails more quickly and easily - especially for staff who aren't as skilled at html etc. I think it also does a good job of list management and segmentation.

Cons

When editing an email, the software doesn't register you as being "active" unless you click next or save, so it tends to log you out while you're in the middle of editing. Sometimes there are also strange formatting things that happen to emails that take a long time to solve. I have also had experiences where the email wouldn't send because of a bad script or link to a dropbox that it flagged as spam. Solving that problem was extremely frustrating.

Pros

It allows us to track current/updated information for our alumni. And, it has been useful in sending Alumni e-newsletters, and invites to other fundraising events.

Cons

Our inability to auto load our alumni who sign up through our website.

Pros

great tech support! I probably would have gone to another service but your text support is so good - I love the fact that I can talk to a real person, I don't have to wait on hold forever and they are always kind, even when I am not such a tech savvy person, they are still patient and helpful.

Cons

the interface is a bit PC, in that I mean it's not very intuitive, it's not visually pleasing, which I think if you want to show people how to send out well-designed pleasing emails to their customer it should be more graphically interesting. I completely create my own emails and I do not use any of your templates because they are not designed well.

Pros

Not much to like. Any other ESP is better off for the money. I guess its a little more inexpensive than its competitors, but you get what you pay for.

Cons

Extremely poor customer service. Constant changes that result in service outages. Terrible deliverability. Weak design platform.
We began to have performance issues, alerted them to the problem, and were told after much discussion that basically they will not help.
We moved to a new provider and our metrics increased by nearly 400%.

Pros

There is a great feature which I have not found on other platforms whereby you can upload lists separately and still send them as a part of the same campaign. Re-sending campaigns is also very simple. User-friendly for first time users.

Cons

There should be a legend for mail merge fields that shows if they are valid/ working and what they are mapped to. One of my campaigns did not send one time because I had incorrectly labelled the mail merge field and I could not figure it out.

Pros

This is an easy way to keep in contact with our customers. It's easy to see who did or didn't open an email so that we aren't bothering the ones that already did! Very easy to use and manage contacts and lists. Like that you can schedule when you want an email to go out so that you can load and manage ahead of time.

Cons

Occasionally I will get a bounced email and when I try to find them in a list, it doesn't come up.

Pros

- efficient and easy to use Web User Interface
- flexible and customizible fields in addition to the standard fields set
- Restful API integrations with wide ranges of system coverage
- reports of email campaign's results

Cons

- multiple accounts in a organizational level not able to share contacts data set

Pros

AB testing has been a plus for us. It is a good price point. The ease of use is good. Reporting and tracking are easy to use and comprehensive.

Cons

There always seems to be a glitch with the software. Something is always in a state of needing to be addressed. The responsive design of the emails could use an improvement - experience issues where the email sent does not render well in mobile. Image formatting never seems to work properly.

Pros

I have used several systems during the past several years, and my favorite is Campaigner - it is very intuitive, user friendly and incredibly flexible as templates go.

Cons

Like many systems, the constraints of templates and other considerations sometimes make it desirable or necessary to use the actual code to best format newsletters. I found that to be the case with Campaigner - but, no more so than most other systems - and Campaigner is very accommodating to downloading code, updating offline, and reloading updated code for the final newsletter.